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Is this page useful?

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\n \n Accessibility and assisted digital\n \n\n\n

\n Getting an accessibility audit\n

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From:
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Getting an expert audit can help find accessibility problems with your service and make sure it meets accessibility requirements.

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If you’re working on a GOV.UK service (that’s a service published on a .service.gov.uk subdomain), you must get an audit before your service moves into public beta.

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Accessibility audits can also help public sector bodies understand:

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The full name of the new regulations is the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

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Work out what needs to be audited

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Before you start searching for someone to carry out your audit, you’ll need to work out which elements of your service you want the audit to focus on.

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It’s not usually feasible to audit the whole service. You should focus on:

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If you build a reusable components library, get all of the components tested. Using a library makes things easier in the long run: if you hard-code all of your pages you’ll need to fix each instance of a problem manually, rather than just updating the library.

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If you’re getting a website audited

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Equally, it’s not feasible to audit an entire website. Your auditor will usually work with you to identify exactly which pages to check. But start by putting a sample together to give them an idea of what’s on your website.

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Your sample should include:

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You should also include in your sample any pages or websites containing information about accessibility, how to contact you, how to use your site, legal information (for example terms and conditions pages, or things like your privacy policy) and any settings or preferences pages.

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What’s involved in an audit

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You’ll need to get your service or website checked against the Web Content Accessibility Guidelines (WCAG) 2.2 (known as conformance testing), to make sure it meets the WCAG 2.2 AA accessibility standard.

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The audit should also include testing with assistive technologies (even if you’ve used assistive technology in your own testing). This shows how well your service performs with things like screen readers and magnification software.

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If your service is being assessed against the Service Standard you must get an accessibility audit - and fix any issues - before your service moves into public beta.

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Do not leave your audit until the last minute - make sure there’s time to act on the recommendations.

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How to get an audit

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You can:

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  • ask a specialist from your department to do the audit - they’ll need good accessibility and assistive tech knowledge, and experience of evaluating services against WCAG 2.2\n
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If you’re working to the Service Standard, arrange a follow-up audit when you book your initial audit, so you can check you’ve fixed any issues.

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If you’re using a third party auditor, there are a couple of extra steps you’ll need to take.

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Write an accessibility audit brief

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You’ll need to write a brief so potential suppliers know what you need from them. In your brief, include:

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  • the name of your service or website and a description of what it is - it’s helpful to include some screenshots and URLs
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  • which user journeys, tasks, patterns or page types you’d like the auditor to look at - it’s helpful to provide a list of components in your pattern library
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  • your timescale for the audit - allow enough time for bug fixes before you move on to the next stage of user testing
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  • which assistive technology and browser combinations you want the auditor to test with, if that’s something you’ve asked for
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  • whether you’re aiming for WCAG 2.2 level AA or level AAA compliance
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  • who will read the audit report - for example, product managers or developers
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  • how much support you want - it’s a good idea to get support from the start and ongoing support after the audit
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  • whether you’ll need help fixing any issues identified in the audit
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You should also tell potential suppliers:

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  • if any part of your service was built by a third party
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Check that you’ll get to discuss things face-to-face with your auditors and make sure they do not rely exclusively on automated tools.

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Check W3C’s evaluation methodology if you’re not sure which pages to get tested or how the evaluation process works.

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Pick a supplier

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Do not automatically go for the cheapest supplier - they often will not represent the most valuable choice. Look for suppliers that:

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  • are familiar with the service standard and GOV.UK design patterns, if you’re building a service for GOV.UK
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  • provide clear and actionable reports - it’s okay to ask to see examples
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  • are involved in the wider accessibility community - for example through publishing blog posts, running training and contributing to standards
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  • can help you prioritise issues and provide support in fixing them - it’s worth paying more for a supplier that can help with this
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  • meet your needs - for example if you need support tickets raised in a specific project management tool
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What happens after the audit

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If you’re building a GOV.UK service, you’ll need to prioritise and fix the issues raised in your audit report before you move into public beta. Your supplier should be able to help you with this - it’s worth choosing a supplier that offers this service, and paying a bit extra if necessary.

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Use your follow-up audit to check you’ve fixed all the issues.

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If you’re a public sector body, you’ll need to work out which issues are reasonable for you to fix now and what you’ll fix later.

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Once that’s done, think about what needs doing to help your organisation continue to meet accessibility standards. For example, you might want to consider:

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If you need extra help, start with the cross-government accessibility community Google group or accessibility community Slack channel.

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You could also use the:

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Publishing an accessibility statement or accessibility page

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Once you’ve finished your audit, you’ll be ready to start working on an accessibility page for your GOV.UK service.

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If you’re a public sector body and you’ve worked out what you’re going to fix now, you’re ready to publish an accessibility statement for your website.

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Updates to this page

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\n Testing for accessibility\n

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From:
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You need to make sure your service meets level AA of the Web Content Accessibility Guidelines 2.2 (WCAG 2.2) as a minimum.

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If the service does not meet WCAG 2.2 AA, you may be breaking the law.

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If you’re working to meet the Service Standard, you’ll also need to:

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The best way to meet accessibility requirements is to:

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Think about accessibility from the start

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Consider accessibility at every stage. You might find these accessibility user profiles useful.

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Start thinking about technical accessibility from alpha. When you’re discussing ideas and developing concepts, consider:

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You should run regular tests as soon as you start writing production code. Once your service moves into public beta, run tests every time you add a new feature.

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When you’re working on rough prototypes, you do not need to worry about your code being accessible. But it’s useful to check that things like the colour contrasts you’re using are accessible.

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Working in this way helps you identify and fix issues early. It’s much more expensive to unpick and fix them at a later stage.

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Testing your code

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Test your code regularly, using both automated testing and manual testing. These tests will also uncover issues with design and content.

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It’s important to do both types of testing - you’ll miss some issues if you only do automated testing.

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Automated testing

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There are a range of tools for automated testing including:

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Manual testing

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Doing a basic accessibility check if you cannot do a detailed one is guidance to help you test for common accessibility problems, including:

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Some browsers have tools that make it easier to find accessibility problems in the Document Object Model (DOM). For example, the Accessibility Inspector for Mozilla Firefox and the accessibility features in Chrome DevTools.

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There are also tools like Microsoft’s Accessibility Insights which help going through manual checks.

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Testing with assistive technologies

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Your service needs to work on the most common browsers and devices people will use to access your service.

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You must also make sure your service works with common assistive technologies.

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This means:

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  • where possible, doing some testing with assistive technology yourself
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Getting an accessibility audit

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You must get an accessibility audit - and fix any issues - before your service moves into public beta.

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Useful resources

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You can start some simple tests with:

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You can also read some blog posts on:

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Related guides

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You may also find these guides useful:

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Updates to this page

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    Added information about WCAG 2.2 and what GDS is doing as a result of the new success criteria in WCAG 2.2.

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\n Call HMRC if you're having problems paying with a debit or credit card — you cannot make payments using this phone number.\n

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  • get help with card payment error messages
    • \n
  • trace and confirm online debit and credit card payments
    • \n
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You cannot make payments using this phone number.

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You can also find out information in your business tax account.

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Telephone: 0300 200 3601

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Outside UK: +44 1506 476 013

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Opening times: Monday to Friday, 8am to 5pm. Closed bank holidays.

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Find out about call charges

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Related content

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Guidance

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HMRC contacts

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Updates to this page

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\n Technical support with VAT online services\n

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\n Use the online form or call HMRC to get help with all VAT online services.\n\n\n

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From:
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\n HM Revenue & Customs\n\n
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Published:
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14 May 2025
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Online

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Get help with problems signing in
\nFind out what to do if you’ve lost your:

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    \n
  • user ID
    • \n
  • password
    • \n
  • activation code
    • \n
\n\n

You can also check service availability and if there are any problems with our online services (including error messages).

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You can find out information about VAT online services in your business tax account, including how to:

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  • change passwords
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  • add other users to your account
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  • manage your online agent
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Phone

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Call HMRC to get help using VAT online services.

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Do not use this helpline for:

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Before you call

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This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

\n\n

This helpline may also ask you some security questions. Make sure your personal details and address are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.

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You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3701. Find out more on the Relay UK website.

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You’ll need your:

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    \n
  • postcode
    • \n
  • VAT registration number
    • \n
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Get help from HMRC if you need extra support.

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\n\n

Telephone: 0300 200 3701

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Textphone: 18001 0300 200 3701

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Outside UK: +44 2920 501 261

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Opening times: \nMonday to Friday, 8am to 6pm. Closed bank holidays.

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Phone lines are less busy between 8:30am and 11am.

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Find out about call charges

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Related content

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Guidance

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HMRC contacts

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Updates to this page

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Published 14 May 2025
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\n \n Licence\n \n\n\n

\n Domiciliary support service registration (Wales)\n

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\n You need to register to provide a domiciliary support service, including the provision of supported living and extra care housing in Wales.\n

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\n \n Licence\n \n\n\n

\n Support services providing day care to adults registration (Scotland)\n

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\n To provide support services providing day care to adults registered in Scotland you must be registered with the Care Inspectorate\n

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\n Apply for this licence\n

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\n \n\n \n Start now\n \n \n \n \n\n\n on the Care Inspectorate website\n\n

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To provide support services providing day care to adults registered in Scotland you must be registered with the Care Inspectorate.

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How to apply

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You can apply online, or by contacting your local Care Inspectorate office for an application pack. You’ll have to pay a registration fee when you apply, and your application must include:

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  • details of the manager (if you will not be the manager of the service)
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  • references
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  • financial details - eg a statement from the bank on your financial standing and reliability
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  • declarations regarding any convictions, bankruptcy or previous involvement in registered services
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You need to provide information on your proposed service, in particular:

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You must also attach the following documents:

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  • programmes for staff induction, development and training
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  • plans of the premises
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  • copies of planning permission, the building warrant and building completion certificates
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  • surveyors reports
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  • ventilation, heating and lighting details
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  • financial information
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  • aims and objectives statement
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The Care Inspectorate will inspect your premises, staff and management. You must be able to prove that you meet the relevant National Care Standards.

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To meet the required standards you must:

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  • provide detailed information documents to explain your service to users - this includes the aims of the service, the support provided, users’ rights and responsibilities, complaints procedures, and your recent inspection report
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  • have adequate management and staffing arrangements - you must show that staff receive quality training, and have knowledge of policies and procedures, that management is supportive and reliable, and that the recruitment process is comprehensive
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  • have in place written agreements with users to define the service and set out terms of the contract
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  • draw up a personal plan for each user that includes a mutually-agreed tailored plan with a nominated member of staff and is regularly reviewed
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  • provide a secure environment that provides personal and public spaces
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  • provide a service that can be tailored to each individual’s personal and social preferences
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  • provide access to, and demonstrate competence with, and relevant aids and equipment for users
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  • have systems in place to protect users - such as risk assessments, and protection from bulling or harassment
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  • demonstrate respect for the social, cultural and religious beliefs of users
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The Care Inspectorate will monitor your adherence to the care standards after registration through ongoing evaluation.

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Conditions

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You must comply with any conditions attached to the registration. You must keep your certificate of registration (or a copy of it) in a prominent place in any premises you have.

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\n \n News story\n \n\n\n

\n Help find new ways to ease global disruption: apply for funding\n

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\n UK businesses can apply for a share of £20 million in a fast-track competition to develop new ways to tackle global disruption such as that caused by COVID-19.\n

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From:
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\n Innovate UK and UK Research and Innovation\n\n
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Published:
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3 April 2020
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\n A waitress servng coffee to friends\n

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Businesses and individuals across the world are facing huge challenges in the face of the coronavirus pandemic.

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The requirement to stay at home and to social distance or self-isolate presents new threats to a wide range of businesses and services, from delivery businesses to food manufacturers, entertainment, financial services, healthcare, hospitality, retail, transport and community support.

\n\n

Business innovation can play a significant role in developing ways to ease the disruption from COVID-19 and any future global disruption.

\n\n

Innovate UK is investing up to £20 million in business projects to develop innovative and ambitious ideas to significantly address the needs of society or industry resulting from the coronavirus outbreak.

\n\n
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Find out more about applying for Innovate UK funding.

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Business can develop ambitious solutions to society’s needs

\n\n

Science Minister Amanda Solloway said:

\n\n
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The response of researchers and businesses to the coronavirus outbreak have been remarkable. This new investment will support the development of technologies that can help industries, communities and individuals adapt to new ways of working when situations like this, and other incidents, arise.

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\n\n

Dr Ian Campbell Interim Executive Chair, Innovate UK, said:

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\n

The Covid-19 situation is not just a health emergency, but also one that affects the economy and society. With that in mind, Innovate UK has launched this rapid response competition today seeking smart ideas from innovators.

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These could be proposals to help the distribution of goods, educate children remotely, keep families digitally connected and even new ideas to stream music and entertainment. The UK needs a great national effort and Innovate UK is helping by unleashing the power of innovation for people and businesses in need.

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Help key industries and services disrupted by pandemic

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This fast-track competition is open for 10 working days.

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Businesses can attract up to £50,000 as an upfront grant payment to cover the full costs of a project lasting up to 6 months.

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Projects with strong potential could attract follow-on funding.

\n\n

Ideas should aim to help key industries and services disrupted by the pandemic and its aftermath. For example, this could include:

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  • new platforms and software for music artists to stream live performances, connect remotely to their fan-base and allow global audiences to enjoy their live experience
    • \n
  • new ways for families to connect with and remotely monitor their elderly or vulnerable relatives and ensure they are receiving what they need, including food deliveries, doctor appointments and help to pay bills
    • \n
  • technology to help retailers to better respond better to spikes in customer demand, including to ensure they can deliver country-wide
    • \n
  • new education tools that allow teachers to remotely set tasks that keep the whole class together, support vulnerable children and ensure no-one is left behind
    • \n
\n\n
\n

Find out more about how Innovate UK is supporting businesses in response to COVID-19

\n
\n\n
\n

Find out more about how UK Research and Innovation is responding to coronavirus

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Competition information

\n\n
    \n
  • the competition opens today Friday 3 April 2020, and the closing date is at midday on Friday 17 April 2020
    • \n
  • businesses of any size may apply
    • \n
  • we expect projects to be awarded grants of up to £50,000 and for them to last up to 6 months
    • \n
  • businesses can attract 100% of their project costs
    • \n
  • projects must start by June 2020
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Find out more about this competition and apply.

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Updates to this page

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\n \n Press release\n \n\n\n

\n New ‘Find a Job’ service to support thousands of jobseekers into work\n

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\n One of the UK’s largest recruitment websites Universal Jobmatch is to be re-named ‘Find a Job’. \n

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From:
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\n Department for Work and Pensions and The Rt Hon Lord Alok Sharma KCMG\n\n
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Published:
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20 April 2018
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The free government recruitment service – now operated by Adzuna – will continue to connect jobseekers with thousands of employers across the UK.

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The change will come into effect on 14 May, and access to existing ‘Universal Jobmatch’ accounts will be available up until 17 June 2018.

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The Minister for Employment, Alok Sharma, said:

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With the employment rate the highest it has been since records began, I want those still looking for work around the country to have the very best opportunity to find a role that suits their needs.

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Our new Find a Job service offers one of the largest free job search functions out there – and with a near record number of vacancies, there are plenty to choose from.

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Search and apply for jobs using the Find a job service.

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The service will offer jobseekers and employers a simpler and more streamlined way to log in and access their information. The site will continue to allow jobseekers to search for work 24 hours a day, 7 days a week. Through the creation of an account, they will be able to track their activity, create tailored job alerts and store multiple CVs, to ensure their applications are the best they can be when applying for roles.

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Following a competitive procurement process, Adzuna has been providing the new service from early 2018. The site will offer a faster, more efficient experience. A more powerful search using Adzuna’s technology will match jobseekers to employers’ available roles quickly and effectively.

