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We are leaders in civic tech and design, committed...

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...

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Working for the greater good is in our DNA. From h...

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How we help VA deliver consistent and useful infor...

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Better and faster security for government IT syste...

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We are leaders in civic tech and design, committed...

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Web & CMS

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IT & Service Modernization

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Product & Design

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Security & Compliance

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Data Services

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View more work

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One Drupal platform, multiple government products

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Working for the greater good is in our DNA. From h...

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How we help VA deliver consistent and useful infor...

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Better and faster security for government IT syste...

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We are leaders in civic tech and design, committed...

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\"Civic
\"Capitol

We help government deliver trusted public services through open technology and design.

See our work

Trusted by organizations that serve the people.

\"State\"U.S.\"Executive\"U.S.\"U.S.\"National\"U.S.\"City\"Freedom\"Metropolitan\"City\"U.S.\"U.S.\"Smithsonian\"\"U.S.\"San\"California

Digital first. Data driven. Human centered.

Bringing government services up to today's standards requires new ways of thinking and working.

We can help you improve how people, process, and technology work together at your agency for lasting digital transformation.

\"\"

Web & CMS

\"\"

IT & Service Modernization

\"\"

Product & Design

\"\"

Security & Compliance

\"\"

Data Services

\"\"

Workforce Development

Explore Services

Resilient agencies. Accessible services. Happier people.

Working for the greater good is in our DNA. From healthcare to science to education and beyond, we partner with agencies to solve hard problems and improve outcomes for government and the public.

\"3
U.S. Department of Veterans Affairs

Helping Veterans access care and benefits online

We joined the modernization effort at VA to implement a modern Drupal content management system and empower a Veteran-first approach to online healthcare.

\"Two
U.S. Department of Education

Modern learning platforms for adult education practitioners

We streamlined a mix of legacy federal websites into a modern, secure platform to support the adult education community — and now we provide ongoing support and improvements.

\"An
Centers for Medicare and Medicaid Services

Improving the online experience for Medicare beneficiaries with WECMS

We are working to re-platform and redesign legacy systems for CMS, making it easier for millions of people to get the benefits they need.\n

\"\"

View more work

\"\"

“CivicActions always looked for the optimal solutions to difficult problems and improved constantly on delivered functionality. They responded with agility, creativity, and skill to any challenge that was thrown at them.”

Katrina Barry, Contracting Officer
National Science Foundation

Learn with us.

Thoughts and takeaways from our work in the field.
\"\"

Designing a Veteran-first online experience

How we help VA deliver consistent and useful information

\"\"

Improving the ATO process with Compliance as Code

Better and faster security for government IT systems

One Drupal platform, multiple government products

\"\"

A community of practice for government accessibility

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Explore posts and videos

Our people make the difference.

We are leaders in civic tech and design, committed to working in ways that make life better for our clients and each other.

Meet our team
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Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
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Accessibility statement

Both in government work and here at home, accessibility is never done. Learn how we approach accessibility on our website and projects.

Serving people of all abilities

\n

We are passionate about improving government technology to serve the public better, and that includes people of all backgrounds, situations, and abilities. In fact, we recently made a pledge to advance accessibility in all our projects through a series of actions spanning all practice areas.

\n

See our Accessibility Pledge

\n

Similarly, we want our website to also be accessible to as many people as possible. This page explains what we’ve done towards better accessibility on our site and how you can give feedback.

\n

User experience on our site

\n

People using our website should be able to:

\n
    \n
  • Zoom in up to 200% without the text spilling off the screen
    • \n
  • Navigate the website using just a keyboard
    • \n
  • Listen to the website using a screen reader
    • \n
\n

For more accessibility practices and guidelines that we encourage everyone to follow (including ourselves), visit our Accessibility Community of Practice.

\n

What we've done

\n

Techniques and tools we have used to make our site more accessible include:

\n\n

Future goals

\n

We know there is more that we can do to make our website more accessible, so this is a work in progress. Our goal is to achieve or exceed WCAG 2.1 AA, recognized globally as the standard best practice.

\n

Our current site does not support:

\n
    \n
  • Personalization of line height or fonts
    • \n
  • Common high contrast settings for low vision users
    • \n
  • Low contrast mode for dyslexic users
    • \n
  • Viewing the site in light or dark mode
    • \n
  • Changing colors, contrast levels, and fonts
    • \n
\n

We have also identified that Reader Mode has trouble on some pages. And although PDFs are used sparingly on our site, some do exist. We want to make these accessible, or ensure the content is available in HTML format.

\n

Realizing that accessibility is never “done”, we plan to keep scanning the site and improving it over time. Our plans include:

\n
    \n
  • Testing the site with speech recognition software
    • \n
  • Inviting users who are living with disabilities to evaluate our site
    • \n
\n

Get in touch

\n

The web is constantly changing. We need feedback from our users on how we can improve. If you run into barriers on our site, please let us know.

\n

Give feedback here, or send an email to accessibility@civicactions.com

\n

This statement was prepared on June 8, 2021. It will be reviewed periodically, and updated as accessibility on our site evolves.

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Ryerson University partners with CivicActions to advance digital accessibility

Date: Friday, April 22, 2022

\n

CivicActions is pleased to announce that The G. Raymond Chang School of Continuing Education (The Chang School) at Ryerson University has partnered with us to support its Digital Accessibility Specialist Microcredential Program.

\n

The program includes five microcredentials that teach students how to identify and meet online accessibility requirements.

\n

\"The Chang School approached us to do this work because we have a strong reputation as a leader in digital accessibility — and we're incredibly proud of that,\" says Bill Ogilvie, CivicActions Vice President of Public Sector. \"We're honored to have been invited to partner on this important work, and applaud the initiative.\"

\n

The Government of Ontario Microcredentials Challenge Fund is sponsoring the program development, which is part of a $59.5 million investment to professional development throughout the province.

\n

In addition to upskilling professionals, the program also aims to create a more inclusive workforce in Ontario, which is working to be fully accessible by 2025.

\n

\"We're committed to building a more accessible world through technology, and partnerships like these are one of the valuable ways we're making it happen,\" says Mike Gifford, Drupal accessibility maintainer and accessibility strategist at CivicActions.

\n

The Chang School is committed to offering programs and support services that help learners build their capacity to integrate into a socially progressive innovation economy. The Digital Accessibility Specialist Microcredential Program will address the skills gap in digital accessibility and foster a more inclusive, barrier-free workforce. A sample of open books released under a Creative Commons license include Introduction to Web Accessibility, Web Accessibility for Developers and Professional Web Accessibility Auditing Made Easy.

\n

To learn more about CivicActions' work, visit our accessibility website. To see how we're advancing public service, read our latest case studies.

Inspired by newsworthy work?

See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
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Government services that build public trust

At its core, digital transformation is about improving the customer experience of government. We use thoughtful design and open source technologies to help you deliver modern public services that put people first.

Services page sections in sidebar

\"\"
WEB & CMS

Accessible and secure government websites at scale

Government websites have complex information and diverse user groups, but they can be made surprisingly usable and maintainable. We can help you plan a content strategy that merges business goals with user needs (and makes life easier for your staff!) then build a flexible and secure content management system that will grow with you into the future.

How we’ve helped others

U.S. Department of Veterans Affairs
Built a modern CMS for VA.gov
Centers for Medicare and Medicaid Services
Designed a user-friendly health journey for seniors

How we can help you

  • Accessibility consulting and training
  • Research and discovery
  • CMS development and migration
  • User experience and visual design
  • Custom front end development
  • Content design and strategy
  • Maintenance and support
  • Cloud infrastructure
  • Product management
  • Agile delivery management
IMPROVE YOUR WEBSITE
\"\"
IT & service modernization

Modernization of legacy government systems and services

Outdated systems and paper-based processes make it hard for agency staff to efficiently meet the needs of people who depend on you for critical government services. We help you transform your legacy applications and improve your workflows using human-centered design, automation, and scalable, secure infrastructure.

How we’ve helped others

California Child Welfare Digital Services
Provided DevOps support for child welfare systems
New York Metropolitan Transit Authority
Connected Drupal and the Internet of Things to power digital signage

How we can help you

  • Research and discovery
  • Service design
  • Cloud adoption and migration
  • DevSecOps
  • Site Reliability Engineering (SRE)
  • Custom front end development
  • Infrastructure and platform modernization
  • Accessibility consulting and training
  • API design and cloud native development
  • Technology strategy consulting
WORK SMARTER
\"\"
Product & design

Human-centered problem solving and strategy

No matter what the challenge is, technology is only one part of the solution. Before building anything new, we work with you to define problems and desired outcomes, understand the customer and stakeholder ecosystem, decide on an approach that serves business goals and user needs, and make plans for facilitating adoption and measuring success.

How we’ve helped others

Centers for Medicare and Medicaid Services
Designed a persona-driven strategy for Medicare benefits
National Science Foundation
Improved user experience to support science research

How we can help you

  • Research and discovery
  • Product management
  • Customer experience and service design
  • Accessibility consulting and training
  • User experience and visual design
  • Content design and strategy
  • Business and impact analysis
  • Agile and Human-Centered Design training
  • Change management consulting
Design a better future
\"\"
SECURITY & COMPLIANCE

Modern security practices for continuous compliance and reliability

People want to know their government will keep sensitive information safe—but traditional compliance regulations are cumbersome and don’t provide an accurate measure of security. We help you “shift left” with automated processes that keep development and operations teams in sync, with security and compliance woven in from the start, for faster deployment of secure and stable code.

How we’ve helped others

Defense Security Cooperation Agency
Supporting international peace partners with continuous compliance
Various agencies
Helping government automate federal compliance

How we can help you

  • DevSecOps
  • Continuous integration / deployment (CI / CD)
  • Site Reliability Engineering (SRE)
  • Continuous monitoring / automated compliance
  • Rapid / automated Authority to Operate (ATO)
  • Continuous compliance / Compliance As Code
  • Security consulting and training
  • Free and open source software (FOSS) security
Re-think security
\"\"
DATA SERVICES

Open data sharing to drive evidence-based decisions

Government can serve people best when public data is open, discoverable, and usable. We can help you create a data strategy and comply with open data mandates using open source tools to aggregate, catalog, and standardize your data. Then it’s ready to use, by your staff or the public, to make informed decisions, track metrics, and power useful apps.

How we’ve helped others

Centers for Medicare and Medicaid Services (CMS)
Supporting government transparency
We empower federal agencies like CMS to reinstate ownership of their data on open data platforms and are working toward a future in which more public data accessibility can become a reality.
Open data to search payments made by drug and medical device companies to medical providers

How we can help you

  • Data program strategy
  • Open data compliance
  • Research of data users and their needs
  • Data cataloging and maintenance
  • Data platform migration / modernization
  • Custom search and analysis applications
  • Data visualizations and dashboards
  • Helpdesk support for your data platform
  • Data science and analysis
BE DATA-DRIVEN
\"\"
WORKFORCE DEVELOPMENT

Modern skills for an adaptable government workforce

Lasting transformation in government happens from the inside out. Organizational change is hard, but not impossible. We offer consulting and training to help your teams build skills in modern ways of working so your agency can increase resilience, save taxpayer dollars, and serve the public better in the digital age.

How we’ve helped others

Federal Acquisitions Institute
DITAP program certification for federal procurement officers

How we can help you

UPSKILL YOUR TEAM

Open standards. Inclusive practices. Better outcomes.

No matter what problem we’re solving, our core practices and communities power our work and align with current standards for government digital services.
accessibilityagileDevSecOpsdistributed teamsdrupalhuman-centered designopen sourceopen datau.s. web design standards

Start building public trust.

Let’s create better government services.
HIRE USCONTRACTING INFO
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Accessible and secure government websites at scale

Government websites have complex information and diverse user groups, but they can be made surprisingly navigable and maintainable using Drupal, an open source content management framework that helps you deliver the right information to the right people — and makes life easier for your staff. We can help you plan a content strategy that merges business goals with user needs and sets you up for long-term success.

How we’ve helped others

Cras ut gravida quam. Aenean at velit malesuada, dictum est ut, consectetur lacus. Suspendisse potenti. Quisque sed nisi dui. Fusce eleifend tempus dictum. Nunc in efficitur odio. Suspendisse nec purus quis massa accumsan laoreet sit amet eget ante. Integer non accumsan nunc, sed imperdiet erat. Sed congue ex sed sem malesuada, sed porttitor lectus consectetur.

How we can help you

Cras ut gravida quam. Aenean at velit malesuada, dictum est ut, consectetur lacus. Suspendisse potenti. Quisque sed nisi dui. Fusce eleifend tempus dictum. Nunc in efficitur odio. Suspendisse nec purus quis massa accumsan laoreet sit amet eget ante. Integer non accumsan nunc, sed imperdiet erat. Sed congue ex sed sem malesuada, sed porttitor lectus consectetur.

Modernization of legacy government systems and services

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that describes the main topic of the page", "line": 0, "fingerprint": "98ef01a1e55e", "firstSeenAt": "2026-09-15T04:11:07.274Z", "patternId": "A11Y-63d0f0bd", "a11yPatternFingerprint": "3b8ec1f3e4978e5e08bbd3e50b9fa996fe4872b734d5bc44ebc013ce92a76943", "a11yPatternDisplayId": "A11Y-PAT-3B8EC1F3E497", "a11yOccurrenceFingerprint": "889ef5fbc7cdef7e3e88e675cf5b4b06d827cbf668d4713f050c6083b3eee676", "a11yOccurrenceDisplayId": "A11Y-OCC-889EF5FBC7CD" }, { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Improving the online experience for Medicare beneficiaries with WECMS

Centers for Medicare and Medicaid Services

We are working to re-platform and redesign legacy systems for CMS, making it easier for millions of people to get the benefits they need.\n

100 M

Americans depend on CMS for health benefits

10

legacy applications migrated and rebuilt in Drupal

24x7

O&M support provided to critical healthcare systems

This is some of the best work I’ve seen in over 25 years of web development, done in an extremely complex environment. The stakes are high, and this team is doing a huge lift to make critical health programs easier to access.\n

Andy Hawks | Team Technical Lead, CivicActions

The challenge

The Centers for Medicare and Medicaid Services (CMS) provide healthcare benefits to millions of people every year. But the websites and digital tools that help people find and enroll in these programs were built on a myriad of aging technologies and were confusing to navigate. CMS needed to streamline and update its online platforms to improve the customer experience while establishing more efficient backend workflows for agency staff.

\n

This is an enormous and complex task, involving the modernization of Medicare.gov, CMS.gov, CMS open data portals, and many other public facing apps that serve multiple user groups — including beneficiaries, caregivers, health providers, data professionals, and government stakeholders.

\n

WECMS helps more than 100 million Americans every year apply, find, and enroll in healthcare programs. The information and tools provided are essential components in supporting CMS' goals of creating a truly consumer-focused, streamlined, efficient, and omni-channel experience for beneficiaries and their caregivers. The overall intent for this contract is to ensure continuity of operations for the Americans it serves and the WECMS program, which maintains, designs and implements open source software digital services for CMS’ flagship websites, tools, components and applications on Healthcare.gov, Medicare.gov, CMS.gov, and 7 Open Data catalogs. In addition to engineering and design continuous improvements on these established websites, this contract provides security compliance, devops, system infrastructure, content strategy, information architecture, training, documentation, content editor support, public call center dev support, Section 508 improvements, mobile application development, and tooling and systems expertise.

Client goal

When this multi-year transformation is complete, CMS will be able to deliver on its mission more effectively. CivicActions is providing agile development, DevOps, and human-centered design (HCD) services to help the agency:

\n
    \n
  • Improve the content editing experience for staff
    • \n
  • Modernize legacy systems and tools
    • \n
  • Replace proprietary technologies with open source
    • \n
  • Support active, informed healthcare consumption
    • \n

Expertise

    \n
  • User Research
    • \n
  • Human-Centered Design (HCD)
    • \n
  • Persona & Scenario Design
    • \n
  • Accessibility Compliance
    • \n
  • Content Strategy
    • \n
  • Workflow & Interaction Design
    • \n
  • Migration to Open Source
    • \n
  • Data Migration & Management
    • \n
  • Data Architecture
    • \n
  • DevSecOps
    • \n
  • Agile Development
    • \n
  • Information Security
    • \n
  • Service Design
    • \n
  • Scaled Agile Framework (SAFe)
    • \n
  • Mobile application development
    • \n
  • Scaled Agile Framework (SAFe)
    • \n

Tools and technologies

    \n
  • Akamai
    • \n
  • Jira
    • \n
  • Confluence
    • \n
  • Mural
    • \n
  • Figma
    • \n
  • AWS
    • \n
  • Splunk
    • \n
  • Drupal 10+
    • \n
  • Acquia Cloud
    • \n
  • Docker
    • \n
  • Github
    • \n
  • Jenkins CBJ/CBC
    • \n
  • DKAN v2
    • \n
  • U.S. Web Design Standards
    • \n
  • PHPUnit / Cypress / Behat
    • \n
  • Google Search Integration
    • \n
  • VictorOps / PagerDuty
    • \n
  • New Relic / StatusCake
    • \n

Our approach

Collaboration is the key to success in a project of this scale and complexity. With multiple partner vendors (including our primary partner Fearless) and disparate stakeholders across many organizational layers, we work hard to keep lines of communication open and be up-front about potential problems.

