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\n Find support services\n

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Find local organisations offering support, advice and activities to Hackney residents. You can also list your organisation.

Find Support Services

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An overview of services the council provides for disabled people.

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Services for those with disabilities and impairments

Disabled parking permit (Blue Badge)

The Blue Badge scheme provides parking concessions to help disabled people travelling either as drivers or passengers to park close to their destinations.

Parking bays for disabled drivers

If you are a blue badge holder with no access to off-street parking, you may be able to get a disabled parking bay installed outside your home.

Companion badge

The companion badge is a type of parking permit that provides eligible residents with improved protection against people who steal blue badges displayed in vehicles.

Hackney and the City’s vision strategy

Hackney and the City’s vision strategy sets out the current landscape for eye health and visual impairment support provision in the borough identifies service and delivery considerations and sets out recommendations for current and future service provision.

The strategy brings together professionals across hospitals, health agencies, the Council, voluntary sector, patients and service users to evidence current and future service requirements, resulting in a cross-sector plan of action that supports the implementation of outcome frameworks for the NHS, public health and adult social care.

It also sets the stage for the development of seamless, cost-effective and joined up prevention initiatives and service provision in Hackney and the City that puts patients and service users at the heart of their delivery.

Specialist equipment for blind or partially sighted people

There’s a variety of equipment available to help with everyday tasks. However, we can only offer equipment once a rehabilitation worker has made an assessment of need.

How much will it cost?

Equipment is free. If you wish to purchase your own equipment we can advise you on which particular pieces of equipment best suit your needs. Professional advice from a rehabilitation worker can help you avoid costly mistakes. Contact us to make a referral.

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\n Apply to join the housing register\n

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The demand for social housing is very high. Most people that join the housing register never get a social home even if they’re homeless, have significant medical needs or living in an overcrowded home. Most people are better off renting privately.

Joining the housing register does not mean that you eventually get a social home.

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Estimated time to successfully bid for a property

Joining the housing register lets you bid for social housing. Social housing is housing rented from a Housing Association or from the council. It also includes Older Persons’ Housing for residents aged 55 or older.

The housing register is not a waiting list. Most people on the housing register are never offered a social home even if they’re on the housing register for a long time.

Most social homes in Hackney are flats that are not on the ground floor and do not have a garden.

When you join the Housing Register we place your application into a band. The time it takes to successfully bid for a property depends on the band. Only those placed in bands B and C can bid.

The current estimated times to successfully bid for a property:

Property sizeBand BBand C
1 bedroom flat or studio flat3 years6 years
2 bedroom property12 years19 years
3 bedroom property14 years25 years
4 bedroom property15 years26 years
5 bedroom property25 years50 years

Finding a privately rented home is a quicker option to find somewhere suitable to live.

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Evidence you need to apply

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  • Current and valid passport
  • Full birth certificate (we cannot accept the short birth certificate)
  • Home Office Immigration documents
  • Full or provisional photo driving licence for your current address (we cannot accept paper driving licences)
  • Marriage or civil partnership certificate
  • Court divorce papers or civil partnership dissolution final order
  • Residence Card
  • NHS Medical card for your current address
  • Department for Work and Pensions award letter
  • Naturalisation document
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  • Utility bills for things like gas, electricity and water (we cannot accept mobile phone bills)
  • A bank or building society statement
  • Department for Work and Pensions award letter
  • A letter from an official body such as the Council Tax or Housing Benefit department, a school, solicitor, hospital, the armed forces or Social Services
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  • Full birth certificate (we cannot accept the short birth certificate) or custody papers, adoption papers or court residence papers
  • Child Benefit award letter for your current address
  • A letter or document from the child’s school with their full name and address on it
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  • National Identity card
  • Settled or pre-settled status letter
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  • Where an adult is in paid employment we require their payslips. Where they are paid weekly we require their last 5 payslips, where they are paid monthly we require their last 2 payslips or where they are paid fortnightly we require their last 3 payslips
  • Where an adult is in receipt of Benefits such as Universal Credit, Job Seekers Allowance or Employment and Support Allowance we require their benefit award letter
  • Where an adult is self-employed we require their profit and loss trading accounts for the last financial year and a letter from His Majesty’s Revenues & Customs (HMRC) showing tax and National Insurance contributions (whether or not any contributions are owed or paid)
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  • The last 2 months of bank, building society and post office statements for all accounts held
  • Certificates for any premium bonds, National Savings Certificates, stocks and shares, ISAs or unit trusts.
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  • Tenancy agreement
  • Rent statement
  • Letter from your landlord or agent
  • A signed letter from the person that you live with if someone else pays the rent where you live
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  • National insurance card or letter 
  • Department for Work and Pensions award letter
  • A letter from the Pension Service
  • P45
  • P60
  • Payslip
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  • A printout of their medical record
  • Occupational therapy reports
  • Consultant reports
  • Autistic spectrum diagnostic report
  • Sensory impairment team report
  • Wheelchair assessment team report
  • adult social care team report
  • Evidence of a care package
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Apply to join the housing register

Access to the housing register is limited and not everyone can join. 

To join the housing register you must meet strict criteria that includes having:

You cannot join if you:

  • have made your housing situation worse in order to apply such as by moving into accommodation that is too small for your household or damaging your current property
  • have been found intentionally homeless in the last 3 years
  • have sublet your accommodation without permission
  • have savings or assets or £80,000 or more
  • own your own home
  • have a household income over £80,000 a year (£100,000 if you need a property with 3 or more bedrooms)

Apply to join the housing register by calling 0208 356 2929.

When you call we:

  • ask for your details including your name, address, phone number and email address 
  • email you an online application form

You need to complete the application form and return it to us.

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If you’re homeless or threatened with homelessness contact Hackney’s Benefits and Homeless Prevention service as soon as possible.

See Advice if you’re worried you’re about to become homeless.

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It’s estimated that 15% of households renting privately in London are overcrowded and 17% of social housing households.

Severely overcrowded households can join the housing register. The estimated time taken to secure a 2 bedroom social home in Hackney for those that are living in severely overcrowded properties is 12 years.

We recommend all overcrowded households that need a bigger home consider renting privately. See Get a privately rented home.

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Assessing your application

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We review your application and check if you can join the housing register.

It may take several weeks for us to review your application. 

You’re required to provide evidence to join the housing register. See evidence you need to apply. We will let you know the exact evidence that you need to provide once we have reviewed your application.

Once we've received all the evidence we need, we aim to process your application within 20 days. We'll let you know the outcome in writing.

If you can join the housing register then we will give you a bidding number. 

You need to bid each week for properties that become available. See bid for social housing. If you do not bid regularly and keep us updated about changes to your household then your application may be cancelled. 

We will write to you once your application has been assessed. 

If you disagree with our decision then you can ask us to review our decision. Review requests must be submitted in writing within one month of the date of our decision letter

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The size of properties you can bid for is based on the size of your household and other things like medical needs.

When you join the housing register, we allocate your application to a band on the register. There are three bands named A, B and C. Most people who qualify to join the register including people who are homeless, living in an over-crowded home or who have significant medical needs are placed into band B. 

When calculating the size of property that you can bid for we allocate:

  • one room for each couple who are married, in a civil partnership or cohabiting
  • one room for each single person over 21
  • one room for every 2 persons under 21 of the same sex
  • one room for every 2 children under 10 of opposite sexes
  • one room for every single person of any age, including an adult child, of either sex in your household when there is no-one else in the household suitable to share with
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If you tell us that someone in your household has a medical condition we will do a medical assessment. We will consider whether:

  • your housing circumstance is causing the medical condition or making it worse
  • a change of housing would significantly improve the medical condition

A medical assessment will decide the impact that a medical condition has on your application. It can help decide what type of property is most suitable for a household.

A medical assessment decides how housing affects a medical condition. Many medical conditions, including severe ones, are not impacted by housing and will not impact an application.

Medical assessments can be complex and take up to 12 weeks to complete.

You will not be accepted onto the housing register for medical reasons if your current home can be adapted at a reasonable cost to meet the medical needs. 

Damp and mould are not considered medical issues. They are the responsibility of the landlord.

Those that are accepted onto the housing register due to medical issues are likely to be placed into band B or band C. 

The estimated time to bid successfully for a two bedroom property is 12 years in band B and 19 years in band C.

We may decide that you need a certain type of property due to a medical need. This may extend the time it takes to bid successfully.

For more information, see How we assess the impact of medical conditions (google doc).

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Band A is our highest priority band. We expect only a very small number of people to be allocated to this band each year. People and households in band A do not bid for property in the usual way – instead they’re made a direct offer of property. 

You qualify for band A if any of the following applies:

  • You are in hospital and cannot be discharged because you have nowhere to go and there is no suitable temporary accommodation
  • You are a police witness and your life is at risk as a consequence of providing assistance to the police or a law enforcement body
  • You are a current Council tenant and your current property has become unliveable because of fire, flood or a roof collapse
  • Where a Local Authority Ombudsman has ordered that emergency rehousing is appropriate
  • You have applied to the Administrative Court and a judicial review has decided that your housing need is such that it constitutes an emergency
  • You are a connected carer for children that our unable to live with their parents and as a result of this need more rooms
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Most people are put in band B. You can bid for properties and if you’re living in temporary accommodation you might also get direct offers for property. 

You qualify for band B if any of the following apply:

  • you’re currently living in very overcrowded accommodation with two or more bedrooms fewer than your household would normally need
  • you’re already a social tenant with a serious social need, for example where there is a threat to your life or someone in your household, and there is no alternative but to move you
  • you or someone in your household has a serious medical need made significantly worse by your accommodation and it is not reasonable to adapt or improve the accommodation (issues such as damp, mould, dust and broken lifts can be fixed or improved). A new property would need to significantly improve the medical condition
  • you’re classed as legally homeless and are owed a ‘full housing duty’ (not including those that owed a prevention or relief duty)
  • your current accommodation is unsanitary, for example it does not have an inside toilet, running water or working electrical supply. An inspection must have shown that there is low chance it will be made liveable in again soon
  • you’re already a social tenant and have applied to move to smaller accommodation
  • you’re between 18 and 25 and leaving Hackney Council care
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Band C is mainly for households that need a specific type of accommodation such as Older Persons’ Housing. If you’re in band C then you can usually bid for a limited number of properties which are appropriate to your specific needs. 

You qualify for band C if any of the following applies:

  • You are over 55 and want to move into older person’s housing
  • You are already a tenant of a Register Housing Provider and you are applying under the Government’s Right to Move scheme to move to Hackney for work-related reasons
  • You are a foster carer who requires a larger accommodation to accommodate your foster children
  • You or someone in your household has a medical condition that would be alleviated by a move to alternative accommodation. The need is urgent, but your current accommodation is not a threat to significantly exacerbating the condition. A change of housing would need to make a substantial improvement in the quality of life of the affected person.
  • You are homeless but aren’t owed a full housing duty under section 193(2) of the Housing Act 1996. This includes households who are owed a Prevention Duty or a Relief Duty.
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Our allocations policy

You can find more details on how we assess applications in the following documents:

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Tell us if your situation changes

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If you’re on our housing register then you must ensure your application is kept up to date by notifying us of certain changes.

This is important as some changes impact the size or type of property that you can bid for or the band you’re assigned.

If your application isn’t kept up to date then you may be removed from the housing register and any bids that you make for a property might be overlooked.

Tell us about any changes by calling 0208 356 2929. If we require more information then we will email you to let you know.

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  • Your contact details such as phone numbers and email addresses
  • Your current accommodation
  • Someone in your household:
    • Joins or leaves your household
    • Has a new child
    • Passes away
    • Changes their name
    • Changes their gender
    • Has a divorce, civil partnership dissolution or relationship breakdown
    • Has a significant change in their medical circumstances
  • Your immigration status changes
  • Your household income increases above £80,000 per year (£100,000 per year if you are bidding for a three bed property or larger)
  • Your household savings or assets increase about £80,000.
  • You buy, inherit or obtain a legal interest in a property in the UK or abroad
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Address

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Hackney Service Centre\n1 Hillman Street\nE8 1DY\n
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\n Find help at home\n

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There are a number of services that we provide for adults and older people in need of care and support at home.

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Home care providers

There are a number of independent agencies providing care that Hackney Council has approved and use depending on the need of the person. See home care providers.

Tech-Enabled Living (TEL)

Tech-Enabled Living (TEL) is an alarm service for frail or vulnerable people living in their homes. See Tech-Enabled Living (TEL)

Disabled Facilities Grants (DFGs)

These grants are available to help with the cost of work required to adapt private homes for occupation by a person with a disability. See disabled facilities grants (DFGs).

Equipment and adaptations to the home

If you have a disability you may be entitled to help with equipment or adaptations for your home. See equipment and adaptations to the home.

Keeping warm in winter service

Find out how to stay warm during the cold weather. See keeping warm in winter service.

Help with meals

Learn about the different options for nutritious and affordable meals in Hackney, and how to refer someone for support. See Help with meals.

Renovation grants for owner occupiers and private tenants

The Council offers a range of grants to help with the cost of carrying out essential repairs and improvements in private homes in Hackney. See renovation grants.

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Adult social care
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Opening times

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Monday to Tuesday9am to 5pm
Wednesday9am to 4pm
Thursday to Friday9am to 5pm
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Address

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Hackney Service Centre\n1 Hillman Street\nE8 1DY\n
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Notes

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Contact us for social care support

Request adult social care support

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\n Find somewhere to stay tonight\n

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Contact us if you have nowhere to stay tonight. Apply for homeless help.