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The unemployment rate (4.2%) has not been lower since 1975 and the number of people out of work is down by 136,000 compared to a year ago. This shows the enormous progress that is being made to help even more people benefit from being in work.

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This change will incur no extra cost for the Department for Work and Pensions.

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Contact Press Office

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Media enquiries for this press release – 020 3267 5144

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Press Office

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\n Caxton House\n
Tothill Street
London
SW1H 9NA\n

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\n Telephone: 0115 965 8781\n

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Follow DWP on:

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Updates to this page

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\n \n Press release\n \n\n\n

\n Publication of DWP research report 707: Employment and Support Allowance: findings from a face-to-face survey of customers\n

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\n Survey focusing on the characteristics, views and experiences of customers who have made a claim for Employment and Support Allowance (ESA).\n

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From:
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\n Department for Work and Pensions\n\n
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Published:
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12 November 2010
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The Department for Work and Pensions today publishes a report of a survey focusing on the characteristics, views and experiences of a sample of customers who have made a claim for Employment and Support Allowance (ESA).

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The main findings were as follows:

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    \n
  • \nAwareness of ESA at the start of claim, and during assessment, was low: 83 per cent of customers were unaware of ESA before they claimed and were told about it by someone else. 62 per cent of respondents awaiting a face-to-face Work Capability Assessment, and 95 per cent of those awaiting a Work-Focused Health-Related Assessment (this is now suspended), said they did not know what to expect at them.
    • \n
  • \nSatisfaction with the initial ESA claim process was relatively high: Most (70 per cent) claims were made by phone, 75 per cent of people found answering the questions asked straightforward, and 80 per cent felt the person they spoke to understood their situation well.
    • \n
  • \nViews on the ESA50 form footnote 1 were mixed: 40 per cent of respondents found it easy to complete, but 40 per cent found it difficult. Half said they had help to complete it. Customers with mental health conditions were more likely to have difficulty (58 per cent had difficulty, compared to 44 per cent of those with physical health conditions).
    • \n
  • \nViews of the face-to-face Work Capability Assessment (WCA) seemed heavily influenced by claim outcome: 71 per cent of Work-Related Activity and Support Group customers thought the doctor/nurse conducting the WCA understood their condition well, compared to 29 per cent of those found Fit for Work.
    • \n
  • \nThose placed in the ESA Work-Related Activity Group had a wide range of views on their prospects of future employment: A tenth were looking for work and a fifth said they would need help, training or rehabilitation before they could consider working. At the other end of the spectrum, a fifth said they were permanently unable to work because of their health condition.
    • \n
  • \nA health improvement appeared to be a key driver of claims which are withdrawn by the customer, or closed by Jobcentre Plus, before they are fully assessed:41 per cent of this group were back at work by the time of the survey and a further 30 per cent were looking for work.
    • \n
  • **Being found Fit for Work appeared to have little bearing on individuals’ assessment of their prospects of working: **46 per cent of this group identified their health condition as their main barrier to work, while 22 per cent said they were permanently unable to work due to their health.
    • \n
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Notes for Editors:

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    \n
  1. “Employment and Support Allowance: findings from a face-to-face survey of customers”, by Helen Barnes, Paul Sissons and Helen Stevens, all from the Institute of Employment Studies, is available on the DWP website: http://research.dwp.gov.uk/asd/asd5/rrs-index.asp\n
    2. \n
  2. 3,650 people who made a claim for ESA between April and June 2009 were interviewed between December 2009 and February 2010, to allow enough time for them to have had a final decision on their claim b the time of the survey.
    3. \n
  3. A follow-up survey was conducted with this group of people between July and September 2010, to examine people’s ongoing experiences of ESA, or if they were no longer receiving ESA at this time, their subsequent activities. Findings from this follow-up survey will be published in the DWP research report series in early 2011.
    4. \n
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\n Footnotes

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  1. The ESA50 form is a questionnaire customers fill in after their initial claim, giving details of how their condition affects their ability to carry out day-to-day activities.
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Published 12 November 2010
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\n \n Press release\n \n\n\n

\n Publication of DWP research report 745: employment and support allowance: findings from a follow-up survey of customers\n

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\n Report of survey research into a sample of customers who made a claim for Employment and Support Allowance.\n

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From:
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\n Department for Work and Pensions\n\n
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Published:
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1 June 2011
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\n \n This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government\n \n\n \n
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The Department for Work and Pensions today publishes a report of survey research into a sample of customers who made a claim for Employment and Support Allowance. They were initially surveyed in December 2009 - February 20101 and this report details findings of a follow-up survey of the same people about seven months later, in June-September 2010. This report focuses on whether people’s circumstances had changed over time, their ongoing ESA claim experiences, and the activities of those who left ESA.

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Key findings

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  • Customers’ personal and household circumstances were stable over time, although their health was more changeable. A quarter reported improved health, a quarter reported their health had declined, with the remainder saying it was about the same.
    • \n
  • Views on Work Focused Interviews were positive, with 87 per cent of people who had attended them agreeing advisers were helpful, and 88 per cent saying they were helpful in thinking about paid work in future.
    • \n
  • There was no clear relationship between attitudes to work, as measured by level of agreement with a series of statements about the benefits of work, and the number of Work Focused Interviews attended.
    • \n
  • Amongst people found Fit for Work, when their ESA claim ended, 28 per cent said they moved into (or back to ) work and 48 per cent claimed another benefit which was usually Jobseeker’s Allowance.
    • \n
  • The remaining 24 per cent of the Fit for Work group had a wide range of next steps. These were fragmented and were a mixture of ‘clear’ activities such as going to college, retiring or being supported by family, friends or savings, and ‘unclear’ activities such as ‘continued without benefits’ or saying they did not know what they did next.
    • \n
  • Rates of moving into work were higher amongst those whose claim was closed or withdrawn before a Work Capability Assessment decision was made, than for the Fit for Work group. Forty-seven per cent of this group moved into (or back to) work. Thirty-eight per cent claimed another benefit which was usually Jobseeker’s Allowance, and the remaining 15 per cent were fragmented between ‘clear’ and ‘unclear’ activities, as detailed above for the Fit for Work group.
    • \n
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Notes for Editors:

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  1. “Employment and Support Allowance: findings from a follow-up survey of customers”, by Helen Barnes, Paul Sissons and Helen Stevens from the Institute of Employment Studies, was published on 1 June 2011 as report 745 in the DWP research report series. It is available on the DWP website: \nhttp://research.dwp.gov.uk/asd/asd5/rrs-index.asp - Footnote 1
    2. \n
  2. This research involved telephone interviews with 1,850 customers in July-September 2011. These customers made an initial claim for ESA in April-June 2009, and were initially surveyed in December 2009-February 2010
    3. \n
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Footnotes

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  1. The findings of this initial survey have been published in the DWP research report series as ‘Employment and Support Allowance: Findings from a face-to-face survey of customers’
    2. \n
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Published 1 June 2011
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\n \n Research and analysis\n \n\n\n

\n Support for Newly Unemployed and Six Month Offer evaluations (RR691)\n

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\n This research explored the implementation and delivery of Support for Newly Unemployed (SNU) and the Six Month Offer (6MO).\n

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From:
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\n Department for Work and Pensions\n\n
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Published:
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1 October 2010
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\n Documents\n

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\n Support for Newly Unemployed and Six Month Offer evaluations (RR691): report\n

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Ref: ISBN 978-1-84712-838-6

\n\n\n

PDF, 547 KB, 93 pages

\n\n\n\n\n

This file may not be suitable for users of assistive technology.

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\n \n \n Request an accessible format.\n \n
\n \n If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.\n\n
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\n Support for Newly Unemployed and Six Month Offer evaluations (RR691): technical appendices\n

\n\n\n

PDF, 405 KB, 60 pages

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This file may not be suitable for users of assistive technology.

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\n \n \n Request an accessible format.\n \n
\n \n If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.\n\n
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\n Support for Newly Unemployed and Six Month Offer evaluations (RR691): summary\n

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PDF, 107 KB, 4 pages

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By Sandra Vegeris, Kim Vowden, Christine Bertram, Rosemary Davidson, Fatima Husain, Karen Mackinnon and Deborah Smeaton

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This research explored the implementation and delivery of Support for Newly Unemployed (SNU) and the Six Month Offer (6MO). Qualitative research was undertaken in seven Jobcentre Plus districts from September 2009 to February 2010 to help understand the impact of these measures on Jobcentre Plus customers, providers/ brokers and employers. Further qualitative research output, on SNU/ 6MO, with Jobcentre Plus staff was incorporated using associated Jobseekers Regime Flexible New Deal (JRFND) research. This is the first in series of evaluation reports aiming to establish the extent to which SNU and 6MO lead to additional customer employment outcomes.

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    \n \n Research and analysis\n \n\n\n

    \n Individual Placement and Support - Alcohol and Drug study: main findings\n

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    Updated 26 January 2024

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    \n Applies to England\n

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    Summary

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    This is the first study of Individual Placement and Support (IPS) for adults in treatment for alcohol and drug dependence. It found that IPS helped more participants achieve employment in the open job market than standard employment support. There was evidence that IPS was effective in helping people with alcohol dependence and ‘other drug’ dependence find a job, but not for people with opioid dependence. Finding work in the 18 months of the study follow-up was the study’s primary outcome measure.

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    IPS was cost-effective for improving quality of life for people with alcohol and ‘other drug’ dependence, but not for those with opioid dependence. There was evidence that IPS was cost-effective at improving the number of days a person worked.

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    These promising findings informed the policy decision to make IPS available to more people with alcohol and drug dependence. It is currently being expanded across England.

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    This report summarises a Lancet journal article on IPS for alcohol and drug dependence. You can find more information about the study in the article.

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    Introduction

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    Background to IPS\n

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    Employment is essential in supporting people to improve their financial and social status. Job loss and unemployment are linked to poverty and ill health. Unemployed people with alcohol and drug dependence often say that employment is a recovery goal, but they are often excluded from the workplace, or struggle to get or keep a job.

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    Originally developed in the USA, IPS is an intensive employment support intervention to help people find and stay in work. IPS follows principles of:

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    • personal job-related preference
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    • rapid job search
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    • interview preparation
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    • in-work support
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    This intervention has been evaluated in populations with severe mental illness and other disabilities, and is more effective than standard employment support. But the effectiveness and the cost-effectiveness of IPS for people with alcohol and drug dependence was unknown.

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    The IPS-AD study

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    Professor Dame Carol Black’s independent review of drugs identified employment as an essential part of recovery for people with alcohol and drug dependence. With funding from the UK government’s Work and Health Unit, Public Health England (PHE) led the Individual Placement and Support - Alcohol and Drug (IPS-AD) study. After PHE was abolished in 2021, the IPS work was continued by the Office for Health Improvement and Disparities (OHID), which is part of the Department of Health and Social Care.

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    We ran the IPS-AD study between 2018 and 2021. It was the first multi-centre randomised controlled trial (RCT) of the effectiveness and cost-effectiveness of IPS for adults with alcohol and drug dependence. The study was initiated in 7 community treatment centres for alcohol and drug dependence in England. These centres were in:

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    • Birmingham
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    • Blackpool
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    • Brighton and Hove
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    • Derbyshire
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    • London Borough of Haringey
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    • Sheffield
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    • Staffordshire
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    Study participants:

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    • were adults (18 to 65 years)
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    • were unemployed or economically inactive for at least 6 months
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    • wanted to access the open job market
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    • had been in treatment for at least 2 weeks for alcohol dependence, opioid dependence or problems with other drugs
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    Study methodology

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    We randomly allocated participants into 2 study arms. One arm received standard employment support (or ‘treatment as usual’ (TAU)). The other arm received IPS.

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    We gave participants in the TAU arm information about the standard employment support services provided at the treatment centre and local area. This included support from Jobcentre Plus and any locally commissioned employment support programmes.

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    For participants in the IPS arm, we assigned them an IPS employment specialist who offered the IPS intervention for up to 9 months. If a participant found work, they were offered up to 4 additional months of in-work support. The total time that a participant could receive IPS in the study was 9 to 13 months.

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    IPS started with 4 sessions in the first month to:

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    • review the participant’s skills, experience and employment preferences
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    • offer help with writing or updating a CV
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    • implement a job search strategy
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    • prepare for interviews
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    After the first month, the frequency of IPS sessions was about every 2 weeks. In-work support was 4 meetings in the first month then every 2 weeks. The IPS-AD study team produced IPS training materials for alcohol and drug dependence along with specialist IPS organisations. Each employment specialist attended comprehensive IPS and practitioner skills training.

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    A UK Health Research Authority research ethics committee approved the study plan and materials. We pre-registered the analytical plans on the Open Science Framework and reported according to standard RCT guidelines. An independent trial steering committee and data monitoring committee oversaw the research. Both committees had particular expertise in this type of intervention and study. They included:

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    • experts by experience (people with experience of alcohol or drug treatment and recovery)
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    • experts in employment policy and support
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    • academics
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    Study implementation

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    Participants and what they received

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    After excluding people who were ineligible to take part in the study, we randomly allocated 1,687 participants to either TAU or IPS. There were 844 who received TAU and 843 who received IPS.

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    There were 3 clinical groups in the study:

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    1. People in treatment for opioid dependence, who were the largest group with 837 people.
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    2. People with alcohol dependence, who were the second-largest group with 610 people.
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    3. People who had problems with other drugs, which were mainly cannabis, cocaine and amphetamines. There were 240 people in this group.
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    The TAU and IPS study arms were similar on demographic and clinical characteristics. Most participants had severe dependence when they were admitted to their current treatment episode (68%).

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    In the TAU arm, 66% of participants received standard employment support. Of the participants in the IPS arm, 95% received at least one IPS session.

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    Among the 843 participants who received IPS, there was an average of 14.5 contacts with the employment specialist. On average, participants received IPS for 30 weeks.

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    Evaluating the delivery of IPS\n

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    After initiation, independent practitioners from the Centre for Mental Health and IPS Grow evaluated the quality of IPS delivered by each of the 7 centres at 5 to 7 months and 15 to 18 months. This included using standardised tools, such as the IPS fidelity scale. This 25-item tool assesses how closely the IPS being delivered sticks to the IPS model and its delivery principles. Reviewers assessed:

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    • staffing, including caseload size
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    • organisation, such as support offered from other team members
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    • service delivery issues, such as the type of jobs and employers found
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    The reviewers also offered written recommendations to each centre on how they could improve. The first fidelity review rated IPS delivery in all 7 centres as ‘fair’. But all services improved after 18 months, with 2 maintaining their ‘fair’ grade and 5 centres achieving ‘good’ fidelity.

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    The study also included an independent, external qualitative evaluation undertaken by RAND Europe and the Centre for Mental Health. This evaluation involved a series of interviews with:

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    • study participants
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    • \nIPS specialists
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    • treatment service staff
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    • other stakeholders, such as Jobcentre Plus staff and employers
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    Outcome measures

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    Primary outcome measure

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    The primary outcome measure to evaluate IPS effectiveness was whether the participant found work during the 18 months of study follow-up. We defined this as working in the open job market for at least one day.

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    Secondary outcome measures

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    There were also 12 secondary outcome measures, made up of 5 vocational outcomes and 7 health outcomes relating to alcohol and drug treatment.

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    The 5 vocational outcomes were:

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    • number of days of employment
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    • number of days to first job from involvement in study
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    • number of jobs during follow-up period
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    • length of longest-held job
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    • working in a single job for at least 13 weeks
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    The 7 health outcomes relating to alcohol and drug treatment were:

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    • alcohol consumption (for the alcohol group)
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    • opioid use and drug injecting (for the opioid group)
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    • main drugs used (for the ‘other drugs’ group)
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    • substance use dependence status (for all groups)
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    • number of days enrolled in treatment (for all groups)
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    • number of treatment episodes (for all groups)
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    • treatment status at end of follow-up (for all groups)
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    Effect of the COVID-19 pandemic and other employment services

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    Recruitment to the study was during the COVID-19 pandemic, so we assessed whether the impact of the pandemic had an effect on the probability of getting a job.