\n

Balancing stakeholder priorities, user needs, technical complexity, and CMS deadlines, we created a roadmap that minimizes risk and maximizes opportunities for success. Then we went to work on “quick wins” — tasks we could complete right away that would make the biggest difference for users.

Address the holistic customer experience

We knew that each CMS application is part of a huge public-facing ecosystem of digital tools, with many touchpoints. To address the entire experience that a person would have in navigating the systems, we drew on the agency’s own knowledge of their beneficiary community, working with them to refine and document how each person interacts with CMS online. The resulting holistic view helped us identify how we could improve that experience iteratively.

\"A
Creating detailed personas helps us understand how various types of people interact with CMS programs.

Adopt a data-driven strategy

To make sure we built the right solutions, we immersed ourselves in the CMS mission from the operational, technical, and UX perspectives. We dug into existing user research, reviewed analytics reports, conducted stakeholder interviews — then created user personas and journey maps to refine the project scope and goals. All this data is managed in a shared repository of user insights and project knowledge, which we refer to as we prioritize the work to be done.

Replace proprietary software with open source

We are “reverse engineering” multiple custom-built Microsoft.NET applications (such as the Medicare Eligibility and Premium Calculator and the congressionally-funded Physician Fee Schedule (PFS) Lookup Tool with modern, open source solutions. As we recreate all these applications in Drupal, we’re making guides and code documentation that outline the entire system — allowing CMS to maintain control of its own technologies and avoid vendor lock-in. We are also migrating CMS open data platforms from Socrata (proprietary) to an open source solution using DKAN 2.

Key outcomes

Clean and useful technology

CMS struggled to make use of technologies built on old, messy code that had been around for years. We are not only modernizing the CMS tech stack, we are documenting how it works and how to use it.

Accessible services for all

508 compliance is required, but we consider accessibility as more than a checkbox. Because CMS serves a population with a proportionately higher level of impairments, we put extra emphasis on accessibility best practices.

Agile delivery at scale

We are managing this project using the Scaled Agile Framework (SAFe), working iteratively with broad cross-team collaboration and stakeholder input across the organization. Value is delivered with releases every two weeks.

Intuitive digital tools

Beyond CMS websites, we are modernizing cost calculators, finders, mobile apps, interactive map models, open data site applications, and lookup tools that are used by providers and beneficiaries to perform critical healthcare tasks.

Well-informed solution

We apply human-centered design to understand the goals of end users and CMS stakeholders, while layering in a thorough understanding of the policies that underpin each program — so the end results meet real needs.

Ongoing technical support

To improve and maintain the CMS systems, we provide 24x7 operations and maintenance support, editor feature enhancements, guidance content and APIs per executive orders, and new content sections as needed.

Meet the team

\"\"
\"\"\"\"

Adrienne Cabouet

Full Stack Engineer

\"\"
\"\"\"\"

Alaine Karoleff

Director of Digital Services

\"\"
\"\"\"\"

Ashish Kumar

DevOps Engineer

\"\"
\"\"\"\"

Brian Seek

Front End Engineer

\"\"
\"\"\"\"

Daniel Gading

Full Stack Engineer

\"\"
\"\"\"\"

Daniel Schiavone

Back End Engineer

\"\"
\"\"\"\"

David Sumner

Associate Director of DevSecOps

\"\"
\"\"\"\"

Eric Huffman

Associate Director of Front End Engineering

\"\"
\"\"\"\"

Iván Latorre

Front End Engineer

\"\"
\"\"\"\"

Timo Zura

Back End Engineer

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
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Put us to work

We love solving hard problems. Tell us about your challenge or idea, and we’ll get in touch.

Contact Us

More ways to reach us

Feel free to connect with us about work opportunities, speaking engagements, partnerships, or just to say hi.

\"\"

EMAIL

contact@civicactions.com
\"\"

MAIL

3527 Mt Diablo Blvd #269 Lafayette, CA 94549
\"\"

PHONE

(510) 408-7510
\n \n ", "outcomeCount": 404, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 17697, "settleDelayMs": 7148, "auditMs": 1273, "totalMs": 19600, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

CivicActions Announces 2023 Impact Report

Date: Tuesday, January 16, 2024

\n

CivicActions is thrilled to present its 2023 Impact Report, spotlighting a year of exceptional achievements and contributions. Learn more about our impact.

\n

The Impact Report showcases CivicActions’ impact in a number of categories including Accessibility, Public Health, Drupal, CivicActions’ Digital IT Acquisition Professional (DITAP) training Program, and Team Engagement.

\n

Highlights include extensive contributions and leadership within the Free and Open Source Software (FOSS) and Drupal space. As leaders of Open Digital Services, CivicActions has logged 1103 Drupal Training Hours, with 199 Drupal contributions, and 46 Drupal certifications in 2023.

\n

Other highlights include a strong impact on accessibility in government digital services, with 81 accessibility certifications across the company. In terms of client impact, CivicActions’ work has touched over 19 million veterans on VA.gov for their client Veterans Affairs (VA) and over 7 million users monthly on CMS.gov and Medicare.gov for the Centers for Medicare and Medicaid Services (CMS).

\n

“Since our foundation, CivicActions' mission and focus has been to generate positive impact on the world,” said Owen Barton, Chief Technology Officer. “The 2023 Impact Report celebrates CivicActions' dedication to achieving this impact through open and accessible digital services, providing effective, human-first transformation across public health and government services.”

\n

2024 marks the twentieth anniversary of CivicActions. CivicActions has spent the last two decades driving innovation, fostering collaboration, and sparking transformative change in the civic tech space. As pioneers in GovTech in both innovation and work culture, CivicActions has remained committed to positively impacting the lives of all Americans by building more accessible, user-friendly government websites.

Inspired by newsworthy work?

See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
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Digital IT Acquisition Professional (DITAP) training

CivicActions is the only authorized small business provider with over 430 graduates of the Digital IT Acquisition Professional (DITAP) program. We train Federal contracting staff in the skills needed for modern digital service procurements, with participants from over 30 federal agencies and more than 20 completed cohorts to date.

\n

In 2024, CivicActions was awarded the DITAP Refresh Contract by the United States DOGE Service. This project focuses on modernizing the DITAP curriculum, creating two new adaptations, and launching a DITAP Consortium under an open governance model. This initiative advances our mission to future‑proof federal procurement by transforming DITAP into a scalable, adaptable, open-source learning model that promotes sustainable improvements through transparency and collaboration. You can follow the progress of the DITAP Curriculum Update on GitHub.

Helping federal agencies adopt agile acquisition strategies

\"Internal\"National\"Federal\"U.S.\"U.S.\"U.S.\"U.S.\"U.S.\"NASA\"

92%

of CivicActions DITAP participants would recommend it to a colleague

438

contracting officers graduated from our program to date

100%

of learners reported they have “clear takeaways from the course”

Lead the change

\"\"

Join the contracting officers who have already earned the Digital Services Credential (formerly the FAC-C-DS) to master successful procurement strategies and become agents of change in today’s digital world. After you graduate from DITAP, we help you stay connected with a strong community of leaders in the modern acquisition community.

\"Ditap

Start where you are

We provide a special “Foundations” class to help you get a clear grasp of key concepts like agile and human-centered design — before diving into DITAP course content.

On your own time

Some of your coursework can be done asynchronously in the comfort of your home. And we offer flexible scheduling options to accommodate your busy procurement season.

Real-world practice

Interviewing and shadowing assignments help you practice the techniques you’ve learned. As members of the Digital Services Coalition, we get you access to the top players in the field of agile acquisition.

Expert, invested coaches

Our facilitators bring years of experience leading procurement modernization and organizational transformation in government. They provide personalized support throughout your DITAP journey.

Ongoing community network

Your colleagues from DITAP class become your future collaboration network through participation in CivicActions-supported DITAP alumni community activities, including a Slack space for sharing on-the-job questions and lessons learned. The DITAP Alumni Network is also hosted on LinkedIn—a professional community designed to foster collaboration, knowledge-sharing, and peer support. Alumni can connect with peers, share best practices, discuss acquisition strategies, and seek advice on specific challenges.

Ready to get certified?

Request training

Digital services in 21st century government

The basics of modern digital services such as agile software delivery, human centered design, cloud computing, and X-as-a-service

Understand what you are buying

Skills to assess your customer’s needs, conduct market research, and figure out what digital solutions are the best fit

How to buy

Assessing your agency’s digital maturing, developing an acquisition strategy that accounts for customer needs, and learning what services are available on the market

Awarding digital service contracts

Conducting and awarding contracts for Digital Services, using metrics and incentives appropriately, and applying course correction when necessary

Leading change

Leadership and communication skills to help you get leadership buy-in and become an ambassador for digital transformation and agile acquisitions

Ready to get certified?

Request training

Dates

The next open DITAP cohort begins in Fall 2026. The program runs for approximately six months and includes a series of 60–90 minute live online classes, typically held on Tuesdays and Thursdays. The training is $7,000 per learner, unless we have arranged a special group rate for you. Discounts are available for full or dedicated cohorts. A detailed schedule for each cohort (group of learners) is available upon request.

Certification & Continuous Learning Points (CLPs)

By completing the DITAP program, you earn the Digital Services Credential (DITAP) and up to 80 Continuous Learning Points (CLP) by mastering the skills needed for successful procurements in today’s digital world.

Tuition Cost

DITAP training is $7000 per student. Contact us to inquire about special rates for a dedicated cohort (a group of learners all from the same agency).

Prerequisites

Applicants must have one of the following to enroll in the DITAP program:

\n
    \n
  • A new single-level FAC-C (Professional) credential
    • \n
  • A current FAC-C Level II or III certification
    • \n
  • A current FAC-P/PM, FAC-COR Level II or III certification
    • \n
\n

Please see the U.S. Digital Services DITAP Page for details on each of the pre-requisites above.

\n

If you have questions regarding the FAC-C (Professional) credential, please visit the FAI (FAC-C) (Professional) page, or follow up with their Acquisition Career Manager, Small Agency Representative or the person who approves their FAC certification in FAI Cornerstone OnDemand (CSOD).. (See the Establishment for DITAP Memo).

Ready to get certified?

Request training

  • The CivicActions difference

  • What you’ll learn

  • Dates and cost

Start where you are

We provide a special “Foundations” class to help you get a clear grasp of key concepts like agile and human-centered design — before diving into DITAP course content.

On your own time

Some of your coursework can be done asynchronously in the comfort of your home. And we offer flexible scheduling options to accommodate your busy procurement season.

Real-world practice

Interviewing and shadowing assignments help you practice the techniques you’ve learned. As members of the Digital Services Coalition, we get you access to the top players in the field of agile acquisition.

Expert, invested coaches

Our facilitators bring years of experience leading procurement modernization and organizational transformation in government. They provide personalized support throughout your DITAP journey.

Ongoing community network

Your colleagues from DITAP class become your future collaboration network through participation in CivicActions-supported DITAP alumni community activities, including a Slack space for sharing on-the-job questions and lessons learned. The DITAP Alumni Network is also hosted on LinkedIn—a professional community designed to foster collaboration, knowledge-sharing, and peer support. Alumni can connect with peers, share best practices, discuss acquisition strategies, and seek advice on specific challenges.

Ready to get certified?

Request training

\"A lot of us in government know we need to do procurement better, and DITAP is how we make that happen.\"

Mark Junda | U.S. Digital Service

Meet the team

\"Kristen

Kristen Jernigan

\"linkedin\"linkedin

Learning Experience Designer

\"Chianti

Chianti Lomax

\"linkedin\"linkedin

Workforce Development Lead

\"Farooq

Farooq Zakhilwal

\"linkedin\"linkedin

Program Manager

\"Kelly

Kelly Smith

\"linkedin\"linkedin

Associate Director of Design

DITAP alumni community

By graduating from CivicActions DITAP, you gain more than a certification. You join a community of acquisition champions that are working to modernize procurement and build productive relationships between digital service vendors and the government. Proud alumni of the CivicActions DITAP program include:

\n

Jaime Gracia, Acquisition Manager, Internal Revenue Service

\n

Scott Simpson, Digital Transformation Lead, U.S. Department of Homeland Security

\n

Carolyn (CiCi) Taylor, Deputy Director, Health Resources and Services Administration

\n

Marvin Horne, Director of IT Procurement Office, National Aeronautics and Space Administration (NASA)

Get Started

Frequently asked questions

What is the class size?

Is the training customizable?

How much does DITAP cost, and how do I pay?

How was DITAP created?

Is this training required?

When does the next DITAP training begin? \n\n

What is the application process?

Terms of Service

What if I don't have a full-cohort? What if I am an individual inquiring for a few colleagues at my agency?

\"DITAP has proven to be a great foundation to help me improve procurement across my agency. The skills I learned continue to inform the work I do every day.\"

Marvin Horne | NASA

Ready to fix procurement?

Get in touch to start.
Get StartedAsk a question
\n \n
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\"3
U.S. Department of Veterans Affairs

Helping Veterans access care and benefits online

We joined the modernization effort at VA to implement a modern Drupal content management system and empower a Veteran-first approach to online healthcare.

\"A
Centers for Medicare and Medicaid Services

An Upgraded Experience with Drupal 10

We upgraded 8 sites to Drupal 10 for the Centers for Medicare and Medicaid Services (CMS) ahead of deadline.

\"\"
OpenACR (Accessibility Conformance Reporting)

Accessibility Accelerator

Modernizing the ACR (Accessibility Conformance Reporting) Process

\"A
Centers for Medicare and Medicaid Services

Modernizing and Streamlining Cybersecurity Information

We worked alongside ISPG customers and stakeholders to design and build a searchable, user-friendly portal for cybersecurity information – making it easier for security personnel to keep CMS data and systems safe.

\"A
U.S. Department of Veterans Affairs

Better Accessibility Through Alternative Text Validation

We updated VA.gov based on user research to create better alternative (alt) text in order to provide a more accessible experience for Veterans.

\"\"
Defense Security Cooperation Agency

A global professional networking platform for security practitioners

We redesigned and rebuilt the GlobalNET platform to enable secure international collaboration, and now we provide ongoing DevOps and IT support services.

\"Older
Centers for Medicare and Medicaid Services

Building an MVP for Medicare.gov with human-centered design

We did a fast-paced collaboration to submit deliverables in just 8 days, winning the design challenge to help CMS improve the customer experience of their websites.

\"Two
U.S. Department of Education

Modern learning platforms for adult education practitioners

We streamlined a mix of legacy federal websites into a modern, secure platform to support the adult education community — and now we provide ongoing support and improvements.

\"An
Centers for Medicare and Medicaid Services

Improving the online experience for Medicare beneficiaries with WECMS

We are working to re-platform and redesign legacy systems for CMS, making it easier for millions of people to get the benefits they need.\n

\"A
The National Science Foundation

A smoother path to scientific research and discovery

Using human-centered design and the latest Drupal technology, we helped NSF build a dynamic website to advance their mission.

\"Stethoscope
Georgia Board of Health Care Workforce

Using open data to power Georgia’s healthcare workforce

Using the DKAN open source open data platform, we built tools to help Georgia decision-makers plan for a resilient healthcare workforce.

\"\"
New York Metropolitan Transportation Authority

Better transit service with real-time data

Wrangling a vast network of real-time transit data, we used Drupal 8 and the Internet of Things to modernize digital subway signage in New York City.

\"\"
Federal Communications Commission

Building a modern web experience for FCC customers

In a fast-paced, comprehensive content migration, we applied Agile development and DevSecOps to modernize a legacy federal website.