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Check if you qualify for emergency housing

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We may be able to provide you with emergency housing if you’re:

  • in a priority need
  • considered vulnerable

Contact us to find out if you qualify for emergency housing. Apply for homeless help.

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  • at risk of domestic abuse
  • pregnant or living with dependant children
  • homeless as a result of fire, flood or other disaster
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  • mental health problems
  • a physical disability or serious health condition
  • spent time in care, prison or the armed forces
  • become homeless because you’re fleeing violence from someone who is not a relative or partner
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If you do not qualify for emergency housing

You might find somewhere to stay by contacting:

  • Queen Victoria Seamen’s Rest (QVSR) – located in Tower Hamlets. QVSR provides housing and welfare support to active and retired seafarers, veterans of the armed forces and other homeless men with low support needs. Call 020 7987 5466 or email enquiries@qvsr.org.uk
  • Missionaries of Charity – Gift of love – located in Southwark and Westminster. They can assist single homeless people aged 25 or older with low support needs, particularly those who have been sleeping rough and cannot get public funds. No local connection is required.
    • For men’s accommodation call 020 7620 1504 after 4pm on Monday, Tuesday, Wednesday, Friday or Saturday – no referrals are accepted on Thursday or Sunday
    • For women’s accommodation call 020 8960 2644 after 4pm on Monday, Tuesday, Wednesday, Friday or Saturday – no referrals are accepted on Thursday or Sunday
  • Bethany House – located in Islington and provides clean, safe, secure, temporary accommodation for women aged 18 and over. Call 0207 837 3420 or email bethanyhouseinfo@sih.org
  • Nightstop London – located in Southwark supports people aged 16 to 25. Call 020 7939 1234 between 10am to 4pm Monday to Friday or email nightstop.london@depaulcharity.org.uk
  • Causeway Irish Housing Association – can help single people aged 18 and over by providing shared housing. Call 020 8365 1751 between 9am to 5pm, Monday to Thursday

Local organisations offering homeless help

  • The Hackney Greenhouse – provides free housing, healthcare and welfare support in Hackney
  • East End Citizens Advice – provide advice and information about homelessness
  • Shelter – provide advice about all areas of housing including homelessness
  • Crisis – provide advice on a range of issues including housing and homelessness
  • Single Homeless Project – provides a range of services to those who are homeless plus support to help people keep their tenancies
  • St Mungos – operates a range of accommodation services from basic shelters and hostels to supported and semi-independent housing
  • Hackney Law Centre – provides independent legal advice including on areas of housing law and welfare benefit issues
  • Off Centre – provides counselling, therapy, advocacy, advice and psychosocial service for young people aged between 11 and 25 who live, work or study in Hackney
  • New Horizon Youth Centre – supports 16 to 24 year olds who are homeless or unsafe in London
  • Hackney Opportunities – offers a free employment service for Hackney residents including access to exclusive local job vacancies
  • Homeless link – provides the most comprehensive directory of homelessness services
  • Pavement magazine – lists support services across London
  • Alone in London – provides advice and emergency housing to young people aged 16 to 25 
  • Dogs Trust Hope project – provides an online directory of dog-friendly homelessness services
  • The People’s Recovery Project – provides support including detox and rehab for people experiencing homelessness and addiction
  • Street Storage – provides free storage for people experiencing homelessness
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Homeless Prevention and Advice
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Opening times

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Monday to Tuesday9am to 5pm
Wednesday9am to 4pm
Thursday to Friday9am to 5pm
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Address

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Hackney Service Centre\n1 Hillman Street\nE8 1DY\n
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\n Serious violence support and reporting\n

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Learn about how we're tackling serious crime and get support if you've been affected by crime.

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Our approach to reducing violent crime

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We apply a public health approach to violent crime, including serious youth violence. We treat violence as a preventable public health issue rather than solely a police enforcement matter.

It centres around the following key areas:

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This includes factors such as:

  • childhood or adolescent trauma
  • mental ill-health
  • socioeconomic status
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We’re working with both internal and external partners to ensure that we’re tackling serious violence in the round.

Internal partners include:

Externally, we work closely with:

  • voluntary and community sector organisations
  • local parents
  • schools
  • youth hubs
  • clinical commissioning groups (CCGs)
  • London Fire Brigade
  • Mayor of London’s Office for Policing and Crime (MOPAC)
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We work to reduce crime. We do this by recognising and addressing the issues that put certain people at risk of becoming involved in crime.

This is not about delivering a soft approach to violent crime. Instead, it’s about a smart, proactive approach. The approach works to prevent violence and divert people away from crime. Where necessary, it enforces against those who are a risk to others.

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In our early intervention approach, we aim to stamp out inequalities that make young people vulnerable to exploitation and grooming. This includes addressing issues like socioeconomic disadvantage and racial profiling.

We’re running a programme to listen to and tackle the structural challenges that can impact on outcomes for young black men. Our Young Hackney team offers specific support for young people who’ve been affected by discrimination or inequalities.

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It’s key that communities are at the core of shaping policies that affect them.

We’ve created forums like the Hackney Young Futures Commission, to ensure local young people’s voices are heard.

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Community Resilience Partnership (CRP)

Our Community Resilience Partnership brings together Hackney Council and community voices to develop local solutions to help prevent violent crime and disorder.

We’re also committed to developing partnerships which recognise the many assets and strengths of communities. Building on existing work with partners in Pembury, Woodberry Down and Kings Park, we’re developing a network which will help strengthen our approach to tackling serious violence across Hackney.

Find out more about our approach to reducing violent crime.

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Get help

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If you’re concerned about a child or young person living in Hackney, contact our First Access Screening Team (FAST) for advice and guidance.

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Call the police on 999.

If you have information about a crime, or in non-emergencies, call the police on 101.

You can make silent calls to police if you can’t speak freely by dialling 999 then, when prompted, press 55.

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You can call the police on:

You can also text 999 if you’ve pre-registered for the Emergency SMS service on Relay UK.

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You can make an anonymous report to Crimestoppers on 0800 555 111 or on the Crimestoppers website.

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Young Hackney has a range of advice for young people on staying safe.

Our Young Hackney team also run a series of fun, positive activities for young people to get involved in.

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Support for victims and witnesses of crime

If a crime has affected you, contact North London Victim Support for free local support. You can call them on 0808 186 9291 from 8am to 8pm Monday to Friday. Call 0808 1689 111 to contact them at all other times. You can also request support on their website.

If someone has murdered or unlawfully killed a family member and you need bereavement support, contact the National Homicide Service. Call 0300 303 1984 or email HSsupport@victimsupport.org.uk. Find out more about the victim support you can get from the National Homicide Service.

Get support for a child or young person

Victim Support’s pan London Children and Young People service provides confidential support for children and young people who have been victims or witnesses of youth violence.

Young Hackney is our service for all young people aged 6 to 19 and up to 25 with additional needs. They also provide a range of advice for young people on staying safe.

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", "message": "Confirm this text 'On this page' is used as a heading and if so, modify to use a heading element or role", "isDuplicate": false, "duplicateOf": null, "fingerprint": "b2ef8eed3fcf", "firstSeenAt": "2026-09-28T11:02:30.502Z", "patternId": "A11Y-4e3199b1", "a11yPatternFingerprint": "792b887686bb3f9565b64e0585c2b00c528696050e1826123119709ad8a6f08e", "a11yPatternDisplayId": "A11Y-PAT-792B887686BB", "a11yOccurrenceFingerprint": "070ba53e6ed563f06f4d138e2eb953bb5f6f186b0b67637f6ab17dfe89da0426", "a11yOccurrenceDisplayId": "A11Y-OCC-070BA53E6ED5" }, { "rule": "style_focus_visible", "xpath": null, "html": "\n \n
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\n Help with the rising cost of living\n

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We’ve created a cost of living support guide (PDF 801KB).

It covers support announced by us, the government and others.

This page outlines some of the support in the guide.

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Money and debt

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If you are facing debt or rent arrears, do not be tempted to approach a loan shark or take a payday loan. Our staff can help you manage your accounts and help and advise on benefits and dealing with debt.

If you are struggling, contact us as soon as possible, on 0208 356 3100.

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Fair Money Advice provides free debt and money advice sessions at Dalston CLR James Library every 2 weeks on a Thursday.

To book a free appointment call Fair Money Advice on 0203 475 8811 or email info@fairmoneyadvice.org.

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You can use a benefits calculator to check you are claiming everything you should be. If you’re an older person use the Age UK benefits calculator.

We can also check you’re receiving all the benefits you’re entitled to and help you claim, through Hackney Here to Help.

If you’re not sure about your entitlements, moving from old style benefits to Universal Credit, or want to get help making a claim, you can get help through Hackney Here to Help.

If you need support completing the form a member of staff can help you at the Hackney Service Centre,1 Hillman St, London E8 1DY.

You can also call us on 0208 356 3111.

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If you are over the state pension age and on a low income, you can get help, such as:

  • housing benefit
  • support for mortgage
  • interest payments
  • Council Tax discount
  • help with NHS dental treatment
  • help with heating costs

Claim pension credit

If you cannot claim pension credit online you can:

  • call 0800 99 1234
  • textphone 0800 169 0133

Relay UK (if you cannot hear or speak on the phone) – 18001 then 0800 99 1234

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Many benefits are now paid directly into a bank or credit union account, including housing benefits.

We can help you access banking facilities. See Citizens Advice – getting a bank account, or call us on 020 8356 3399.

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The National Data Bank gives free mobile data to people who cannot afford their internet connection.

To find out if you can get this, visit Good Things Foundation – National Databank.

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If you’re expecting your first child the Sure Start Grant can help. You might be able to get a one-off payment of £500 to help towards the cost of having a child.

Visit GOV.UK – Sure Start Maternity Grant for more information and how to apply for the grant.

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The NHS provides help with health costs for residents on low incomes.

This includes support with:

  • NHS prescriptions
  • NHS dental treatment
  • sight tests
  • glasses and contact lenses
  • travel to receive NHS treatment
  • NHS wigs and fabric supports

Visit NHS Low Income Scheme (LIS) to see if you can get this.

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If you need help with childcare costs there are many types of financial help, including free childcare.

To find what financial help you can get, visit Hackney education and schools.

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Bills and energy

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If you’re working age and on a low income or experiencing financial difficulties we could reduce your Council Tax bill by up to 90%.

See Help paying your Council Tax or call 0208 356 3399.

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If you need help to pay your energy bills, or to make your home more energy efficient, there’s a lot of financial support for London households. Visit Energy saving trust – Financial support.

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If your household income is below £21,749 you could qualify for a water bill discount. Thames Water also has a scheme to cap bills for some people, as well as a hardship fund.

Visit Thames Water financial support or call 0800 009 3652.

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Find local Warm Spaces

Working with our partners we’ve provided Warm Spaces across Hackney to help you save on heating. These are free and welcoming spaces you can visit to keep warm.

Spaces are available across Hackney in:

  • libraries
  • community buildings 
  • churches

Check available Warm Spaces

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Housing costs and homelessness

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If you’re experiencing temporary difficulty paying your rent, you can apply for a housing payment through Hackney Here to Help. To apply, visit Get help through Hackney Here to Help.

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If you’re a council tenant and are experiencing tenancy problems, call 0208 356 3330 or email neighbourhood@hackney.gov.uk.

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We can help prevent homelessness and help you find settled housing.

Find somewhere to stay tonight.

You can call us on 0208 356 2929, 9am to 5pm. If you need to contact us after 6pm, call 0208 356 2300.

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If you’re having issues paying your service charge bill, major work bill or you want to amend your payment plan, call us on 0208 356 2299 or email service.charges@hackney.gov.uk.

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Food and free meals

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If you need help with the costs of school meals you may be able to claim free meals if you’re getting benefits.

All primary school children in state-funded schools in London currently get free school meals. However, if you’re eligible for free school meals you still need to register. This is to make sure you get all the benefits you should.

The schools will then receive pupil premium funding, worth £1,455, for each child. Registering will also ensure that you receive any other benefits like food vouchers during the holidays and access to the holiday activity fund.

Apply for free school meals

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The Healthy Start Scheme is an NHS scheme supporting people who are more than 10 weeks pregnant or have a child under 4, to help to buy healthy food and milk. If you’re eligible, you’ll be sent a Healthy Start card with money on it that you can use in some UK shops, with credits added to the card every 4 weeks. You can use your card to buy:

  • plain liquid cow’s milk
  • fresh, frozen, and tinned fruit and vegetables
  • fresh, dried, and tinned pulses
  • infant formula milk based on cow’s milk

You can also use your card to collect Healthy Start vitamins – these support you during pregnancy and breastfeeding. Vitamin drops for babies and young children are also available – these are suitable from birth to 4 years old.

To check your eligibility and to apply, email healthy.start@nhsbsa.nhs.uk, call 0300 330 7010 or visit NHS – get help to buy food and milk.

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The Rose Vouchers for Fruit and Veg Project helps families on low incomes buy fresh fruit and vegetables.

Families need to be eligible for the Healthy Start voucher scheme. Eligible families receive £3 of Rose Vouchers every week for each child, or £6 if the child is under one year old.

Vouchers can be used at Ridley Road Market, single stalls at Hoxton and Well Street, and at the following greengrocers in N16 – Fresh & Fruity at 151 Stamford Hill, Just Ripe in Oldhill Street, and Getters in Dunsmure Road.