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    Also, since 67% of the IPS group also had at least one contact with Jobcentre Plus, we assessed the impact of IPS only and IPS with Jobcentre Plus support.

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    Measuring vocational and health outcomes

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    To measure vocational outcomes, we linked the participant’s National Insurance number (or their name, date of birth and postcode) to databases operated by the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC). The study received data for 18 months before and after the date the participant enrolled in the study.

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    To measure health outcomes relating to alcohol and drug treatment, we linked information from the National Drug Treatment Monitoring System (NDTMS) using the same procedure. NDTMS is a database that collects information about drug and alcohol treatment in England.

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    Of the 1,687 participants taking part in the study, HMRC verified the employment records of 1,403 (83%) participants. We estimated the missing data for the remaining participants using a statistical procedure called multiple imputation.   

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    Cost-effectiveness outcomes

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    There were 2 cost-effectiveness outcome measures:

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    • a quality of life health outcome expressed as a quality-adjusted life year (QALY) (where one QALY is equal to one year of life in perfect health, measured in terms of the person’s ability to carry out daily life activities free from pain or mental ill health)
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    • the number of additional days a person receiving IPS worked during follow-up (compared with the TAU group)
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    We also estimated the cost of IPS, alcohol and drug treatment, and health services participants received.

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    Estimating cost-effectiveness

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    We estimated cost-effectiveness using a threshold value for an economic concept called willingness to pay (WTP). A WTP threshold value is the amount of money that a consumer is willing to pay for an improvement in an outcome. In this study, we evaluated each additional QALY using the HM Treasury’s WTP threshold of £70,000 for interventions like IPS. Following a previous IPS study, we evaluated each additional day in employment using a WTP threshold of £200.

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    Study findings

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    Primary outcome

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    For the primary outcome of participants finding work, HMRC confirmed that 207 of 697 participants in the IPS arm (30%) found work. In the TAU arm, HMRC confirmed that 175 of 706 participants (25%) found work. In our analysis using multiple imputation, this was a statistically significant effect for IPS.

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    While there was evidence that IPS was effective in helping participants in the alcohol and ‘other drug’ groups find work, it was ineffective for the opioid group. The alcohol and ‘other drug’ groups were respectively 48% and 45% more likely to find work.

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    There was no evidence that the COVID-19 restrictions reduced the IPS intervention effect.

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    From additional analysis, we found there was evidence that the odds of finding a job were greater for participants who received both IPS and standard employment support than for those who only received IPS.

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    Secondary vocational outcomes

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    Looking at secondary vocational outcomes among participants in the IPS and TAU arms who found work, there was no evidence that IPS was associated with:

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    • a reduction in the number of days to first starting a job
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    • whether participants had 2 or more jobs
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    • an increase in the total days employed
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    • the length of longest job held
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    • working in a single job for at least 13 weeks
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    Alcohol and drug dependence treatment outcomes

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    Looking at alcohol and drug dependence treatment outcomes, there was no evidence that IPS was associated with reduced alcohol consumption. There was also no evidence of a change in use of opioids, cannabis, cocaine and amphetamines.

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    There was no evidence that IPS was associated with improved rates of recovery from dependence or successful completion of treatment.

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    Cost-effectiveness

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    Overall, IPS was associated with a 1% probability that it was cost-effective at improving participants’ quality of life. This non-significant effect reflected the poor outcome among participants with opioid dependence. However, there was a 52% probability that IPS was cost-effective for participants with alcohol dependence. And there was 97% probability of cost-effectiveness for the ‘other drug’ dependence group.

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    For the outcome about additional days worked during follow-up, there was a 61% probability of cost-effectiveness for IPS. Over the 18-month follow-up period, a spend of £1,153 resulted in an additional 7 days of employment per IPS participant. The main cause of this outcome was the alcohol dependence group, which had a 99% probability of cost-effectiveness.

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    Independent qualitative evaluation

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    During the early implementation phase of IPS, the independent evaluators identified several positive findings of IPS for people with alcohol and drug dependence.

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    Positive findings the evaluators identified included the:

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    • flexible and individualised nature of IPS to address the complex and changing needs of people with alcohol and drug dependence
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    • emerging strategies used by employment specialists to engage with employers without disclosing their participant’s treatment status
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    • successful implementation of IPS in the study areas and improvement in fidelity scores during the study period
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    • use of learning from the study to enhance implementation and delivery of the IPS intervention in new areas
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    The evaluators also identified some areas for development, including:

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    • more frequent employer engagement
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    • more effective employer engagement
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    • the consistent engagement of people in effective in-work support
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    Expanding IPS for people with alcohol and drug dependence

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    Rationale for expansion

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    The government’s 10-year drug strategy sets out the commitment to improving employment opportunities and integration of treatment and recovery. The promising findings from the IPS-AD study informed the policy decision to make IPS available to more people with alcohol and drug dependence. It is currently being expanded across England.

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    Factors that informed this decision were as follows.

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    1. Evidence from Professor Dame Carol Black’s independent review of drugs that employment is an essential part of recovery for people with alcohol and drug dependence.
      2. \n
    2. The challenges faced by mainstream employment support services in meeting the needs of people with alcohol and drug dependence.
      3. \n
    3. The extensive evidence that IPS is more effective than standard employment support for people with complex health conditions such as mental ill health.
      4. \n
    4. The finding from the IPS-AD study that IPS helped more participants get employment in the open job market than standard employment support. And a positive return on investment for the ‘alcohol’ and ‘other drug’ groups.
      5. \n
    \n\n

    Applying the experience of the study is supporting the expansion of IPS, so that new services are able to reach good fidelity and high effectiveness more quickly than the initial study sites.

    \n\n

    Monitoring post-study employment outcomes

    \n\n

    We are closely monitoring the performance of the IPS expansion, mainly through verifying IPS clients’ employment outcomes by 6-monthly data linkage with HMRC. There have been 2 rounds of linking IPS and HMRC data for the people who received IPS interventions in the expansion after the study finished. This data linkage showed a considerable improvement in the primary outcome. Approximately half of the clients had at least one day of employment (compared with 30% of IPS-AD study IPS participants).

    \n\n

    We have also seen improvements in secondary outcomes compared with the IPS-AD study findings, including:

    \n\n
      \n
    • higher rates of work in a single job for at least 13 weeks
      • \n
    • longer time employed
      • \n
    • shorter time to get a first job
      • \n
    \n\n

    Improvements in vocational outcomes after the IPS-AD study demonstrate that well-established services can achieve better outcomes. And the learning from the study can be used to enhance newer services’ outcomes.

    \n\n

    We have started development work, in collaboration with DWP, to explore a range of analytical options to enable us to further evaluate effectiveness.

    \n\n

    DWP and OHID will continue to expand the IPS intervention across England so there can be an IPS service in every local authority. The expansion is happening alongside additional investment in treatment and recovery services, which was not in place at the time of the study.

    \n\n

    The OHID IPS team continue to identify and use lessons learned from the study in the roll-out.

    \n\n

    Acknowledgements

    \n\n

    The authors would like to thank the IPS-AD study contributors, including:

    \n\n
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    • the participants
      • \n
    • the principal investigators
      • \n
    • \nIPS specialists
      • \n
    • centre management
      • \n
    \n\n

    We are grateful to the chairs and members of the trial steering committee and data monitoring committee for their support and guidance.

    \n\n

    We also kindly acknowledge research funding from the government’s Work and Health Unit and support from:

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      \n
    • PHE
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    • Social Finance
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    • the Centre for Mental Health
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    • DWP
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    \n\n \n \n\n", "outcomeCount": 1344, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 8327, "settleDelayMs": 7696, "auditMs": 2087, "totalMs": 11032, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-K9Zbv3KBfECHIZ+d8bY3Cg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 2, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n
    \n\n

    \n Reporting an accessibility problem on a public sector website\n

    \n
    \n
    \n
    \n
    \n
    \n
    \n \n

    You have a right to use (or ‘access’) online public sector information and services. This means that public sector websites and mobile apps should be easy to use, including if you’re using:

    \n\n
      \n
    • assistive technology like a screen reader or speech recognition software
      • \n
    • browser customisations like increasing magnification or changing colours
      • \n
    \n\n

    Organisations that are legally required to improve their website and app accessibility include:

    \n\n
      \n
    • local councils
      • \n
    • central government bodies
      • \n
    • NHS and most higher education institutions
      • \n
    \n\n

    Some non-government organisations, for example nurseries, are exempt.

    \n\n

    Accessibility problems you might have

    \n\n

    The website or app might have accessibility problems if you cannot:

    \n\n
      \n
    • navigate pages with your mouse or keyboard
      • \n
    • click on small links or buttons
      • \n
    • read PDF documents with assistive technology
      • \n
    • read text if you cannot change the size or colour
      • \n
    • understand the text if it’s not in plain English
      • \n
    • understand audio or video if there’s no transcript or captions
      • \n
    • understand images if there’s no alternative or descriptive text
      • \n
    \n\n

    How to report an issue

    \n\n

    Public sector organisations should publish an accessibility statement on their website or app. The statement should tell you how:

    \n\n
      \n
    • accessible the website or app is
      • \n
    • the organisation plans to solve any issues
      • \n
    • to request an alternative format like large print or audio recording
      • \n
    • to report a problem so it can be fixed
      • \n
    \n\n

    If you report a problem to the organisation, they should tell you what action they will take and when. Organisations are allowed some time to fix a problem if it’s difficult or costly.

    \n\n

    Further help and advice

    \n\n

    You can contact Equality Advisory Support Service if you:

    \n\n
      \n
    • cannot find an accessibility statement or report the issue on the organisation’s website
      • \n
    • are not satisfied with the organisation’s response
      • \n
    \n\n
    \n

    If you’re in Northern Ireland, contact Equality Commission for Northern Ireland.

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    \n
    \n\n \n \n\n", "outcomeCount": 631, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 8651, "settleDelayMs": 8022, "auditMs": 1347, "totalMs": 10623, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-n0XVvnsstFbbfhNXbDdLsA==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n
    \n \n Guidance\n \n\n\n

    \n Accessibility statement for new adults in the home service\n

    \n
    \n
    \n\n
    \n
    \n

    \n This accessibility statement is for our digital service to tell us about new adults in the home.\n

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    \n\n
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    \n
    \n
    \n
    \n
    \n
    From:
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    \n Ofsted\n\n
    \n
    Published:
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    18 February 2020
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    \n Applies to England\n

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    \n\n
    \n
    \n \n
    \n \n
    \n \n
    \n\n
    \n \n

    This website is run by Ofsted. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    \n\n
      \n
    • zoom in up to 300% without the text spilling off the screen
      • \n
    • navigate most of the website using just a keyboard
      • \n
    • navigate most of the website using speech recognition software
      • \n
    • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
      • \n
    \n\n

    We’ve also made the website text as simple as possible to understand.

    \n\n

    AbilityNet has advice on making your device easier to use if you have a disability.

    \n\n

    How accessible this website is

    \n\n

    We know some parts of this website are not fully accessible:

    \n\n
      \n
    • you cannot modify the line height or spacing of text
      • \n
    \n\n

    Some other issues regarding text alternatives are present for a small number of links or images. These are in the process of being remedied.

    \n\n

    The majority of the site is fully accessible including to screen readers and those using assistive technology. This includes the use of text alternatives for links, images and buttons.

    \n\n

    What to do if you can’t access parts of this website

    \n\n

    If you need information on this website in a different format like large print or braille, you can:

    \n\n\n\n

    Reporting accessibility problems with this website

    \n\n

    We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact us.

    \n\n

    Enforcement procedure

    \n\n

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    \n\n

    Contacting us by phone or visiting us in person

    \n\n

    People who are D/deaf, hearing impaired or have a speech impediment can contact us using a text relay service.

    \n\n

    You can contact us by:

    \n\n\n\n

    Our helpline is open from 8am to 6pm (Monday to Friday).

    \n\n

    Technical information about this website’s accessibility

    \n\n

    Ofsted is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    \n\n

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    \n\n

    Non accessible content

    \n\n

    The content listed below is non-accessible for the following reasons.

    \n\n

    Non compliance with the accessibility regulations

    \n\n

    Most images and links have a clear text alternative however some do not have a text alternative, or alternatives text are not clear, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

    \n\n

    We plan to add text alternatives at which point we will update this statement. Whenever we publish new content we’ll make sure our use of images meets accessibility standards.

    \n\n

    How we tested this website

    \n\n

    This website was last tested on 24 September 2019. The test was carried out by Digital Accessibility Centre.\nWe tested our nanny registration service.

    \n\n

    What we’re doing to improve accessibility

    \n\n

    We are currently building this service; it is in a development stage where we seek public feedback. As we continue to develop the service we will improve accessibility. We will adhere to Web Content Accessibility Guidelines version 2.1 AA standard for all new and amended content and pages as the service continues to be developed.

    \n\n

    This statement was prepared on 18 February 2020. It was last updated on 18 February 2020.

    \n\n
    \n\n
    \n \n
    \n

    Updates to this page

    \n
    Published 18 February 2020
    \n
    \n\n
    \n

    \n Sign up for emails or print this page\n

    \n\n
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    \n \n\n \n \n \n Contents\n\n
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    \n\n \n \n\n", "outcomeCount": 813, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 8958, "settleDelayMs": 8327, "auditMs": 1546, "totalMs": 11124, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-G538HRIboB79e52gEjlnxg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n \n\n\n\n
    \n
    \n \n
    \n \n Guidance\n \n\n\n

    \n Accessibility statement for pay your childcare or social care invoice service\n

    \n
    \n
    \n\n
    \n
    \n

    \n This accessibility statement is for our paying your childcare or social care invoice digital service.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n Ofsted\n\n
    \n
    Published:
    \n
    29 January 2020
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    \n \n \n
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    \n Applies to England\n

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    \n\n
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    \n \n
    \n \n
    \n \n
    \n\n
    \n \n

    Introduction

    \n\n

    This website is run by Ofsted. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    \n\n
      \n
    • zoom in up to 300% without the text spilling off the screen
      • \n
    • navigate most of the website using just a keyboard
      • \n
    • navigate most of the website using speech recognition software
      • \n
    • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
      • \n
    \n\n

    We’ve also made the website text as simple as possible to understand.

    \n\n

    AbilityNet has advice on making your device easier to use if you have a disability.

    \n\n

    How accessible this website is

    \n\n

    We know that some parts of this website are not fully accessible:

    \n\n
      \n
    • you cannot modify the line height or spacing of text
      • \n
    • some of our online forms are difficult to navigate using just a keyboard
      • \n
    • you cannot skip to the main content when using a screen reader
      • \n
    \n\n

    What to do if you cannot access parts of this website

    \n\n

    If you need information on this website in a different format, for example large print or braille:

    \n\n
      \n
    • email: publishing@ofsted.gov.uk
      • \n
    • call: 0300 123 1231
      • \n
    \n\n

    Reporting accessibility problems with this website

    \n\n

    We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think that we’re not meeting accessibility requirements, contact us.

    \n\n

    Enforcement procedure

    \n\n

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).\nContacting us by phone or visiting us in person

    \n\n

    People who are D/deaf, hearing impaired or have a speech impediment can contact us using a text relay service.\nFind out how to contact us using our online form or email: enquiries@ofsted.gov.uk or phone: 0300 123 1231

    \n\n

    Our helpline is open from 8am to 6pm (Monday to Friday).