More clients

\"\"
  • Defense Security Cooperation Agency
  • U.S. Executive Office of the President
  • U.S. House of Representatives
  • U.S. Department of the Interior
  • California Polytechnic State University
  • San Francisco Department of the Environment
  • City of Los Angeles
  • Doctors Without Borders
\"\"
  • U.S. Department of Veterans Affairs
  • General Services Administration (data.gov)
  • California Health and Human Services Agency
  • California Department of Motor Vehicles
  • California Child Welfare Digital Services
  • City of Los Angeles
\"\"
  • Defense Security Cooperation Agency
  • U.S. Executive Office of the President
  • U.S. House of Representatives
  • Doctors Without Borders
  • City and County of San Francisco Human Services Agency
  • San Francisco Department of the Environment
  • City of Los Angeles
  • Southern Poverty Law Center
\"\"
  • Centers for Medicare and Medicaid Services
  • Defense Security Cooperation Agency
  • Federal Communications Commission
  • U.S. Department of Veterans Affairs
  • U.S. Department of Justice
  • General Services Administration (data.gov)
  • California Department of Technology
\"\"
  • U.S. Department of Agriculture
  • State of North Dakota
  • State of Rhode Island
  • Georgia Governor’s Office of Student Achievement
  • Centers for Medicare and Medicaid Services
\"\"
  • U.S. Department of Veterans Affairs
  • U.S. Department of Housing and Urban Development
  • U.S. Department of Energy
  • U.S. Department of Homeland Security
  • Federal Acquisitions Institute
  • U.S. Citizenship and Immigration Services
  • California Department of General Services
  • California Department of Technology
  • Transport Canada

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 575, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 11325, "settleDelayMs": 10000, "auditMs": 1375, "totalMs": 13321, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

Let’s build a world
that works for all.

We envision and deliver open source technology solutions enabling accessible, human-centered government services. With thought leaders in agile development, engineering, compliance and design, we invite you to join us in transforming enterprise digital platforms and creating modern applications impacting millions of Americans.

Our Expertise

\"\"

Web & CMS

\"\"

IT & Service Modernization

\"\"

Product & Design

\"\"

Security & Compliance

\"\"

Data Services

\"\"

Workforce Development

Company data

  • CivicActions, Inc.
  • GSA Schedule: GS-35F-337BA
    • Professional Services, Health IT and Cloud
  • UEI: XSZFHRS5QFL5
  • CAGE Code: 65FK1
  • NAICS Codes: 541511, 541512, 541513, 541519
  • Founded: 2004 (California)
  • Incorporated: 2010 (California)
  • Partnership POC: sales@civicactions.com
  • Standard Product Code: 80101507
  • California Multiple Award Schedule (CMAS) Number: 3-25-04-1042
  • Canadian

Differentiators

  • 50+ Drupal developers, with 15+ Acquia certifications
  • 75 W3C edX Accessibility certifications
  • Founding members of Digital Services Coalition
  • Contributors to industry press (Government Matters, FedScoop, StateScoop, FCW, NextGov, GCN, Federal Times)
  • Certified small-business provider of DITAP program certification training
  • U.S. Digital Service (USDS) alumni team members
  • Co-maintainers of U.S. Web Design System (USWDS) base theme in Drupal
  • Founders of Technologists for the Public Good to support government innovators
  • Core maintainers of the open source open data platform DKAN

Trusted by organizations that serve the people.

\"State\"U.S.\"Executive\"U.S.\"U.S.\"National\"U.S.\"City\"Freedom\"Metropolitan\"City\"U.S.\"U.S.\"Smithsonian\"\"U.S.\"San\"California

Contracting Vehicles (Prime)

  • GSA Multiple Award Schedule
    • IT Professional Services (SIN 54151S)
    • Health IT Services (SIN 54151HEAL)
    • Cloud Computing and Cloud Related IT Professional Services (SIN 518210C)
  • State of California, Technology, Digital and Data Consulting Master Service Agreement
  • State of California Multiple Award Schedule
  • Department of the Interior, Drupal Developer Support Services BPA
  • State of Colorado, Agile Vendor Pool
  • Department of Veterans Affairs, Federal Acquisition Certification IDIQ

Let’s build a public success story.

Get in touch to start.
Put us to workExplore Services
\n \n ", "outcomeCount": 628, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10984, "settleDelayMs": 10000, "auditMs": 1579, "totalMs": 13183, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 4, "errors": 0, "warnings": 4, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

Feedback

Bugs? Comments? Suggestions? We welcome your feedback and ideas for our site.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
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Licensing policy

Our licensing policy reflects our commitment to open source technologies and collaborative ways of working. We believe that sharing our work openly is a benefit to others and ourselves.

Public license for the public good

As a company, and as individuals working at CivicActions, we license all work products (including code, text, and other creative expressions) under public license.

Our practical intention with this policy is to remove legal barriers that would keep organizations and individuals from rapidly deploying works that are critical to achieving their mission.

As our default position, we obtain all materials under a public license from our contractors and clients, and we provide works to others under the same licenses.

All software is released under the Affero General Public License (AGPL) or, if required by the original copyright holder, under the GNU General Public License.

All content produced, including project management methods and email messages, is released under the Creative Commons Attribution-Share Alike License.

Open culture, open minds

In practice, this policy supports the culture and values of CivicActions by allowing us to:

  • Stay focused on the work of helping clients accomplish their objectives
  • Attract clients that hold similar values and wish to empower their own communities through public and open source licensing
  • Attract creative, technical, and strategic talent by allowing them to maintain access to their creations forever
  • Position ourselves so that we are paid for being present, not for work that was done in the past

Our free and open licensing policies help our company grow and thrive, while empowering others to do the same.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 364, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10980, "settleDelayMs": 10000, "auditMs": 1191, "totalMs": 12790, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

This work is worth talking about.

When government invests in smart technology and thoughtful design of services, millions of people stand to benefit for years to come. We are honored to be part of this work.

News Release: 2024-07-08

CivicActions Appoints Mike Gifford as Open Standards & Practices Lead, Expanding Commitment to an Open Ecosystem of Vendors and Agencies

CivicActions, a leading provider of digital services to the Federal government, is proud to announce the appointment of Mike Gifford to the newly created position of Open Standards & Practices Lead. This strategic move underscores CivicActions' longstanding commitment to free and open source software, open data, and open practices in government digital services.

Full Story: CivicActions Appoints Mike Gifford as Open Standards & Practices Lead, Expanding Commitment to an Open Ecosystem of Vendors and Agencies

News Release: 2024-01-16

CivicActions Announces 2023 Impact Report

CivicActions is thrilled to present its 2023 Impact Report, spotlighting a year of exceptional achievements and contributions.

Full Story: CivicActions Announces 2023 Impact Report

News Release: 2024-01-05

CivicActions Partners with Aplastic Anemia & MDS International Foundation (AAMDSIF) for Drupal 10 Migration

CivicActions is proud to announce its collaboration with the Aplastic Anemia & MDS International Foundation (AAMDSIF) to facilitate their migration from Drupal 7 to Drupal 10.

Full Story: CivicActions Partners with Aplastic Anemia & MDS International Foundation (AAMDSIF) for Drupal 10 Migration

News Release: 2022-04-22

Ryerson University partners with CivicActions to advance digital accessibility

CivicActions is pleased to announce that The G. Raymond Chang School of Continuing Education (The Chang School) at Ryerson University has partnered with us to support its Digital Accessibility Specialist Microcredential Program.

Full Story: Ryerson University partners with CivicActions to advance digital accessibility

News Release: 2022-01-05

CivicActions Named to 2022 GovTech 100 Top Government Technology Companies List

For the sixth year in a row, we’re honored to be listed by Government Technology among leading companies helping state and local government agencies improve how they serve the public.

Full Story: CivicActions Named to 2022 GovTech 100 Top Government Technology Companies List

Inspired by newsworthy work?

See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
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Our privacy policy

This is a plain-language statement explaining how we collect information on our website, and how we use it. Our pledge is to be responsible stewards of any information we collect, and to protect the rights of our site visitors.

Have questions? Drop us a line.

If you have any questions about this statement, feel free to send an email or contact us at:

CivicActions
3527 Mt Diablo Blvd Unit 269,
Lafayette, CA 94549, USA
(510) 408-7510

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, company name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: your information helps us to better respond to your individual needs
  • To improve our website: we continually strive to improve our offerings based on the information and feedback we receive from you
  • To improve customer service: your information helps us to more respond to your service requests and support needs
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails: The email address you provide may be to send you information and updates pertaining to our services, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) may be kept on file for more than 60 days.

Do we use cookies?

Yes. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Edit Profile’ page.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on April 25, 2014.

It was last reviewed in March, 2021.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
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Sustainability

The team at CivicActions understands the importance of building environmentally sustainable digital products and services. Every business, and every role, needs to understand how it impacts our climate. As a distributed company, we have lightened our footprint, but this doesn’t make us carbon-neutral. Since our inception, our team has taken on projects to make a positive difference on our environment.

We are working to align with the Paris Agreement, and reduce our footprint. We must all work to see that the world stays below a 2° C increase by the end of this century and that we avoid the worst impacts of climate change. As part of our commitment, we have a Sustainability Policy, which includes our Sustainable Procurement Policy in our guidebook and a pledge (below) that helps us prioritize how to approach the impact we want to have.

2024 Sustainability Pledge

Public license for the public good

The pledge focuses on three key areas: Measurement & Monitoring, Education & Engagement, and Public Reporting. Let's dive into the details of our plan for a more sustainable future!

Measurement & Monitoring: Data-Driven Sustainability

Measurement & Monitoring: Data-Driven Sustainability

  • Establishing baseline performance budgets for websites and client projects
  • Implementing cloud-based tools to measure server-side related greenhouse gas emissions
  • Conducting an inventory of infrastructure assets for optimization
  • Introducing per-sprint front-end performance score reviews

Education & Engagement: Fostering a Culture of Sustainability

In 2024, CivicActions will focus on:

  • Integrating environmental sustainability into onboarding processes
  • Engaging clients on environmental action plan alignment
  • Developing sustainability language for project charters
  • Establishing a sustainable procurement policy
  • Contributing to W3C's Draft Web Sustainability Guidelines
  • Tracking and offsetting employee business travel

Public Reporting: Transparency and Accountability

For 2024, CivicActions commits to:

  • Launching CivicActions.com/sustainability to share progress on key goals
  • Tracking Google Lighthouse scores as a proxy for Customer Experience, accessibility, and sustainability
  • Purchasing ENERGY STAR® rated devices made with partially recycled materials
  • Counting and estimating greenhouse gas emissions from company flights

CivicActions' sustainability pledge for 2024 sets a new standard for environmental responsibility in the digital sector. By focusing on measurable outcomes, fostering a culture of sustainability, and maintaining transparency, CivicActions is not just talking about change – we’re actively working towards it.

Greenhouse Gas Emissions Audit

Our team worked with Offset Alliance to calculate our Scope 1, 2 and 3 emissions. Our total contributions are estimated at 233.3 mT CO2e as outlined below:
\"\"
\"Chart
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Meet the humans of CivicActions

People who work with us say there’s “something magical” about our team. We are good listeners, strategic thinkers, honest communicators, and problem solvers. (We’re also cheerful and kind, which is a nice bonus.) Let’s get to know each other!

Team filters by role

\"\"
\"\"\"Aaron
Aaron Pava
Chief Experience Officer
\"\"
\"\"\"Adrian
Adrian Cooke
Content Designer
\"\"
\"\"\"Adrienne
Adrienne Cabouet
Full Stack Engineer
\"\"
\"\"\"Alaine
Alaine Karoleff
Director of Digital Services
\"\"
\"\"\"Alanna
Alanna Blinn
Technical Writer
\"\"
\"\"\"Alex
Alex Kerr
Front End Engineer
\"\"
\"\"\"Allison
Allison Conley
In-house Counsel
\"\"
\"\"\"Amir
Amir Abdullaev
QA Engineer
\"\"
\"\"\"Andrew
Andrew Croftcheck
Project Manager
\"\"
\"\"\"Andy
Andy Hawks
Director of Drupal
\"\"
\"\"\"April
April Cruz
Project Manager
\"\"
\"\"\"Arielle
Arielle LaBrecque
Digital Services Manager
\"\"
\"\"\"Ashish
Ashish Kumar
DevOps Engineer
\"\"
\"\"\"Bentley
Bentley Hensel
Data and DevOps Engineer
\"\"
\"\"\"Beth
Beth Jacobsen
Back End Engineer
\"\"
\"\"\"Bethany
Bethany Dunfield
Front End Engineer
\"\"
\"\"\"Bill
Bill Ogilvie
VP of Public Sector
\"\"
\"\"\"Blake
Blake Organ
Product Designer
\"\"
\"\"\"Bob
Bob Schmitt
Product Manager
\"\"
\"\"\"Brenton
Brenton Kelly
Front End Engineer
\"\"
\"\"\"Brian
Brian Seek
Front End Engineer
\"\"
\"\"\"Bridgette
Bridgette Golson
QA Engineer
\"\"
\"\"\"Cameron
Cameron Prince
Back End Engineer
\"\"
\"\"\"Chianti
Chianti Lomax
Workforce Development Lead
\"\"
\"\"\"Chris
Chris Bauer
Front End Engineer
\"\"
\"\"\"Christia
Christia Troyer
Back End Engineer
\"\"
\"\"\"Christian
Christian Anderson
Project Manager
\"\"
\"\"\"Christian
Christian Burk
Back End Engineer
\"\"
\"\"\"Curtis
Curtis Hayes
Back End Engineer
\"\"
\"\"\"Dan
Dan Feder
Back End Engineer
\"\"
\"\"\"Dan
Dan Goodwin
Front End Engineer
\"\"
\"\"\"Dan
Dan Lobelle
Back End Engineer
\"\"
\"\"\"Daniel
Daniel Gading
Full Stack Engineer
\"\"
\"\"\"Daniel
Daniel Mundra
Associate Director of Drupal
\"\"
\"\"\"Daniel
Daniel Schiavone
Back End Engineer
\"\"
\"\"\"Dave
Dave Pickett
Associate Director of Design
\"\"
\"\"\"David
David Diaz
Front End Engineer
\"\"
\"\"\"David
David Sumner
Associate Director of DevSecOps
\"\"
\"\"\"Donna
Donna Hanlon
Project Manager
\"\"
\"\"\"Elizabeth
Elizabeth Raley
Chief Operating Officer
\"\"
\"\"\"Eric
Eric Huffman
Associate Director of Front End Engineering
\"\"
\"\"\"Eric
Eric Napier
Associate Director of Drupal
\"\"
\"\"\"Farooq
Farooq Zakhilwal
DITAP Program Manager, Associate Director
\"\"
\"\"\"Fen
Fen Labalme
Chief Information Security Officer
\"\"
\"\"\"Henry
Henry Poole
Chief Executive Officer
\"\"
\"\"\"Innocent
Innocent Igwegbe
Sr. DevOps Engineer
\"\"
\"\"\"Iris
Iris Ibekwe
Associate Director of Front End Development
\"\"
\"\"\"Iván
Iván Latorre
Front End Engineer
\"\"
\"\"\"Jack
Jack Haas
Front End Engineer
\"\"
\"\"\"Jacqueline
Jacqueline Quintanilla
Front End Engineer
\"\"
\"\"\"Janette
Janette Day
Back End Engineer
\"\"
\"\"\"Jason
Jason Gose
Back End Engineer
\"\"
\"\"\"Jeff
Jeff Schmidt
DevOps Engineer
\"\"
\"\"\"Jenna
Jenna Waszak
Director of Design
\"\"
\"\"\"Jess
Jess Straatmann
Back End Engineer
\"\"
\"\"\"John
John O'Duinn
Consultant
\"\"
\"\"\"John
John Woolschlager
Full Stack Engineer
\"\"
\"\"\"Jonathan
Jonathan Bourland
Associate Director of Drupal
\"\"
\"\"\"Jordan
Jordan Wood
Product Designer
\"\"
\"\"\"Josh
Josh Fremer
Back End Engineer
\"\"
\"\"\"Josh
Josh Minarick
Back End Engineer
\"\"
\"\"\"Judy
Judy Raiten
In Memoriam
\"\"
\"\"\"Kandie
Kandie Oriade
Accounting Manager
\"\"
\"\"\"Keith
Keith Kawasaki
Director of Growth & Partnerships
\"\"
\"\"\"Kelly
Kelly Smith
Content Designer
\"\"
\"\"\"Kevin
Kevin Moylan
Back End Engineer
\"\"
\"\"\"Kevin
Kevin Walsh
In Memoriam
\"\"
\"\"\"Kit
Kit Lykos
DevOps Engineer
\"\"
\"\"\"Kristen
Kristen Jernigan
Learning Experience Designer
\"\"
\"\"\"Kristian
Kristian Ducharme
Associate Director of Drupal
\"\"
\"\"\"Laura
Laura Flannery
In Memoriam
\"\"
\"\"\"Laura
Laura Lanford
Director of Engineering
\"\"
\"\"\"Liz
Liz Tupper
Director of Product
\"\"
\"\"\"Maggie
Maggie Wachs
Associate Director of Front End
\"\"
\"\"\"Maria
Maria Giudice
Board Member
\"\"
\"\"\"Matt
Matt Smith
Product Manager
\"\"
\"\"\"Meagan
Meagan Hicks
Program Manager
\"\"
\"\"\"Melinda
Melinda Burgess
Content Designer
\"\"
\"\"\"Mike
Mike Gifford
Open Standards & Practices Lead
\"\"
\"\"\"Mike
Mike Kinnunen
Back End Engineer
\"\"
\"\"\"Mike
Mike Marsello
Front End Developer
\"\"
\"\"\"Mina
Mina Mbah
Security & Compliance Analyst
\"\"
\"\"\"Montana
Montana Singer
Controller
\"\"
\"\"\"Nana
Nana Poku
Front End Engineer
\"\"
\"\"\"Nehal
Nehal Desai
QA Engineer
\"\"
\"\"\"Nicole
Nicole Miles
Director of People Operations
\"\"
\"\"\"Owen
Owen Barton
Chief Technology Officer
\"\"
\"\"\"Patrick
Patrick Koroma
Associate Director of Drupal
\"\"
\"\"\"Paul
Paul Mitchum
Back End Engineer
\"\"
\"\"\"Paul
Paul Walker
Full Stack Engineer
\"\"
\"\"\"Pete
Pete Ketcham
DevOps Engineer
\"\"
\"\"\"Rachael
Rachael Adams
Resource Planning Analyst
\"\"
\"\"\"Rey
Rey Echevarria
Director of Project Management
\"\"
\"\"\"Robert
Robert Casey
Back End Engineer
\"\"
\"\"\"Ryan
Ryan Draeger
Agile Program Support Specialist
\"\"
\"\"\"Sam
Sam Lerner
Back End Engineer
\"\"
\"\"\"Sammy
Sammy De La O
Compliance Analyst
\"\"
\"\"\"Scott
Scott McGee
DevSecOps Engineer
\"\"
\"\"\"Sharjeel
Sharjeel Aziz
Associate Director of DevSecOps
\"\"
\"\"\"Sheryl
Sheryl Han
DevOps Engineer
\"\"
\"\"\"Stephanie
Stephanie Schultz
Product Manager
\"\"
\"\"\"Steve
Steve Curtis
Project Manager
\"\"
\"\"\"Steve
Steve Wirt
Back End Engineer
\"\"
\"\"\"Suzanne
Suzanne Gray
Content Designer
\"\"
\"\"\"Tamara
Tamara Maniscalco
Project Manager
\"\"
\"\"\"Tiffney
Tiffney Bare
Back End Engineer
\"\"
\"\"\"Tim
Tim Shundo
Product Designer
\"\"
\"\"\"Timo
Timo Zura
Back End Engineer
\"\"
\"\"\"Toks
Toks Oriola
Product Manager
\"\"
\"\"\"Tolase
Tolase Akinwale
DevOps Engineer
\"\"
\"\"\"Tom
Tom Camp
Senior Solutions Architect
\"\"
\"\"\"Tony
Tony Cooper
Board Member
\"\"
\"\"\"Will
Will Estrada
Back End Engineer
\"\"
\"\"\"Ya-Ching
Ya-Ching Tsao
Product Designer
\"\"
\"\"\"Zach
Zach Edmonds
Data Analyst
\"Headshot