Vouchers can be collected from:

  • Comet Children’s Centre, 20 Halcomb St, London N1 5RF
  • Linden Children’s Centre, 86-92 Rectory Rd, London N16 7SH
  • Lubavitch Children’s Centre, 1 Northfield Rd, London N16 5RL
  • Minik Kardes Children’s Centre, Balls Pond Rd, London N1 4BW
  • Oldhill Children’s Centre, Oldhill St, London N16 6LR
  • Sebright Children’s Centre, Haggerston Park, Queensbridge Rd, London E2 8NP
  • Thomas Fairchild Children’s Centre, Forston St, London N1 7HA
  • Woodberry Down Children’s Centre, Springpark Dr, Woodberry Down, London N4 2NP

Call 01252 726 171 or visit Alexandra Rose Charity for more information.

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Hackney Foodbank provides emergency food parcels to anyone going through a temporary crisis or those trapped in poverty. They offer practical, immediate relief and can connect you with local organisations who can help with any wider issues you are facing.

You can contact them on 0207 254 2464 (Monday to Friday 10am to 2pm) to talk through your situation.

See Hackney Foodbank.

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There are a number of community food projects offering people access to healthy and affordable food or providing free meals for vulnerable people.

Visit Hackney foodbank – local places to get free food.

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Hackney Council for Voluntary Service (CVS) supports a network of lunch clubs which are financially supported by us.

The lunch clubs aim to improve the health and wellbeing of people aged 55 and over in Hackney and neighbouring boroughs.

To see a list of all community lunch clubs, visit Hackney CVS – Lunch clubs.

For more information contact the lunch clubs directly.

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The Olio phone app helps you share unwanted food and other items with your community. You can also use the app to pick up leftover goods from stores or catering suppliers for free.

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The NoWaste app allows you to:

  • scan receipts and barcodes
  • log your weekly shop
  • make lists of what you already have
  • plan meals
  • get automatic reminders about when food items are going to expire
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The Too Good To Go app lets you buy and collect bags filled with surplus food at a reduced price from:

  • cafes
  • restaurants
  • hotels
  • shops
  • manufacturers
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The Second Chance Cafe is a place where all community members can sit down and share a meal together, every Thursday and Friday 11am to 2pm. Their pay-what-you-want model means you can pay something or nothing for your meal.

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Free activities

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Free swimming in Hackney

Under 18s, over 60s, disabled people and their carers can swim for free all year round at Britannia Leisure Centre, Clissold Leisure Centre and Kings Hall Leisure Centre. Disabled people and their carers can also swim for free at London Fields Lido.

Visit the Better website to learn more about free swimming in Hackney.

Walkingtogether

Walkingtogether is a programme of weekly and monthly walks around Hackney, delivered in partnership with the Ramblers. There are limited spaces on each walk and it’s based on a first come first served basis.

To register or check the walks available visit walks and walking groups or call 0208 356 4897.

Healthier Together Hackney

The programme offers a 3-month free gym membership to support people to lose weight or become more active. You need to be over 18 and either a Hackney resident or registered with a Hackney GP to join. They can be referred to the service by their consultant, GP, practice nurse or any other health or social care professional.

Visit Better – Healthier Together Hackney for more information.

You can also contact us on 0203 903 7245 or email HTHS@gll.org.

The New Age Games Programme

New Age Games is a sport and physical activity programme for Hackney residents aged 50 and over. It can help you increase the amount of exercise you do and keep at it, contributing to a healthy lifestyle.

Check for the latest programme of activities by calling our prioritised support line on 0208 356 4897 or visit exercise for over 50s.

Free cycle training

We offer free individual or group cycle training sessions.

Visit Cycle training to book a session and for more information.

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There are dozens of free activities for children and young people every school holiday across Hackney.

We also work with many providers and community services. Together, we offer fun activities and a daily free, healthy meal as part of the Holiday Activities and Food programme (HAF).

You can also sign up to the Young Hackney newsletter for regular things to do for young people.

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Our libraries are free to visit, open to everyone and have free wifi.

You can use them to:

  • read books
  • charge your phone
  • browse the internet

Most of our libraries have study spaces and are open until 8pm in the evening. They also run free activities for:

  • toddlers
  • children
  • adults
  • families

Community library service

The community library service can deliver library material to your home if you cannot get to your local library due to:

  •  temporary or permanent illness
  • a disability or caring responsibilities

The service is free and users receive a visit every four weeks.

To join the community library service call 0208 356 4577 or 0208 356 4831. You can also email home.visitlibrary@hackney.gov.uk.

Kind coat libraries

From November to February pick up a coat or donate a coat for someone who needs one at one of our Kind coat libraries:

  • Stoke Newington
  • Homerton
  • Shoreditch
  • Stamford Hill
  • Dalston CLR James
  • Hackney Central
  • Clapton
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If you are 19 or over and live in Hackney you could benefit from one of our many adult learning courses.

Courses are run at various locations across Hackney. Their qualified and experienced teachers will help you achieve your goals.

Family Friendly courses are also available where you and your children can learn new skills together.

Many of the courses are free.

See Hackney Opportunities or call 0208 356 5055 or email iag@hackney.gov.uk

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Hackney Works is a free employment support service helping Hackney residents:

  • see what their job goals are
  • with their CVs
  • make job applications
  • prepare for interviews
  • find work placements, apprenticeships and employment

Call 0208 356 5700 or email hackneyworksinfo@hackney.gov.uk.

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Visit Hackney Opportunities to:

  • view current job opportunities in and around Hackney
  • register for support with job searches
  • find out about training opportunities
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If you would like to help other residents cope with the emotional, mental and physical challenges presented by the cost of living crisis, you could become a volunteer.

To register, call 0207 7241 4443 or visit Volunteer Centre Hackney.

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If you need support with your mental health, contact City and Hackney 24 hour mental health crisis helpline on 0800 073 0006.

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Find support services can help you find local organisations offering support, advice and activities to Hackney and City residents.

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If you think you have been a victim of fraud, report it to Action Fraud.

You can also report it by phone, on 0300 123 2040.

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Hoxton Trust

Hoxton Trust offers free legal advice on a variety of issues
including:

  • welfare
  • benefits
  • debt
  • housing
  • employment
  • consumer issues
  • education issues

Contact Hoxton Trust on 0207 613 4174 or email reception@hoxtontrust.org.

Hackney Community Law Centre

Hackney Community Law Centre provides free and independent legal advice and representation to people living, working or studying in Hackney. Services include advice and support with:

  • debt
  • housing
  • welfare benefits
  • immigration and visa issues

Contact their advice line on 0208 985 5236 between 10am to 12pm, Monday to Thursday.

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Find out about Council Tax discounts, reductions and support if you're struggling to pay.

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Support if you’re on a low income or receive Universal Credit

Apply for Council Tax Reduction (sometimes called Council Tax Support) if you’re on a low income or receive Universal Credit. You’ll get a discount on your bill.

You can apply if you:

  • own your home
  • rent
  • are unemployed or working

Visit Council Tax support if you’re on a low income or receive Universal Credit.

Apply for a discount or an exemption

There are many reasons you might qualify for a discount or exemption on your Council Tax bill – for example, if you’re a full-time student or the only adult living in your home.

You do not need to be on a low income to qualify and your income and savings are not taken into consideration.

Visit Apply for a Council Tax discount or exemption.

Get help through Hackney Here to Help

Hackney Here to Help is our friendly and non-judgemental team that can help you:

  • get the benefits you’re entitled to
  • get one-off emergency support if you’re in extreme hardship
  • think about other steps you can take to improve your long-term financial situation

Visit Get help through Hackney Here to Help.

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\n Apply for adult social care support\n

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We offer support and activities for people who are older, or live with a disability or a physical or mental illness.

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How we can help

Contact us if you need help with things like:

  • daily tasks to look after yourself and your family
  • your mental health
  • household tasks and safety
  • getting around and taking part in activities

We can give you support and advice about:

  • finding support in your community
  • getting equipment or home adaptations to support you with daily tasks
  • home monitoring and personal alarms
  • personal care at home 
  • supported housing options and care homes
  • specialist support for visually impaired, deaf and deafblind people
  • mobility requests

Get support

Request adult social care support

You can get some support directly without using the adult social care request form. For example, if you need:

You can also find more local support services.

Speak to one of our advisors if you’re not sure what support you need.

What happens when you ask for support

We’ll call you to find out what support you need. Then we’ll do a social care assessment. 

While you wait for a social care assessment, we can connect you with other services and organisations to help keep you safe and supported.

If the assessment finds that you need help, and we can provide it, we’ll work out a support plan. We do this with you, so you can choose how to manage your care.

Once your plan is in place, we’ll check in within a few weeks to see if it’s working.

After that, we’ll review your plan every year to see if it needs any changes. You can contact us sooner if your needs change.

Costs

You may get some or all of your care costs covered.

Find out about our financial assessment process.

Reward and recognition policy

Our adult social care reward and recognition policy explains how we recognise and thank those who help improve our services. This includes when we may offer payments or reimbursements.

Read our adult social care reward and recognition policy – easy read version (Google Doc).

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Opening times

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Monday to Tuesday9am to 5pm
Wednesday9am to 4pm
Thursday to Friday9am to 5pm
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Address

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Hackney Service Centre\n1 Hillman Street\nLondon\nE8 1DY\n
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Request adult social care support

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Tell us what you think about this page

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\n Find us on

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\n Translate

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\n Help us improve housing services\n

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Find out how you can help shape housing services, influence policy and improve the quality of life on your estate.

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Participate and help make housing better

You can individually get involved in our various consultations and reviews throughout the year or collectively set up a residents group to discuss and suggest projects to improve your local estate and neighbourhood.

You can attend the neighbourhood panels, resident liaison groups and tenant scrutiny panels to monitor the Council’s housing performance.

See more information on ways to get involved.

If you would like us to contact you with details on how to get involved in your community, complete our contact form below.

Complete our get involved contact form

Join our Housing Reading Panel

We’re looking for people who live in a Hackney Council home to join our Housing Reading Panel. 

You’ll give us feedback to help make our information about housing clear and easy to understand.

How it works

We’ll send you key policies, procedures, and other documents to get your opinion on if:

  • they make sense
  • they’re formatted well 
  • anything is missing

Most of the time, you’ll submit your comments online. But sometimes we might invite you to meet with housing staff to discuss your ideas.

As a thank you for your time, we’ll give you £100 in shopping vouchers for every 5 documents you review.

Join the Housing Reading Panel.

Housing services resident engagement strategy

In 2021 to 2022 housing services ran the largest consultation we have ever carried out. We ran the consultation to find out your views on how we talk and listen to people living in Hackney Council homes.

Through a process of co-production with residents we have developed the housing services resident engagement strategy. We developed the strategy based on the feedback you gave us about the areas we need to focus on to improve. The strategy includes a wide range of proposals designed to help enable you to get more involved in:

  • influencing our services
  • enhancing the quality of life in your local area

The strategy also offers better support to our tenants and residents’ groups.

View housing services resident engagement strategy (PDF 11.6MB).

Community development funding

Funding and support is available for residents who live in Hackney Council properties and would like to get together with their neighbours to do a community development project or engagement activity that brings people together.

See Funding for resident participation.

Resident participation project grant

We’re offering grants of up to £10,000 to voluntary sector organisations to run projects for residents on Hackney Council managed estates.

These projects should improve outcomes for residents in estates run by Hackney Council.

To find out more, visit Funding for resident participation.

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isiXhosa
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Date

Location

Time

Services

Monday 

Snow Hill Court

10am to 2pm

Nurse Practitioner - Inclusion Health Team (appointment only)

Tuesday 

Near Public Toilets, Broadway Market, London Fields E8 3RP

Midday to 3pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
TuesdayRoving Service (Hackney)3pm to 6pmSWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Wednesday

Liverpool Street, City of London, EC2M 7PY (outside McDonald’s)

9am to midday

  • Greenhouse practice nurse (NHS health checks and wound care)
  • Turning Point (drug and alcohol recovery service)

Wednesday 

Streets Fest, Finsbury Park, London N4 2HE (Manor House Entrance)

Midday to 5pm

  • SWIM (Support When It Matters)
  • SWERVE (A Safe Way to Engage) Harm Reduction Hub City & Hackney
  • Smokefree City and Hackney 
  • Gam Care

Thursday

Roving Service (Hackney)

9am to 1pm

Greenhouse GP (appointment only)

Thursday

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Friday

Near Public Toilets, Broadway Market, London Fields E8 3RP

1.30pm to 5pm

  • Turning Point (drug and alcohol recovery service)
  • SWIM (Support When It Matters)
  • SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
  • Hackney Here to Help
  • Hackney Homelessness Prevention Team (from 3pm)
  • Smokefree City and Hackney 
  • Gam Care
\n
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\n

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\n \n
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Date

Location

Time

Services

Monday 

Snow Hill Court

10am to 2pm

Nurse Practitioner - Inclusion Health Team (appointment only)

Tuesday 

Finsbury Park, London N4 2HE (Manor House Entrance)

Midday to 3pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Tuesday 

Roving Service (Hackney)

3pm to 6pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Wednesday

Liverpool Street, City of London, EC2M 7PY (outside McDonald’s)

9am to midday

  • Greenhouse practice nurse (NHS health checks and wound care)
  • Turning Point (drug and alcohol recovery service)

Wednesday 

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Thursday

Roving Service (Hackney)

9am to 1pm

Greenhouse GP (appointment only)

Thursday

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Friday

Gillet Square, E8 2PB

1.30pm to 5pm

  • Turning Point (drug and alcohol recovery service)
  • SWIM (Support When It Matters)
  • SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
  • Hackney Here to Help
  • Hackney Homelessness Prevention Team (from 3pm)
  • Smokefree City and Hackney
  • Gam Care
\n
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\n \n \n
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\n

