[Building Name] Access Guide

Last Updated: [Date]

1. Quick Visitor Summary

The most critical details for a quick scan.

  • Step-free entrance: [Yes/No/Location]
  • Accessible toilets: [Yes/No/Location]
  • Accessible parking: [Yes/No/Location]
  • Quiet space: [Yes/No/Location]
  • Assistance: [Describe how to get help, e.g., “Staff available at reception”]
  • Known constraints: [Briefly list major barriers, e.g., “Level 3 is only accessible via stairs”]

2. Arrival

How to get to our property boundary.

Public Transport

  • Nearest station: [Name] ([Distance in meters/minutes])
  • Step-free route from station: [Yes/No/Description]

Taxi and Drop-off

  • Drop-off point: [Location description]
  • Distance to entrance: [Distance]

Driving and Parking

  • Accessible parking spaces: [Number and Location]
  • Surface type: [e.g., Concrete, Gravel, Tarmac]

3. Entry

Entering the building.

  • Main Entrance: [Step-free? Door type: Automatic/Manual/Power-assisted]
  • Alternate Entrance: [Location and how to use]
  • Thresholds: [Level/Ramped/Small step]
  • Intercom/Security: [Height and reach]

4. Navigation

Moving around inside.

  • Lifts: [Dimensions: Width x Depth, Weight limit, Voice announcements?]
  • Clear Route Width: [Minimum width of paths, e.g., 900mm]
  • Signage: [High contrast? Braille? Large print?]
  • Wayfinding System: [Describe the wayfinding aids: color-coded routes, consistent landmarks, numbered rooms, directional arrows, clear entry and exit markers]
  • Digital Wayfinding: [If applicable, describe digital navigation aids: NaviLens codes, mobile app with indoor navigation, Bluetooth beacons, NFC tags. Include information on where to download required apps]
  • Audio Descriptions: [Describe audio navigation support: Available on website in text-to-speech format, pre-recorded audio routes to key facilities, staff can provide verbal directions. See Audio Descriptions Framework for implementation guidance]
  • Tactile Maps: [Available at reception? 3D printed models available for orientation?]
  • Building Map: [Link to a simplified, accessible floor plan or interactive map]
  • Photos: [Include photos showing typical routes, corridor widths, lift interiors, and signage at key decision points. Each photo should have descriptive alt text. See Photo Guidance for accessibility requirements]
  • Level-by-Level Description: [Briefly describe the layout of each floor, highlighting accessible routes]
  • Temporary Barriers: [How we manage event barriers or queue lines]

Audio Route Descriptions

Detailed spoken directions to commonly requested facilities.

To Accessible Toilets

[Provide step-by-step directions from the main entrance, including distances, landmarks, and turns. Example: “From the main entrance, continue straight for 15 meters past the information desk on your left. At the corridor intersection, turn right. The accessible toilet is the second door on your left, marked with the International Symbol of Access.”]

To Cafe/Restaurant

[Provide clear directions from main entrance with distances and landmarks]

To Quiet Space

[Provide clear directions from main entrance with distances and landmarks]

To Lifts

[Provide clear directions from main entrance with distances and landmarks]

5. Facilities

Essential services.

  • Accessible Toilets: [Dimensions, Left/Right hand transfer, Alarm cord?]
  • Changing Places: [Location and equipment provided]
  • Seating: [Frequent seating available? With armrests?]
  • Quiet Spaces: [Location and sensory conditions]
  • Photos: [Include photos of accessible toilets showing transfer space and grab rails, seating areas showing variety and armrest options, and quiet spaces showing layout and sensory features. Each photo must have descriptive alt text explaining functional details. See Photo Guidance]

6. Programs and Services

Engaging with our activities.

  • Assistive Listening: [Loop/IR/FM system and where to collect receivers]
  • Captions/Transcripts: [Available for videos/tours?]
  • Tactile Materials: [Tactile maps/models available?]
  • Staff Training: [Our staff are trained in disability awareness and assistance.]
  • Seating for Events: [For events with seating, describe designated wheelchair spaces, sightlines to stages/screens/interpreters, proximity to caption displays. Include photos showing seating arrangements from wheelchair-accessible positions. See Photo Guidance for documenting event spaces]

7. Emergency Support

Critical information for safety in the event of an emergency.

  • Evacuation Plan: [Describe the protocol for disabled visitors during an alarm]
  • Refuge Areas: [Locations of safe areas for wheelchair users]
  • Accessible Alarms: [Visual beacons available in toilets/quiet areas? (Yes/No)]
  • Assistance Request: [How to request a Personal Emergency Evacuation Plan (PEEP)]
  • Emergency Contact: [Phone/Intercom details for immediate assistance]

8. Event Spaces (If Applicable)

For buildings that host conventions, conferences, or temporary events.

This building access guide covers permanent building features. If you are hosting or attending an event at this facility, event-specific accessibility information (captions, interpreting, event seating, schedule) should be provided separately by the event organizer.

Event Organizers:

For Event Booking Inquiries:

  • Contact: [Event Coordinator Name/Email]
  • We provide this access guide proactively to all event organizers
  • We require event setups to maintain accessible routes and clear wayfinding

9. What Is Not Accessible

Honest transparency about known barriers.

  • [Area/Feature]: [Reason for barrier and any available workaround]
  • [Area/Feature]: [Reason for barrier and any available workaround]

Get Help

If you have specific questions or need assistance during your visit, please contact: Email: [Email] Phone: [Phone Number]