    \n\n

    Technical information about this website’s accessibility

    \n\n

    Ofsted is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    \n\n

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    \n\n

    Non-accessible content

    \n\n

    The content listed below is non-accessible for the following reasons.

    \n\n

    Non-compliance with the accessibility regulations

    \n\n

    Error messages do not currently focus people using some screen readers directly to the list of errors at the top of the page. This fails WCAG 2.1 success criterion 4.1.3 Status Messages.

    \n\n

    We plan to make changes to address these areas as we continue to develop the service.

    \n\n

    How we tested this website

    \n\n

    This website was last tested on 09 September 2019. The test was carried out by Digital Accessibility Centre.

    \n\n

    We tested our pay your childcare or social care invoice service.

    \n\n

    What we’re doing to improve accessibility

    \n\n

    We are currently reviewing our payment services. As we continue to develop the service, we will improve accessibility. We will adhere to Web Content Accessibility Guidelines version 2.1 AA standard for all new and amended content and pages as the service continues to be developed.

    \n\n

    This statement was prepared on 29 January 2020. It was last updated on 29 January 2020.

    \n\n
    \n\n
    \n \n
    \n

    Updates to this page

    \n
    Published 29 January 2020
    \n
    \n\n
    \n

    \n Sign up for emails or print this page\n

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    \n
    \n \n \n
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    \n \n\n \n \n \n Contents\n\n
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    \n\n \n \n\n", "outcomeCount": 783, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 9255, "settleDelayMs": 8624, "auditMs": 1512, "totalMs": 11381, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-Na5hUZLF0jECP6/IjsSnYg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n Guidance\n \n\n\n

    \n Accessibility statement for public Home Office services\n

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    \n We want everyone to be able to do what they need to do with our websites and services, regardless of their access needs, due to a disability or condition.\n

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    From:
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    \n Home Office\n\n
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    25 September 2019
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    Last updated:
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    \n 28 January 2026\n — \n See all updates\n \n
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    This page describes:

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    • how accessible our websites and services are
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    • what do if you have a problem
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    • what we are doing to meet the regulations
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    This accessibility statement applies to Home Office websites and Home Office services on GOV.UK.

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    There is a separate accessibility statement for documents, including Word and PDF forms that we publish on GOV.UK.

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    Using our websites and services

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    We want as many people as possible to be able to use our websites and services. For example, on many of our sites you should be able to:

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    • change colours, contrast levels, zoom and fonts
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    • complete tasks without a mouse by using input controls such as speech or a keyboard
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    • listen using a screen reader
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    We’ve also tried to make the content simple to understand.

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    There are many ways of making your device easier to use if you have access needs. Find out more on the My Computer My Way site by Abilitynet.

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    How accessible our websites and services are

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    We aim to meet international accessibility guidelines, however this may not always be possible, or we may have missed a problem.

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    What to do if you have difficulty using our websites or services

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    If you have difficulty using one of our websites or services, first use the contact details provided on the website or service to ask for help.

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    If you cannot contact the website or service directly, contact the Direct Communications Unit.

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    Post:

    \n\n

    \nDirect Communications Unit
    2 Marsham Street
    London
    SW1P 4DF
    United Kingdom\n

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    As part of providing services in another way, we may need to send you messages or documents. Tell us how you want us to send messages or documents to you. Tell us if you need them in a different format, for example large print, audio recording or Braille.

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    We’re always looking to improve the accessibility of our websites and services. If you find any problems or think we’re not meeting accessibility requirements, use the contact details above to tell us.

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    Read tips on contacting organisations about inaccessible websites.

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    If you are unhappy with how we respond to your report

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    In England, Wales and Scotland, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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    In Northern Ireland, the Equality Commission for Northern Ireland is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland.

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    Technical information about service accessibility

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    The Home Office is committed to making our websites and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

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    Some of our websites and services are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exceptions listed below.

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    Some of our websites and services are not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exceptions are listed below.

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    Non accessible content

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    The content listed below is non-accessible for the following reasons.

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    Non-compliance with the accessibility regulations

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    Some people may find parts of our websites and services difficult to use because:

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    • the design cannot be overridden by personal settings for colours and fonts
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    • the design does not adapt effectively to changes in the window size or level of zoom
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    • there are parts that are difficult or impossible to understand or use with a screen reader
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    • there are parts that are difficult or impossible to reach or use without a mouse or by touching the screen
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    • the text is not written in plain English
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    • the design is confusing or inconsistent
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    • audio/video elements may not have captions, transcripts, signing or audio description
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    \n\n

    These issues mean that our websites and services may not meet some WCAG 2.1 success criteria.

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    We are working on identifying and resolving as many of these issues soon as possible.

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    As we do this we will publish accessibility statements for separate sites.

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    Disproportionate burden

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    We have not yet identified websites or services where it would be a disproportionate burden on the Home Office to resolve the non-compliance. If this is the case with some of our websites and services, we will publish full details here explaining our decision.

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    Content that’s not within the scope of the accessibility regulations

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    Some of our old PDF and Word documents may not be accessible in various ways.

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    For example, some may not be properly tagged, or do not use headings. This means that they may be hard to navigate using assistive technology such as screen readers. This does not meet Web Content Accessibility Guidelines 2.1 success criterion 1.3.1 (Info and Relationships).

    \n\n

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

    \n\n

    The accessibility regulations do not apply to:

    \n\n
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    • pre-recorded time-based media such as video and audio
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    • online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use
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    • third-party content that is neither funded nor developed by, nor under the control of Home Office
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    • reproductions of items in heritage collections that cannot be made fully accessible
      • \n
    • archived content
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    \n\n

    We do not plan to fix this content. However, requests can be made to make specific content accessible for those who need it. For more information use the contact details above.

    \n\n

    How we tested

    \n\n

    Some of our websites and services have had more testing than others. Testing has been conducted by Home Office staff and by contracted agencies. Where they have been checked for compliance, it has been against WCAG 2.0 AA and more recently WCAG 2.1 AA. We also increasingly test for compatibility and usability with assistive technologies such as screen readers.

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    What we’re doing to improve accessibility

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    We are reviewing our approach and working towards meeting the regulations by:

    \n\n
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    • developing our accessibility capability across the department
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    • building teams to test for accessibility issues and recommend fixes to suppliers and delivery teams
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    • continuing to train our staff to create accessible services
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    • increasing the use of automated and manual accessibility testing in our development process
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    • continuing to conduct user research with people who have access needs
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    • putting in place alternative arrangements for those who need them and where feasible making additional adjustments if these are not enough.
      • \n
    • putting in place stronger measures to make accessibility a key part of our procurement processes and contracts
      • \n
    \n
    \n\n
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    Updates to this page

    \n
    Published 25 September 2019
    \n Last updated 28 January 2026\n — \n \n Show all updates\n \n
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      \n
    1. \n \n

      Amended the contact point to use if you have difficulty using Home Office websites or services.

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    2. \n \n

      First published.

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    \n
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    \n Sign up for emails or print this page\n

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    \n \n Guidance\n \n\n\n

    \n Accessibility statement for register as a nanny service\n

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    \n This accessibility statement is for our register as a nanny digital service.\n

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    From:
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    \n Ofsted\n\n
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    Published:
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    18 February 2020
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    \n Applies to England\n

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    This website is run by Ofsted. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    \n\n
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    • zoom in up to 300% without the text spilling off the screen
      • \n
    • navigate most of the website using just a keyboard
      • \n
    • navigate most of the website using speech recognition software
      • \n
    • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
      • \n
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    We’ve also made the website text as simple as possible to understand.

    \n\n

    AbilityNet has advice on making your device easier to use if you have a disability.

    \n\n

    How accessible this website is

    \n\n

    We know some parts of this website are not fully accessible:

    \n\n
      \n
    • you cannot modify the line height or spacing of text
      • \n
    • our Health Declaration PDF document is not fully accessible to screen reader software
      • \n
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    Some other issues regarding text alternatives are present for a small number of links or images. These are in the process of being remedied.

    \n\n

    The majority of the site is fully accessible including to screen readers and those using assistive technology. This includes the use of text alternatives for links, images and buttons.

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    What to do if you can’t access parts of this website

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    If you need information on this website in a different format like large print or braille, you can:

    \n\n\n\n

    Reporting accessibility problems with this website

    \n\n

    We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact us.

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    Enforcement procedure

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    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    \n\n

    Contacting us by phone or visiting us in person

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    People who are D/deaf, hearing impaired or have a speech impediment can contact us using a text relay service.

    \n\n

    You can contact us by:

    \n\n\n\n

    Our helpline is open from 8am to 6pm (Monday to Friday).

    \n\n

    Technical information about this website’s accessibility

    \n\n

    Ofsted is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    \n\n

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    \n\n

    Non accessible content

    \n\n

    The content listed below is non-accessible for the following reasons.

    \n\n

    Non compliance with the accessibility regulations

    \n\n

    Most images and links have a clear text alternative however some do not have a text alternative, or alternatives text are not clear, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

    \n\n

    We plan to add text alternatives at which point we will update this statement. Whenever we publish new content we’ll make sure our use of images meets accessibility standards.

    \n\n

    PDFs and other documents

    \n\n

    Our Health Declaration Booklet PDF, does not meet accessibility standards - it may not be structured so that it is accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

    \n\n

    The Health Declaration Booklet PDF is essential to providing our services. This PDF needs to be printed to be completed by external bodies such as GPs. By September 2020 we plan to produce an accessible version.

    \n\n

    How we tested this website

    \n\n

    This website was last tested on 24 September 2019. The test was carried out by Digital Accessibility Centre.\nWe tested our nanny registration service.

    \n\n

    What we’re doing to improve accessibility

    \n\n

    We are currently building this service; it is in a development stage where we seek public feedback. As we continue to develop the service we will improve accessibility. We will adhere to Web Content Accessibility Guidelines version 2.1 AA standard for all new and amended content and pages as the service continues to be developed.

    \n\n

    This statement was prepared on 18 February 2020. It was last updated on 18 February 2020.

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    \n \n
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    Updates to this page

    \n
    Published 18 February 2020
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    \n Sign up for emails or print this page\n

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    \n \n Guidance\n \n\n\n

    \n Accessibility statement for 'Tell Ofsted about a serious childcare incident' service\n

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    \n

    \n This accessibility statement is for our 'tell Ofsted about a serious childcare incident' digital service.\n

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    From:
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    \n Ofsted\n\n
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    \n Applies to England\n

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    This digital service is run by Ofsted. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    \n\n
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    • zoom in up to 300% without the text spilling off the screen
      • \n
    • navigate most of the website using just a keyboard
      • \n
    • navigate most of the website using speech recognition software
      • \n
    • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
      • \n
    \n\n

    We’ve also made the website text as simple as possible to understand.

    \n\n

    AbilityNet has advice on making your device easier to use if you have a disability.

    \n\n

    How accessible this website is

    \n\n

    We know some parts of this website are not fully accessible:

    \n\n
      \n
    • you cannot modify the line height or spacing of text
      • \n
    • the PDF document is not fully accessible to screen reader software
      • \n
    \n\n

    Some other issues regarding text alternatives are present for a small number of links or images. These are in the process of being fixed.

    \n\n

    The majority of the site is fully accessible, including to screen readers and those using assistive technology. This includes the use of text alternatives for links, images and buttons.

    \n\n

    What to do if you cannot access parts of this website

    \n\n

    If you need information on this website in a different format, like large print or Braille, you can:

    \n\n\n\n

    Reporting accessibility problems with this website

    \n\n

    We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact us.

    \n\n

    Enforcement procedure

    \n\n

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    \n\n

    Contacting us by phone or visiting us in person

    \n\n

    People who are D/deaf, hearing impaired or have a speech impediment can contact us using a text relay service.

    \n\n

    You can contact us by:

    \n\n\n\n

    Our helpline is open from 8am to 6pm (Monday to Friday).

    \n\n

    Technical information about this website’s accessibility

    \n\n

    Ofsted is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    \n\n

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    \n\n

    Non-accessible content

    \n\n

    The content listed below is non-accessible for the following reasons.

    \n\n

    Non-compliance with the accessibility regulations

    \n\n

    Most images and links have a clear text alternative. However, some do not have a text alternative, or alternative texts are not clear, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

    \n\n

    We plan to add text alternatives, at which point we will update this statement. Whenever we publish new content, we’ll make sure our use of images meets accessibility standards.

    \n\n

    PDFs and other documents

    \n\n

    The PDF of the submitted form does not meet accessibility standards – it may not be structured so that it is accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

    \n\n

    How we tested this website

    \n\n

    This website was last tested on 24 September 2019. The test was carried out by the Digital Accessibility Centre.

    \n\n

    We tested our Tell Ofsted about a serious childcare incident service.

    \n\n

    What we’re doing to improve accessibility

    \n\n

    We are currently building this service; it is in a development stage where we seek public feedback. As we continue to develop the service, we will improve accessibility. We will adhere to Web Content Accessibility Guidelines version 2.1 AA standard for all new and amended content and pages as the service continues to be developed.

    \n\n

    This statement was prepared on 18 February 2020. It was last updated on 18 February 2020.

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    \n\n
    \n \n
    \n

    Updates to this page

    \n
    Published 18 February 2020
    \n
    \n\n
    \n

    \n Sign up for emails or print this page\n

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    \n \n\n \n \n \n Contents\n\n
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    \n\n \n \n\n", "outcomeCount": 823, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10053, "settleDelayMs": 9438, "auditMs": 1528, "totalMs": 12196, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-mJZ1fyVKfXaWP0jnppHldw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n
    \n \n Guidance\n \n\n\n

    \n Apply for an exemption from PSVAR accessibility regulations for home-to-school coaches\n

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    \n
    \n\n
    \n
    \n

    \n Form for operators to apply for an exemption from PSVAR for non-compliant coaches providing home-to-school transport.\n

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    \n\n\n\n
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    \n
    \n
    \n
    \n
    From:
    \n
    \n Department for Transport\n\n
    \n
    Published:
    \n
    13 April 2022
    \n
    Last updated:
    \n
    \n 7 August 2026\n — \n See all updates\n \n
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    This guidance was withdrawn on

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    Applications for exemptions ran from 2 July 2026 to 7 August 2026.

    \n\n

    View a list of operators granted authorisation to use public service vehicles that do not fully comply with accessibility regulations and the conditions that apply.

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    \n \n
    \n

    \n Applies to England, Scotland and Wales\n

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    Who is eligible for an exemption?

    \n\n

    You can apply for an exemption from the public service vehicles accessibility regulations (PSVAR) if you operate coaches that provide closed door, home-to-school transport for eligible passengers.

    \n\n

    Eligible passengers are defined as: 

    \n\n
      \n
    • a person receiving primary, secondary or further education or training at an educational establishment served by the service
      • \n
    • a person supervising or escorting any such person while they are using such transport or
      • \n
    • a person involved with the provision of education or training at that establishment
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    \n\n

    How to apply

    \n\n

    To apply, you will need to provide:

    \n\n
      \n
    • your contact details
      • \n
    • your operator (‘O’) licence number\n
      • \n
    • the vehicle identification number (VIN) for every coach used for home-to-school services from 1 August 2026, which is not PSVAR compliant
      • \n
    \n\n

    You will also need to provide the following figures, as of 1 May 2026:

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      \n
    • how many coaches you had in your overall fleet
      • \n
    • how many coaches you had in your overall fleet that were fully PSVAR compliant
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    • how many coaches you used or were available for use on home-to-school and rail replacement services
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    • how many coaches you used or were available for use on home-to-school and rail replacement services that were fully PSVAR compliant
      • \n
    \n\n

    The Driver and Vehicle Standards Agency (DVSA) cannot guarantee that applications received after the deadline will be processed or that respective coaches will be included in an exemption order.  

    \n\n

    Exemption period

    \n\n

    Where granted, exemptions will commence on 11 August 2026, replacing any existing exemptions, which expired 31 July 2026.

