Internal Maintenance Checklist

Use this checklist to ensure that accessibility features remain functional and unblocked.

Daily / Weekly Checks

[ ] Entrances

  • Power-assisted doors are operational.
  • Door thresholds are clean of debris/gravel.
  • Mats are flat and secure (no trip hazards).

[ ] Routes and Paths

  • Corridors and fire exits are clear of storage or temporary displays.
  • Minimum path width (900mm+) is maintained.
  • No temporary cables or wires across the floor.

[ ] Lifts and Ramps

  • Lifts are operational and clean.
  • Lift buttons and voice announcements work.
  • Handrails on stairs and ramps are secure.

[ ] Signage and Wayfinding

  • Tactile signage is clean and undamaged.
  • No temporary signs blocking permanent signage.
  • Wayfinding cues (color-coded routes, directional arrows, landmarks) are visible and unobstructed.
  • Objects at head-height are removed or made cane-detectable.

Monthly / Event-Based Checks

[ ] Assistive Devices

  • Hearing loops are tested and functional.
  • Sensory kits/receivers are fully charged and accounted for.
  • Battery backup for power doors is tested.

[ ] Website and Communication

  • Access guide URL is functioning.
  • “Last Updated” date on website is refreshed.
  • Contact phone/email for access queries is monitored.

[ ] Shop and Cafe Layout

  • Mannequins or merchandise displays have not narrowed accessible paths.
  • Low counter sections are not used for storage.

[ ] Event Space Preparations (If Applicable)

  • Building access guide has been provided to event organizers.
  • Event organizers have been contacted about accessibility requirements.
  • Contracts specify requirement to maintain accessible routes during setup.

Event-Day Checks (For Buildings Hosting Events)

Use these additional checks on days when conventions, conferences, or meetings are held.

[ ] Pre-Event Walkthrough (Before Doors Open)

  • All accessible routes remain clear (minimum 900mm width maintained).
  • Temporary barriers (queue lines, registration tables) do not block accessible paths.
  • Cables and AV equipment are covered, secured, or routed to avoid trip hazards.
  • Steps, cables, or low obstacles marked with high-contrast tape.
  • Permanent wayfinding signage not obscured by banners, posters, or temporary signs.
  • Event signage placed without blocking permanent accessibility features.

[ ] Assistive Systems (Before Sessions Begin)

  • Hearing loops tested and functional in all rooms being used.
  • Microphones tested (including handheld for Q&A).
  • Caption displays tested and positioned for visibility from wheelchair spaces.
  • Interpretation positions have clear sightlines.

[ ] Facilities During Event

  • Accessible toilets remain accessible (not blocked or repurposed).
  • Quiet space available and monitored for appropriate use.
  • Seating areas not blocked by event materials or equipment.

[ ] Staff Briefing

  • Staff and volunteers briefed on accessible entrances, toilets, and routes.
  • Staff know how to direct attendees to quiet space, accessible seating, assistive listening.
  • Staff know the accessibility contact person and emergency procedures.

[ ] Post-Event Restoration

  • Event materials removed from accessible routes.
  • Permanent signage restored to full visibility.
  • Facility returned to baseline accessible state.
  • Any accessibility issues noted during event documented for improvement.

See Event Spaces Framework for full guidance on shared responsibility between building and event organizers.

Quarterly / Annual Review

[ ] Photo and Visual Content Review

  • Review all photos in access guide for accuracy and currency.
  • Replace photos after renovations, layout changes, or significant updates.
  • Update photos of seating arrangements if configurations have changed.
  • Verify photo alt text is accurate and descriptive.
  • Check that photos show current wayfinding signage and route markers.
  • Document photo updates in the website change log.

See Photo Guidance for maintaining visual accessibility content.

Failure Plan Action

If any critical feature (lift, power door, toilet) is out of service:

  1. Place physical signage at the entrance.
  2. Update the website with a temporary alert.
  3. Notify reception/visitor services immediately.