“My teammates are brilliant innovators, high performers, and conscientious human beings. Together we’re working to improve lives.”

Alanna Blinn
Technical Writer
\"\"

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 2937, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 11080, "settleDelayMs": 10000, "auditMs": 3513, "totalMs": 15208, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Building an MVP for Medicare.gov with human-centered design

Centers for Medicare and Medicaid Services

We did a fast-paced collaboration to submit deliverables in just 8 days, winning the design challenge to help CMS improve the customer experience of their websites.

\"DesignPrototype design of a re-vamped Medicare Part D that we created for the design challenge.

45 M

Americans using this Medicare service

8

days to complete MVP redesign

4

steps in simplified application process

\"The Offeror’s Solutioning Exercise exceeded several requirements … This gives the Government confidence the Offeror will exceed most contract objectives as well. The overall rating for this factor is Excellent.\"

CMS Design Challenge Selection Committee

The challenge

The Centers for Medicare & Medicaid Services (CMS) help millions of people every year find and enroll in health care programs. Planning a large-scale web and content management project to improve the customer experience of their multiple websites, the agency launched a design challenge for the vendors that were finalists for the contract.

\n

We did a fast-paced collaboration with our partners Fearless and KPMG to submit deliverables in just 8 business days (including page designs, content recommendations, an API, and a clickable prototype with a smart chatbot). Our team won the challenge because the agency saw we could help them achieve their goal to better serve Medicare beneficiaries.

Client goal

The task was to redesign the Medicare Part D section of the medicare.gov website, which helps people understand insurance options for their medication needs. For all their digital platforms, CMS needs to:

\n
    \n
  • Meet public expectation for easily navigable online services
    • \n
  • Securely manage personal info and transactions for millions of beneficiaries
    • \n
  • Provide friendly online experience for people facing stressful health situations
    • \n
  • Serve diverse groups of users with competing wants and priorities
    • \n
  • Support agency staff in publishing clear and accurate public-facing content
    • \n

Expertise

    \n
  • Agile Methodologies
    • \n
  • User Research
    • \n
  • Heuristic Evaluation
    • \n
  • Persona & Scenario Design
    • \n
  • Information Architecture
    • \n
  • Content Strategy
    • \n
  • Workflow & Interaction Design
    • \n
  • Prototype Development & Testing
    • \n
  • Visual Design
    • \n
  • Mobile Optimization
    • \n
  • API Design & Deployment
    • \n

Tools and technologies

    \n
  • Proto.io
    • \n
  • Sketch
    • \n
  • Invision
    • \n
  • Mural
    • \n
  • Chatbot AI
    • \n
  • Gitlab
    • \n
  • Drupal
    • \n
  • Pa11y
    • \n
  • Solr
    • \n
  • AWS Kubernetes
    • \n

Our approach

Within the time constraint for this compressed agile design sprint, we conducted lean versions of the activities we would normally do to make sure the site was effective for Medicare recipients. Daily collaboration among all team members, from Design to DevOps to Developers, allowed us to quickly test and iterate on every step.

\n

We used Drupal as our preferred open source platform and the CMS design system, which builds on the U.S. Web Design System. Together, these tools provide a solid foundation for accessible government websites — a key goal for agencies like CMS that serve diverse and aging populations.

\n

Human Centered Design played a critical role in our process of building a site that would be intuitive and useful to older Americans seeking information about their drug coverage options.

Understand the needs

We talked to real Medicare beneficiaries to understand the challenges they faced in navigating the site. Based on what they said, we created a key persona to drive our scenario-based approach — ensuring that our work solved real problems and created value for users. We also evaluated the existing site to see how well it met standards for usability.

\"Graphic
Our key persona \"Sam\" reflected what real Medicare users think and feel as they use the site.

Offer customized guidance

To help visitors feel comfortable navigating complex information about benefits coverage, we created several experience options for them to choose from. They could explore the site on their own, use the guidance wizard, or ask questions of the interactive chat bot. We also improved the Search function to deliver more relevant results.

\"Sticky
User research revealed what was working well and what could be improved.

Clear the path to success

We focused on removing obstacles to help more people successfully find the information they needed. This was done through intuitive navigation and labels, scannable and actionable content, and a refreshed, accessible design. We tested our solutions with users and iterated based on their feedback.

\"Diagram
We focused on removing obstacles so beneficiaries could easily find important and relevant information.

Key outcomes

Research-based solution

Because we spoke to Medicare recipients and validated our proposed solutions with them, CMS knows that real user needs will be met with the redesigned site, helping people access benefits more easily.

Consistent online experience

Medicare.gov visitors deserve a consistent experience across all parts of the site, on any device. Our design uses a mobile-first approach and a color palette that provides smooth transitions between pages.

Accessible healthcare services

The prototype is compliant with Section 508, using intuitive design and clear language to make complex medical insurance information easily accessible by the broadest possible representation of the public.

Data to help others

Doctors, app developers, health information curators, and others can pull valuable Medicare data for their own use through the API integration we created using the JSON:API that is part of Drupal core.

Simplified content management

The prototype showed how CMS staff can more easily get the right information to the right people using templates and workflows in Drupal, customized for the agency’s various departments and content needs.

Efficient and reliable technology

We built the prototype using the same Agile and DevOps practices that we would on a larger scale — with streamlined workflows that allow us to build, test, and deploy new code quickly and securely.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 619, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10988, "settleDelayMs": 10000, "auditMs": 1505, "totalMs": 13107, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 1 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Modernizing and Streamlining Cybersecurity Information

Centers for Medicare and Medicaid Services

We worked alongside ISPG customers and stakeholders to design and build a searchable, user-friendly portal for cybersecurity information – making it easier for security personnel to keep CMS data and systems safe.

\"AThe new ISPG website at security.cms.gov is a customer-centric portal for security information at CMS.

95%

of ISPG’s static PDF documents converted to accessible HTML content

240+

CMS systems protected by ISPG’s security policies & programs

1

trusted source for CMS security and privacy information

“This is the best effort to date to get all of the security and privacy information in one place, in a way that makes sense. This is modern government information delivery at its best.”\n

CMS Program Leader

The challenge

The CMS Information Security and Privacy Group (ISPG) is in charge of the policies and programs that ensure the security and privacy of data that is handled by CMS information systems. ISPG staff and contractors work to maintain policies, distribute guidance, communicate with customers, support security programs, and promote new initiatives.

\n

While doing this important work over the years, they amassed a large collection of documents and resources that were spread across various locations and formats. This led to issues with version control and made it hard for people to find the information needed to do their security-related tasks.

\n

Without a single, trusted location for cybersecurity information – and with many of the documents being in static PDFs that were full of jargon and hard to understand – finding essential information from ISPG could be onerous, negatively impacting CMS’ overall security posture.

Client goal

To improve their customer service and promote better security across CMS systems, ISPG engaged our team to develop a user-friendly website (informally known as “CyberGeek”) at security.cms.gov that is recognized as the authoritative home for CMS security and privacy information. With this project, ISPG aims to:

\n
    \n
  • Improve customer service through modern information delivery
    • \n
  • Support CMS security personnel with the resources needed for their critical work
    • \n
  • Make security topics and policies more approachable and human-centered
    • \n
  • Build user-friendly processes to help ISPG staff maintain their content
    • \n
  • Establish a platform where customers can find news and updates from ISPG
    • \n

Expertise

    \n
  • Product Strategy
    • \n
  • Information Architecture
    • \n
  • Communications Strategy
    • \n
  • Content Design
    • \n
  • Plain Language Writing
    • \n
  • User Research & Testing
    • \n
  • Prototype Development & Testing
    • \n
  • UX / UI Design
    • \n
  • Stakeholder Engagement
    • \n
  • Frontend Development
    • \n
  • Decoupled Methodology
    • \n
  • Continuous Integration & Deployment
    • \n
  • Drupal Customization
    • \n
  • Accessibility Testing
    • \n

Tools and technologies

    \n
  • Figma
    • \n
  • Mural
    • \n
  • Storybook
    • \n
  • Airtable
    • \n
  • batCAVE (Platform-As-A-Service provided by CMS)
    • \n
  • Drupal 10
    • \n
  • React JS
    • \n
  • Algolia Search
    • \n
  • Google Analytics
    • \n
  • Google Search Console
    • \n
  • Axe
    • \n
  • Pa11y
    • \n

Our Approach

Together with our partner Affix Digital, we worked closely with ISPG stakeholders and customers to understand the cybersecurity ecosystem at CMS. We built relationships across ISPG and partnered with their leadership and program teams to streamline their content into a single, trusted platform that makes cybersecurity information approachable and human-centered.

First, listen and learn

We started by interviewing ISPG customers to make sure we built the site’s information architecture in a way that made sense to the people using it. Card sorting – a process that involves users in the design of the site navigation – helped solidify the menus and categories that would be the foundation of a user’s journey through the site.

\"A
We involved ISPG customers and program leaders at every step of our design process, and tested our assumptions with User Experience (UX) best practices.

Open source and accessible

We built a decoupled site using Drupal and React to give the client flexibility for technology changes in the future. Utilizing the U.S. Web Design System (USWDS), we created a component library that ensures the site meets government requirements for things like accessibility and mobile responsiveness. We used Storybook to build components in isolation before deployment to the site, catching errors in real-time so they could be fixed on the spot.

Search at the core

One of the main problems ISPG wanted to solve for their customers was the headache of searching for security documents, templates, and program information – which had been difficult to find in various internal repositories. We implemented a powerful search feature using Algolia, with filter options to help people find information specific to their needs. Improvements to search are ongoing as we learn more about how people use it.

\"Risk
ISPG customers report that the new CyberGeek search is a huge improvement on the prior experience.

Key outcomes

Improved customer experience

From Information System Security Officers (ISSOs) to Business and System Owners, the new website provides a better experience for people who need to interact with ISPG as part of the security compliance process at CMS.

Searchable and intuitive site

User and stakeholder interviews revealed that ISPG customers are loving the website’s powerful search feature, intuitive navigation, and clean design. Cybersecurity staff can focus on their work without wasting time hunting for information.

Accessible & approachable policy guidance

Complex security policies and processes are easier to understand now that ISPG’s guidance documents are written in plain language, with user needs and accessibility best practices at the forefront.

Simple content management

ISPG staff can access the pages they are responsible for managing through a user-friendly content management interface in Drupal. The workflows are designed to support busy staff and reduce content publishing bottlenecks.

Trusted communication channel

ISPG staff had struggled to communicate critical program updates effectively across many different platforms. The blog on their new website streamlines messaging into one trusted channel.

Ongoing partnership

To ensure the ongoing success of the ISPG website, we engaged deeply with ISPG teams all along the way, helping them evolve their organizational processes and sharing best practices for modern web content management.

Meet the team

\"\"
\"\"\"\"

Alex Kerr

Front End Engineer

\"\"
\"\"\"\"

Melinda Burgess

Content Designer

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 649, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10964, "settleDelayMs": 10000, "auditMs": 1447, "totalMs": 13028, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Modern learning platforms for adult education practitioners

U.S. Department of Education

We streamlined a mix of legacy federal websites into a modern, secure platform to support the adult education community — and now we provide ongoing support and improvements.

\"ModernizedEducators and learners have a better user experience on the modernized LINCS websites, so they can find needed resources faster.

31,000 +

practitioners using these sites for professional development

30,000 +

helpdesk tickets resolved to improve user experience

76

commits made to the Drupal community on behalf of the agency

“I’m truly impressed with [CivicActions'] customer care and the emotional intelligence evident in your approach to helpdesk support. Thank you!”

Education practitioner in the LINCS community

The challenge

When we first engaged with the Department of Education, they needed help consolidating and updating their collection of websites for the Literacy and Information Communication System (LINCS), which supports adult education practitioners in their goal of helping adult learners transition to post-secondary education and 21st-century jobs.

\n

LINCS offers support to individual practitioners as well as U.S. community, state, and Federal programs that promote literacy, making it a unique resource for both individual educators and government-funded programs alike.

\n

LINCS gives educators and learners access to resource libraries, discussion groups, and self-guided courses — but these were located on various websites that were outdated and confusing to navigate. LINCS needed to be restructured with modern, secure technical architecture. LINCS users also needed reliable, friendly support to resolve technical and login issues and get back to helping adult learners.

Client goal

To provide a valuable and secure learning platform for thousands of education practitioners, the Department of Education needed to:

\n
    \n
  • Update and consolidate numerous LINCS websites and resources
    • \n
  • Provide prompt helpdesk support for the large user community
    • \n
  • Improve site navigation with user-centered design
    • \n
  • Maintain a secure and reliable platform
    • \n

Expertise

    \n
  • Information Architecture
    • \n
  • Learning Management Systems
    • \n
  • Open-Source Software
    • \n
  • Systems Administration
    • \n
  • Cybersecurity Requirements Compliance
    • \n
  • UX User Support, Research, & Design
    • \n
  • Customer Support
    • \n
  • Federal IT Requirements Compliance
    • \n
  • Online Communities of Practice
    • \n
  • Usability & Design
    • \n
  • Cloud Migration & Hosting
    • \n
  • Continuous Improvement
    • \n
  • Infrastructure as Code: Kubernetes & Terraform, Continuous Integration / Continuous Deployment pipelines
    • \n
  • DevOps
    • \n
  • Project Management
    • \n

Tools and technologies

    \n
  • Drupal 10
    • \n
  • Moodle
    • \n
  • Cypress
    • \n
  • Axe accessibility testing
    • \n
  • Lando
    • \n
  • Docker
    • \n
  • GitLab CI
    • \n
  • Kubernetes
    • \n
  • Flux
    • \n
  • Terraform
    • \n
  • AWS
    • \n
  • SAML
    • \n
  • Jira
    • \n
  • GitLab
    • \n
  • U.S. Web Design System
    • \n

Our approach

Our engagement with LINCS began as we transitioned the service’s website hosting to secure Amazon Web Services (AWS) cloud servers, then used a modern Drupal content management system to consolidate the overabundance of outdated websites that LINCS had inherited from other departments. We used the U.S. Web Design System to make the updated websites easy to navigate and mobile friendly.