    \n\n

    The exemptions are for 4 years and will expire on 10 August 2030. We currently have no plans to issue further exemptions beyond 10 August 2030.

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    Compliance

    \n\n

    The exemptions are contingent on the holder meeting the validity conditions.

    \n\n

    An exemption will remain valid until its expiry date unless either:

    \n\n
      \n
    • the Secretary of State for Transport withdraws the order, which they may do at their sole discretion
      • \n
    • the operator of a home-to-school coach fails to comply with any one of the conditions
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    Non-compliance with any of the conditions listed on the exemption certificate will be treated as non-compliance with PSVAR. It will render any exemptions invalid and operators may be subject to enforcement action by DVSA.

    \n\n

    This section explains the conditions.

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    Condition 1 - Maintaining minimum fleet compliance

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    You must keep a minimum percentage of PSVAR-compliant coaches in your whole fleet.

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    We will calculate this minimum proportion based on the information you provide in your application for an exemption. The calculation steps are shown below for your information only.

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    You can no longer apply for an exemption for rail replacement coaches, but we need to take them into account in our calculations, which are based on the previous medium term exemptions scheme.

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    Calculation steps

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    Step 1. Look at your position on 1 May 2026

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    Check how many coaches you had doing:

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    • home-to-school work
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    • rail replacement
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    \n\n

    Then work out how many of those coaches should have been PSVAR-compliant, using the table below (figures must always be rounded up).

    \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
    Number of coaches in the home-to-school and rail replacement fleetNumber of coaches or percentage of coaches required to be PSVAR compliant in the home-to-school and rail replacement fleet
    1 – 51 compliant coach
    6 – 92 compliant coaches
    10 – 2925% compliant coaches
    30 or more35% compliant coaches
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    Step 2. Work out your ‘baseline’ number

    \n\n

    Now compare what you had vs what you should have had on 1 May 2026.

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    If you met the requirement, use your actual number.

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    If you exceeded it, use your higher number.

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    If you fell short, use the number you should have had.

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    Step 3: Turn that into a percentage of your full fleet

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    Take that number and divide it by your total coach fleet.

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    That gives you the minimum percentage you must keep going forward.

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    Calculation examples

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    Example 1: Met requirement

    \n\n
      \n
    • School/rail fleet: 5 coaches
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    • Required: 1 compliant coach
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    • You had: 1
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    • Total fleet: 10
      • \n
    • Result: 1 ÷ 10 = 10% minimum
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    Example 2: Exceeded requirement

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      \n
    • School/rail fleet: 5
      • \n
    • Required: 1
      • \n
    • You had: 2
      • \n
    • Total fleet: 10
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    • Result: 2 ÷ 10 = 20% minimum
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    Example 3: Did not meet requirement

    \n\n
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    • School/rail fleet: 10
      • \n
    • Required: 25% = 3 coaches (rounded up)
      • \n
    • You had: 1
      • \n
    • Total fleet: 20
      • \n
    • Result: 3 ÷ 20 = 15% minimum
      • \n
    \n
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    Notes for calculations

    \n\n

    Only count in-scope coaches (not buses or out-of-scope vehicles).

    \n\n

    Compliant or fully compliant refers to a vehicle that complies with all paragraphs of schedule 1 and schedule 3 of PSVAR. Schedule 1 concerns facilities for wheelchair users and schedule 3 concerns other accessibility features.

    \n\n

    A coach should be considered to be compliant with PSVAR only if it has been issued with either an accessibility certificate or approval certificate under sections 176 or 177 of the Equality Act 2010.

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    Condition 2 - A PSVAR compliant coach must be provided upon request

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    If you receive a valid request, you must:

    \n\n
      \n
    • provide a PSVAR-compliant coach if one is available
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    • not charge more for an accessible coach than for a standard one
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    • meet the request within 2 calendar months
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    A request is valid if it is:

    \n\n
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    • made by a local authority, school, or organiser of the service or a passenger (if you run the service yourself)
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    • for a coach carrying more than 22 passengers on a home-to-school service
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    • to carry a passenger who cannot travel safely or comfortably without an accessible coach
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    A coach is ‘available’ if:

    \n\n
      \n
    • you own or lease it
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    • it is not already committed to another school contract in response to another valid request
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    \n\n

    If you are running a service using a non-compliant coach, you must make sure passengers who need accessibility are still able to travel. How you do this depends on who arranged the service.

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    If a third party arranged the service (for example, council or school), you must:

    \n\n
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    • get written confirmation from them that they will provide suitable alternative accessible transport
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    If you arranged the service yourself, you must:

    \n\n
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    • offer or provide alternative accessible transport
      • \n
    • keep records showing you did this
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    \n\n
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    You must be able to provide evidence to DVSA if requested.

    \n
    \n\n

    Condition 3 - New coaches must be PSVAR-enabled

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    From 1 February 2027, new coaches used on any service must be PSVAR-enabled if they carry more than 22 passengers, and are either: 

    \n\n
      \n
    • \n

      first registered on or after 1 February 2027 

      \n
      • \n
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      pre-registered from 10 August 2026 but not delivered until 1 February 2027 or later

      \n
      • \n
    \n\n

    PSVAR-enabled means that a coach:

    \n\n
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    • must meet the main PSVAR accessibility standards, including a wheelchair space and signage
      • \n
    • does not necessarily have a lift installed, but:\n
        \n
      • it must have a ramp, or
        • \n
      • be built so a lift can be easily installed later, without major structural changes to the coach
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    • does not necessarily have destination blinds installed but is constructed in a way which allows destination blinds to be installed readily without major structural changes to the coach
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    You do not need a PSVAR-enabled coach if the vehicle is:

    \n\n
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    • a special type of vehicle already exempt in existing regulations
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    • a Ministry of Defence vehicle first used before February 2027
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    • operated under a long-term private hire (booked by one customer for 1 month or more)
      • \n
    • a specialist touring vehicle (for example, for bands or sports teams) that:\n
        \n
      • has a non-standard layout
        • \n
      • has at least 20% fewer seats than normal
        • \n
      • includes built-in facilities like a kitchen
        • \n
      \n
      • \n
    \n\n

    The special types of vehicle are listed at regulation 4 (1) (a) to (e) of the Public Service Vehicles Accessibility Regulations 2000, which, in summary, are:

    \n\n
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    • off-road vehicles
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    • a vehicle operating under Section 19 of the Transport Act 1985, by a community transport service
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    • a secure vehicle, such as for carrying prisoners
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    • a vehicle for transporting people who are sick
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    • a vehicle used exclusively by government departments or by UK or visiting armed forces
      • \n
    \n\n

    Condition 4 - Providing coach fleet data to the Secretary of State for Transport

    \n\n

    You must provide a full, accurate and timely response to any request from the Department for Transport or the DVSA for data concerning your coach fleet.

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    Support

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    For enquiries contact PSVARMTEapplications@dvsa.gov.uk.

    \n\n

    Background

    \n\n\n\n
    \n\n
    \n \n
    \n

    Updates to this page

    \n
    Published 13 April 2022
    \n Last updated 7 August 2026\n — \n \n Show all updates\n \n
    \n
      \n
    1. \n \n

      Exemption application period ended.

      \n
      2. \n
    2. \n \n

      Application deadline extended until 7 August.

      \n
      3. \n
    3. \n \n

      Application period for new PSVAR exemptions starts.

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      4. \n
    4. \n \n

      Clarified the wording on compliance levels.

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      5. \n
    5. \n \n

      The application period has ended.

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      6. \n
    6. \n \n

      First published.

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      7. \n
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    \n Sign up for emails or print this page\n

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    \n Does service accessibility reduce socio-economic differentials in maternity care seeking? Evidence from rural Bangladesh.\n

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    From:
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    \n Foreign, Commonwealth & Development Office\n\n
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    Published:
    \n
    1 January 2008
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    Country:
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    \n Bangladesh\n\n
    \n
    Document Type:
    \n
    \n Journal Article\n\n
    \n
    Theme:
    \n
    \n Health\n\n
    \n
    First published:
    \n
    \n 1 January 2008\n\n
    \n
    Authors:
    \n
    \n Ahmed, S., Rahman, M.H., Mosley, W.H. and Akhter, H.H.\n\n
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    Abstract

    \n\n

    Maternal mortality is a serious public health concern in Bangladesh. However, most deaths could be prevented through proper and timely care seeking and adequate management. Unfortunately, fewer than half of pregnant women in Bangladesh seek antenatal care, and only one in eight receive delivery care from medically trained providers. The specific objectives of this research are to examine the socioeconomic differentials of maternity care seeking, and to determine whether accessibility of health services reduces the socioeconomic differentials in maternity care seeking. A multi-level logistic regression method is employed to analyse longitudinal data collected from a sample of 1019 women from all over Bangladesh. The study finds significant socioeconomic disparities in both antenatal and delivery care seeking. Service accessibility, however, significantly reduces the socioeconomic differentials in delivery care seeking. Services need to be made accessible to reduce the inequality in maternity care seeking between rich and poor, empowered and non-empowered.

    \n\n

    Citation

    \n\n

    Journal of Biosocial Science (2008) 40: 19-33 [doi: 10.1017/S002193200700258]

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    Links

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    Does service accessibility reduce socio-economic differentials in maternity care seeking? Evidence from rural Bangladesh.

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    Updates to this page

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    Published 1 January 2008
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    \n Enhanced accessibility for disabled people in urban and peri-urban areas: country report - Mozambique.\n

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    From:
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    \n Foreign, Commonwealth & Development Office\n\n
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    1 January 2002
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    Country:
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    \n Mozambique\n\n
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    Document Type:
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    \n Country Report\n\n
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    Theme:
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    \n Infrastructure\n\n
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    First published:
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    \n 1 January 2002\n\n
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    Authors:
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    \n Camba, J.\n\n
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    Abstract

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    People with disabilities in Mozambique, in general, enjoy extreme limited access to transport. More than half of all Mozambicans are captive to public transport, of which minibus-taxis and commuter buses are the main modes, especially in the major cities (Maputo and Beira). None of these operators have given much attention to the accessibility of their vehicles and facilities. A very small percentage of people with disabilities can afford private vehicles with adaptive devices. Accessible transport services are non-existing.

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    The aim of this report is to assess the extent and nature of current barriers to mobility and access experienced by people with disabilities in urban and peri-urban environment in Mozambique, taking as the study area the big Maputo (including the city of Maputo, Matola and surroundings). Opportunities for mobility interventions are identified and the local best practice with regard to addressing these barriers investigated.

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    In the opinion of some contacted people working in the disability sector, the disability movement is now starting to be heard, however, the political influence is still limited. Non-discrimination legislation in various arenas exists, including in transport and built environment arenas, but these are not always enforced.

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    Citation

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    Camba, J. Enhanced accessibility for disabled people in urban and peri-urban areas: country report - Mozambique. (2002)

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    Links

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    Enhanced accessibility for disabled people in urban and peri-urban areas: country report - Mozambique.

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    \n Enhanced accessibility for people with disabilities in urban areas: inception report.\n

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    From:
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    \n Foreign, Commonwealth & Development Office\n\n
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    Published:
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    1 January 2002
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    Country:
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    \n India, Malawi, South Africa, Mozambique and Mexico\n\n
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    Document Type:
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    \n Technical Report\n\n
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    Theme:
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    \n Infrastructure\n\n
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    First published:
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    \n 1 January 2002\n\n
    \n
    Authors:
    \n
    \n Venter, C., Savill, T., Rickert, T., Bogopane, H. and Venkatesh, A.\n
    \n \n \n Show 4 more\n \n
    \n \n Camba, J., Mulikita, N., Stone, J., and Mau, D.\n\n
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    Abstract

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    The inception report summarises work undertaken in Phase I of project R8016 which included an investigation into the mobility needs of people with disabilities in five case study countries; and benchmark studies of current practice in Europe, Latin America, Africa and India. The five case study countries were India, Malawi, Mexico, Mozambique, and South Africa.

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    Citation

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    Venter, C.; Savill, T.; Rickert, T.; Bogopane, H.; Venkatesh, A.; Camba, J.; Mulikita, N.; Stone, J.; Mau, D. Enhanced accessibility for people with disabilities in urban areas: inception report. (2002)

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    Enhanced accessibility for people with disabilities in urban areas: inception report.

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    \n Enhanced accessibility for persons with disabilities living in urban areas: country report, South Africa.\n

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    From:
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    \n Foreign, Commonwealth & Development Office\n\n
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    Published:
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    1 January 2002
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    Country:
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    \n South Africa\n\n
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    Document Type:
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    \n Country Report\n\n
    \n
    Theme:
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    \n Infrastructure\n\n
    \n
    First published:
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    \n 1 January 2002\n\n
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    Authors:
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    \n Venter, C., Bogopane, H. and Meyer, A.\n\n
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    Abstract

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    People with disabilities in South Africa enjoy limited access to transport. Approximately half of all South Africans are captive to public transport, of which minibus-taxis, commuter buses, and commuter rail are the main modes. None of these operators have given much attention to the accessibility of their vehicles and facilities. A very small percentage of people with disabilities can afford private vehicles with adaptive devices. Existing accessible transport services are mostly in the form of social service transport provided by service organizations for their members, and small-scale demonstration projects sponsored by government. These projects have experimented with demand responsive and fixed-route concepts for the provision of accessible public transport.

    \n\n

    The momentum is however building for significantly improving the status of people with disabilities in South African society. The disability movement is fairly vocal and has political influence. Non-discrimination legislation exists, and is gradually being applied to the transport and built environment arenas. Significant opportunities for improving the accessibility of public transport are expected to realize in the next decade, as major upgrading and recapitalisation projects of the public transport system are undertaken.

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    Citation

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    Enhanced accessibility for persons with disabilities living in urban areas: country report, South Africa.

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    \n Find and compare gender pay gap data\n

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    \n \n\n \n Start now\n \n \n \n \n\n\n\n

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    \n Part of\n \n Get childcare: step by step\n \n
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    \n Find a registered childminder\n

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    Go to your local council’s website to find out about:

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    • early years education and family support
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    There’s a different way to find registered childminders, early years education or family support in Northern Ireland.

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    You can also contact a registered childminding agency to find a local childminder. These agencies cover England only.

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    \n For example SW1A 2AA\n
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    Find a postcode on Royal Mail's postcode finder

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    \n This page is Part of\n \n Get childcare: step by step\n \n

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    1. \n
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      \n \n \n \n Step 1:\n \n \n \n\n \n \n \n

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      1. Check what help you could get with childcare costs
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      You can only get help with 'approved childcare'.

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      1. Find out what 'approved childcare' is
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      \n \n \n \n and\n \n \n \n\n \n \n \n

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      1. Find a nursery school place
      2. You are currently viewing: Find a registered childminder
      3. Search for free early education and childcare
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      \n \n \n \n Step 2:\n \n \n \n\n \n \n \n

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      You can get help with childcare costs for children under 18. You might be able to apply for:

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      You could also get free childcare when your child is aged 9 months to 4 years. You might be able to apply for:

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      You can only get childcare vouchers if you have already joined a scheme.

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      1. Check the rules for childcare vouchers
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      \n \n \n \n Step 3:\n \n \n \n\n \n \n \n

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      1. If you're getting Universal Credit, tell government straight away if your circumstances change
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      If you're getting Free Childcare for Working Parents or Tax-Free Childcare you have to confirm if your details are up to date every 3 months.

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      1. Sign into your childcare account to find out when you next have to check your details
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      Your eligibility for support with childcare costs might also change.

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      1. Check if your eligibility for help with childcare costs has changed
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      \n \n \n \n Step 4:\n \n \n \n\n \n \n \n

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      2. Find before and after school and holiday clubs
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      You might be able to use Tax-Free Childcare to pay for childcare like wraparound care, after school clubs or other activities.

