Governance: Keeping Information Accurate

Buildings change. Lifts break. Exhibits move. Accessibility information is only valuable if it is accurate.

Who Owns the Access Page?

A single department or role should be designated as the “owner” of the building access information. This is typically:

  • Facilities Management
  • Visitor Services
  • Operations Manager

Update Frequency

At a minimum, access information should be reviewed and verified annually.

Review Triggers

Certain events must trigger an immediate review of the accessibility information:

  1. Renovations: Any structural changes to entrances, paths, or facilities.
  2. Exhibit/Layout Changes: New temporary walls, displays, or furniture that might narrow a path.
  3. Maintenance Failures: If a lift or power door will be out of service for more than 24 hours, the website should be updated with a temporary alert.
  4. Service Changes: Changes to staff training, assistance dog policies, or opening hours.

Policy: The Public Change Log

Transparency builds trust. We recommend maintaining a small “Last Updated” section or a public change log on your access page:

Date Description of Change
2024-05-10 Updated lift dimensions after replacement.
2024-02-15 Added information about new quiet space on Level 2.
2023-11-20 Annual full review and verification.

Versioning

For large organizations, keep internal versions of your access guides so you can track how the building’s accessibility has evolved over time.