\n \n \n \n

\n \n
\n

Date

Location

Time

Services

Monday

Snow Hill Court

10am to 2pm

Nurse practitioner - Inclusion Health Team (appointment only)

Tuesday

Hackney Central, Mare Street, Narrow Way (opposite M&S), E8 1JB

Midday to 3pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Tuesday 

Roving Service (Hackney)

3pm to 6pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Wednesday

Liverpool Street, City of London, EC2M 7PY (outside McDonald’s)

9am to midday

  • Greenhouse practice nurse (NHS health checks and wound care)
  • Turning Point (drug and alcohol recovery service)

Wednesday

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)
ThursdayRoving Service (Hackney)9am to 1pmGreenhouse GP (appointment only)

Thursday

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Friday

Ridley Road Market, E8 2NP

1.30pm to 5pm

  • Turning Point (drug and alcohol recovery service)
  • SWIM (Support When It Matters)
  • SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
  • Hackney Here to Help
  • Hackney Homelessness Prevention Team (from 3pm)
  • Smokefree City and Hackney 
  • Gam Care
\n
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\n

\n \n \n \n

\n \n
\n

Date

Location

Time

Services

Monday 

Snow Hill Court

10am to 2pm

Nurse practitioner - Inclusion Health Team (appointment only)

Tuesday 

Near the public toilets on Broadway Market, London Fields, E8 3RP

Midday to 3pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
TuesdayRoving Service (Hackney)3pm to 6pmSWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Wednesday 

Liverpool Street, City of London, EC2M 7PY (outside McDonald’s)

9am to midday

  • Greenhouse practice nurse (NHS health checks and wound care)
  • Turning Point (drug and alcohol recovery service)

Wednesday 

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Thursday

Roving Service (Hackney)

9am to 1pm

Greenhouse GP (appointment only)

Thursday

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Friday

Near Public Toilets on Broadway Market, London Fields E8 3RP

1.30pm to 5pm

  • Turning Point (drug and alcohol recovery service)
  • SWIM (Support When It Matters)
  • SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
  • Hackney Here to Help
  • Hackney Homelessness Prevention Team (from 3pm)
  • Smokefree City and Hackney 
  • Gam Care
\n
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\n \n \n \n

\n \n
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Date

Location

Time

Services

Monday 

Snow Hill Court

10am to 2pm

Nurse Practitioner - Inclusion Health Team (appointment only)

Tuesday 

Outside McDonald's on Liverpool Street, City of London, EC2M 7PY

Midday to 3pm

Smokefree City and Hackney

Tuesday 

Roving Service (Hackney)

3pm to 6pm

SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney

Wednesday

Liverpool Street, City of London, EC2M 7PY (outside McDonald’s)

9am to midday

  • Greenhouse practice nurse (NHS health checks and wound care)
  • Turning Point (drug and alcohol recovery service)

Wednesday 

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Thursday

Roving Service (Hackney)

9am to 1pm

Greenhouse GP (appointment only)

Thursday

Roving Service (Hackney)

2pm to 5pm

Turning Point (drug and alcohol recovery service)

Friday

Gillet Square, E8 2PB

1.30pm to 5pm

  • Turning Point (drug and alcohol recovery service)
  • SWIM (Support When It Matters)
  • SWERVE (A Safe Way to Engage) Harm Reduction Hub City and Hackney
  • Hackney Here to Help
  • Hackney Homelessness Prevention Team (from 3pm)
  • Smokefree City and Hackney
  • Gam Care
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For updates on our multi-agency initiatives, stay connected with us on X by following @Hackney, @TurningPointUK, @GreenhousePrac1, and @HackneySWIM.

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Azərbaycan dili
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Kreyol ayisyen
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Cebuano
Esperanto
Harshen Hausa
Hmong
Igbo
Basa Jawa
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Latin
Te Reo Māori
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Zulu
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Тоҷикӣ
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Corsu
Ōlelo Hawaiʻi
كوردی‎
Кыргызча
Lëtzebuergesch
پښتو
Samoan
Gàidhlig
Shona
سنڌي
Frysk
isiXhosa
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Translation disclaimer

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\n Estate services overview\n

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\n See an overview of services for residents who live on estates, including cleaning, grounds maintenance and garage rental.\n\n\n
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\n Estate cleaning\n

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\n Find out about the cleaning tasks we do on the estates we manage.\n\n\n
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\n Grounds maintenance\n

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\n Find out what garden maintenance you're responsible for if you live on an estate we manage and you have a garden.\n\n\n
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\n Rent a garage\n

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\n Find out about renting a garage from the council, including how much it costs, who gets priority, and how to apply.\n\n\n
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\n Better Broadband\n

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\n Find out about our partnership with internet providers who are offering fast internet on estates in Hackney.\n\n\n
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\n Resident estate improvement fund\n

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\n Find out about the resident estate improvement fund, including how to apply, how much you can apply for, and what you can use the money for.\n\n\n
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\n \n \n \n \n \n\n \n \n\n\n\n \n Translate\n \n
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\n Find private tenants for your property\n

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This page is for private landlords who would like to work with us to find a tenant for their property.

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Our offer

We work in partnership with landlords across the UK to help Hackney residents find homes. So if you’re a landlord, we can help find you a tenant.

We don’t charge admin fees and we have a large database of families, couples and single people who are ready to move to homes across the UK.

We can offer:

  • financial incentives to work with us
  • a choice of tenants
  • a fast service
  • ongoing support
  • a wealth of experience
  • tenancy sustainment to keep things running smoothly

How the scheme works

We operate a matching service that matches prospective tenants with landlords looking to let their properties. This allows us to help families who need to find a home.

As a landlord, you can meet and approve prospective tenants. You also keep responsibility for managing your property.

Benefits of letting your property through us

You benefit from a financial incentive and receive the full rental earnings.

We offer financial incentives to encourage landlords to work with us. The amount we can offer depends on the size and condition of the property you want to let.

The rent you charge your tenant should be no higher than the government’s Local Housing Allowance rate. These rates vary across the UK and reflect the local rents charged in different areas. To check the rate for your property, visit Directgov – Search for Local Housing Allowance rates by postcode or local authority.

All our tenants:

  • go through affordability checks
  • can provide rent in advance
  • go through pre-tenancy training

Our tenants are pre-screened, understand their commitments, and will take care of your property.

We assign you a dedicated officer to deal with your enquiries and provide you with a free property inspection. We aim to provide you with a hassle-free experience.

We don’t charge any fees for our service, so you’ll receive significant savings when compared to typical letting agency fees.

Our requirements

We ask that you:

Your property should be:

Contact us

If you have a property you’d like to let or want to find out more, contact us.

Contact us to let your property

You can also contact us by phone on 020 8356 4411, or email housingsupply@hackney.gov.uk. 

Our opening hours are 9am to 5pm, Monday to Friday.


 

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Housing Supply Team
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Address

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Hackney Service Centre\n1 Hillman Street\nLondon\nE8 1DY\n
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Book a collection for hazardous waste like asbestos and petrol.

You must not put hazardous waste in your normal rubbish bin.

You can get hazardous waste collected by the City of London Corporation.

They will collect things like:

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There is a charge for collections of over 15 square metres of asbestos. All other collections are free.

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\n Mortuary services\n

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Viewings at the mortuary are by appointment only. Call us on the number at the bottom of the page to make an appointment.

The Public Health Act 1936 gives local authorities power to provide a mortuary for the reception of bodies and the carrying out of post-mortems. The London Borough of Hackney has been providing the HM Coroner for Hackney with a public mortuary for many years. The service is run under the jurisdiction of HM Coroner, according to the HM Coroners Act 1988 and the Coroners Rules 1984.

The Hackney public mortuary is used for the reception and storage of bodies of people who have died in the London Borough of Hackney. The mortuary handles deaths that have been referred to the coroner or deaths where a death certificate cannot be issued.

Our staff are committed to providing a professional, dignified, caring and sympathetic service and are proud of the work they undertake. Our mortuary officers are highly qualified and experienced anatomical pathology technicians.

The officers are responsible for:

  • admitting and properly handling cases with dignity and respect
  • providing facilities for the dignified viewing of the deceased persons by relatives (usually for identification purposes)
  • liaising with relatives or funeral undertakers for the collection of the deceased person and any belongings following release by the HM Coroner
  • assisting pathologists in undertaking post-mortems
  • facilitating viewings and identification of the deceased
  • enabling timely and efficient release of the deceased for burial or cremation
  • assisting His Majesty’s Coroner in dealing with cases for faith or religious requirements
  • assisting with training of the Police, ambulance staff and medical or forensic students

The mortuary is regulated by the Human Tissue Act 2004. The guidelines must be adhered to in all aspects of the operation of the mortuary, including

  • carrying out post-mortem examinations
  • the storage of organs and tissues of the deceased
  • the standard of the premises

View Hackney’s public mortuary licence (PDF 225kb).

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Hackney Mortuary
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Opening times

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Monday to Friday9am to 4pm
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Closed each day between 1pm and 2pm.

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Address

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St John's Churchyard\nLower Clapton Road\nLondon\nE8 1HP\n
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\n Paying for a funeral\n

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Funeral costs worry many people, however there are various ways you can keep costs down and sources of funding you can explore to get the help you need.

Ways to pay for a funeral:

  • from a financial scheme the person had, for example a pre-paid funeral plan or insurance policy
  • by you, or other family members or friends
  • with money from the person’s estate (savings, for example) – getting access to this is called applying for a ‘grant of representation’ (sometimes called ‘applying for probate’)
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Help with funeral costs

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There is support available if you need help with the cost of a funeral or need to access bereavement benefits.

If you are struggling to pay for a funeral and your only source of funding is the Funeral Expenses Payment, you are advised to tell the funeral director before committing to any arrangements.

Government support

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See Funeral cost support (GOV.UK)

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You may be eligible for a government funeral expenses payment (if you receive certain benefits or tax credits) that can provide financial assistance to support family or friends with some of the costs:

  • burial fees for a particular plot
  • cremation fees, including the cost of the doctor’s certificate
  • travel to arrange or go to the funeral
  • the cost of moving the body within the UK, if it’s being moved more than 50 miles
  • death certificates or other documents
  • You can also get up to £1,000 for any other funeral expenses, such as funeral director’s fees, flowers or the coffin
  • The payment will not usually cover all of the costs of the funeral.
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Government bereavement support payment (if you receive or are entitled to Child Benefit you may receive the higher rate).

  • You must claim within 3 months of your partner’s death to get the full amount.
  • You can claim up to 21 months after their death but you’ll get fewer monthly payments.
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Government guardian’s allowance (if you are bringing up a child whose parents have died. If you are a lone surviving parent you may also be eligible).

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Other support

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Advice from the Money advice service, which lists alternative options for paying for a funeral.

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Down to Earth is a charitable organisation that can offer advice and assistance to those having difficulty arranging or paying for a funeral.

This includes support via a pre-funeral advice line, dealing with a bill post-funeral and other useful resources such as 10 steps to an affordable funeral (PDF 243kb).

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Child funeral charity assists families financially in England and Wales who have to arrange a funeral for a baby or child aged 16 or under.

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Turn2Us provides a range of financial support, including that related to bereavement.

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Public health or public dignity funerals

The Public Health (Control of Disease) Act 1984 (‘the Act’) places a legal duty on local authorities to arrange for a burial or cremation where no suitable alternative arrangements are being made.

This is called a public health funeral and is designed to protect public health and ensure that all individuals are treated with dignity and respect. In Hackney, we also call these public dignity funerals.

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We provide public health funerals, or public dignity funerals, for people who have passed away and either:

  • their next of kin, relatives or friends can’t pay for a funeral
  • they haven’t got any next of kin, relatives or friends

Where there is no next of kin, we’ll work with the executor of the estate to recoup the funeral costs from the estate of the person who has passed away.

If the person died outside of the council boundary, the funeral arrangements will be the responsibility of the local authority where they died.

If the person died in hospital, speak to the bereavement officer there first.

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The council will do everything in its power to try and locate living relatives or friends of the deceased and pass the responsibility for the funeral on to them.

If next of kin is known but cannot be located the deceased person (their name, date of birth, previous address) will be referred to a probate genealogist.

In rare circumstances, when no information about the deceased is available, the local authority may need to enter the deceased’s property or residence to carry out a property search and will liaise with the property owner/landlord.

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Where the deceased left a will and the executor is traced then the executor would be expected to take on arrangements for the funeral.

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  • By opting for a public health funeral, the next of kin relinquishes any responsibility for, and therefore control of, the funeral to the local authority.
  • The public health funeral will be arranged by the local authority and conducted in line with best practice guidelines. See standard practice for public health funerals – also see Hackney Public Dignity Funeral Policy.
  • The local authority has a legal right to recover, from the estate of the deceased person, the expenses incurred (or however much is available toward them) in the provision of a public health funeral.
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Standard practice for public health or public dignity funerals

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Cases are referred from the coroner’s office, hospices, social services, housing offices, care homes, private landlords and other people.

The steps taken will then vary depending on the referral route and specifics of the case.

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Once the council has accepted a case, we will deal with all aspects of the organisation of a funeral, including registering the death, dealing with the funeral directors to make the arrangements, and paying for the funeral.

The council’s contracted funeral directors will provide everything necessary for a simple but dignified service, including a coffin, transport of the deceased to the crematorium or cemetery in a hearse, and sufficient bearers to transfer the coffin to the chapel.

The funeral director may also arrange for a minister of religion or a representative of the faith of the deceased to lead the service.