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    \n Accessible Travel Policy guidance: accessibility of rail replacement services\n

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    From:
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    Published:
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    25 June 2020
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    \n \n This consultation has concluded\n \n\n \n
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    \n Detail of outcome\n

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    Final outcome to follow.

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    \n Detail of feedback received\n

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    The Office of Rail and Road published updates to this consultation on 3 March and 19 April 2020.

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    \n Original consultation\n

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    Summary

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    \n Consultation to revise the Accessible Travel Policy (ATP) guidance published in July 2019.\n

    \n \n This consultation was held on another website.\n \n\n

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    This consultation ran from\n
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    \n Consultation description\n

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    Consultation to revise the Accessible Travel Policy (ATP) guidance published in July 2019. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

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    Updates to this page

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    \n Sign up for emails or print this page\n

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    \n Global Accessibility Awareness Day: Minister calls on the public sector to ensure digital services are accessible\n

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    \n The Government Digital Service marks the ninth annual Global Accessibility Awareness Day with a series of expert-led webinars and resources.\n

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    From:
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    • Government Digital Service marks Global Accessibility Awareness day with series of expert-led webinars
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    • Minister calls for action to ensure public-sector websites and mobile apps cater to the accessibility needs of all users ahead of accessibility regulations deadlines
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    • Public-sector websites published before 23 September 2018 must meet accessibility regulations by 23 September 2020
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    Today, Thursday 21 May, the Government Digital Service (GDS) marks the ninth annual Global Accessibility Awareness Day with a series of expert-led webinars and resources for public-sector organisations.

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    The resources and webinars will run throughout the day and provide additional guidance on improving the accessibility of online public services.

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    This activity comes just over four months before the compliance date for public-sector websites to meet online accessibility regulations.

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    By 23 September 2020, all public-sector organisations must align their websites with a set of accessibility criteria and publish a statement outlining how accessible they are.

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    The criteria includes alternative text to improve the accessibility of images, captions and audio descriptions for video content, and minimum colour contrast ratios for web pages and visual design.

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    As leaders in this space, GDS are monitoring and reporting on the accessibility of public-sector websites and mobile applications, and enforcing the requirement to publish an accessibility statement on behalf of the Minister for the Cabinet Office.

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    Minister of State for the Cabinet Office, Lord Agnew, said:

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    Today’s event provides a welcome reminder of the importance of digital accessibility in removing barriers that may otherwise prevent people from accessing online public services. \n

    Public-sector organisations across the UK are already working to improve the accessibility of their websites ahead of this September’s compliance date. \n

    However, efforts must continue to make certain the needs of those who may be digitally excluded due to temporary, situational or permanent disability are met. It is quite simply the right thing to do.\n

    GDS’s webinar sessions coupled with the guidance available on GOV.UK will help to improve understanding of this important issue and tackle some of the common challenges for digital teams.

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    Kristina Barrick, Head of Scope’s Big Hack at disability equality charity Scope, said:

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    Inclusive design benefits everyone, but for disabled people, it can be the difference between someone being able to access a service or not. That’s why it’s vital that all public bodies make sure they are complying with the regulations.\nWe’d also urge all businesses to take advantage of the resources available to get ahead of the curve, and make sure nobody is excluded from using their products or services.\n

    Many of us are living our lives completely online at the moment, so it’s more important than ever that disabled people are not forgotten.

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    The recorded webinars will be published to the GDS YouTube channel after the event. Further guidance on this issue is available on the GOV.UK service manual and at GOV.UK/accessibility-regulations.

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    \n Minister announces accessibility improvements to voter registration service\n

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    \n The voter registration service has been made more accessible for users, following an audit\nby the Government Digital Service Accessibility team.\n

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    From:
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    \n Cabinet Office and The Rt Hon Chris Skidmore\n\n
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    14 November 2017
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    \n \n This was published under the 2016 to 2019 May Conservative government\n \n\n \n
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    The team carried out an audit of the register to vote website and recommended several ways to further improve accessibility. For example, changing the way webpage headings are displayed on screen readers and the use of colour contrast in error messaging.

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    Since individual registration was introduced in 2014, over 30 million people have applied to register to vote and over three quarters of these applications have been made online. The changes to the website will make it easier for people with disabilities to complete voter registration and participate in the democratic process.

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    The Minister for the Constitution also launched a Call for Evidence in September, asking for views on how people with disabilities experience registering to vote and voting itself. The Call for Evidence closes on Tuesday 14 November at 5pm.

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    Minister for the Constitution, Chris Skidmore MP said:

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    I am delighted to see the Government Digital Service Accessibility team continue to help departments improve the accessibility of digital services.

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    These changes to the voter registration website represent another step towards ensuring no barriers exist to democratic participation. I am determined to ensure that every voice is heard and that people with sight loss or disabilities are not denied the right to have their say in our democratic process. This is why we launched our call for evidence to improve access to elections, and we look forward to taking further steps to make our elections process even more accessible.

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    Fazilet Hadi, Deputy Chief Executive of RNIB, said:

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    Blind and partially sighted people tell us they still face barriers to taking part in elections. We hope the Cabinet Office will take more action in the future so everyone can vote independently and in secret.

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    We welcome these steps to make the register to vote website more accessible.

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    \n\n \n \n\n", "outcomeCount": 638, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10620, "settleDelayMs": 10000, "auditMs": 1407, "totalMs": 12649, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-NzV+idwFqTzLjDXTUydgfg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n
    \n \n News story\n \n\n\n

    \n New funding for accessibility as government reports progress for disabled people across transport network\n

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    \n Government announces extra funding to improve travel for people with disabilities.\n

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    \n
    From:
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    \n Department for Transport and The Rt Hon Grant Shapps\n\n
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    Published:
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    3 November 2020
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    \n \n This was published under the 2019 to 2022 Johnson Conservative government\n \n\n \n
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    \n \"\"\n
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      \n
    • \n

      first-of-its-kind competition to find new ways to improve transport accessibility is launched

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    • \n

      funding of up to £500,000 could remove physical barriers, make it easier to access information, or better support travellers

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      • \n
    • \n

      new funding comes as companies are recognised for their dedication to providing better service

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      • \n
    \n\n

    Innovative ideas to improve travel for disabled passengers could be made a reality thanks to government funding announced today (3 November 2020).

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    The Department for Transport (DfT) is marking Purple Tuesday by launching the first-of-its-kind Accessible Technology Research and Innovation Grant (A-TRIG), which will invest up to £500,000 in projects that can improve access to services or inspire more confidence to travel.

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    These projects could provide a range of practical solutions that remove physical barriers, make it easier to access information, automate processes or see better support for travellers. They could include:

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      \n
    • ways for visually-impaired passengers to identify the bus they want to catch
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    • smartphone apps to report inaccessibility and track progress
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    • a Wayfinder-style system to plan bus journeys
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    \n\n

    Previously, the department has funded a mobile phone app to help people with dementia use public transport to get to hospital.

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    The department’s Access for All programme has now provided 200 stations with better access across Great Britain, with around 100 more to be completed by 2024 – a quarter of these in Scotland and Wales. The continued success of the Access for All programme, and accessibility improvements delivered as part of other station enhancement projects, means that more than 75% of rail journeys are now through stations with step-free access, compared with around 50% in 2005.

    \n\n

    Transport Secretary Grant Shapps said:

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    \n

    Everybody’s way of travelling has been affected by COVID-19, but none more so than those who are disabled. While essential in tackling the virus I know the widespread use of masks, social distancing and changed timetables has been disconcerting for people with accessibility issues.

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    I want to harness the power of technology to improve accessibility for disabled people through COVID and beyond. Today’s funding will play a key role by finding new and innovative ideas and projects to break down barriers and could make a massive difference to people’s lives.

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    \n\n

    The competition comes as the department publishes its 2-year update on its Inclusive Transport Strategy (ITS), highlighting the work delivered – including expanding Blue Badges to non-visible disabilities, launching the It’s everyone’s journey public awareness campaign, and funding 59 Changing Places toilets in motorway services, 7 of which have now opened, with more to do so next year.

    \n\n

    As part of this, the department has also launched the Inclusive Transport Leaders Scheme and is today announcing the first companies to receive accreditation under the scheme. Brighton and Hove Buses and Hovertravel have achieved the highest status as ‘Leaders’, with Network Rail and Arriva Kent and Surrey receiving ‘Committed’ status. The ‘Leaders’ demonstrate best practice and can share their experience with others, while ‘Committed’ members have demonstrated a good foundation on which to build better services for disabled passengers. More transport operators will be invited to join shortly.

    \n\n

    Mike Adams OBE, Founder and Creator of Purple Tuesday, said:

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    \n

    The new grant represents a landmark moment in the history of accessible transport. From booking tickets on inaccessible websites to physical access issues on transport routes, journeys on public transport are disproportionately challenging for disabled people. This grant has the potential to be a step-change for disabled people’s experiences on public transport.

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    \n\n

    Keith Richards, chair of the Disabled Persons Transport Advisory Committee (DPTAC), said:

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    \n

    DPTAC welcomes the new funding for research and innovation aimed at improving access to transport for disabled people.

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    2 years on and the ITS has produced a number of tangible improvements for many disabled people. It’s crucial to step up the pace of change. We support the various tools that have been developed to help achieve that, with the focus on encouraging more innovative thinking, recognising and supporting businesses that are leaders in accessibility and inclusion, celebrating and sharing good practice, and promoting consistent and good quality disability awareness training across transport staff at all levels.

    \n
    \n\n

    Transport companies are also being urged to use free disability training resources, being published shortly, to train their staff so disabled people have a consistent and positive experience regardless of transport mode, helping overcome one of the biggest barriers to confident travel along with infrastructure enhancements. The training has been designed with the involvement of disabled people and will help change the way staff interact with and support all passengers.

    \n\n
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    News desk enquiries

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    \n Media enquiries 0300 7777 878\n

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    \n Switchboard 0300 330 3000\n

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    \n \n
    \n\n
    \n

    Updates to this page

    \n
    Published 3 November 2020
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    \n\n \n \n\n", "outcomeCount": 718, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 11288, "settleDelayMs": 10000, "auditMs": 1481, "totalMs": 13387, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-RVvXBPRs1T5EQc+u0BprCw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n\n

    \n Higher education courses: find and apply\n

    \n
    \n
    \n
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    \n
    \n
    \n \n

    You usually have to be 18 or older to take a higher education course. They’re usually taught in:

    \n\n
      \n
    • universities
      • \n
    • colleges
      • \n
    • specialist institutions like art schools or agricultural colleges
      • \n
    \n\n

    Higher education qualifications include:

    \n\n
      \n
    • diplomas
      • \n
    • bachelor degrees
      • \n
    • foundation degrees
      • \n
    • post-graduate degrees
      • \n
    \n\n

    Full-time and part-time courses

    \n\n

    You can search for full-time and part-time courses at:

    \n\n
      \n
    • \nDiscover Uni - compare information on courses, including student satisfaction and jobs after study
      • \n
    • \nUCAS - search by course name, provider name or location
      • \n
    • \nNational Careers Service - search by location, type, learning method, hours and qualification level
      • \n
    \n\n

    You can apply for most courses through Discover Uni and UCAS. You’ll need to apply directly to the college or university for part-time courses.

    \n\n

    Open University courses

    \n\n

    The Open University - search and apply for distance learning courses.

    \n\n

    Specialist music, dance and drama courses

    \n\n

    UCAS conservatoires - search and apply for performance-based undergraduate and postgraduate courses.

    \n\n

    Teacher training

    \n\n

    How you apply depends on the level of the course and where you are.

    \n\n

    Undergraduate teacher training

    \n\n

    Check the UCAS teacher training website to find and apply for undergraduate courses.

    \n\n

    Postgraduate teacher training

    \n\n

    Find postgraduate teacher training in England.

    \n\n

    Check the UCAS teacher training website to find and apply for postgraduate courses in Scotland, Wales and Northern Ireland.

    \n\n

    Postgraduate courses

    \n\n

    Search for postgraduate study on:

    \n\n\n\n

    Courses at private institutions

    \n\n

    Courses are also available at private institutions. Apply for these directly with the university or college. You can search for some through UCAS.

    \n\n

    Help and advice

    \n\n

    Contact UCAS for advice if your exam results were higher or lower than you expected.

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    \n Related content\n

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    \n \n
    \n \n Technology\n \n\n\n

    \n Making your frontend accessible\n

    \n
    \n
    \n\n
    \n
    \n\n
    \n
    \n
    From:
    \n
    \n Accessibility community\n\n
    \n
    \n
    \n
    \n\n
    \n Give feedback about this page\n
    \n
    \n\n\n\n
    \n
    \n \n\n
    \n\n
    \n
    \n

    You must build your service so it’s accessible to everyone who needs to use it. As a developer you must design and build interfaces that do not introduce barriers for disabled people and users of assistive technology.

    \n\n

    Building in an accessible way helps to future-proof your service, as this will protect it against any changes in technology or your users’ accessibility requirements.

    \n\n

    This also helps your service:

    \n\n\n\n

    Using the GOV.UK Design System

    \n\n

    You should use the GOV.UK Design System to build your service wherever possible. The GOV.UK Design System provides accessible styles, components and patterns consistent with other GOV.UK services.

    \n\n

    Building your service with components from the GOV.UK Design System helps your service be accessible and responsive. The GOV.UK Design System is regularly tested against the most commonly used assistive technology and browser combinations. It also meets level AA of WCAG 2.2.

    \n\n

    It’s possible that your service needs to use something not available in the GOV.UK Design System. If that’s the case you should make sure anything you add to your service is accessible. You can also propose a component or pattern for the GOV.UK Design System.

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    It’s easy to accidentally introduce accessibility barriers into the HTML, Cascading Style Sheets (CSS) and JavaScript layers of code. This is true even if you use the GOV.UK Design System.

    \n\n

    Use progressive enhancement to make sure your service is still usable if any of the layers above the HTML, such as CSS or JavaScript, fail or if the user switches them off.

    \n\n

    Building accessible services

    \n\n

    Code that does not follow accessibility best practice may exclude people from using your service. This could mean that:

    \n\n
      \n
    • users relying on a keyboard cannot access or control the user interface or certain elements
      • \n
    • users cannot customise the appearance of the interface
      • \n
    • screen readers read the content out in the wrong order, or not at all
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    • screen reader users cannot build a mental model of the page or navigate to relevant content
      • \n
    • screen reader users cannot tell that visual-only content has updated
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    • speech recognition software users cannot interact with the interface, for example not being able to activate links, buttons or form fields
      • \n
    \n\n

    Before turning a design or prototype into production code you should check if there are any accessibility issues in the design. These can include:

    \n\n
      \n
    • a confusing layout
      • \n
    • poor colour contrast
      • \n
    • non-obvious interactive elements
      • \n
    \n\n

    There could also be issues with the content, such as:

    \n\n\n\n

    Work with your content designer or technical writer to fix these issues.

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    Some users may need to extend time limits, for example how long they’re logged in to your service before being automatically signed out. Make sure users are able to extend these time limits if they need to.

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    Writing accessible HTML

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    You should follow the principles of Semantic HTML. Using the correct HTML elements and attributes to mark up the content means the right information is available to assistive technology. It also means assistive technology users can interact with the content or interface as they would expect.

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    Using the correct elements in your HTML helps users of assistive technologies navigate through your pages, including letting them jump to relevant sections. For example, make sure you use header, main and footer elements to outline the page structure.

    \n\n

    Using appropriate HTML elements allows assistive technologies to understand and operate your interface more easily. For example, buttons should always use button, not div.

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    Always make sure the content of a page is in a logical order and does not rely on CSS or JavaScript to reorder content after the page loads. This means screen readers read out the content in the right order.