\n

Our partnership with LINCS is ongoing — we now provide continuous improvements to their platforms using Information Technology Agile Development methods. We work closely with program managers to help them get the most business value from their IT applications. This includes the maintenance and enhancement of LINCS websites, web-based tools, databases, search engines, streaming media, content management, and learning management systems.

Provide a seamless experience

The main LINCS website serves as a central hub and brand for the Division of Adult Education and Literacy’s (DAEL) national leadership investments. To create a unified look-and-feel among the disparate supplementary LINCS websites, we did a visual redesign based on user research — creating a seamless experience for practitioners to access the resources they need.

\n

Of late, our redesign has extended to information architecture, rendering global navigation more intuitive and informative, and revamping the way that site resources are organized and searched for.

\"Education
Educators can access resources and discussion groups through the LINCS online community.

Use helpdesk feedback for iterative improvement

Our support team provides fast, friendly resolution of technical and login issues for LINCS users, so they can get back to work quickly. Since our improvement of LINCS products is user-focused, we tie the helpdesk into the agile development process through daily communication between support staff and development teams. This ensures that system improvements are prioritized based on real user needs.

Increase efficiencies for cost savings

We implement automation and efficiency for the LINCS systems wherever possible. This helps prevent the buildup of technical debt and gives the Department of Education the most value for its investment in LINCS. We improve operations through DevOps practices including system administration, continuous integration, code standardization, lifecycle development, and quality control.

\n

A recent highlight of this approach is our campaign toward Infrastructure as Code, or IaC, which automates the management and monitoring of our site architecture. IaC dramatically enhances the security, stability, and scalability of all LINCS sites, and increases both the efficiency and consistency of our development workflows. Following the IaC production deployment, we’ll be able to further consolidate our server and storage architecture, substantially reducing both their complexity and their cost. And following this, the next major phase of this initiative is the use of our automated tools and processes to process and monitor our Compliance documentation, boosting efficiency and scalability in this arena as well.

Key outcomes

Empowered educators

The core LINCS community is a passionate group of educators committed to making a difference for adult learners. These web platforms help them access high-quality information and free professional development opportunities.

User-centered improvements

LINCS is constantly improved through user feedback via our helpdesk support services. The agency can rest assured that they are prioritizing the right things through an agile and user-informed process.

Secure web platforms

By migrating LINCS to secure AWS cloud servers, we can safeguard the privacy of data, accounts, and workloads for thousands of users and agency staff — while ensuring compliance with federal IT security requirements.

Technical fluidity

Improvements to technical architecture and the implementation of cutting edge DevOps practices have provided more flexibility for the LINCS systems. This results in rapid improvements and fewer limitations for the user community.

Streamlined content

Multiple, outdated websites are consolidated into a modern and streamlined experience for users. Practitioners can quickly find what they need among the vast resources provided by the Department of Education through LINCS.

Valuable partnership

Our ongoing work with the Department of Education is a model of true agile partnership. We collaborate with an active and engaged Product Owner who advocates for the agency’s priorities as we work to make them a reality.

Meet the team

\"\"
\"\"\"\"

Alanna Blinn

Technical Writer

\"\"
\"\"\"\"

Fen Labalme

Chief Information Security Officer

\"\"
\"\"\"\"

Jonathan Bourland

Associate Director of Drupal

\"\"
\"\"\"\"

Josh Minarick

Back End Engineer

\"\"
\"\"\"\"

Kristen Jernigan

Learning Experience Designer

\"\"
\"\"\"\"

Pete Ketcham

DevOps Engineer

\"\"
\"\"\"\"

Steve Curtis

Project Manager

\"\"
\"\"\"\"

Tom Camp

Senior Solutions Architect

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 756, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10997, "settleDelayMs": 10000, "auditMs": 1537, "totalMs": 13164, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

An Upgraded Experience with Drupal 10

Centers for Medicare and Medicaid Services

We upgraded 8 sites to Drupal 10 for the Centers for Medicare and Medicaid Services (CMS) ahead of deadline.

\"A

600

CMS.gov editors

0

Downtime during upgrades

8

Sites upgraded

The challenge

CivicActions, along with our partner Fearless, facilitated Drupal 10 upgrades across the Centers for Medicare and Medicaid Services (CMS) suite of websites, bringing improvements for editors, better security and accessibility, and community contributions to streamline upgrades for large- scale Drupal. The new Claro administration theme is cleaner, clearer, and more accessible.

\n

The new rich text editor CKEditor 5 provides many UI enhancements and an improved user experience. The most significant change from previous versions of CKEditor is that editors must now use a predefined set of elements to configure the content, which leads to fewer instances of invalid markup patterns making their way into the published site. Since invalid or non-semantic markup is often the cause of accessibility issues, this is a major upgrade. In addition, the improved Layout Builder experience makes it easier for content editors to control more complex layouts, while still keeping consistent with CMS Design System standards.

\n

The 8 sites included in the upgrade, which occurred ahead of schedule, were: CMS.gov; Medicare.gov; Openpaymentsdata.cms.gov; Data.medicaid.gov; Data.healthcare.gov; SDIS.medicaid.gov (internal CMS site); PFS.data.cms.gov (internal CMS site); QIC.cms.gov (internal CMS site); and Provider Data Catalog (data.cms.gov/provider-data).

Expertise

    \n
  • User Flow Research tests
    • \n
  • Information Architecture
    • \n
  • Content Strategy
    • \n
  • Workflow & Interaction Design
    • \n
  • Prototype Development & Testing
    • \n
  • Visual Design
    • \n
  • Mobile Optimization
    • \n
  • API Design & Deployment
    • \n
  • Accessibility issue identification improvements
    • \n
  • MVP rapid prototyping
    • \n
  • CI/CD Pipeline development
    • \n

Tools and technologies

    \n
  • Sketch
    • \n
  • Invision
    • \n
  • Mural
    • \n
  • Figma
    • \n
  • GitHub Enterprise
    • \n
  • Drupal
    • \n
  • Pa11y
    • \n
  • Cypress
    • \n
  • Docker
    • \n
  • Jenkins
    • \n
  • BackstopJS
    • \n
  • Node.js
    • \n
  • React
    • \n

Key outcomes

More Accessible Experience

The new Claro administration theme is cleaner, clearer, and more accessible. In addition, the shift to CKEditor5 decreases accessibility errors from invalid markup.

Better User Interface for Editors

The improved Layout Builder experience makes it easier for content editors to control more complex layouts, while still keeping consistent with CMS Design System standards.

Improved Human-Centered Design

Drupal 10’s new rich text editor CKEditor 5 provides many UI enhancements and an improved user experience.

Better than On Time

This work was completed before the deadline and included upgrades on eight websites for CMS, meaning more improvements sooner.

Improved Security

Drupal 10’s upgraded Symfony 6 allows for increased security, so site users can feel secure that their data is private.

Seamless Transition

With zero downtime during upgrades, this work was swiftly executed with a seamless transition to Drupal 10.

Meet the team

\"\"
\"\"\"\"

Andy Hawks

Director of Drupal

\"\"
\"\"\"\"

Cameron Prince

Back End Engineer

\"\"
\"\"\"\"

Dan Feder

Back End Engineer

\"\"
\"\"\"\"

Janette Day

Back End Engineer

\"\"
\"\"\"\"

Jess Straatmann

Back End Engineer

\"\"
\"\"\"\"

Patrick Koroma

Associate Director of Drupal

\"\"
\"\"\"\"

Paul Walker

Full Stack Engineer

\"\"
\"\"\"\"

Sam Lerner

Back End Engineer

Related case studies

Improving the online experience for Medicare beneficiaries with WECMS
Building an MVP for Medicare.gov with human-centered design

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 692, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10988, "settleDelayMs": 10000, "auditMs": 1569, "totalMs": 13178, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Building a modern web experience for FCC customers

Federal Communications Commission

In a fast-paced, comprehensive content migration, we applied Agile development and DevSecOps to modernize a legacy federal website.

69,706

pieces of migrated content

15

minutes for daily agile scrum meetings

19

bureaus and offices housed within FCC

“This work will make it easier for both content owners to keep pages updated and for website users to navigate the website and find information.”

Dr. David Bray | FCC Chief Information Officer (public news release from FCC)

The challenge

The Federal Communications Commission (FCC) relies on its website to provide regulatory guidance to millions of visitors across various industries. But the old site was hard for users to navigate and frustrating for employees to manage.

\n

In this rapid engagement, CivicActions worked hand-in-hand with the FCC to build a modern, mobile-friendly Drupal website that was more accessible and easier to update.

Client goal

The FCC’s cumbersome, outdated site was not doing its users or internal content managers justice. On top of antiquated technology, the Commission's waterfall processes made it harder for content managers to keep the site updated and relevant for its diverse audiences. The policies and the product needed a refresh.

\n
    \n
  • Transition from waterfall to Agile methodology
    • \n
  • Migrate legacy content from various systems to a modern Drupal Content Management System (CMS)
    • \n
  • Ease public access to regulatory information through a mobile-friendly web experience
    • \n
  • Save FCC administrators time and money with more efficient content management
    • \n
  • Provide reliability and stability by implementing Quality Assurance (QA) testing
    • \n

Expertise

    \n
  • Content Migration & Consolidation
    • \n
  • Security Compliance
    • \n
  • DevSecOps
    • \n
  • Mobile Optimization
    • \n
  • Information Architecture
    • \n
  • Content Strategy
    • \n
  • Responsive Design
    • \n
  • Agile Implementation & Training
    • \n
  • Web Content Accessibility Guidelines (WCAG)
    • \n

Tools and technologies

    \n
  • Drupal 6 to 7 (migration)
    • \n
  • Custom Third-Party Integrations
    • \n
  • Behat
    • \n
  • Pa11y
    • \n
  • WAVE
    • \n
  • Accessibility Developer Tools
    • \n
  • Mapbox
    • \n

Our approach

We had to work fast and our deployment options were limited by security considerations, so we rolled up our sleeves and turned up the collaboration. By implementing a modern Drupal CMS and Agile practices, we helped the FCC modernize its approach to content while avoiding disruptions for users and maintaining a secure environment.

Seamless content migration and management

FCC has a very active user community, so we had to move quickly and avoid disruptions. We performed a massive content migration from Drupal 6 to Drupal 7 and consolidated content from various legacy systems into one CMS. To make the content creation and editing more pleasant and efficient, we added a robust text editor and new access controls. This allowed FCC’s many content creators to manage their own content without compromising the integrity of the site’s design.

\"Person
The modernized FCC.gov is clean, simple, and easy to use for visitors and agency staff.

Accessible content

The FCC is responsible for the accessibility of 21st Century communications, so there was no room for accessibility errors on its website. We scanned the site for compliance issues and quickly resolved them. The current website serves as a model for Web Content Accessibility Guidelines and complies with Section 508 requirements.

\"FCC
The mobile-optimized user experience lets people do business with FCC from anywhere.

Automatic testing for quality code

Knowing that government websites can be subject to degradation over time as new code is added, we also wanted to help FCC achieve sustainability for their site. We used Behat—a behavior-driven development testing framework that can double as user acceptance test criteria—to make sure all new code worked properly. We configured Behat tests to run automatically whenever new code was merged, ensuring a quality codebase for years to come.

Improved practices for better staff experience

The content editors at FCC were drowning in waterfall processes that didn’t let them respond quickly to evolving needs at the agency. To ease content management and improve the employee experience, we worked with key stakeholders to implement Agile practices. Together we curated priorities, made sure the end result met real user needs, and helped the FCC transition to ways of working better suited to the digital age.

\"Diagram
An effective web modernization requires a deep understanding of content workflows.

Key outcomes

Smooth transition

We performed a massive content migration and consolidation with no disruption to the FCC user community.

Designed for usability

The improved site search and intuitive navigation help visitors quickly find information and resources published by the Commission.

Simplified content management

FCC content creators are equipped with a powerful text editor to update and manage their content without compromising the integrity of the site design.

Accessible for all people

We scanned for compliance issues and made sure the FCC site is usable for people of varying abilities, including those using assistive or mobile technology.

Sustainable, quality code

By implementing automated testing software that scans all new code merges, we set the FCC up for long-term success with code quality baked-in.

Turn-key deployment

Deployment was complicated due to security, so we developed turn-key processes to deploy to production so the IT folks at FCC could do it themselves.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 567, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10979, "settleDelayMs": 10000, "auditMs": 1383, "totalMs": 12981, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Using open data to power Georgia’s healthcare workforce

Georgia Board of Health Care Workforce

Using the DKAN open source open data platform, we built tools to help Georgia decision-makers plan for a resilient healthcare workforce.

\"AThe dashboards are searchable by county and by practitioner type.

10.5M

Georgians served by healthcare data

159

counties represented

20

published articles promoting the data visualization tool

“This collaboration birthed the interactive workforce analysis tool which — for the first time in the State — allowed legislators and workforce advocates to view healthcare workforce data online for free.”

Leanna Greenwood | Senior Data Analyst, GBHCW

The challenge

The Georgia Board of Health Care Workforce (GBHCW) serves communities in the state with a focus on medically underserved areas. The agency provides data reports on the physician, physician assistant, and nurse workforce and funds loan repayment programs to recruit healthcare workers to underserved parts of the state. However, healthcare workforce planners were having trouble estimating and meeting demand for practitioners across counties --especially as the COVID-19 pandemic drew many of them out of Georgia and into various hotspot states. Additionally, without publicly-available data on healthcare workers, GBHCW struggled to inform medical facilities with potential funding and staffing needs.\"

\n

The agency saw an opportunity to leverage the DKAN open data platform where they were already hosting their data, combined with custom data services from our team. We worked with GBHCW to create data visualizations and tools that make it easy for staff, medical practitioners, and the public to access the information needed to build a resilient and responsive state healthcare workforce.

Client goal

We were tasked with crafting detailed, easy-to-read visualizations for data provided by the Georgia Composite Medical Board and the Georgia Board of Nursing. We also built robust, multifunctional dashboards that allow data to be searched across physicians, physician assistants, and nurses. The dashboards needed to:

\n
    \n
  • Host and display data resources with user needs in mind
    • \n
  • Show the number of licensed healthcare practitioners in a given area
    • \n
  • Display data in a clear, user-friendly, and accessible way
    • \n
  • Be easily adaptable and sustainable with the constant influx of new data
    • \n
  • Reflect diverse intersections within the data (gender, race, qualifications, etc.)
    • \n
  • Help legislators make data-based decisions to improve the healthcare field
    • \n

Expertise

    \n
  • Data Visualization & Dashboards
    • \n
  • Informed Research Methods
    • \n
  • Data Cataloguing
    • \n
  • Helpdesk Support
    • \n
  • Visual Design
    • \n
  • Data Maintenance
    • \n
  • Information Architecture
    • \n
  • Content Strategy
    • \n
  • API Design & Deployment
    • \n
  • Agile Methodologies
    • \n
  • Data Tidying
    • \n

Tools and technologies

    \n
  • DKAN/DKAN2
    • \n
  • React
    • \n
  • D3.js
    • \n
  • Google Analytics
    • \n
  • Vega
    • \n

Our approach

Because other state agencies were already using the open source Drupal framework to publish and manage government content, GBHCW chose the Drupal-based open data platform DKAN for their data dashboards. The agency also saved time and money by utilizing an existing contract with us, adding new digital products to pre-built infrastructure.

\n

As the core maintainers of DKAN, we provided research-based recommendations and custom data design and development services to make sure the dashboards solved the right problems for agency staff and stakeholders. The project was so successful that the client reached out to us with the intent to create more dashboards to display patient care and underserved areas data.

Build for real user needs

We brought a human-centered approach to the data dashboards, and used the React.js library to build intuitive visualizations. We listened carefully to the desired outcomes, researched user needs, then made suggestions for how people could best learn about the demographic makeup and overall distribution of physicians, physician assistants, and nurses throughout the state.

\"A
User research helped us identify the kinds of data people are seeking, and how best to display it.

Deliver early and often

For the redesign of the data dashboards, we used agile sprint cycles with daily stand-up meetings to develop and implement small chunks of working software quickly. We used test data provided by GBHCW to create proofs-of-concept, with graphs and charts that made sense of the various elements we knew the client wanted to showcase.