If a non-religious service is appropriate, a civil funeral celebrant will be used. Family and friends may attend the funeral service, but will have no choice as to where and when it is held.

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A cremation service will normally be held, unless it is established that the deceased would have chosen burial for religious, cultural or personal reasons, or if a check of the council’s burial records reveals that the deceased owned a grave and there is room for them to be buried in it.

If a burial is required and the deceased did not own a grave, burial will take place in an unmarked shared public grave.

Shared graves have three interments, a headstone with the names of the deceased is put in place once the grave is full.

Cremated remains can be collected from the crematorium by a family member or friend. There is no charge for this.

Local authorities have a legal duty not to cremate a body where they have reason to believe that cremation would be contrary to the wishes of the deceased.

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Homerton University Hospital Trust has its own policy for deaths occurring within the hospital.

The trust takes financial responsibility for any deaths of patients admitted to the hospital where no next of kin can be located.

Where a death occurs in A&E and no next of kin can be found, the Trust will make a referral to Hackney bereavement services to initiate a public health funeral process.

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Hackney Public Dignity Funeral Policy

Hackney Public Dignity Funeral Policy (google doc) outlines the procedures and guidelines we take when handling bodies stored in our mortuary facilities.

Additional information

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Contact information for national and local helplines and support services offering personal bereavement support at Hackney's Bereavement Support.

Bereavement and Property Protection Services

Hackney Service Centre, 1 Hillman Street, E8 1DY

020 8356 3636

info@hackney.gov.uk

Monday to Friday 9am to 5pm

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The government has produced a guide explaining the coroner investigation and inquest process, along with links to other organisations that provide support and advice. Find out more on GOV.UK – Guide to coroner services.

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  1. Ministry of Housing, Communities & Local Government (2020). Public health funerals: good practice guidance. https://www.gov.uk/government/publications/public-health-funerals-good-practice-guidance/public-health-funerals-good-practice-guidance
  2. Legislation.gov.uk (1984). Public Health (Control of Disease) Act 1984. https://www.legislation.gov.uk/ukpga/1984/22
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\n Commitment, renewal of vows and naming ceremonies\n

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Check the costs and booking details for commitment ceremonies, renewal of vows and naming ceremonies.

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Commitment ceremonies

If you do not wish, or are unable, to get married or form a civil partnership, a commitment ceremony could be for you.

A commitment ceremony has no legal basis, but can be wonderful occasion to celebrate with family and friends. Ceremonies can be held in Hackney Town Hall, in one of our approved premises or even in your own home.

There are certain conditions which apply to a home ceremony, including a pre-ceremony visit to you home.

Two registrars will conduct your ceremony. If it is at a weekend, at an approved premise or in your home we will offer a personalised ceremony.

During the ceremony, a record of the ceremony is signed by the couple, witnesses and the registrar. You will receive a commemorative certificate.

Renewal of vows

This ceremony is for any married couple or civil partners to celebrate reaffirming their vows. A renewal of vows ceremony has no legal basis but is a lovely opportunity to create an occasion out of your anniversary.

Ceremonies can be held in Hackney Town Hall, in an approved premise or even in your own home. There are certain conditions which apply to a home ceremony, including a pre-ceremony visit to you home.

Two registrars will conduct your ceremony and if it is at a weekend, at an approved premise or in your home we will offer a personalised ceremony.

During the ceremony, a record of the ceremony is signed by the couple, witnesses and the registrar – the perfect opportunity to re-create your original ceremony photographs. You will receive a commemorative certificate.

Naming ceremonies

A naming ceremony is a popular and ideal way for parents to lovingly welcome their child into the family and the wider community.

Although the non-religious ceremony has no legal standing, it is still a fantastic opportunity for loved ones to declare their love and support for your child. You can choose to select Supporting Adults or Guideparents. They will promise to guide and be there for your child throughout their life. Parents, family and friends can also share readings, songs and poems to commemorate the special occasion.

You can hold a naming ceremony at Hackney Town Hall or many of our approved premises within Hackney.

Even though naming ceremonies are usually held for babies, they can be a fitting gesture for older children too. You may have never got around to organising something for your child when they were younger. You may also have had more children and want to hold a ceremony celebrating all of them.

Fees and charges for our naming ceremonies are based on the chosen venue.

We base fees and charges for our naming ceremonies on the chosen venue. For more information on our naming ceremonies, including how to book, email ceremonies@hackney.gov.uk.

Fees and charges

See Registrars fees’ – ceremonies fees

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\n Religious ceremonies and registering a building for worship\n

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Find out about how to arrange a wedding in a religious building and also how to register a building for worship and marriage.

Fees and charges

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Marriage in religious buildings

A religious marriage ceremony can take place in a religious building which has been registered for worship and for solemnisation of marriages. The service is conducted by the minister and occasionally a registrar will be required to attend to register the marriage.

Couples seeking to marry in a registered religious building which is not Church of England or Church of Wales must give notice at their local register office.

Jewish and Quaker faiths

Special arrangements regarding venues apply for some people marrying according to the rites of the Jewish and Quaker faiths.

Same sex couples

Same sex couples who want to marry in a religious building can do so if the religious governing authority offers same sex marriages and has made a successful application for registration. You may need to provide a letter of confirmation from the minister.

Steps

Contact the minister of the religious building to find out costs and arrangements. Check the relevant notice waiting period before making a booking. Check if the building has a person to register marriages or whether you need to book a registrar.

  1. If you need to book a registrar, contact the register office local to the religious building.
  2. Make an appointment to give notice (if required) at least 3 months before the ceremony.
  3. Collect the marriage authorities from your notice borough after the waiting period is over. Give them to the minister (or the registrar, if one is attending) in advance of the ceremony.
  4. If the religious building you want to marry in is outside the boroughs you and your partner live in and not your usual place of worship you cannot give notice to be married there (except in very limited circumstances). This applies even if the minister has agreed to your marriage. Contact us for further advice.

Civil partnership in religious buildings

Civil partnerships can be registered in a religious building which has been specially approved and your civil partnership registration may be followed by a separate religious ceremony. You must give notice at your local register office and a registrar must be booked to register the civil partnership.

The historic Newington Green Unitarian Church is the first religious building in Hackney to be approved as a venue for civil partnerships.

Steps

Contact the minister of the religious building to find out costs and arrangements. Check the relevant notice waiting period before making a booking.

  1. Contact the register office of the area local to the religious building and book a registrar.
  2. Make an appointment to give notice at least 3 months before the ceremony.
  3. Confirm arrangements with the minister and registrar attending. Form your civil partnership.

Registering a building for worship and marriage

Registering a building for worship

If your religious congregation uses a specific building regularly for worship, you may be able to register that building as a place of worship. Buildings which are registered as places of worship receive a certificate of registration and are added to the Registrar General’s List.

Registering a place of worship for marriage

If your building is registered as a place of worship you can also apply to be a registered place for marriages. You will need to complete two different application forms – one for worship and one for marriage. These can be submitted together.

Registering a place of worship for disuse

If you have ceased to use your registered religious building for regular worship or if your congregation is moving to a different building, it is your responsibility to register the building for disuse.

Authorised persons for marriage

In the first year after a building has been granted registration for marriage, a registrar would need to attend any marriages at the building. When the building has been registered for both worship and marriage for at least one year, you may be able to apply for a member of your congregation to become an ‘authorised person’ for marriages – this person could then register marriages without a registrar being present.

Further information about marriage registration and application forms

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Registration Services\nHackney Service Centre\n1 Hillman Street\nLondon\nE8 1DY\n
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\n Get help paying your business rates\n

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You might be eligible for a business rate relief or an exemption. It depends on:

  • the rateable value (RV) of your business - this is its open market rental value on 1 April 2024, based on an estimate by the Valuation Office Agency (VOA)
  • the sector your business is in
  • the type of property your business is in
     
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The Business Rates Retail, Hospitality and Leisure relief scheme applies to eligible occupied retail, hospitality and leisure properties in 2025 to 2026.

If you are already getting retail, hospitality and leisure relief for 2024 to 2025, we award the 2025 to 2026 retail, hospitality and leisure relief automatically on your annual bill. This is unless, as under guidance, we believe that your business would reasonably be expected to exceed the £110,000 cap. Or, your business is now an excluded business.

See GOV.UK 2025 to 2026 Retail, Hospitality and Leisure Relief guidance.

In line with the conditions set by the government, a ratepayer may only claim up to £110,000 of support under the 2025 to 2026 Retail, Hospitality and Leisure Relief Scheme for all their eligible hereditaments. This cash cap applies at a Group company level (so holding companies and subsidiaries cannot claim up to the cash cap for each company). The cash cap also applies to organisations which, although not a company, have such an interest in a company that they would, if they were a company, result in its being the holding company.

The Retail, Hospitality and Leisure Relief Scheme is subject to the Minimal Financial Assistance limits under the Subsidy Control Act. This means no recipient can receive over £315,000 over a 3-year period (consisting of the current financial year and the 2 previous financial years). Extended Retail Discounts granted in 2022 to 2023 do not count towards the limit. Covid business grants received from local government and any other subsidy claimed under the Minimal Financial Assistance or Small Amounts of Financial Assistance limit over the 3-year period should be counted.

To claim the retail, hospitality, and leisure relief, you must not have exceeded the 2025 to 2026 cash cap of £110,000. You also must not have gone over the £315,000 Minimal Financial Assistance limit for 3 years, including 2024 to 2025.

If the following applies to you, make an application (accepting the relief and declaring that you comply with the cash cap and exemption threshold):

  • you have not received any other 2025 to 2026 retail, hospitality and leisure relief for premises other than the one to which you are liable for in Hackney and you have not received more than the Minimal Financial Assistance limit of £315,000 over 3 years (including 2025 to 2026)
  • you (or if appropriate a company in your Group) have received the 2025 to 2026 Retail, Hospitality and Leisure Relief Scheme support on any other property but to a level below the £110,000 cash cap – you should list the other retail, hospitality and leisure relief granted for premises other than the one to which this bill relates
  • you (or if appropriate a company in your Group) have not received more than the Minimal Financial Assistance limit of £315,000 over 3 years (including 2025 to 2026) – if appropriate you should list the other subsidies you have received

If the following applies to you then you are not eligible to receive this relief:

  • you have exceeded the cash cap on other properties
  • you have received more than the Minimal Financial Assistance limit of £315,000 over 3 years (including 2024 to 2025)

The government and us will not tolerate any business falsifying their records or providing false evidence to gain this discount. This includes claiming support above the cash cap or the exemption threshold. A ratepayer who falsely applies for any relief, or provides false information or makes false representation to gain relief may be guilty of fraud under the Fraud Act 2006.

If you believe that you qualify for the 2025 to 2026 retail, hospitality and leisure relief but haven’t had it awarded, complete the application form:

Apply for 2025 to 2026 retail, hospitality and leisure relief

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The Business Rates Retail, Hospitality and Leisure relief scheme applies to eligible occupied retail, hospitality and leisure properties in 2024 to 2025.

If you are already getting retail, hospitality and leisure relief for 2023 to 2024, we award the 2024 to 2025 retail, hospitality and leisure relief automatically on your annual bill. This is unless, as under guidance, we believe that your business would reasonably be expected to exceed the £110,000 cap. Or, your business is now an excluded business.

See GOV.UK 2024/25 Retail, Hospitality and Leisure Relief guidance.

In line with the conditions set by the government, a ratepayer may only claim up to £110,000 of support under the 2024 to 2025 Retail, Hospitality and Leisure Relief Scheme for all their eligible hereditaments. This cash cap applies at a Group company level (so holding companies and subsidiaries cannot claim up to the cash cap for each company). The cash cap also applies to organisations which, although not a company, have such an interest in a company that they would, if they were a company, result in its being the holding company.

The Retail, Hospitality and Leisure Relief Scheme is subject to the Minimal Financial Assistance limits under the Subsidy Control Act. This means no recipient can receive over £315,000 over a 3-year period (consisting of the current financial year and the 2 previous financial years). Extended Retail Discounts granted in 2021 to 2022 do not count towards the limit. Covid business grants received from local government and any other subsidy claimed under the Minimal Financial Assistance or Small Amounts of Financial Assistance limit over the 3-year period should be counted.

To claim the retail, hospitality, and leisure relief, you must not have exceeded the 2024 to 2025 cash cap of £110,000. You also must not have gone over the £315,000 Minimal Financial Assistance limit for 3 years, including 2024 to 2025.

If the following applies to you, make an application (accepting the relief and declaring that you comply with the cash cap and exemption threshold):

  • you have not received any other 2024 to 2025 retail, hospitality and leisure relief for premises other than the one to which you are liable for in Hackney and you have not received more than the Minimal Financial Assistance limit of £315,000 over 3 years (including 2024 to 2025)
  • you (or if appropriate a company in your Group) have received the 2024 to 2025 Retail, Hospitality and Leisure Relief Scheme support on any other property but to a level below the £110,000 cash cap – you should list the other retail, hospitality and leisure relief granted for premises other than the one to which this bill relates
  • you (or if appropriate a company in your Group) have not received more than the Minimal Financial Assistance limit of £315,000 over 3 years (including 2024/25) – if appropriate you should list the other subsidies you have received

If the following applies to you then you’re ineligible to receive this relief:

  • you have exceeded the cash cap on other properties
  • you have received more than the Minimal Financial Assistance limit of £315,000 over 3 years (including 2024/25)

The government and us will not tolerate any business falsifying their records or providing false evidence to gain this discount. This includes claiming support above the cash cap or the exemption threshold. A ratepayer who falsely applies for any relief, or provides false information or makes false representation to gain relief may be guilty of fraud under the Fraud Act 2006.