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    Use heading elements in your content. Headings tell screen readers how the content on the page is organised, giving users an overview of the content. Avoid skipping heading elements, such as from h1 to h3, as this can confuse screen readers.

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    Other common accessibility errors introduced when writing HTML can include:

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      \n
    • not providing labels for form fields or associating labels with form fields correctly
      • \n
    • not using the correct list type\n
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    • using a table to build page layout - you should only use tables to display tabular data
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    Writing accessible CSS

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    Take care when writing CSS as it’s easy to accidentally introduce accessibility barriers.

    \n\n

    You should make sure you:

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    Some users customise the appearance of web pages to suit their needs. To support these users you should make sure:

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    If possible, you should avoid using CSS to reorder content on a page as this could cause issues for keyboard and screen reader users.

    \n\n

    Writing accessible JavaScript

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    You must tell your users if content dynamically changes. For example, screen readers cannot pick up search results that update in real time. You can use ARIA live regions to announce dynamic content changes as they happen.

    \n\n

    WAI-ARIA can be easy to implement incorrectly, which can result in disabled people being unable to use your service. You must follow the correct specifications and recommended approaches for WAI-ARIA.

    \n\n

    When using WAI-ARIA, make sure you:

    \n\n
      \n
    • add interaction-specific WAI-ARIA attributes such as aria-controls using JavaScript, so that users without JavaScript are not confused
      • \n
    • update WAI-ARIA attributes as JavaScript changes occur on the page, for example set aria-expanded to true once a user expands an element
      • \n
    \n\n

    Testing your service’s accessibility

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    You should perform a manual check against WCAG 2.2 and test with the most common assistive technology and browser combinations.

    \n\n

    Your manual tests should cover common accessibility issues, for example testing that:

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      \n
    • your service works with a keyboard
      • \n
    • users can adapt the interface, such as by increasing font size or changing colour in the browser
      • \n
    \n\n

    You must test for accessibility regularly when you’re writing production code. Once your service is in public beta, you must test for accessibility each time you add a new feature.

    \n\n

    You can test your service with an automated accessibility testing tool. However, accessibility tools will not catch all errors, so you must carry out manual tests as well.

    \n\n

    Using accessibility criteria

    \n\n

    Accessibility acceptance criteria are specific rules you can apply to service components to help with accessibility testing. Accessibility criteria help you decide what you need to test.

    \n\n

    For example, a link does not need an associated label, but it does need clear text to describe where the link goes. Acceptance criteria like this can help maintain the accessibility of a service as you add or update features.

    \n\n

    Getting help

    \n\n

    Contact the accessibility community to:

    \n\n
      \n
    • discuss how to build accessible services and meet accessibility requirements
      • \n
    • share ideas across government
      • \n
    • find support from teams that have worked on similar services or faced similar challenges
      • \n
    \n\n

    Further reading

    \n\n

    You might find the following things useful:

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    Updates to this page

    \n
    Published 22 November 2017
    \n Last updated 28 June 2019\n — \n \n Show all updates\n \n
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      \n
    1. \n \n

      Added more information to the guidance, as well as links to resources for developers to help build accessible services.

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      Guidance first published

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    \n AAIB investigation to Reims Cessna F406 Caravan II, G-FIND\t\n

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    \n Un-commanded pitch down event, en-route cruise, 25 September 2016\n

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    From:
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    \n Air Accidents Investigation Branch\n\n
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    Published:
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    9 February 2017
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    Category:
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    \n Commercial - fixed wing\n\n
    \n
    Report type:
    \n
    \n Bulletin - Correspondence investigation\n\n
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    Date of occurrence:
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    \n 25 September 2016\n\n
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    Aircraft type:
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    \n Reims Cessna F406 Caravan II\n\n
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    Location:
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    \n En route cruise\n\n
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    Registration:
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    \n G-FIND\t\n\n
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    Summary:

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    While in cruising flight with the autopilot engaged, the aircraft suddenly pitched nose down. The handling pilot had difficulty controlling the aircraft until the autopilot was disengaged and the pitch trim, which had run significantly nose down, was returned to a normal setting. The autopilot was not re-engaged and the aircraft landed without further incident.

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    Download report:

    \n

    Reims Cessna F406 Caravan II, G-FIND 02-17

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    Download glossary of abbreviations:

    \n

    Glossary of abbreviations

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    Updates to this page

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    \n AAIB investigation to Reims Cessna F406, G-FIND\t\n

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    \n Incapacitation of a task specialist during unpressurised survey flight, near St Neots, Cambridgeshire, 4 April 2021.\n

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    From:
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    \n Air Accidents Investigation Branch\n\n
    \n
    Published:
    \n
    9 September 2021
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    \n
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    Category:
    \n
    \n Commercial - fixed wing\n\n
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    Report type:
    \n
    \n Bulletin - Correspondence investigation\n\n
    \n
    Date of occurrence:
    \n
    \n 4 April 2021\n\n
    \n
    Aircraft type:
    \n
    \n Reims Cessna F406\t\n\n
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    Location:
    \n
    \n Near St Neots, Cambridgeshire\n\n
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    Registration:
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    \n G-FIND\t\n\n
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    Summary:

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    During an unpressurised aerial photography flight at 12,000 ft the task specialist lost consciousness. The pilot commenced a rapid descent and diverted to London Luton (Luton) Airport. During the descent the task specialist regained consciousness. The aircraft landed normally.

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    The pilot was using supplementary oxygen during the flight whereas the task specialist was not. It could not be determined what caused the loss of consciousness.

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    Following the incident, the operator took safety action to require task specialists and survey operators to use supplementary oxygen for all unpressurised flights above 10,000 ft.

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    Download report:

    \n

    Reims Cessna F406, G-FIND

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    Download glossary of abbreviations:

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    Glossary of abbreviations

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    \n Huntair-Pathfinder, G-MJJT, 4 June 1983\n

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    From:
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    \n Air Accidents Investigation Branch\n\n
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    Published:
    \n
    10 December 2014
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    Category:
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    \n Sport aviation and balloons\n\n
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    Report type:
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    \n Bulletin - Pre-1997 uncategorised monthly report\n\n
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    Date of occurrence:
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    \n 4 June 1983\n\n
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    Aircraft type:
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    \n Huntair-Pathfinder\n\n
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    Location:
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    \n Shobdon Aerodrome\n\n
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    Registration:
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    \n G-MJJT\n\n
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    Huntair-Pathfinder, G-MJJT

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    Download report:

    \n\n

    Huntair-Pathfinder G-MJJT 10-83.pdf (47.86 kb)

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    \n Pathfinder Mk 1, G-MJJR, 21 April 1990\n

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    10 December 2014
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    \n Sport aviation and balloons\n\n
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    Report type:
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    \n Bulletin - Pre-1997 uncategorised monthly report\n\n
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    Date of occurrence:
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    \n 21 April 1990\n\n
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    Aircraft type:
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    \n Pathfinder Mk 1\n\n
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    Location:
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    \n Near Chirk Airfield, Clwyd, North Wales\n\n
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    \n G-MJJR\n\n
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    Pathfinder Mk 1, G-MJJR

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    Download report:

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    Pathfinder Mk 1, G-MJJR 07-90.pdf (301.82 kb)

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    \n Piper PA-28-235 Cherokee Pathfinder, G-BAMM, 19 June 1994\n

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    \n
    \n \n\n
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    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n Air Accidents Investigation Branch\n\n
    \n
    Published:
    \n
    10 December 2014
    \n
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    \n
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    \n
    Category:
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    \n General aviation - fixed wing\n\n
    \n
    Report type:
    \n
    \n Bulletin - Pre-1997 uncategorised monthly report\n\n
    \n
    Date of occurrence:
    \n
    \n 19 June 1994\n\n
    \n
    Aircraft type:
    \n
    \n Piper PA-28-235 Cherokee Pathfinder\n\n
    \n
    Location:
    \n
    \n Spilsted Farm, Sedlescombe, Sussex\n\n
    \n
    Registration:
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    \n G-BAMM\n\n
    \n
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    \n
    \n \n

    Piper PA-28-235 Cherokee Pathfinder, G-BAMM

    \n\n

    Download report:

    \n\n

    Piper PA-28-235 Cherokee Pathfinder, G-BAMM 08-94.pdf (84.44 kb)

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    Updates to this page

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    \n\n \n \n\n", "outcomeCount": 639, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10640, "settleDelayMs": 10000, "auditMs": 1399, "totalMs": 12657, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-kDcrcSk8K3NM3JOzrTILSQ==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n Reims Cessna F406 Caravan II, G-FIND, 6 September 2007\n

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    \n \n\n
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    \n\n\n\n
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    \n
    \n
    \n
    \n
    From:
    \n
    \n Air Accidents Investigation Branch\n\n
    \n
    Published:
    \n
    10 December 2014
    \n
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    \n
    \n
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    \n
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    Category:
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    \n Commercial - fixed wing\n\n
    \n
    Report type:
    \n
    \n Bulletin - Field investigation\n\n
    \n
    Date of occurrence:
    \n
    \n 6 September 2007\n\n
    \n
    Aircraft type:
    \n
    \n Reims Cessna F406 Caravan II\n\n
    \n
    Location:
    \n
    \n Coventry\n\n
    \n
    Registration:
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    \n G-FIND\n\n
    \n
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    \n
    \n
    \n
    \n \n
    \n \n\n\n
    \n
    \n \n

    Reims Cessna F406 Caravan II, G-FIND

    \n\n

    Summary:

    \n\n

    During a routine asymmetric training flight, a control restriction was encountered. An inadvertent selection of the autopilot is suspected although it has not been possible to fully evaluate the autopilot controller. A defect in the autopilot indicating system contributed to the incident.

    \n\n

    Download report:

    \n\n

    Reims Cessna F406 Caravan II, G-FIND 06-08.pdf (270.31 kb)

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    \n\n \n \n\n", "outcomeCount": 651, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10625, "settleDelayMs": 10000, "auditMs": 1384, "totalMs": 12634, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-3pIey8mXYu05iSrE2xCdpg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n Mr E Findlay v Morrisons Utility Services: 2600035/2017\n

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    \n Employment Tribunal decision.\n

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    From:
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    Published:
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    26 June 2018
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    Country:
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    \n England and Wales\n\n
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    Jurisdiction code:
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    \n Unlawful Deduction from Wages and Working Time Regulations\n\n
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    Decision date:
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    \n 15 May 2018\n\n
    \n
    \n
    \n
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    \n \n\n\n
    \n
    \n \n

    Read the full decision in Mr E Findlay v Morrisons Utility Services: 2600035/2017 - Dismissal.

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    \n Adtech Market Research Report 2019 (ICO, Ofcom) \n

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    \n A research paper from the ICO and OFCOM \n

    \n\n
    \n\n
    \n\n\n\n
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    \n
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    From:
    \n
    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    Category:
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    \n Ad hoc research\n\n
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    Original publisher:
    \n
    \n Information Commissioner's Office and Ofcom\n\n
    \n
    Research area:
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    \n Advertising and marketing, Future connectivity and internet, Media and entertainment and Retail and digital commerce\n\n
    \n
    Research topic:
    \n
    \n Adtech, Data privacy, access and control, Digital economy, General and vertical search and Internet usage and attitudes\n
    \n \n \n Show 3 more\n \n
    \n \n News and publishing, Online retail, and Social media and instant messaging\n\n
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    Research publish date:
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    \n 1 March 2019\n\n
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    Abstract

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    The Information Commissioner’s Office (ICO) report focused on understanding the public’s awareness and perceptions of how online advertising is served to the public based on their personal data, choices and behaviour.

    \n\n

    Citation

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    ICO and Ofcom, Adtech: Market Research Report (2019) [online] Accessible at: ICO Ofcom adtech research (PDF, 1.17MB) [Accessed 8 February 2022]

    \n\n

    Link

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    https://ico.org.uk/about-the-ico/what-we-do/our-work-on-adtech/

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    Updates to this page

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    \n Communications Market Report 2019 (OFCOM) \n

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    \n
    \n\n
    \n
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    \n A research paper from OFCOM \n

    \n\n
    \n\n
    \n\n\n\n
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    \n
    \n
    \n
    \n
    From:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Published:
    \n
    25 March 2022
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    Category:
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    \n Ongoing research\n\n
    \n
    Original publisher:
    \n
    \n Ofcom\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet and Media and entertainment\n\n
    \n
    Research topic:
    \n
    \n Advertising spend, Audio and radio, Future connectivity, Internet usage and attitudes, News and publishing, Social media and instant messaging and TV, video and on-demand\n\n
    \n
    Research publish date:
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    \n 4 July 2019\n\n
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    \n \n

    Abstract

    \n\n

    This year marks a significant change in the format of the Communications Market Report (CMR). \nThe CMR is now an interactive data portal, which allows users to interrogate data collected from industry by Ofcom, data from Ofcom’s consumer research, as well as headline figures from selected third parties (including BARB and RAJAR). The interactive portal will be updated throughout the year. \nCommentary and analysis of much of the data used in the CMR can be found in each of our Media Nations, Online Nation, Connected Nations, and Annual Monitoring Update on the Postal Market reports, where we review and explore specific sectors of the media and communications markets in detail. In this short document we highlight some key findings revealed by our most recent data.

    \n\n

    Citation

    \n\n

    Ofcom, The Communications Market (2019) [online] Available at: Communications Market Report 2019 [Accessed 10 February 2022]

    \n\n

    Link

    \n\n

    https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2019

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    \n Communications Market Report 2020 (OFCOM) \n

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    \n

    \n A research paper from OFCOM \n

    \n\n
    \n\n
    \n\n\n\n
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    \n
    \n
    \n
    From:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Published:
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    25 March 2022
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    \n\n\n
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    \n
    \n
    \n
    Category:
    \n
    \n Ongoing research\n\n
    \n
    Original publisher:
    \n
    \n Ofcom\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet and Media and entertainment\n\n
    \n
    Research topic:
    \n
    \n Advertising spend, Audio and radio, Future connectivity, Internet usage and attitudes, Social media and instant messaging and TV, video and on-demand\n\n
    \n
    Research publish date:
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    \n 30 September 2020\n\n
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    \n \n

    Abstract

    \n\n

    The Communications Market Report (CMR) is an interactive data portal, which allows people to interrogate data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties (including BARB and RAJAR).
    \nCommentary and analysis of much of the data used in the CMR can be found in our Media Nations(television and online video, and radio and online audio), Online Nation (internet services and applications) and Connected Nations (fixed and mobile telecoms) reports, where we look in detail at trends and market developments. In this short document we highlight some key findings revealed by our most recent data.

    \n\n

    Citation

    \n\n

    Ofcom, The Communications Market (2020) [online] Available at: Communications Market Report 2020 [Accessed 4 February 2022]

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    Link

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    https://www.ofcom.org.uk/research-and-data/multi-sector-research/cmr/cmr-2020

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    \n\n \n \n\n", "outcomeCount": 657, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10622, "settleDelayMs": 10000, "auditMs": 1412, "totalMs": 12654, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-nDW33yGUssxwLW3/A9jG6A==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n Connected Nations: UK Report 2020 (OFCOM) \n

    \n
    \n
    \n\n
    \n
    \n

    \n A research paper from OFCOM\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Published:
    \n
    25 March 2022
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    \n
    \n
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    \n
    \n
    \n
    \n\n\n
    \n
    \n
    \n
    \n
    \n
    Category:
    \n
    \n Ongoing research\n\n
    \n
    Original publisher:
    \n
    \n Ofcom\n\n
    \n
    Research area:
    \n
    \n Future connectivity and internet, Media and entertainment and Technology\n\n
    \n
    Research topic:
    \n
    \n Digital transformation, Future connectivity, Internet of things, Internet usage and attitudes, Privacy enhancing technology, Safety and harms and TV, video and on-demand\n\n
    \n
    Research publish date:
    \n
    \n 17 December 2020\n\n
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    \n \n\n\n
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    Abstract

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    This is Ofcom’s annual Connected Nations report, which measures progress in the availability and capability of broadband and mobile services in the UK. It also highlights the work we are doing, alongside UK and devolved governments and communications companies, to improve these services.\nThis year’s report is being published as the UK continues to address the challenges of the coronavirus (Covid-19) pandemic; a time when people, families and businesses have come to rely on their phone and broadband connections as never before. We report on how the networks have performed during this period and how the availability of services has evolved.