\"An
Our team of developers and product specialists used agile sprint cycles to produce high-quality deliverables at regular intervals

Align and adapt

Meeting regularly with project leaders at the agency ensured that the vision and work remained in alignment. Together we reviewed work that had been done, checked if adjustments were needed, and responded quickly to evolving requests or new data. Staying in close communication ensured there were no surprises and the client goals were met.

Key outcomes

Modern, accessible data

Instead of having to address time-consuming data requests, agency staff can quickly refer people to the live dashboards. Data updates and maintenance are quick and simple, saving time and money for GBHCW.

Serving vulnerable populations

People can view the workforce data by county, specialty, and other identifiers. These geographical differentiations help policymakers and stakeholders identify and remedy gaps in rural health coverage.

Reliable data analysis

The state of Georgia once relied on unpredictable volunteer efforts for analysis of nursing workforce data. Instead, the dashboards see regular analytics and data presentations formalized into existing processes.

Sustainable framework

The agency leveraged an existing open data contract with us, which meant we could utilize the web-based resources needed to make this effort sustainable and efficient for years to come.

Increased resilience

Easy access to data is critical during public health emergencies, such as the COVID-19 pandemic. From awareness campaigns to vaccination efforts, the agency is better prepared to mobilize its health workforce.

Data for public use

The dashboards allow anyone to easily observe workforce trends and create evidence-based initiatives in service of the public, including journalists, nonprofits, advocacy groups, or pharmaceutical vendors.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 585, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10979, "settleDelayMs": 10000, "auditMs": 1458, "totalMs": 13057, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

A smoother path to scientific research and discovery

The National Science Foundation

Using human-centered design and the latest Drupal technology, we helped NSF build a dynamic website to advance their mission.

\"\"

25

stakeholder design review cycles

350+

user research participants from over 60 organizations

2,000+

deployments and completed Jira tickets

“A few small changes in the approach saved hours and hours of Drupal development. There’s no silos. There’s no delay. When something comes through the UX process it has a developer stamp of approval.”

Kristian Ducharme | Team Technical Lead, CivicActions

The challenge

The National Science Foundation (NSF) is an independent federal agency created by Congress in 1950 to “promote the progress of science” and “advance the national health, prosperity, and welfare.\" With a 2021 budget of $8.5 billion, NSF accounts for over 25 percent of the total research funds awarded at U.S. colleges and universities.

\n

CivicActions was tasked with rebuilding the entire public-facing NSF website, including implementation of all new visuals and improvement of the information architecture. By collaborating closely with stakeholders across NSF and adopting a rapid-iteration MVP approach, we regularly released prioritized features while simultaneously building the back-end infrastructure to power the ongoing full-scale migration.

Client goal

To better serve employees and the scientific community — including researchers in mathematics, computer science, social sciences, and beyond — NSF needed to replace the existing NSF.gov with a modern, flexible, cloud-hosted online experience. Primary goals were to:

\n
    \n
  • Modernize and improve the user experience for nsf.gov
    • \n
  • Improve funding search for colleges, researchers, and scientists
    • \n
  • Empower NSF staff with a new Content Management System (CMS)
    • \n
  • Leverage user research and testing throughout the project
    • \n

Expertise

    \n
  • UX Research
    • \n
  • UX Design
    • \n
  • Visual Design
    • \n
  • Drupal Development
    • \n
  • AWS Cloud Hosting Architecture Design
    • \n
  • DevOps Architecture / Support
    • \n
  • Project Management
    • \n
  • Drupal Training
    • \n

Tools and technologies

    \n
  • Drupal 8 / 9
    • \n
  • Sandbox mimics production
    • \n
  • AirTable
    • \n
  • Sketch
    • \n
  • Invision
    • \n
  • Mural
    • \n
  • SAML Authentication
    • \n
  • Patternlab / U.S. Web Design System
    • \n
  • Docker
    • \n
  • Kubernetes AWS EKS / RDS / ElasticSearch / S3
    • \n
  • Drupal Layout Builder, Groups
    • \n

Our approach

To support timelines for a public launch, we took an “MVP approach” by launching a beta site with a small, prioritized set of functionalities. As new pages and features are built, the site continues to develop over time, in the open. This approach requires rapid prototyping and iteration, frequent testing, and continuous engagement with stakeholders.

Start by understanding the needs

After some initial design discovery, NSF engaged CivicActions in September of 2018 to begin a site-wide redesign and migration. The legacy NSF.gov site — built mostly in static HTML — was hard to manage and laborious to update. We knew a scalable, flexible CMS solution was needed, so we got right to work on development and design — starting the site infrastructure, building the initial set of components, and kicking off design research.

\"A
Identifying “top tasks” of various user groups helps us solve the right problems for people.

Deliver fast and improve continually

By the spring of 2019, we’d launched beta.nsf.gov and established an iterative, MVP-based approach that allowed our design and development team to release and test content with static data while continuing to build out the site infrastructure. Later that year, we released an updated Careers portal on https://beta.nsf.gov/careers, and began research on the Funding portal and the Funding Search feature.

\"A
The new Careers page makes it easier for the nation’s top scientific talent to find opportunities at NSF.

Improve organizational processes

Working closely with NSF stakeholders, we continued to steadily test and release features, launching the Science Matters blog and an updated top level menu in February 2020. By the fall, we integrated the Pims Rest API to streamline NSF’s online program management, and deployed the Drupal Layout Builder tool that allows content editors to drag and drop content as they build and publish pages.

\"Screenshot
Content editors at NSF get their jobs done faster and better using Layout Builder in Drupal.

Partnership for public good

In 2021, after extensive research, testing and iteration, the updated Funding Search Portal will be launched in June — creating a simpler, quicker way to fund the research that powers the U.S. scientific community. Additionally that year, CivicActions was awarded a $44 million contract extension to continue supporting this important work. As we look to the future with a growing team and ambitious goals, we are grateful for our ongoing partnership with NSF.

Key outcomes

Fast delivery of value

Our “MVP approach” helped NSF launch their new site sooner, with ongoing improvements being made in the open. Public feedback is welcome along the way.

Ongoing Drupal upgrades

As we continue to migrate the site, we will scan all modules for deprecated code, contribute patches to Drupal.org, refactor theming for Twig 2 compatibility, and perform core updates to Drupal 9.x.

Automated testing

To check the updated codebase for failures and disrupted user paths, we run automated tests including accessibility scanners, security, unit testing, behavioral testing, and code quality.

Confident deployments

Through 73 sprints, 2,000 deployments, and over 2,000 Jira tickets, the abundance of automation and testing gives us confidence in our code.

Research-based solution

Because NSF invested in broad user research and testing, they can be confident that their new site meets the real needs of the scientific community and the organization stakeholders.

Taxpayer savings

The intuitive new content management system allows NSF staff to publish and update helpful information quickly and easily. The time they’re saving can be reinvested into other mission-critical work.

Meet the team

\"\"
\"\"\"\"

Adrian Cooke

Content Designer

\"\"
\"\"\"\"

Dan Lobelle

Back End Engineer

\"\"
\"\"\"\"

Eric Napier

Associate Director of Drupal

\"\"
\"\"\"\"

Iris Ibekwe

Associate Director of Front End Development

\"\"
\"\"\"\"

Jack Haas

Front End Engineer

\"\"
\"\"\"\"

Jacqueline Quintanilla

Front End Engineer

\"\"
\"\"\"\"

Jenna Waszak

Director of Design

\"\"
\"\"\"\"

John O'Duinn

Consultant

\"\"
\"\"\"\"

Kelly Smith

Content Designer

\"\"
\"\"\"\"

Kristian Ducharme

Associate Director of Drupal

\"\"
\"\"\"\"

Nehal Desai

QA Engineer

\"\"
\"\"\"\"

Stephanie Schultz

Product Manager

\"\"
\"\"\"\"

Will Estrada

Back End Engineer

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 829, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 11002, "settleDelayMs": 10000, "auditMs": 1573, "totalMs": 13195, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

This work is worth talking about.

When government invests in smart technology and thoughtful design of services, millions of people stand to benefit for years to come. We are honored to be part of this work.

News Release: 2021-09-08

CivicActions announces 13 DITAP graduates across seven federal agencies

Congratulations to the procurement staff across seven federal agencies who recently completed the Digital IT Acquisition Professional (DITAP) program!\nWe are delighted to be a part of building <q>a national resource to help modernize and protect the United States government.</q>

Full Story: CivicActions announces 13 DITAP graduates across seven federal agencies

News Release: 2021-07-19

CivicActions announces 24 DITAP graduates from the Department of Veterans Affairs

Congratulations to the procurement staff from VA who recently completed the Digital IT Acquisition Professional (DITAP) program! We are proud to be the nation’s only small business fully certified to deliver this groundbreaking training to transform how government buys modern digital services.

Full Story: CivicActions announces 24 DITAP graduates from the Department of Veterans Affairs

News Release: 2021-07-08

GSA Engages CivicActions to Modernize VPAT to Improve Digital Accessibility

By working with the General Services Administration (GSA) to create a modern, machine-readable format for the traditional Voluntary Digital Accessibility Template (VPAT), we are excited to be paving the way for making digital accessibility a meaningful part of IT procurement in government.

Full Story: GSA Engages CivicActions to Modernize VPAT to Improve Digital Accessibility

News Release: 2021-05-11

Department of Education awards CivicActions 5-year contract to advance adult literacy

We are proud to continue our work with the Department of Education to modernize the online experience of thousands of educators and learners. Under the newly awarded 5-year contract, we will apply agile and human-centered processes to improve technology systems powering the adult education community.

Full Story: Department of Education awards CivicActions 5-year contract to advance adult literacy

News Release: 2021-05-03

NSF awards CivicActions $44M contract for CMS support and improvement of federal science research website

We are delighted to be continuing our partnership with the National Science Foundation through a newly awarded 5-year contract. Our research-based approach to the improvement of NSF’s website helps science researchers obtain funding for world-changing work.

Full Story: NSF awards CivicActions $44M contract for CMS support and improvement of federal science research website

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EXPLORE SERVICESCONTRACTING INFO
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CivicActions Wins $18M Contract to Redesign, Migrate CMS Websites

Date: Monday, March 2, 2020\nLafayette, Calif. - The Centers for Medicare and Medicaid Services on Feb. 28 awarded CivicActions a $18.25 million contract for Web Experience and Content Management Services (WECMS), according to USASpending.gov.

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The contract calls for a redesign of CMS.gov and Medicare.gov, as well as migrating the agency’s open data portals to new sites using DKAN, a free and open source open data platform.

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The digital services agency, which started in 2004, specializes in user centered design, Drupal development, security and compliance, open data, and DevOps. CivicActions is also the core maintainer of DKAN.

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The contract starts on March 2, 2020 and has two, one-year options to extend the project to June 1, 2023, up to a total of $18.25M.

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Earlier this year, the firm was named to the GovTech Top 100 list for the fourth year in a row.

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CivicActions is also a founding member of the Digital Services Coalition, a group of 16 companies dedicated to bringing the innovation and agility that has become the backbone of commercial digital services to the government.

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For this contract, CivicActions is partnering with Fearless, another Digital Services Coalition member firm, in a Contractor Teaming Arrangement.\nAward information on USASpending.gov

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EXPLORE SERVICESCONTRACTING INFO
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CivicActions Certified to Deliver DITAP Training to Federal Acquisition Professionals

Date: Friday, August 14, 2020

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Lafayette, Calif. - CivicActions has been officially certified as a FAC-C-DS Core Plus Training Provider to deliver modern digital service procurement education and training to federal contracting officers, according to the TechFAR Hub.

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The training is part of the Digital IT Acquisition Professional (DITAP) initiative, an effort by the U.S. Digital Service (USDS) and the Office of Federal Procurement Policy to equip contracting officers with the knowledge and skills to make smart IT purchasing decisions and lead innovation in government digital services acquisitions within the constraints of current federal procurement practices.

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Starting in 2022, all federal acquisition professionals managing contracts of $7 million or greater will be required to have FAC-C-DS certification, reflecting their understanding of modern digital service procurement. The training will be available through approved vendors or the Federal Acquisition Institute. CivicActions is the second company to become a certified vendor of the training, following the joint development of the curriculum by USDS and global consulting firm ICF.

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CivicActions specializes in services that are central to the DITAP curriculum such as human centered design, free and open source software development, security and compliance, Agile and Lean Startup methodologies, and DevOps. By helping acquisition professionals align their contracting processes with these practices through which modern software is built, the DITAP program aims to increase the number and percentage of successful digital service acquisitions across the federal government.

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Over the past 18 months, CivicActions has trained three cohorts of acquisition professionals, encompassing more than 70 learners from 20 different federal agencies. 100% of participants reported “clear takeaways from the course” and 92% would recommend the training to a colleague. DITAP alumni will continue to be supported by others in the acquisition community as leaders for change within their organizations.

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EXPLORE SERVICESCONTRACTING INFO
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CivicActions Expands Accessibility Capabilities With OpenConcept

Date: Monday, November 9, 2020\nLafayette, Calif. – CivicActions, a professional services firm modernizing government technologies and services, today announced it has acquired OpenConcept, a development firm specializing in web accessibility through open source tools and community.

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“CivicActions creates digital services that work for everyone, and that means people of all abilities,” said Owen Barton, Director of Engineering at CivicActions. “By having OpenConcept join us, we’re strengthening our capacity to help government agencies innovate in ways that are inclusive from the onset.”

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Both CivicActions and OpenConcept are longtime providers of and contributors to Drupal, an open source content management platform that helps organizations meet accessibility standards as they evolve. Specifically, Drupal supports compliance with the newly-updated Section 508, a law requiring federal agencies to make their information and communication technology (ICT) accessible to people of varying abilities.

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“People tend to think of web accessibility as a checklist — but the web is now evolving so quickly that today’s checklist could be outdated next year,” said OpenConcept founder Mike Gifford, who will now serve as a Senior Strategist at CivicActions, advising on and identifying opportunities for improving accessibility compliance in government.

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“Web accessibility must be part of the foundational design, and CivicActions is emerging as a leader in this space,” Gifford said. “My team and I are thrilled to further amplify that work and help government agencies raise the bar in building simple, inclusive services for citizens.”

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Visit the company blog to read more about how CivicActions is <a class='external-link' href='https://medium.com/civicactions/4-ways-to-improve-government-accessibility-through-open-source-8e20fabc7281'>improving government accessibility through open source.</a> To speak with someone about CivicActions’ services, please send an email to contact@civicactions.com.

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Contact

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Marlena Medford, Marketing & Content Strategist

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214.697.3123, marlena.medford@civicactions.com

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NSF awards CivicActions $44M contract for CMS support and improvement of federal science research website

Date: May 3, 2021\nCivicActions is pleased to announce that the National Science Foundation (NSF) has awarded us a 5-year contract at $44M to continue working with the agency using human-centered and agile approaches to improve how their website serves the scientific community.

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This will include further improvement of NSF’s web content management system (CMS) through human-centered development, modernization, and enhancement (DME); and ongoing operations and maintenance (O&M). We are delighted to help support the agency’s mission of advancing scientific research and discovery applied to practical problems.

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Our work is slated to begin in spring 2021. This work was awarded through our General Services Administration (GSA) Multiple Award Schedule (MAS) contract.

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Our previous work with NSF has taken a research-based approach to the redesign and modernization of the agency’s website, including the design and development of an improved search feature that easily connects science researchers with opportunities to obtain funding for their work.

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To learn more about how we’re advancing public service, read our latest case studies.

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EXPLORE SERVICESCONTRACTING INFO
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Department of Education awards CivicActions 5-year contract to advance adult literacy

Date: May 11, 2021

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CivicActions is pleased to announce that the Department of Education has awarded us an $8.1M contract to continue supporting its Literacy and Information Communication System (LINCS), which helps adult learners prepare for 21st century jobs.

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This 5-year contract was awarded through our General Services Administration (GSA) Multiple Award Schedule (MAS) contract. Work is slated to begin in spring 2021. Under this contract we will maintain, develop, enhance, and update the LINCS websites, web-based tools, databases, database search engines, streaming media, and content management and learning management systems.

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These systems support the work of a varied ecosystem of educational instructors, administrative leaders, researchers, curriculum developers, and learners. Modern technology is key to their success, and we are proud to apply agile and human-centered methodologies to the improvement of the platforms they rely on for learning and cross-agency collaboration.

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Our previous work with the Department of Education has resulted in a fruitful partnership through which we provided consolidation and improvement of LINCS websites, DevOps processes for continuous testing and releasing, and friendly helpdesk support integrated with agile workflows for a truly user-centered process.

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To learn more about how we’re advancing public service, read our latest case studies.

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EXPLORE SERVICESCONTRACTING INFO
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GSA Engages CivicActions to Modernize VPAT to Improve Digital Accessibility

Date: Thursday, July 8, 2021

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CivicActions is excited to announce a new contract with General Services Administration (GSA) to reimagine the Voluntary Product Accessibility Template® (VPAT®) into a modernized format to support better accessibility for digital products.