If you believe that you qualify for the 2024 to 2025 retail, hospitality and leisure relief but haven’t had it awarded, complete the application form:

Apply for 2024 to 2025, retail, hospitality and leisure relief

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Small business rate relief is not applied automatically – you need to apply for it.

You can get small business rate relief if:

  • your property’s rateable value is less than £15,000
  • your business occupies one property – you may still be able to get relief if you occupy more than one property

Apply

Apply for small business rate relief

If you’ve applied for small business rate relief in the past, you don’t have to apply again.

However, you must contact us if the rateable value of the property has changed.

What you get

You will generally not pay business rates on a property with a rateable value of £12,000 or less.

For properties with a rateable value of £12,001 to £15,000, the rate of relief will go down gradually from 100% to 0%.

If you use more than one property

When you get a second property, you’ll keep getting any existing relief on your main property for 12 months.

You can still get small business rate relief on your main property after this if both the following apply:

  1. none of your other properties have a rateable value above £2,899
  2. the total rateable value of all your properties is less than £28,000
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Charities and community amateur sports clubs can apply for rate relief of up to 80% where they occupy a property that is wholly or mainly used for charitable purposes.

If you think you’re eligible, apply:

Apply for charity relief

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We can also give charities and not-for-profit organisations discretionary rate relief of up to 100%, if you are a registered charity in receipt of the 80% mandatory charity relief or a not-for-profit organisation.

A panel meets on a quarterly basis and decides who will get discretionary rate relief, therefore the application process can take up to 4 months.

Check if you can apply: charity and not-for-profit – discretionary rate relief policy

The relief is awarded at our discretion. There is no right or entitlement to an award.

Applications have to be made every year and must be made online.

You can save your progress and continue whenever you want. For more information, see our guidance documents listed below.

Applications for 2025 to 2026 and 2026 to 2027

Before making your application, read the application guidance (Google Doc). 

Apply Continue your application

Find out about changes to our grants portal and how to save your information before the portal closes on our Community grants page.

Once you’ve applied, you'll get an email with a tracking reference. If you have not included all the information, the application might take longer.

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To be eligible for hardship relief, you need to satisfy us that both:

  • you would be in financial hardship without it
  • giving hardship relief to you is in the interests of people of Hackney

If you think you might be eligible, complete the form and explain your situation:

Apply for hardship relief

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Reliefs that are automatically applied

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Transitional relief schemes are introduced at each revaluation to limit how much your bill can change each year as a result of the business rates revaluation. The next revaluation will come into effect on 1 April 2026.

This means we phase in the changes to your bill gradually, if you’re eligible.

From the 2026 to 2029 tax year you’ll get transitional relief if your:

  • property is in England
  • rates go up by more than a certain amount

We adjust your bill automatically if you’re eligible.

How much your bill can change by

How much your bill can change by from one year to the next depends on both:

  • your property’s rateable value
  • whether your bill is increasing or decreasing as a result of revaluation

You stop getting transitional relief when your bill reaches the full amount set by a revaluation.

The business rates year is from 1 April to 31 March the following year.

If your bill is increasing from 1 April 2026 to 31 March 2029

Rateable value

2026 to 2027

2027 to 2028

2028 to 2029

Up to £20,000 (£28,000 in London)

5%

10% plus inflation

25% plus inflation

£20,001 (£28,001 in London) to £100,000

15%

25% plus inflation

40% plus inflation

Over £100,000

30%

25% plus inflation

25% plus inflation

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You do not need to apply for supporting small business relief - we'll automatically apply it to your bill if your business is eligible. Find out more about supporting small business relief on GOV.UK. 

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From 1 April 2026 there are 5 multipliers. These are shown in the table below. 

Type of multiplierWho it’s forMultiplier value
Small business RHL multiplierRetail, hospitality and leisure (RHL) businesses with RV below £51,00038.2p
Small business non-RHL multiplierNon-RHL businesses with RV below £51,00043.2p
Standard RHL multiplierRHL businesses with RV between £51,000 and £499,99943.0p
Standard non-RHL multiplierNon-RHL businesses with RV between £51,000 and £499,99948.0p
Large property multiplierFor all properties with RV of £500,000 and above50.8p

Previous multipliers

From 1 April 2020 to 31 March 2021 the small business multiplier was 49.9p and the standard multiplier 51.2p.

From 1 April 2021 to 31 March 2022 the small business multiplier was 49.9p and the standard multiplier 51.2p.

From 1 April 2022 to 31 March 2023 the small business multiplier was 49.9p and the standard multiplier 51.2p.

From 1 April 2023 to 31 March 2024 the small business multiplier was 49.9p and the standard multiplier 51.2p.

From 1 April 2024 to 31 March 2025 the small business multiplier was 49.9p and the standard multiplier 54.6p.

From 1 April 2025 to 31 March 2026 the small business multiplier is 49.9p and the standard multiplier 55.50p.

Businesses in London with a rateable value over £92,000 also pay the Business Rate Supplement. This is charged by the Greater London Authority in relation to the Crossrail project.

You can read more information on the Mayor of London’s website.

You can also read Crossrail business rate supplement (BRS) explanatory notes 2026 to 2027 (PDF 73KB).

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Exemptions and empty properties

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A property qualifies for an empty rate exemption (no rates are payable while the property remains empty and unoccupied) in these circumstances:

  • the rateable value is less than £2,900
  • it’s a listed building
  • occupation is prohibited by law (it must be shown that the law provides the owner must not occupy the property in the circumstances currently prevailing or the effect of a prohibition or enforcement notice is to prohibit the owner from occupation)
  • the owner is entitled to possession only in their capacity as the personal representative of a deceased person
  • the property is the responsibility of a liquidator, administrator or trustee in bankruptcy
  • properties that are held by a charity and will be used for charitable purposes when next occupied
  • properties that are held by a community amateur sports club and will be used for this purpose when next occupied
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Non-domestic properties that are empty get 100% empty rate relief for three months from the date on which they become empty and unoccupied. Industrial properties get six months empty rate relief.

Following this period, the full charge is payable unless the property is exempt from empty property rates.

Empty rate exemptions

A property qualifies for an empty rate exemption (no rates are payable while the property remains empty and unoccupied) in these circumstances:

  • the rateable value is less than £2,900
  • it’s a listed building
  • occupation is prohibited by law (it must be shown that the law provides the owner must not occupy the property in the circumstances currently prevailing or the effect of a prohibition or enforcement notice is to prohibit the owner from occupation)
  • the owner is entitled to possession only in their capacity as the personal representative of a deceased person
  • the property is the responsibility of a liquidator, administrator or trustee in bankruptcy
  • properties held by a charity and are used for charitable purposes when next occupied
  • properties held by a community amateur sports club and are used for this purpose when next occupied
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What happens if I don’t pay?

If you get into payment difficulties and you can’t afford to pay your instalments, and if you’ve received a reminder notice, final notice or a court summons, you can make an arrangement to pay:

Make an arrangement to pay

We don’t promise to be able to help everyone but the sooner you contact us, the better our chances of being able to help.

For general recovery enquiries, contact us:

Contact us

Business rates are due in monthly instalments.

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If you miss one payment, we’ll send you a reminder. If you don’t pay this within 7 days, you’ll receive a final reminder and have to pay all the business rates you owe for the year at once.

If you pay the amount you missed but miss payments again we will send you a second and final reminder. You’ll have to pay the full amount that you owe for the year within 7 days.

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If you can’t pay the full balance, contact us immediately to see if we can help you.

We don’t promise to be able to help everyone but the sooner you contact us, the better our chances of being able to help.

Contact us

Or tel 020 8356 3466.

If you don’t pay the full balance, we will start legal proceedings and apply to the magistrate’s court for a liability order against you.

The summons costs are £136. If the court grants the liability order, you will have to pay £12 on top of the £136.

There may also be fees for enforcement agents, which can be substantial.

The liability order allows us to:

  1. employ enforcement agents to seize goods to pay for your debt
  2. start insolvency proceedings against you
  3. make an application for your committal to prison for a maximum of 3 months (if the enforcement agent is unable to recover the debt)

If you pay what you owe, including the enforcement agent’s fees, we will stop all action and costs from the date we receive your payment.

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Business rates
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Opening times

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Monday to Friday9am to 5pm
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Notes

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Direct Debit

Sign up for Direct Debit

The advantages to you of paying by Direct Debit are:

  • no wasted time queuing at the bank, or council offices
  • no postage to pay each month
  • no need to reapply each year as your Direct Debit stays in place and we will notify you of any changes to the amount to be collected from your account
  • it’s safe
  • under the Direct Debit guarantee we have to give you at least 14 days notice prior to any deductions being taken
  • if we make a mistake, you can get full reimbursement from your branch immediately
  • you can cancel your Direct Debit at any time

By phone

You can pay your business rates using your debit or credit card by calling 020 8356 5050.

We accept payment from:

  • Switch
  • Visa
  • Maestro
  • Visa Electron
  • Mastercard
  • Solo cards

Debit or credit card

You can pay in person by cash or debit / credit card at the Hackney self-service payment centre, 2 Hillman Street (behind Hackney Town Hall), open 9am to 5pm, Monday to Friday (excluding bank holidays).

We are able to accept payment from the following types of card: Switch, Visa, Maestro, Visa Electron, Mastercard, Solo.

BACS

You can pay direct into our bank account. Our bank details are:

Account number: 00362964
Sort code: 30-00-00
Account name: London Borough of Hackney

Ensure you quote your business rates account reference when making a payment, this can be found on the front of your bill.

Upload your remittance advice

Bank

You can pay by cash or cheque at the bank using the payment slips provided with your payment booklet.

If you are making payment at your own bank, there should be no charge for this facility. However, some banks may charge if you are making a payment at a bank other than your own.

By post

You can send a cheque to Hackney Service Centre, 1 Hillman Street, London E8 1DY. Write your reference number on the back of the cheque.

Do not send cash through the post.

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\n Report a change to your business rates account\n

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You need to tell us if you’re moving your business or if you have any other changes. This will ensure that you pay the correct amount of business rates.

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Moving your business to Hackney

If you’re moving your business to Hackney please complete the occupation form:

I’m moving into Hackney

Moving your business out of Hackney

If you’re moving your business out of Hackney please complete the vacation form. We’ll send you a final bill.

Moving out of Hackney

Moving within Hackney

If you’re moving within Hackney please complete both forms:

Moving premises in Hackney

We’ll send a final bill for your original property and also begin sending bills, with your new account number, to your new address.

Tell us about any other change to your business or premises

Report a change

By doing this, you make sure you’re paying the right amount and don’t get a backdated increase in your business rates bill.

The kinds of changes to your business or premises that may affect your business rates include:

  • you make physical changes to your premises
  • the nature of your business changes
  • you sublet part of your property
  • you merge 2 or more properties into 1
  • you are currently receiving a relief or reduction and this should no longer apply
  • the Valuation Office changes the rateable value of your property
  • someone else become jointly liable for the rates with you, for example, you take on a partner
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Opening times

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Monday to Friday9am to 5pm
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Notes

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Tell us what you think about this page

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\n \n \n \n \n \n\n \n \n\n\n\n \n Translate\n \n
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\n Register a food business\n

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All food businesses that prepare, store, sell or distribute food in Hackney must be registered and it is a legal requirement for you to register.

The registration requirement applies to new businesses and if you are taking over an existing food business. There is no charge for registration and it does not need to be renewed. 

You can begin trading once you have registered and you do not need to wait for an inspection before you start to operate. Some food businesses may need to be licensed before trading for example if you intend to sell alcohol or sell hot food after 11pm.

See our licensing pages for more information.

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Before you register

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All food businesses that prepare, store, handle, cook or distribute food need to register including:

  • restaurants
  • cafes
  • takeaways
  • shops
  • supermarkets
  • staff canteens
  • warehouses
  • manufacturers
  • packers
  • importers, exporters
  • mobile traders such as ice cream vans, market stalls

Registration also applies to not for profit organisations such as charity, voluntary and community groups.

Exemptions from food registration

Registration only applies if the food activities are regular (at least once a month) and are organised. For example, a community group that organised a cake sale twice a year would not be required to register.

Exemptions from food registration also apply to:

Childminders – Ofsted registration will be used to notify us that you are providing food
Food businesses that are subject to premises approval (those that produce, prepare or handle certain products of animal origin) see approved premises for meat, dairy, fish and egg products.

Please contact us if you think that your business is exempt for further advice: technicalbusinesssupport@hackney.gov.uk.

Mobile traders

Businesses that prepare or sell food from a vehicle eg ice cream vans, need to register their business at the address where the vehicle is normally kept.

Market traders and event caterers should register where the vehicle is kept, where food is stored, prepared or the operational address of the business (this may be a home address). You don’t need to register with every local authority where you trade.

You should only need to register with one local authority and you should receive a single rating under the food hygiene rating scheme.

Other councils may inspect you at different markets or events and they will provide copies of their reports to the registering authority.

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Register

Complete the registration form, answering all of the questions that apply to your business. 

Register your food business

You can also complete the forms below and return a hard copy or email it to the address on the form:

The form must be submitted at least 28 days before you start trading. We will confirm your registration when we receive your completed form.

What happens after registering?

Once registered your food business will appear in the food premises register which is available to the public. Details of personal and other information are not publicly available and will not be disclosed outside the Council, local government and government agencies. 

Inspection

After registration, your business will be inspected by one of our food safety officers to ensure that you comply with relevant food law and to provide advice. Inspections are usually unannounced but appointments will be made for businesses operating from domestic premises.

After the inspection

After the inspection you will be given a food hygiene risk rating that determines how often you will be inspected which will be between every 6 months and every 3 years. If you supply food directly to the public, you will be given a rating between 0 and 5 under the national Food Hygiene Rating Scheme. Your rating will appear on the Food Standards Agency website so that the public can check your score.

Guidance

Visit the Food Standards Agency for guidance for new food businesses.

Inform us of any changes

Once you have registered, you only need to tell us if the business closes, there is a change of owner or the type of business changes. Please contact us by email technicalbusinesssupport@hackney.gov.uk to inform us of any changes.

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Opening times

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\n Find us on

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\n Report food fraud\n

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Food frauds can rip you off financially, harm your health and create an unfair business advantage.

If you’re aware of food fraud happening in Hackney, report it to us.

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Examples of food fraud

Food fraud occurs when illegal, low quality and misdescribed food is deceptively sold to customers as legal, premium or accurately described food. Further information on food fraud can be found from the Food Standards Agency.

Unfit and potentially harmful foods, such as:

  • illegally slaughtered unfit meat
  • recycled animal by-products
  • illegally imported or smuggled food
  • recycled and relabelled foods which are past their ‘use by’ date

Intentional misdescription of food, such as:

  • frozen fish being sold as ‘fresh’
  • mutton as goat
  • cat fish as cod
  • farmed salmon as ‘wild’
  • non-organic as ‘organic’
  • ordinary chicken as ‘corn-fed’, free-range or organic
  • misdescription about the country of origin

Report food fraud

If you are currently working or have been working for a business which may be involved in food fraud activities, or if you, as a customer, have been offered or sold foods which make you suspicious, then please contact us on: 020 8356 4911 or email environmental.health@hackney.gov.uk.

Alternatively, contact the Food Standards Agency by email at foodfraud@foodstandards.gsi.gov.uk or call the food fraud hotline on 020 7276 8527, where you can leave an anonymous message.

Your complaint/information will be investigated in the strictest confidence and if required, appropriate enforcement action will be taken.

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Opening times

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Monday to Tuesday9am to 5pm
Wednesday9am to 4pm
Thursday to Friday9am to 5pm
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Address

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Hackney Service Centre\n1 Hillman Street\nE8 1DY\n
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\n Apply for an advertising board licence\n

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You need an advertising board (A-board) licence if you want to put a freestanding A-board on the pavement in front of your business.

If you want to put tables, chairs or a shop front display on the pavement, you need to apply for a shop front licence instead.

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Apply for a licence

A licence costs £225 and lasts for 6 months. When you apply, you’ll also need to pay a £120 administration fee.

Apply by completing the A-board licence application form (Google Doc) and emailing it with your supporting documents to shopfronts@hackney.gov.uk. 

Once we’ve received your application, we’ll email you a payment link to pay for your licence. You need to pay before we approve your licence.

Supporting documents

You need to send us:

  • proof of identity, such as a scanned copy of your passport or driving licence
  • proof of your home address, such as a utility bill or bank statement from the last 3 months
  • proof of your National Insurance number, such as a payslip, P45 or P60
  • proof of your business address, such as a utility bill or bank statement from the last 3 months
  • your public liability insurance certificate - it must cover at least £5 million
  • a clear photo of your face taken in the last 12 months
  • your business certificate of incorporation - if you’re a limited company

After you apply

We’ll email you to confirm we’ve received your application and let you know if we need more information.

We’ll then check your application and documents and arrange a site inspection. We aim to do this within 10 working days.

Public consultation

Once we have all the information we need for your application, we start a 14-day public consultation period. 

This is when members of the public can tell us if they agree or disagree with your application.

We’ll give you a site notice to put in your shop window or door. This is a document that lets the public know that you’re applying for an A-board and tells them how they can object if they do not think you should have one.

You must make sure it's clearly visible for the full 14 days - including when the shop is closed.

After the public consultation

After the consultation finishes, we’ll take another 14 days to review any comments and make a final decision. 

We’ll tell you the outcome within 7 days of making that decision.

If we reject your application for a licence, we'll refund you for the cost of the licence. The administration fee is non-refundable.

Renew a licence

A licence costs £225 and lasts for 6 months. When you apply, you’ll also need to pay a £60 renewal fee. 

Apply by completing the A-board licence renewal application form (Google Doc) and emailing it to shopfronts@hackney.gov.uk. 

With your application, you also need to send us:

  • proof of your home address - if you’ve moved since your last application
  • your public liability insurance certificate - it must cover at least £5 million
  • a clear photo of your face taken in the last 12 months

Once we’ve received your application, we’ll email you a payment link to pay for your licence. You need to pay before we approve your licence.

If we reject your application to renew a licence, we'll refund you for the cost of the licence. The renewal fee is non-refundable.

Using your A-board

You need to remove your A-board from the pavement by 11pm every day.

If you do not remove the board, we might remove it or cancel your licence. 

A licence does not give you permission to:

  • leave items on the pavement outside of your trading hours 
  • fix your board to the pavement

To find out more about how to use your A-board, view our:

Object to an A-board licence application

If a business is applying for an A-board and you do not think it should have one, you can object to an A-board licence.

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\n Apply for a licence to promote goods or services\n

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You might need a licence to promote goods or services. This includes giving out leaflets or asking people to sign-up, make payments or share personal information in public places.

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Who needs a licence

You need a licence if any of the following apply to your activity:

  • it takes place in a market
  • it uses a fixed spot - like a pitch, stand or podium
  • it involves commercial work - like getting subscriptions, money or customer details

You do not usually need a licence for leaflets about politics, religion or charity. However, you’ll need a licence if the leaflets advertise a business, ask for money or ask people to sign-up for something. This does not include asking people to sign a petition.

If you’re not sure if you need a licence, email markets.service@hackney.gov.uk. 

Check which licence you need

There are 2 types of licence. One is for sharing information and one is for asking for sign-ups, money or data.

Sharing information

You need this licence if you’re only raising awareness. For example, if you:

  • give information only
  • do not sell anything
  • do not ask people to sign up or join anything
  • do not ask for money
  • do not collect personal details

Asking for sign-ups, money or data

You need this licence if you’re:

  • asking people to sign up for something or join a membership
  • asking for money
  • collecting personal details 
  • promoting a paid service

Costs 

You pay 2 types of cost:

  • a licence cost
  • an activity cost - this is a daily or monthly charge to carry out your activity

Licence costs

The licence costs either:

  • £65 for a 6-month licence 
  • £19 for a 1-day licence

The licence is the same price for sharing information and asking for sign-ups, money or data.

Activity costs 

You only pay for the days or months you’re doing your activity.

These costs depend on whether you’re working in a market or on the street, and the type of activity you’re doing.

If your activity takes place in a market using a pitch

It costs:

  • £35 a day or £120 a month - sharing information
  • £75 a day or £250 a month - asking for sign-ups, money or data

If your activity takes place in a fixed spot on the street 

It costs:

  • £25 a day or £90 a month - sharing information 
  • £50 a day or £180 a month - asking for sign-ups, money or data

Apply for a licence 

Email your application form to markets.service@hackney.gov.uk. 

In your email you should also send us:

  • details of the activity
  • where and when you’ll work
  • how many people will work 
  • a copy of your leaflet 
  • photo ID - passport or driving licence
  • proof of your home address - utility bill or bank statement within the last 3 months
  • a copy of your public liability insurance certificate - at least £5 million, covering trading on a public highway 
  • a recent full face photo - taken within the last 12 months

Complete the application form (Google Doc).

You can call 020 8356 8550 or email markets.service@hackney.gov.uk if you need help applying.

After you apply

We’ll process your application within 10 working days.

If your application is successful, we’ll contact you to let you know and arrange payment.

If your application is unsuccessful, we’ll explain why or what you need to do.

Renewing your licence

If you have a 6-month licence, you can renew it for £65.

To renew your licence, email markets.service@hackney.gov.uk at least 2 weeks before it expires. We’ll contact you to arrange payment.

We review renewals within 5 working days.

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Markets Service (markets, shop fronts and street trading)
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Opening times

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Monday to Friday9am to 5pm
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The Market Service office is open for telephone enquiries and walk-in appointments during these hours.

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Address

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Unit 11, First Floor\n51-63 Ridley Road\nLondon\nE8 2NP\n
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\n Translate

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", "message": "Multiple elements with \"form\" role do not have unique labels", "isDuplicate": false, "duplicateOf": null, "fingerprint": "b5842ae40e3b", "firstSeenAt": "2026-09-28T11:02:30.502Z", "patternId": "A11Y-9401032f", "a11yPatternFingerprint": "bb8fda4a84f86b18be8d50ab4e522a25786d47ae3843c98c519ed5612a275d24", "a11yPatternDisplayId": "A11Y-PAT-BB8FDA4A84F8", "a11yOccurrenceFingerprint": "af465ca72afc1cc2f615e55b602455fd88bfe56484fdd5231f9c3f14b572c8da", "a11yOccurrenceDisplayId": "A11Y-OCC-AF465CA72AFC" }, { "rule": "aria_landmark_name_unique", "xpath": null, "html": "
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\n \n \n \n \n \n\n \n \n\n\n\n \n Translate\n \n
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\n Report antisocial behaviour\n

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Antisocial behaviour (ASB) is behaviour that causes or is likely to cause harassment, alarm, or distress to other people. It can seriously reduce their quality of life. It includes:

  • noise
  • littering (including drug paraphernalia)
  • kerb crawling
  • nuisance neighbours
  • street drinking
  • vandalism
  • rowdy behaviour
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Report antisocial behaviour

Provide as much detail as you can about what happened and what impact it had on you or others. Please include your contact details, which we will keep confidential.

Report ASB

How we deal with reports

We investigate all reports of ASB and respond within 2 working days. An officer may call you to discuss, or visit you to investigate your report.

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Report noise

Report noise

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Submit a ASB case review request

Residents and social landlords can ask the community safety partnership to review responses to reports of ASB. This is called an ASB case review.

When you can request a review

You can ask for an ASB (antisocial behaviour) case review if all of the following apply:

  • you’re the victim, or you’re acting on behalf of the victim
  • you’ve reported the same issue at least 3 separate times to the council, police, or your housing provider in the last 6 months
  • you made your complaint within one month of each incident happening
  • your first complaint was made within the last 6 months
  • you believe that no action has been taken

What we mean by “no action taken”

No action taken means we have not:

  • contacted you or told you what we’re doing for your case
  • properly investigated the problem
  • considered your vulnerability or risk of harm
  • shared information between partners, which has resulted in no action being taken

Submit a ASB case review request

You need to give details of:

  • each time you’ve complained
  • the person you have reported each incident to (name, organisation and/or incident reference number)
  • information about the antisocial behaviour
  • why you believe no action has been taken

We'll ask the involved agencies to provide details of your complaints. We will also ask for information about the actions they have considered and taken.

If the application qualifies for an ASB case review, the appropriate partners will meet to discuss the complaint and review the response. They'll make recommendations on how to resolve the problem.

We'll send you a response explaining the action taken. We'll also include suggestions on how the partnership can resolve the ASB.

If you are unhappy with the final response, you can request a further review.

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In accordance with Section 104(9) Antisocial Behaviour, Crime and Policing Act 2014, we publish the following annual details

 20 Oct 2014 to 19 Oct 201521 Oct 2015 to 19 Oct 201620 Oct 2016 to 19 Oct 201720 Oct 2017 to 18 Oct 201819 Oct 2018 to 17 Oct 201918 Oct 2019 to 19 Oct 202020 Oct 2020 to 21 Oct 202120 Oct 2021 to 21 Oct 202220 Oct 2022 to 21 Oct 2023
Applications received79549Unable to provide data due to October 2020 cyberattack91434
Cases where the criteria were not met5133671129
Case reviews carried out20213224
Case reviews that resulted in recommendations being made20213224
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Report crime or antisocial behaviour
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Address

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Hackney Service Centre\n1 Hillman Street \nLondon\nE8 1DY\n
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\n Clean energy services team (Hackney Light and Power)\n

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Hackney Light and Power is our clean energy services team. Through it, we install renewable energy and improve energy efficiency across Hackney.

We oversee a variety of projects and are currently working on 6 initiatives across Hackney. These are:

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Our goals

We want to make Hackney the most environmentally friendly borough in London. Our goal is to:

  • install solar panels on council-owned roofs
  • support non-profit organisations and residents to invest in renewable technologies and make their buildings more energy efficient
  • Increase the number of electric vehicle charging points across the borough
  • invest in renewable heat generation
  • establish a local government-owned energy company

Hackney Light and Power will also create programmes that help to address fuel poverty and support vulnerable residents. This includes:

  • delivering annual rounds of both the nationally recognised Hackney Community Energy Fund for non-profit organisations and the Green Homes programme for vulnerable homeowners and private renters
  • developing a pilot project to generate local renewable electricity that we can sell to residents at a cheaper rate than commercial energy suppliers
  • developing a pilot fuel poverty advice service to attend community spaces across the borough
  • promoting the health and well-being benefits of energy-efficient homes and a greener borough

Becoming zero-net carbon by 2040

Hackney Light and Power will help us meet our target of becoming a zero-net carbon borough by 2040.