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The VPAT currently exists as a lengthy Word document that lists accessibility requirements for technology products, such as software and hardware. It’s often used by vendors during the proposal process to demonstrate the accessibility of their digital products — but the outdated format of the VPAT hinders its effectiveness.

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CivicActions will help the GSA convert its VPAT to a machine-readable format, called the Open Product Accessibility Template (OPAT). This will be an open standard used by vendors to produce compliance reports just as they do currently with VPAT — but with the improved template, the reports will be in structured digital files that are easier to validate and update.

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This work will result in:

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    \n
  • Better understanding of the accessibility of digital products
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  • Stronger consideration for accessibility in procurement processes
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  • Easier management of accessibility reporting by agency staff in accordance with best practices
    • \n
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GSA is setting a new standard for making digital accessibility a meaningful part of IT procurement. We are proud to be part of this work, which will lead to building government digital services that better serve people of all abilities.

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To learn more about how we’re advancing accessibility in government, visit our Accessibility Community of Practice.

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More on this topic

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Better transit service with real-time data

New York Metropolitan Transportation Authority

Wrangling a vast network of real-time transit data, we used Drupal 8 and the Internet of Things to modernize digital subway signage in New York City.

5.7 M

Riders using real time info every day

1800

New clocks added in 400 subway stations

3,000+

Unique digital signs connected with AWS Internet of Things

“CivicActions engineers were able to carry through complex technical requirements so that an entire city's worth of data could be captured, parsed, and displayed in a matter of a few seconds.”

Mike Madison, Senior Technical Architect, Acquia

The challenge

The Metropolitan Transit Authority (MTA) manages the world’s largest public transit system, helping over 11 million passengers get around New York City every day. The data universe is complex and constantly changing, representing a massive network of trains, tracks, and stations — which need to display reliably and in real time to keep riders informed.\nAcquia and CivicActions worked with MTA to extend the agency’s existing Drupal content management system (CMS) to a network of devices using Amazon’s Internet of Things (IoT). We helped MTA set the modern standard for using digital signage to communicate train arrival times, weather info, and service updates — making it easier for riders to plan their routes and get there on time.

Client goal

Riders rely on station signs and the MTA’s website for travel information to help them know when their train will arrive. To better inform riders in real time, MTA needed a way to display information from their website on digital signs in subway stations and platforms.

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  • Improve travel experience for subway riders by providing up-to-date info
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  • Empower MTA administrators to easily manage data on a familiar platform
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  • Provide real time data to help modernize public transportation
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  • Implement a flexible system to accommodate future growth
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Expertise

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  • Technical Leadership Consulting
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  • Technical Architecture Development
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  • User Research
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  • Design Thinking and Application
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  • Interface Design
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  • Backend Development Expertise
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  • Design Implementation
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  • Content Modeling
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  • Responsive Design
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Tools and technologies

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  • Decoupled Drupal 8
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  • React.js
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  • Amazon Internet of Things (IoT)
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  • PHPUnit / Jest (unit testing)
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  • Acquia Build and Launch Tool (BLT)
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  • MQTT Messaging Protocol
    • \n

Our approach

To better serve their customers and set their employees up for success, the MTA needed a single administrative site that could manage a lot of data from a variety of external feeds. Drupal 8 was a natural choice for the CMS because it can seamlessly integrate data from all these sources.

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Then we connected over 3,000 MTA digital screens as unique devices on a private and secure “Internet of Things” within Amazon Web Services — allowing Drupal to push location-specific data to each individual screen. Read a technical deep-dive on this work from our partner.

Decoupled approach for flexibility

The MTA needed to display data reliably regardless of the device or front-end design. We created a custom decoupled (headless) Drupal theme built in React.js to adapt to different screen sizes and mobile platforms. The decoupled backend continually evaluates and pushes data from a variety of web service APIs, while compensating for incomplete or outdated information, so users only see data that’s relevant to them.

\"A
Real time data, viewable from any device, lets subway riders know when their train will arrive. (Photo by Ketut Subiyanto from Pexels)

Content modeling for data management

To help MTA staff manage the flow of data, we created a digital representation — a content model — of the routes, stations, platforms, tracks, and signs throughout the system. This helped us break large data sets into smaller, actionable components so the right information can be served up in the right context.

\"A
Content model features allow the MTA to control data streams across the subway system.

Open source for cost savings

By using open source technology instead of expensive proprietary software, we helped the MTA lower costs and avoid vendor lock-in. Open source software like Drupal also offers a more flexible web-publishing approach than complex legacy solutions. Additionally, an open source approach can help agencies ensure better web accessibility for the long term.

\"Graphic
The new system allows MTA to send real time data to hundreds of digital signs simultaneously.

Key outcomes

Timely digital data

With over 3,000 unique digital signs connected to AWS Internet of Things, MTA helps customers see data that is timely and specific to their location and needs.

Easy administration

We developed a Drupal 8 content model to support the MTA’s administrative dashboard so even non-technical users can make changes themselves.

React-ing in real time

Using React allowed us to interpret incoming data, implement appropriate templates, and display relevant information throughout the system — no matter the screen or interface.

Simple workflows

The resilient “headless” approach allows MTA staff to use standard publishing workflows to manage data independently of the screens that are visible to end users.

Built-in resilience

A few seconds can make a big difference when navigating the world’s largest subway network. We made sure the system could compensate for internet lapses to keep data flowing in real time.

Room to grow

We simplified the front-end architecture to push data from a central location to a huge number of devices, so MTA can scale the system to accommodate signs for the entire network as it changes and grows.

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 562, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10987, "settleDelayMs": 10000, "auditMs": 1409, "totalMs": 13012, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 1 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

CivicActions Named to 2022 GovTech 100 Top Government Technology Companies List

News Release: January 5, 2022

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For the sixth year in a row, we’re honored to be listed by Government Technology among leading companies helping state and local government agencies improve how they serve the public.

\n

Full story: 2022 GovTech 100 List

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See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
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CivicActions announces 24 DITAP graduates from the Department of Veterans Affairs

Date: Monday, July 19, 2021

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CivicActions is pleased to announce the graduation of its newest Digital IT Acquisition Professional (DITAP) cohort, which included 24 procurement officers from the Department of Veteran Affairs.

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DITAP was created to modernize how the federal government buys digital services. Specifically, it teaches students how to build flexible contracts that keep pace with changing technologies.

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The six-month program starts by covering 21st century digital services — including agile software development, human-centered design, cloud computing and data management. Students then learn how to contract these services, and ensure their projects are successful.

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DITAP also enables contracting officers to be business advisors and change agents within their own agencies. This serves DITAP’s bigger goal of building a culture of innovative acquisition across the federal government.

\n

Upon DITAP graduation, students earn their Federal Acquisition Certification in Contracting Core-Plus Specialization in Digital Services (FAC-C-DS). By 2022, the FAC-C-DS will be required for all federal contracting officers who manage contracts of $7M or more.

\n

With this cohort, CivicActions is pleased to congratulate the following DITAP graduates:

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    \n
  • Anthony Browner, Contract Specialist
    • \n
  • Camille Dye, Contract Specialist
    • \n
  • Chiffon Bradshaw, Procurement Analyst
    • \n
  • Debra Bryce-Davis, Contract Specialist
    • \n
  • Garret Holland, Contract Specialist
    • \n
  • Ioannis Vardouniotis, Contract Specialist
    • \n
  • James Cummiskey, Contract Specialist
    • \n
  • James Morgan, Contract Specialist
    • \n
  • John McDonnell, Contract Specialist
    • \n
  • Joshua Hammill, Contract Officer
    • \n
  • Kalil O'Neal, Contract Specialist
    • \n
  • Kevin Andujar, Contract Specialist
    • \n
  • Mary Accomando, Supervisory Contracting Officer
    • \n
  • Mary Beth Hall, Contract Specialist
    • \n
  • Michelle Policari, Contract Specialist
    • \n
  • Mina Awad, Contract Specialist
    • \n
  • Rene Brown, Procurement Analyst
    • \n
  • Robert Robinson, Contract Specialist
    • \n
  • Sarah Bach, Contract Specialist
    • \n
  • Sharon Haywood, Contract Specialist
    • \n
  • Shreeia Curry, Contract Specialist
    • \n
  • Susan Meng, Management Analyst
    • \n
  • Tasha Cheramie, Contract Specialist
    • \n
  • Yash Dega, Contract Specialist
    • \n
\n

CivicActions is proud to be the nation’s only small business that is fully-authorized to provide DITAP training. For more information about our DITAP program, visit civicactions.com/services/ditap. If you’d like to request training, please submit your request here.

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EXPLORE SERVICESCONTRACTING INFO
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CivicActions Appoints Mike Gifford as Open Standards & Practices Lead, Expanding Commitment to an Open Ecosystem of Vendors and Agencies

Date: Tuesday, July 9, 2024

\n

CivicActions, a leading provider of digital services to the Federal government, is proud to announce the appointment of Mike Gifford to the newly created position of Open Standards & Practices Lead. This strategic move underscores CivicActions' longstanding commitment to free and open source software, open data, and open practices in government digital services.

\n

Since its founding twenty years ago in 2004, CivicActions has been at the forefront of advocating for and implementing open systems in the public sector. The creation of this new role formalizes the company's commitment to openness, transparency, and collaborative innovation in government technology.

\n

Mike Gifford, formerly a Senior Strategist at CivicActions, brings extensive experience in open source technologies, accessibility, sustainability, and digital government practices to this role. As an internationally-recognized subject-matter expert, Gifford has been instrumental in shaping conversations around digital accessibility and open source solutions in the public sector.

\n

In his new role, Mike Gifford will build upon his leadership in creating OpenACR (Open Accessibility Conformance Report) for the US Federal General Services Agency (GSA). OpenACR aims to standardize and streamline the reporting of digital accessibility compliance. This effort was proposed as a concept to GSA by CivicActions.

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Gifford's vision extends beyond individual projects, focusing on collaborating on improving best practices with other firms, as well as fostering inter-agency open practices across Federal agencies. He will work to help create a more collaborative ecosystem where information and innovative approaches are freely shared and implemented. This approach not only aligns with CivicActions' commitment to openness, but also promises to accelerate the adoption of best practices in government technology, ultimately leading to more transparent, accessible, and effective public services.

\n

Mike Gifford currently serves as the Board President of the Digital Services Coalition (DSC), where he has been instrumental in sharing best practices and building a global community around delivering modern digital services.

\n

Recent accolades further highlight Gifford's impact on the industry. He was recently named an Acquisition Lifecycle Leadership Award Honoree by GovTech Connects. Previously, he was recognized as a 2023 Disruptive Tech Change Agent by FORUM (formerly FedHealthIT), underscoring his thought leadership in digital government. Additionally, the International Association of Accessibility Professionals (IAAP) honored him with the 2023 IAAP A11y Impact Award for his significant contributions to the field of accessibility.

\n

\"After dedicating nearly 25 years to advancing free and open source software, I'm thrilled to step into a role that truly embodies the principles I've championed throughout my career,\" said Gifford. \"Open standards, open source, open data, and open practices are not just buzzwords—they're the foundation for fostering collaboration, driving innovation, enhancing accessibility, and promoting sustainability in the digital realm. In this new position, I'm excited to lead our team in not only implementing these practices, but also in sharing and evolving best practices across the government sector. This role represents a unique opportunity to amplify the impact of open technologies and methodologies in creating more efficient, transparent, and inclusive digital services for all.\"

\n

This appointment reflects CivicActions' ongoing mission to promote open knowledge as a cornerstone of effective, efficient, and transparent open government services. By investing in leadership focused on open standards and practices, CivicActions reaffirms its position as a pioneer in bringing the benefits of open source to the public sector.

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See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
\n \n ", "outcomeCount": 362, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10942, "settleDelayMs": 10000, "auditMs": 1213, "totalMs": 12769, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Better Accessibility Through Alternative Text Validation

U.S. Department of Veterans Affairs

We updated VA.gov based on user research to create better alternative (alt) text in order to provide a more accessible experience for Veterans.

\"An

1053

Drupal Editors

573

Images uploaded per month (6 month average)

6

Mistakes prevented daily

\"This is a phenomenal catch…I think something like this is a game changer.”

VA Drupal Editor

The challenge

Alternative text is a complex topic, as it is difficult to account for every possible scenario or to provide sufficient context for each image. However, in order for web pages to be the most accessible, any contextual images that have been added must include good quality, descriptive alt text. Our team was tasked with updating the image upload editorial interface within Drupal to help editors add better, more useful alt text for the images they were uploading.

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We completed a full, cross-disciplinary project with our partners Friends From The City and Agile Six. The project included discovery to determine exactly which areas would be best to focus on, building a functional prototype for user research, and ultimately implementing improvements determined from that research to create a better, more informed user interface for Drupal editors.

Client goal

Our goal was to create a better alt text experience for Veterans visiting VA.gov. To achieve this we had to improve the user interface within Drupal to:

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    \n
  • Streamline and simplify the image upload form
    • \n
  • Clearly identify the alternative text field
    • \n
  • Add client-side validation for common errors seen within existing alt text
    • \n
  • Provide clear and concise error messages for editors to correct mistakes
    • \n
  • Educate editors on how to create descriptive and accurate alt text and why it is important
    • \n

Expertise

    \n
  • Agile Methodologies
    • \n
  • User Research
    • \n
  • Prototype Development & Testing
    • \n
  • Workflow & Interaction Design
    • \n
  • Visual Design
    • \n
  • Accessibility
    • \n
  • Drupal Engineering
    • \n

Tools and technologies

    \n
  • Figma
    • \n
  • Mural
    • \n
  • Drupal
    • \n
  • Google Sheets
    • \n

Building on Drupal, an open-source content management system (CMS), we wanted to improve the image upload editorial interface by implementing guardrails to prevent poor quality alt text through the enforcement of accessibility best practices while also reducing frustrations for CMS editors who are writing the alt text - ultimately resulting in better quality alternative text for people who rely on it to access visual content on VA.gov.

\n

Our team worked cross functionally with our partners to explore solutions that were not only technically feasible, but also solved a variety of user needs by following human centered design practices. Research was a key component to improving the alt text on VA.gov, from gathering and analyzing statistics on current alt text to conducting user research sessions. The final design that was implemented was a direct result of iteration based on user feedback and thought partnership with our team and the product owners at the VA.

Determine which metrics to target

The current alt text for images within Drupal was evaluated based on multiple criteria - did the alt text contain a filename; was the alt text concise; was the alt text redundant; was the alt text accurate. The last criterion is very contextual, however the first three are more subjective and we decided to target those metrics to start focusing our improvements.

\"chart
For just over a year (September 2022 - November 2023), the percentage of images violating each of the targeted criteria for alt text has remained mostly consistent.

Identify Improvements

We created an interactive prototype to test with users. We analyzed the feedback from those research sessions to determine the best way to incorporate validation into the alt text field with the least amount of user disruption. We also determined additional user interface updates that would make the entire image upload experience a simpler and easier task for the editor.

\"An

Educate Drupal Editors

We created training articles within the Drupal Knowledge Base to help editors contextualize alt text and more fully understand what it is and why it is important. By helping editors understand the experience a Veteran might have if an image they upload has poor alt text, they will better understand the content they need to provide to improve this experience.

\"Screenshot
Providing education and training articles for our editors allows them to complete their work more efficiently.

Key outcomes

Research-based design

We conducted research with VA.gov Drupal CMS editors to gather real data about how they upload images and interact with the alt text field. This data informed our final design decisions.

Improved editor interface

Our research found other improvements that could be made to the image upload user interface. These were small updates but resulted in a large impact to editors and greatly reduced confusion and frustration.

Immediate feedback

We added client-side validation to the alt text field, providing feedback to editors immediately when an error occurs.

Targeted training materials

Education is a large part of making accessible content. We provided resources for editors to help them understand the importance of alt text, with examples that can help them create better content for people who may have a visual disability.

Scalability

The introduction of client-side validation allows for the expansion of this feature to other input fields of the Drupal CMS with similar content quality issues.

Accessible information

VA.gov site visitors all deserve to access the information within the website. Providing better alt text allows the visual information in images to be available to those who may rely on a screen reader.

Meet the team

\"\"
\"\"\"\"

Blake Organ

Product Designer

\"\"
\"\"\"\"

Laura Flannery

In Memoriam

Related case studies

Helping Veterans access care and benefits online

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 609, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10998, "settleDelayMs": 10000, "auditMs": 1397, "totalMs": 13016, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 1 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as \"mobile

Helping Veterans access care and benefits online

U.S. Department of Veterans Affairs

We joined the modernization effort at VA to implement a modern Drupal content management system and empower a Veteran-first approach to online healthcare.

\"TheVeterans can now manage their health care and benefits more easily online.

2,019

health services audited and consolidated

38

research sessions with VA content authors

1 - 2

clicks on any device for Veterans to find what they need

“VA is finally pivoting from focusing on its organizational structure to helping me as a Veteran.”

Veteran using the new VA.gov

The challenge

The U.S. Department of Veterans Affairs (VA) is working to improve the confusing experience many Veterans have when navigating multiple VA sites built on a mix of legacy technologies.

\n

Having launched a reinvigorated VA.gov in 2018 as an important step to a unified Veteran-first digital platform, the agency still needed to build out a common content management system (CMS), establish consistent descriptions for services, and organize the information in an accessible way for Veterans in need of health care.

Client goal

The large-scale pilot effort focused on using one of the regional VA Medical Centers as a model for all future VA.gov content. This would empower the VA to:

\n
    \n
  • Provide better healthcare management and scheduling online
    • \n
  • Explain benefits clearly and provide intuitive paths to apply for them
    • \n
  • Help minority and women Veterans find services specific to their needs
    • \n
  • Provide online connection with care coordinators
    • \n
  • Establish a model for content publishing and governance VA-wide
    • \n
\n

We integrated the new CMS with the existing site architecture and helped create standards for content and design that make it easier for VA staff to do their jobs—while directly improving quality of life for millions of Veterans seeking health care and benefits.

Expertise

    \n
  • Usability testing
    • \n
  • Data & Content Migration
    • \n
  • Decoupled Methodology
    • \n
  • User Research
    • \n
  • Heuristic Evaluation
    • \n
  • Persona & Scenario Design
    • \n
  • Information Architecture
    • \n
  • Content Strategy
    • \n
  • Workflow & Interaction Design
    • \n
  • Prototype Development & Testing
    • \n
  • API Design & Deployment
    • \n

Tools and technologies

    \n
  • Decoupled Drupal 8
    • \n
  • GraphQL
    • \n
  • React
    • \n
  • Metalsmith
    • \n
  • U.S. Web Design System
    • \n
  • Jenkins
    • \n
  • Lando
    • \n
  • AWS
    • \n

Our approach

Working alongside our partners Agile Six and Nava in collaboration with the U.S. Digital Service at VA and other organizations, our team was one of many moving parts in a complex project. We provided technical leadership and modeled transparent communication practices that helped the various teams work effectively together.

\n

The technical strategy shifted to a “decoupled” approach partway through the project, requiring us to integrate the new CMS backend with the VA’s existing frontend system so that Veterans and caregivers could access content across multiple platforms. Agile practices helped us navigate this and other evolving priorities in a large ecosystem undergoing significant changes.

Smooth the technical transition

We managed the move to the new CMS without “pausing” the old site so the VA could re-use their existing front-end technology instead of starting from scratch. This meant we had to juggle content being served from two sources (GitHub and Drupal) during the transition, while training VA staff to use the new CMS effectively. We also set up a CI/CD pipeline for automated testing to ensure healthy functioning systems.

Find out what people need

To make sure health services and benefits are easy to find and understand, we tested navigation and content with real people, including unique groups like women, minority, and LGBTQ Veterans. We also interviewed VA staff responsible for maintaining the website, to understand their pain points and develop authoring and approval processes that make their jobs easier.

\"Person
The responsive, user-friendly interface makes it easy for Veterans to manage their health services from anywhere.

Empower a Veteran-first approach

The VA has been working to pave the way for a Veteran-focused digital experience, and this project was a landmark moment in propagating that approach throughout the organization. Human centered design and plain language are no longer the sole purview of digital experts — we developed systems that allow VA staff across the country to participate in the modernization of service delivery.

Key outcomes

Improved customer experience

Veterans and caregivers can navigate the new VA medical center websites with ease. With 1 - 2 clicks, they can apply for benefits, schedule appointments, refill prescriptions, or learn more about VA services.

Secure data

The VA handles a lot of personally identifiable information, so we used an “API-first” approach that encapsulates data access behind an API that requires authentication.

Plain language

Service descriptions across VA websites were previously inconsistent and confusing. We helped analyze and restructure legacy content into user-friendly language, which was then applied across VA medical centers nationwide.

Informed product strategy

We worked with product designers responsible for the long-term digital modernization at VA, so they can better understand how to involve Drupal (their chosen CMS) in their product strategy.

Empowered content editors

Staff responsible for updating VA online content can do their jobs better with the new CMS. Smart governance processes powered by Drupal help content authors maintain consistency across VA-wide benefits information.

Increased usage of benefits

This work, as part of the large-scale modernization of VA.gov, has resulted in more Veterans interacting with VA services online. This means Veterans have more control and easier access to critical benefits and healthcare.

Meet the team

\"\"
\"\"\"\"

Beth Jacobsen

Back End Engineer

\"\"
\"\"\"\"

Kevin Walsh

In Memoriam

\"\"
\"\"\"\"

Steve Wirt

Back End Engineer

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 636, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 11022, "settleDelayMs": 10000, "auditMs": 1412, "totalMs": 13054, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 1 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

CivicActions announces 13 DITAP graduates across seven federal agencies

Date: Wednesday, September 8, 2021

\n

CivicActions is pleased to announce the graduation of its newest Digital IT Acquisition Professional (DITAP) cohort, which included 13 procurement officers from seven federal agencies.

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DITAP was created to modernize how the federal government buys digital services. Specifically, it teaches students how to build flexible contracts that keep pace with changing technologies.

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“The coursework has been dynamic and relevant. It will empower us as acquisition professionals to be agile ambassadors and digital diplomats,” said DITAP graduate Rodney-Daryl Jones, who serves as the Director of Information Technology Acquisition for the Environmental Protection Agency (EPA).

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He shared his commentary during the DITAP graduation ceremony on Aug. 30, adding that he hoped his fellow graduates would see themselves as change agents for better government.

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“We’re now a national resource to help modernize and protect the United States government so that our nation can thrive,” he said.

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The six-month DITAP program starts by covering 21st century digital services — including agile software development, human-centered design, cloud computing and data management. Students then learn how to contract these services, and ensure their projects are successful.

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DITAP also enables contracting officers to be business advisors and change agents within their own agencies. This serves DITAP’s bigger goal of building a culture of innovative acquisition across the federal government.

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Upon DITAP graduation, students earn their Federal Acquisition Certification in Contracting Core-Plus Specialization in Digital Services (FAC-C-DS). By 2022, the FAC-C-DS will be required for all federal contracting officers who manage contracts of $7M or more.

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With this cohort, CivicActions is pleased to congratulate the following DITAP graduates, which are listed by their agency:

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Department of Transportation (DOT)

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    \n
  • Kyle Griggs, Contract Specialist
    • \n
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Environmental Protection Agency (EPA)

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    \n
  • Christopher Davis, Contracting Officer
    • \n
  • Darren Gann, Contracting Officer
    • \n
  • Rodney-Daryl Jones, Director, Information Technology Acquisition
    • \n
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Federal Energy Regulatory Commission (FERC)

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    \n
  • Yolanda Cooper, Contracting Officer
    • \n
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Health and Human Services (HHS)

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    \n
  • Jennifer Browning, Branch Chief
    • \n
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National Nuclear Security Administration (NNSA)

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    \n
  • Katie Cooney, Division Director, IT Hardware and Maintenance
    • \n
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National Nuclear Security Administration (NNSA)

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    \n
  • Yolanda Robinson-Freeman, Manager, Specialty Acquisition Branch
    • \n
  • Ernesto Jayme, Contract Specialist
    • \n
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United States Department of Agriculture (USDA)

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    \n
  • Matthew Carnes, Contracting Officer
    • \n
  • Robert Cortez, Contracting Officer
    • \n
  • Scott Beckstrand, Chief, Strategic Acquisitions Division
    • \n
  • Stuart Christianson, Contract Specialist
    • \n
\n

CivicActions is proud to be the nation’s only small business that is fully-authorized to provide DITAP training. For more information about our DITAP program, visit civicactions.com/services/ditap. If you’d like to request training, please submit your request here.

Inspired by newsworthy work?

See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
\n \n ", "outcomeCount": 437, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10961, "settleDelayMs": 10000, "auditMs": 1302, "totalMs": 12880, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

This work is worth talking about.

When government invests in smart technology and thoughtful design of services, millions of people stand to benefit for years to come. We are honored to be part of this work.

News Release: 2020-11-02

CivicActions Expands Accessibility Capabilities With OpenConcept

With the acquisition of OpenConcept, an industry leader in web accessibility through open source, we are increasing our commitment and ability to create government digital services that are accessible to people of all abilities.

Full Story: CivicActions Expands Accessibility Capabilities With OpenConcept

News Release: 2020-08-12

CivicActions Certified to Deliver DITAP Training to Federal Acquisition Professionals

As an approved certified vendor of the Digital IT Acquisition Professional (DITAP) training, we are thrilled to be helping federal contracting officers learn how to effectively buy modern IT services that best serve government and the public in today’s digital world.

Full Story: CivicActions Certified to Deliver DITAP Training to Federal Acquisition Professionals

News Release: 2020-03-02

CivicActions Wins $18M Contract to Redesign, Migrate CMS Websites

We are excited to be working with the Centers for Medicare & Medicaid Services to provide user centered design, agile development, and open data to improve the online health care experience for millions of people.

Full Story: CivicActions Wins $18M Contract to Redesign, Migrate CMS Websites

Inspired by newsworthy work?

See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
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Accessibility Accelerator

OpenACR (Accessibility Conformance Reporting)

Modernizing the ACR (Accessibility Conformance Reporting) Process

The challenge

To ensure products used by the government are accessible, vendors must submit accessibility conformance reports (ACR) to demonstrate their products meet Section 508 requirements. The most commonly used ACR follows the Voluntary Product Accessibility Template (VPAT), a templated Word Document or PDF that software vendors fill in manually, and often is not an accurate representation of product accessibility.

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The ACR process is inconsistently structured, not searchable, static, and with no version control. For this reason, providing more accessible services can be complex and disempowering for vendors and procurement officers. The General Services Administration (GSA), which manages and supports the basic functioning of federal agencies, was interested in finding ways to modernize the ACR process. After requesting a Market Research Request for Information (RFI), we responded with the concept for OpenACR, a tool that simplifies the process of finding, sharing, and maintaining accurate and actionable data about product accessibility. After GSA reviewed potential solutions, CivicActions was awarded the contract for our innovative approach.

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\"procurement.jpg\"

Expertise

    \n
  • Accessibility, Section 508/WCAG
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  • VPAT/ACR reporting
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  • Information Architecture
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  • Prototype Development & Testing
    • \n
  • Usability testing
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  • User and Stakeholder Research
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  • Automated Testing
    • \n

Tools and technologies

    \n
  • Node
    • \n
  • YAML and JSON
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  • JavaScript/TypeScript
    • \n
  • Svelte
    • \n
  • HTML and CSS
    • \n
  • Handlebars
    • \n
  • U.S. Web Design System (USWDS)
    • \n
  • GitHub Actions and Pages
    • \n

Our Approach

Our team, led by Senior Strategist and accessibility expert Mike Gifford, realized that the process of managing ACRs hadn’t kept up with the nature of modern software development. Leveraging the YAML machine-readable language, the team created a highly structured report format that can be easily exported to an accessible and readable HTML document.

OpenACR, Open Source

Our team was excited to do the development process in the open. OpenACR is open source, so other organizations and members of the open source community are free to generate input and build on OpenACR’s source code. Subject Matter Experts (SMEs) worldwide have contributed to the development of this new tool, and all are welcome to visit the open issue queue to add feedback.

\"\"

Foundational Accessibility

OpenACR sets a new standard for foundational accessibility. By building a machine-readable ACR, OpenACR allows for developing a central directory of accessibility standards for software used by the government. This is a significant milestone in standardizing accessibility practices and simplifies the process of communicating product accessibility for vendors and government IT buyers.

Key outcomes

Radically Improving Accessibility

OpenACR can reshape how procurement officers worldwide choose software for their organizations’ needs. By selecting more accessible tools, more organizations can set a higher standard of accessibility.

Cost and Time Savings Consolidation Tool

OpenACR includes a collection of tools that supports editing and validating Accessibility Conformance Reports (ACRs). The tools will eventually allow procurement officers to find, search, and compare accessibility reports with higher accuracy while simplifying the process for IT vendors to create useful ACRs, resulting in saving time and money.

Standardized, Machine-Readable ACR

Our team designed OpenACR to help Accessibility Subject Matter Experts (SMEs) create machine-readable documents built with YAML. This can be easily exported to an accessible and readable HTML document. The YAML format can also be easily imported and modified.

Open Source

Open ACR is an open source project, so other organizations are free to extend and improve the project.

Foundational Standards

OpenACR can produce ACRs for Section 508 compliance but supports Web Content Accessibility Guidelines (WCAG) 2.0 and WCAG 2.1 Success Criterion. The final HTML version follows the standard VPAT format.

Meet the team

\"\"
\"\"\"\"

Daniel Mundra

Associate Director of Drupal

\"\"
\"\"\"\"

Farooq Zakhilwal

DITAP Program Manager, Associate Director

\"\"
\"\"\"\"

Mike Gifford

Open Standards & Practices Lead

\"\"
\"\"\"\"

Owen Barton

Chief Technology Officer

Let’s build a public success story.

Get in touch to start.
Put us to workJoin our team
\n \n ", "outcomeCount": 557, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": false, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10970, "settleDelayMs": 10000, "auditMs": 1394, "totalMs": 12978, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 0 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 3, "errors": 0, "warnings": 3, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "missing-role-action", "element": "", "message": "Focusable element does not have an action role", "suggestion": "Use a native action element such as

CivicActions Partners with Aplastic Anemia & MDS International Foundation (AAMDSIF) for Drupal 10 Migration

Date: Friday, January 5, 2024

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CivicActions is proud to announce its collaboration with the Aplastic Anemia & MDS International Foundation (AAMDSIF) to facilitate their migration from Drupal 7 to Drupal 10.

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AAMDSIF is a nonprofit organization at the forefront of providing support to individuals and families affected by aplastic anemia, myelodysplastic syndrome (MDS), paroxysmal nocturnal hemoglobinuria (PNH), and related bone marrow failure diseases. AAMDSIF provides answers, support, and hope to thousands of patients and their families around the world.

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As passionate advocates of bringing an empathetic approach to healthcare, CivicActions is excited to support AAMDSIF to make their critical health information more accessible to patients and families.

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The transition to Drupal 10 represents a strategic move to upgrade AAMDSIF’s digital infrastructure and ensure seamless access to vital resources by leveraging CivicActions’ 20 years of corporate experience in Drupal, an open source content management system. Daniel Mundra, Associate Director of Drupal at CivicActions with 13 years of experience in Drupal, will be leading this effort.

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CivicActions has deep ties to the Drupal community, with nearly 200 Drupal Contributions since 2022 and a team consisting of several Acquia-certified Drupal developers, a Drupal Core Accessibility Maintainer, and a Drupal Core Initiative Coordinator. Their Drupal impact has been used to improve Drupal Core and the U.S. Web Design System (USWDS 2.0) through frequent contributions to modules and themes. Recent Drupal projects include work for the Centers for Medicare and Medicaid Services (CMS) and the National Science Foundation (NSF).

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This technically precise project for AAMDSIF will require highly detailed cross-linking and references, ultimately resulting in users having improved search functionality for the most up-to-date information, while simplifying website management for editors—thus allowing for an improved delivery of critical health information.

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\"We are excited to work with AAMDSIF in guiding this web platform upgrade using our expertise in Drupal,\" said Owen Barton, Chief Technology Officer, CivicActions. \"This partnership perfectly aligns with our impact criteria, wherein we proactively select projects that reflect our values. Everyone at CivicActions is passionate about making a positive difference in the world, and our team is committed to supporting AAMDSIF in the critical work they are doing.”

Inspired by newsworthy work?

See what we can do together.
EXPLORE SERVICESCONTRACTING INFO
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Working for the greater good is in our DNA. From h...

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How we help VA deliver consistent and useful infor...

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Both in government work and here at home, accessib...

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We are passionate about improving government techn...

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At its core, digital transformation is about impro...

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Working for the greater good is in our DNA. From h...

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How we help VA deliver consistent and useful infor...

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Both in government work and here at home, accessib...

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At its core, digital transformation is about impro...

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We are working to re-platform and redesign legacy ...

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Clean and useful technology

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Accessible, responsive platform

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If all goes well, we will answer any questions and...

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Research-based solution

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Improved customer experience

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Web & CMS

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View more work

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How our distributed team makes up for a year apart

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Building a modern web experience for FCC customers

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Web & CMS

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Email *
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Have questions? Drop us a line.

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