To reduce carbon emissions, Hackney Light and Power will:

  • invest in our local community energy sector through the annual Hackney Community Energy Fund
  • continue to develop the Green Homes Programme – the first borough-wide thermal efficiency program in London for privately-owned homes
  • develop and expand our district heating network infrastructure
  • install electric vehicle charging points with a discounted rate for Hackney residents
  • develop and implement energy conservation measures in our corporate buildings as part of the decarbonisation of energy use in these buildings
  • supply the grid with green energy
  • promote an inclusive economy and support the local green jobs market
  • help make Hackney a sustainable, green borough
  • contribute to the nationwide green agenda
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\n Find us on

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\n Translate

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You can see meeting agendas and papers 5 working days before each meeting. We publish these in the calendar of meetings on Hackney Modern Gov.

On Hackney Modern Gov, you can also find information about:

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Upcoming meetings

You can find out what important matters which are coming up in our 'forward plan'.

The forward plan lists key executive decisions we expect the cabinet and officers to make.

If we need to consider confidential information that cannot be discussed in public, we’ll give notice of this in the forward plan and on the meeting agenda.

You can view the forward plan.

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Watch past council meetings

You can:

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Delegated powers reports

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Committees, boards, commissions and forums

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Children and young people commission

Please contact martin.bradford@hackney.gov.uk if you require any further information about the meeting or the commission.

Health in Hackney commission

Please contact Jarlath O’Connell (jarlath.oconnell@hackney.gov.uk), if you have any difficulties accessing these papers.

Inner North East London Joint Health Overview and Scrutiny Committee

Please contact jarlath.oconnell@hackney.gov.uk if you require any further information about the meeting.

Living in Hackney scrutiny commission

Please contact tracey.anderson@hackney.gov.uk if you require any further information about the meeting or the commission.

Scrutiny panel

Please contact Tracey Anderson on tracey.anderson@hackney.gov.uk if you require any further information about the meeting or the commission.

Skills, economy and growth scrutiny commission

Please contact timothy.upton@hackney.gov.uk if you require any further information about the meeting or the Commission.

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Brownswood ward forum

Monday 31 March 2025

Time: 6pm to 7pm

Location:Azalea Court Community Hall, Queens Drive, N4 2BD

Topic for discussion: building vibration report

See Brownswood ward forum leaflet – 31 March 2025 (PDF 345kb)

Cazenove ward forum

Wednesday 4 February 2026

Time: 6.30pm to 8pm

Location: The Boiler House, George Downing Estate, Cazenove Road, London
N16 6BE

Topic for discussion: community safety and antisocial behaviour

See Cazenove ward forum leaflet - 4 February 2026 (PDF 461kb)

Tuesday 29 October 2024

Time: 6.30pm to 8pm

Location: Core Clapton, 161 Northwold Road, Hackney, Clapton
London, E5 8R

Topic for discussion: fly tipping litter and waste

See Cazenove ward forum leaflet – 29 October 2024 (PDF 400kb)

Wednesday 5 January 2022

Time: 7pm to 8.30pm

Location: online via Zoom

Topics for discussion: Stamford Hill Area Action Plan and Hackney’s Green Infrastructure

See Cazenove ward forum – 5 January 2022, Zoom meeting joining details (PDF 1.3mb).

Clissold ward forum

Wednesday 2 October 2024

Time: 5.30pm to 7.30pm

Location: Hawksley Court, Community Hall, Albion Road, N16 0UA

Topics for discussion: Community safety, local crime and antisocial behaviour

See Clissold ward forum leaflet – 2 October 2024 (PDF 389kb).

Thursday 28 July 2022

Time: 5.30pm to 6.30pm

Location: Hawksley Court, Community Hall, Albion Road, N16 0UA

Topics for discussion: Serious crime and Low Traffic Neighbourhoods

See Clissold ward forum leaflet – 28 July 2022 (PDF 388kb).

See Clissold Crescent traffic filter – decision report summary (PDF 537kb).

Tuesday 14 September 2021

Time: 7.30pm to 9pm

Location: online via Zoom

Topics for discussion: Day-time closure of Stoke Newington Church Street to polluting through-traffic during the day and a proposed bus gate coming to the
area

See Clissold ward forum – 14 September 2021, Zoom meeting joining details (PDF 295kb).

Dalston ward forum

Wednesday 10 December 2025

Time: 6pm to 7pm

Location: Dalston CLR James Library, Dalston Square, London, E8 3BQ

Topic for discussion:

  • alcohol and other drug use
  • the health and support available
  • the action and approach taken by Hackney Council

See the Dalston ward forum leaflet – 10 December 2025 (PDF 501kb).

Wednesday 23 April 2025

Time: 6pm to 7pm

Location: Dalston CLR James Library, Dalston Square, London,
E8 3BQ

Topic for discussion: Women’s safety

See Dalston ward forum leaflet – 23 April 2025 (PDF 358kb).

Wednesday 16 October 2024

Time: 6.30pm to 7.30pm

Location: Rhodes Estate Community Hall, Kirkland Walk, E8 3SY

Topic for discussion: Night time economy in Dalston

See Dalston ward forum leaflet – 16 October 2024 (PDF 413kb).

Wednesday 6 December 2023

Time: 6pm to 7pm

Location: Dalston CLR James Library, Dalston Square, E8 3BQ

Topics for discussion: Damp and mould in housing

See Dalston ward forum leaflet – 6 December 2023 (PDF 358kb).

Tuesday 9 May 2023

Time: 6.15pm to 7.15pm

Location: Dalston CLR James Library, Dalston Square, E8 3BQ

Topics for discussion: Future Dalston Plan

See Dalston ward forum leaflet – 9 May 2023 (PDF 362kb).

Wednesday 7 December 2022

Time: 6.30pm to 7.30pm

Location: Dalston CLR James Library, Dalston Square, E8 3BQ

Topics for discussion: Safe Streets

See Dalston ward forum leaflet – 7 December 2022 (PDF 405kb).

Wednesday 19 October 2022

Time: 6pm to 7pm

Location: Dalston CLR James Library, Dalston Square, E8 3BQ

Topics for discussion: Support and help for Hackney residents

See Dalston ward forum leaflet – 19 October 2022 (PDF 359kb).

Hackney Downs ward forum

Thursday 12 March 2026

Time: 6.30pm to 8pm

Location: Landfield Community Hall, Landfield Estate, Stellman Close, Lower Clapton, E5 8QN

Topics for discussion: Waste and recycling

See Hackney Downs ward forum leaflet - 12 March 2026 (PDF 474kb).

Monday 20 November 2023

Time: 6.30pm to 8.30pm

Location: Landfield Community Hall, Landfield Estate, Stellman Close, Lower Clapton, E5 8QN

Topics for discussion: Cost of Living

See Hackney Downs ward forum leaflet – 20 November 2023 (PDF 393kb).

Thursday 11 May 2023

Time: 6.30pm to 8.30pm

Location: BSix College, Kenninghall Rd, E5 8BP

Topics for discussion: Traffic mitigation methods

See Hackney Downs ward forum leaflet – 11 May 2023 (PDF 381kb).

Tuesday 25 October 2022

Time: 6.30pm to 8.30pm

Location: Beckers Community Hall, The Beckers Estate, Rectory Road, Stoke Newington, N16 7QT

Topics for discussion: Traffic mitigation methods

See Hackney Downs ward forum leaflet – 25 October 2022 (PDF 360kb).

Monday 26 October 2020

Time: 6.30pm to 7.30pm

Location: online via Zoom

Topics for discussion: Low Traffic Neighbourhoods

See Hackney Downs ward forum – 26 October 2020, Zoom meeting joining details (PDF 316kb).

Haggerston ward forum

Thursday 15 January 2026

Time: 6pm to 8pm

Location: Haggerston Community Centre, 8 Lovelace Street, E8 4FF

Topics for discussion:

  • housing and communal repairs for council housing estates
  • housing issues and service improvements
  • communal spaces

See Haggerston ward forum leaflet for 15 January 2026 (PDF 471 kb)

Wednesday 9 April 2025

Time: 6pm to 8pm

Location: Haggerston Community Centre, 8 Lovelace Street, London, E8 4FF

Topics for discussion: Antisocial behaviour, street cleaning and community safety

See Haggerston ward forum leaflet – 9 April 2025 (PDF 380kb)

Hoxton East and Shoreditch ward forum

Wednesday 19 January 2022

Time: 7.30pm to 9pm

Location: online via Zoom

Topics for discussion: Living in Shoreditch and the night-time economy

See Hoxton East and Shoreditch ward forum – 19 January 2022, Zoom meeting joining details (PDF 564kb).

Kings Park ward forum

Wednesday 11 March 2026

Time: 7pm to 9pm

Location: Nye Bevan Community Hall, Overbury Street, London, E5 0AW

Topic for discussion: Chatsworth Road bus gate

See Kings Park ward forum leaflet - 11 March 2026 (PDF 738kb).

Tuesday 29 July 2025

Time: 6pm to 8pm

Location: Kingsmead Hall, 9a Kingsmead Way, E9 5QG

Topic for discussion: Sanctuary housing management

See Kings Park ward forum leaflet – 29 July 2025 (PDF 449kb).

Monday 12 May 2025

Time: 6.30pm to 8pm

Location: Vi Forester Community Centre, Gilpin Road, Homerton, E5 0HL

Topics for discussion: Keeping our neighbourhood clean, green and tidy

See Kings Park ward forum leaflet – 12 May 2025 (PDF 406kb)

Saturday 14 January 2023

Time: 2pm

Location: Hackney Marsh, Adventure Playground, Daubeney Fields, Kingsmead Way, E9 5PP

Topics for discussion: Place and physical environment

See Kings Park ward forum leaflet – 14 January 2023 (PDF 389kb).

Lea Bridge ward forum

Thursday 26 February 2026

Time: 7pm to 9pm

Location: Salvation Army Hall, 122 Lower Clapton Road, London,
E5 0QR

Topic for discussion: homes of multiple occupancy (HMO) and private renting

See Lea Bridge ward forum leaflet - 26 February 2026 (PDF 554kb).

Thursday 22 January 2026

Time: 7pm to 9pm

Location: Salvation Army Hall, 122 Lower Clapton Road, London, E5 0QR

Topic for discussion: Chatsworth Road bus gate

See Lea Bridge ward forum leaflet – 22 January 2026 (PDF 556kb).

Monday 16 June 2025

Time: 7.30pm to 9pm

Location:Clapton Salvation Army, Church Centre, 122 Lower Clapton Rd, E5 0QR

Topics for discussion:

  • anti-social behaviour (ASB) issues
  • tackling Homes of Multiple Occupancy (HMOs) and private renters’ rights

See Lea Bridge ward forum leaflet – 16 June 2025 (PDF 507kb).

Monday 10 February 2025

Time: 7.30pm to 9pm

Location: Clapton Salvation Army, Church Centre, 122 Lower Clapton Rd, E5 0QR

Topics for discussion: Tackling ASB, fly-tipping and noise nuisance, the future of Chatsworth Road

See Lea Bridge ward forum leaflet – 10 February 2025 (PDF 481kb).

Wednesday 10 January 2024

Time: 7pm to 8.30pm

Location: Clapton Salvation Army, Church Centre, 122 Lower Clapton Rd, E5 0QR

Topics for discussion: Keeping Lea Bridge safe from crime

See Lea Bridge ward forum leaflet – 10 January 2024 (PDF 511kb).

Thursday 17 June 2023

Time: 7.30pm to 9pm

Location: online via Zoom

Topics for discussion: How could we control traffic in the area between Median Road and Chatsworth Road?

See Lea Bridge ward forum – 17 June 2021, Zoom meeting joining details (PDF 411kb).

London Fields ward forum

Thursday 16 March 2023

Time: 7pm to 8.30pm

Location: Hackney Town Hall, Committee Room 102, Mare Street, E8 1EA

Topics for discussion: Community safety and Broadway Market

See London Fields ward forum leaflet – 16 March 2023 (PDF 377kb).

Stoke Newington ward forum

Tuesday 4 February 2025

Time: 6pm to 8pm

Location: St. Paul’s Church Hall, 182 Stoke Newington Road, N16 7UE

Topics for discussion: Community Safety, ASB and Street Cleansing

See Stoke Newington ward forum leaflet – February 2025 (PDF 312kb).

Woodberry Down ward forum

Thursday 15 January 2026

Time: 6pm to 7pm

Location: The Redmond Centre, Kayani Avenue, N4 2HF

Topic for discussion: community safety and police priorities

See Woodberry Down ward forum leaflet for 15 January 2026 (PDF 1.2mb)

Tuesday 20 May 2025

Time: 7.15pm

Location: The Redmond Centre, Kayani Avenue, N4 2HF

Topic for discussion: Woodberry Down on Crime and Community Safety

See Woodberry Down ward forum leaflet – 20 May 2025 (PDF 422kb).

Tuesday 15 October 2024

Time: 6pm to 7pm

Location: Redmond Community Centre, Kayani Ave, Woodberry Down, London N4 2HF

Topic for discussion: community safety and antisocial behaviour

See Woodberry Down ward forum leaflet – 15 October 2024 (PDF 460kb).

Thursday 14 March 2024

Time: 6pm to 7.30pm

Location: Redmond Community Centre, Kayani Ave, Woodberry Down, London N4 2HF

Topic for discussion: community safety, local crime and antisocial behaviour

See Woodberry Down ward forum leaflet – 14 March 2024 (PDF 459kb)

Monday 24 January 2022

Time: 6pm to 8pm

Location: online via Zoom

Topics for discussion: Stamford Hill Area Action Plan

See Woodberry Down ward forum – 24 January 2022, Zoom meeting joining details (PDF 376kb).

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Committee reports archive

To see scrutiny commission reports and cabinet and committee reports since 2008, search our committee documents database.

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