    \n\n

    Citation

    \n\n

    Ofcom, Connected Nations (2020) [online] Available at: Connected Nations 2020: UK report [Accessed 10 February 2022]

    \n\n

    Link

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    https://www.ofcom.org.uk/research-and-data/multi-sector-research/infrastructure-research/connected-nations-2020

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    \n Consumer views on cashless payments in land-based gambling 2021 (Gambling Commission) \n

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    \n Consumer views on cashless payments in land-based gambling 2021 (Gambling Commission) \n

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    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    Category:
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    \n Ad hoc research\n\n
    \n
    Original publisher:
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    \n Gambling Commission\n\n
    \n
    Research area:
    \n
    \n Future connectivity and internet, Media and entertainment and Technology\n\n
    \n
    Research topic:
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    \n Data and AI, Gambling, Internet usage and attitudes and Safety and harms\n\n
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    Research publish date:
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    \n 24 June 2021\n\n
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    Abstract

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    The Gambling Commission commissioned 2CV to conduct a piece of research to bring the voice of consumers into their thinking. The aim was to improve the Gambling Commission’s understanding of the types of payment methods that consumers typically use in land-based gambling, consumer preferences and motivations.
    \nThe research was conducted via an online survey which was completed by 314 people who had gambled on land-based activities over 12 months.

    \n\n

    Citation

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    Gambling Commission, Consumer views on cashless payments in land-based gambling (2021) [online] Available at: Consumer views on cashless payments in land-based gambling [Accessed 10 February 2022]

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    Link

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    https://www.gamblingcommission.gov.uk/statistics-and-research/publication/consumer-views-on-cashless-payments-in-land-based-gambling

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    \n Influencer Report: The impact of complicit social media influencers on the consumption of counterfeit goods in the UK 2021 (IPO) \n

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    \n A research paper from the IPO \n

    \n\n
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    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    Category:
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    \n Ad hoc research\n\n
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    Original publisher:
    \n
    \n Intellectual Property Office\n\n
    \n
    Research area:
    \n
    \n Future connectivity and internet, Media and entertainment and Retail and digital commerce\n\n
    \n
    Research topic:
    \n
    \n Digital economy, Online retail, Safety and harms and Social media and instant messaging\n\n
    \n
    Research publish date:
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    \n 22 December 2021\n\n
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    Abstract

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    The Intellectual Property Office (IPO) commissioned researchers at the University of Portsmouth to carry out pilot research, looking into the impact of social media influencers promoting counterfeit products on levels of counterfeit consumption.

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    Citation

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    Intellectual Property Office, Influencer Report: The impact of complicit social media influencers on consumption of counterfeit goods in the UK (2021) [online] Available at: IPO Influencer Report 2021 [Accessed 10 February 2022]

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    Link

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    https://www.gov.uk/government/publications/social-media-influencers-and-counterfeit-goods

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    \n Mobile Ecosystems Market Study: Appendix K - consumer experiences of app purchases and auto-renewing subscriptions to apps sold through app stores 2022 (CMA)\n

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    \n A research paper from the CMA\n

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    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    1 September 2022
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    \n
    Category:
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    \n Ad hoc research\n\n
    \n
    Original publisher:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Research area:
    \n
    \n Future connectivity and internet and Technology\n\n
    \n
    Research topic:
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    \n Digital economy, Internet of things, Internet usage and attitudes, Mobile devices and Safety and harms\n\n
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    Research publish date:
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    \n 10 June 2022\n\n
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    Abstract

    \n\n

    We have looked at the sale of apps and in particular apps sold with autorenewing subscriptions on Apple’s App store and Google’s Play Store to assess whether any elements of the purchase process or store design may harm consumers’ interests.

    \n\n

    Our consideration of auto-renewing subscriptions has included:

    \n\n
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    • a test purchasing exercise. We purchased a range of the most popular apps and a selection of apps where there were notable levels of requests for cancellation either during a free trial period or after that period had expired once payment had been made by the consumer
      • \n
    • analysing videos and screenshots provided by Apple and Google of purchase journeys for a selection of apps sold on the App Store and Google Play Store
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    • requesting information from Apple and Google on the operation of subscriptions and refunds
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    \n\n

    We have highlighted some particular areas of potential focus for app stores and app developers at the end of the Appendix.

    \n\n

    Citation

    \n\n

    CMA, Mobile Ecosystems Market Study: Appendix K - consumer experiences of app purchases and auto-renewing subscriptions to apps sold through app stores, 2022

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    Link

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    https://www.gov.uk/cma-cases/mobile-ecosystems-market-study#final-report

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    \n Mobile Ecosystems Market Study interim report, Appendix F: understanding the role of browser engines 2021 (CMA)\n

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    \n
    \n

    \n A research paper from the CMA\n

    \n\n
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    \n
    \n
    \n
    \n
    \n
    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    \n
    Category:
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    \n Ad hoc research\n\n
    \n
    Original publisher:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet and Technology\n\n
    \n
    Research topic:
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    \n Application programming interface, Data privacy, access and control and Future connectivity\n\n
    \n
    Research publish date:
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    \n 14 December 2021\n\n
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    \n \n\n\n
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    Abstract

    \n\n

    In this appendix, we first discuss the history of browser engines. We then provide additional technical details on two key topics, namely:

    \n\n
      \n
    • web compatibility (which is primarily determined by the browser engine)
      • \n
    • Apple requiring browsers on iOS to use its WebKit browser engine (the ‘WebKit restriction’)
      • \n
    \n\n

    Citation

    \n\n

    CMA, Mobile Ecosystems Market Study (interim report), Appendix F: understanding the role of browser engines (2021) [online] Available at: Appendix F: Understanding the role of browser engines [Accessed 10 February 2022]

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    Link

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    https://www.gov.uk/cma-cases/mobile-ecosystems-market-study#interim-report

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    \n Mobile Ecosystems market study interim report, Appendix G: pre-installation, default settings and choice architecture for mobile browsers 2021 (CMA)\n

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    \n A research paper from the CMA\n

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    \n
    \n
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    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    \n
    Category:
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    \n Ad hoc research\n\n
    \n
    Original publisher:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet, Retail and digital commerce and Technology\n\n
    \n
    Research topic:
    \n
    \n Application programming interface, Data privacy, access and control, Future connectivity and General and vertical search\n\n
    \n
    Research publish date:
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    \n 14 December 2021\n\n
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    Abstract

    \n\n

    In this appendix, the Competition and Markets Authority (CMA) provides details on the following topics that are discussed in Chapter 5 of the Interim report, namely:

    \n\n
      \n
    • the current agreements for pre-installation and default settings on mobile devices
      • \n
    • the impact of pre-installation and default settings on user behaviour
      • \n
    • the impact of the choice architecture of the different routes available to users for switching their default browsers
      • \n
    \n\n

    Citation

    \n\n

    CMA, Mobile Ecosystems market study, Appendix G: pre-installation, default settings and choice architecture for mobile browsers (2021) [online] Available at: Appendix G: Pre-installation, default settings and choice architecture for mobile browsers [Accessed 10 February 2022]

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    Link

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    https://www.gov.uk/cma-cases/mobile-ecosystems-market-study#interim-report

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    \n Object-based media report 2021 (OFCOM)\n

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    \n A research paper from OFCOM\n

    \n\n
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    From:
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    \n Competition and Markets Authority\n\n
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    2 September 2022
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    Category:
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    \n Ad hoc research\n\n
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    Original publisher:
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    \n Ofcom\n\n
    \n
    Research area:
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    \n Advertising and marketing, Media and entertainment and Technology\n\n
    \n
    Research topic:
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    \n Adtech, Social media and instant messaging and TV, video and on-demand\n\n
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    Research publish date:
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    \n 5 September 2021\n\n
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    Abstract

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    Within its Emerging Technology Programme, Ofcom has identified new technologies which are proving to be important in the development of various sectors. Within broadcasting, one such identified technology is Object Based Media (OBM).

    \n\n

    In addition to enriching the experience of consumers through personalisation, OBM impacts other areas that are of regulatory interest to Ofcom including, for example, accessibility. We therefore commissioned a report to improve our understanding of this technology, its benefits to consumers and any barriers to adoption.

    \n\n

    The report focuses on the technology, consumer, commercial and compliance/regulatory trends in Object Based Media with a focus on developments in the UK.

    \n\n

    Link

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    https://www.ofcom.org.uk/research-and-data/technology/general/object-based-media

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    \n Online market failures and harms: An economic perspective on the challenges and opportunities in regulating online services 2019 (OFCOM)\n

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    \n A research paper from OFCOM \n

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    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    Category:
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    \n Ad hoc research\n\n
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    Original publisher:
    \n
    \n Ofcom\n\n
    \n
    Research area:
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    \n Advertising and marketing, Future connectivity and internet, Media and entertainment, Retail and digital commerce and Technology\n\n
    \n
    Research topic:
    \n
    \n Adtech, Advertising spend, Artificial intelligence, Audio and radio and Data and AI\n
    \n \n \n Show 11 more\n \n
    \n \n Data privacy, access and control, Digital economy, Future connectivity, General and vertical search, Internet usage and attitudes, News and publishing, Online retail, Personalisation algorithm, Safety and harms, Social media and instant messaging, and TV, video and on-demand\n\n
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    \n
    Research publish date:
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    \n 28 October 2019\n\n
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    \n \n

    Abstract

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    Online services have revolutionised people’s personal and working lives, generating significant benefits. But some of their features have the potential to cause harms to individuals and society. These can include exposure to harmful content or conduct, loss of privacy, data or security breaches, lack of competition, unfair business practices or harm to wellbeing. In May, our Online Nation report set out the benefits to consumers of being online and their concerns about potential online harm.

    \n\n

    This paper aims to contribute to the discussion on how to address these harms effectively, drawing on Ofcom’s experience as the UK communications regulator. It looks at the sources of online harms from an economic perspective, which can inform the broader policy assessment that policymakers and regulators may use to evidence and address them.

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    Citation

    \n\n

    Ofcom, Online market failures and harms: An economic perspective on the challenges and opportunities in regulating online services (2019) [online] Available at: Online market failures and harms: an economic perspective on the challenges and opportunities in regulating online services [Accessed 10 February 2022]

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    Link

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    https://www.ofcom.org.uk/research-and-data/online-research/online-market-failures-and-harms

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    \n Online Nation Report 2020 (OFCOM)\n

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    \n
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    \n

    \n A research paper from OFCOM\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
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    \n Competition and Markets Authority\n\n
    \n
    Published:
    \n
    25 March 2022
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    \n
    \n
    \n
    \n
    \n
    \n
    \n\n\n
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    \n
    \n
    \n
    Category:
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    \n Ongoing research\n\n
    \n
    Original publisher:
    \n
    \n Ofcom\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet, Media and entertainment, Retail and digital commerce and Technology\n\n
    \n
    Research topic:
    \n
    \n Advertising spend, Cloud computing, Data privacy, access and control, Digital economy and Future connectivity\n
    \n \n \n Show 10 more\n \n
    \n \n Gaming, General and vertical search, Internet usage and attitudes, Measuring advertising effectiveness, News and publishing, Online retail, Personalisation algorithm, Safety and harms, Social media and instant messaging, and TV, video and on-demand\n\n
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    \n
    Research publish date:
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    \n 24 June 2020\n\n
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    Abstract

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    Online Nation is an annual report produced by Ofcom that looks at what people are doing online, how they are served by online content providers and platforms, and their attitudes to and experiences of using the internet. This is the edition for 2020.

    \n\n

    Citation

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    Ofcom, Online Nation Report (2020). [online] Available at: https://www.ofcom.org.uk/research-and-data/internet-and-on-demand-research/online-nation [Accessed 4 February 2022]

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    Link

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    https://www.ofcom.org.uk/research-and-data/internet-and-on-demand-research/online-nation

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    \n Protecting children online: 2020-2021 report 2021 (ASA)\n

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    \n A report by the Advertising Standards Authority\n

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    \n
    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    25 March 2022
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    \n
    Category:
    \n
    \n Ad hoc research\n\n
    \n
    Original publisher:
    \n
    \n Advertising Standards Authority\n\n
    \n
    Research area:
    \n
    \n Future connectivity and internet and Media and entertainment\n\n
    \n
    Research topic:
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    \n Internet usage and attitudes, Safety and harms and TV, video and on-demand\n\n
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    Research publish date:
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    \n 30 November 2021\n\n
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    Abstract

    \n\n

    For 12 months, between 1 April 2020 and 31 March 2021, the Advertising Standards Authority (ASA) have proactively monitored and tackled instances where, in breach of the rules, age-restricted ads appeared on children’s websites and YouTube channels.

    \n\n

    We have published a summary of our quarterly online monitoring sweeps to identify and tackle age-restricted ads appearing in children’s media. Although the vast majority of ads comply with the rules, we identified a small number of ads for age-restricted products in each of our reports.

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    Citation

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    Advertising Standards Authority, Protecting children online: 2020-2021 report (2021) [online] Available at: Protecting-Children-Online-2020-2021-Final-Report.pdf [Accessed 10 February 2022]

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    Link

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    https://www.asa.org.uk/resource/protecting-children-online-2020-2021-report.html

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    \n The State of UK Competition Report 2022 (CMA)\n

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    \n A research paper from the CMA\n

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    From:
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    \n Competition and Markets Authority\n\n
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    Published:
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    30 August 2022
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    Category:
    \n
    \n Ongoing research\n\n
    \n
    Original publisher:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Media and entertainment and Technology\n\n
    \n
    Research topic:
    \n
    \n Advertising spend, Application programming interface, Cloud computing, Gaming, Internet of things, Personalisation algorithm and Privacy enhancing technology\n\n
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    Research publish date:
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    \n 29 April 2022\n\n
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    Abstract

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    This is the CMA’s second State of Competition report. Its central aim is to provide information and analysis to help inform public debate and policy. It builds on the CMA’s first assessment, presenting new, improved and updated indicators of the state of competition. In particular, the latest report presents:

    \n\n
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    • updated indicators of the state of competition, including concentration, profitability and markups, and entry and exit
      • \n
    • improved estimates of concentration that adjust for the effects of international trade and the effects of competing firms having the same owners (so-called “common ownership”)
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    • an assessment of whether consumers on lower incomes face less competitive markets
      • \n
    • analysis of the latest surveys examining businesses’ and consumers’ experience of markets
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    • specific analysis of competition in digital markets, which are poorly captured by existing economic statistics
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    \n\n

    Citation

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    CMA, The State of UK Competition Report, April 2022

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    Link

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    https://www.gov.uk/government/publications/state-of-uk-competition-report-2022

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    \n Related content\n

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    \n\n

    \n The State of UK Competition Report November 2020 (CMA) \n

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    \n\n
    \n
    \n

    \n The State of UK Competition Report November 2020 (CMA) \n

    \n\n
    \n\n
    \n\n\n\n
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    \n
    \n
    \n
    \n
    From:
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    \n Competition and Markets Authority\n\n
    \n
    Published:
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    25 March 2022
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    \n
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    \n\n\n
    \n
    \n
    \n
    \n
    \n
    Category:
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    \n Ongoing research\n\n
    \n
    Original publisher:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Research area:
    \n
    \n Future connectivity and internet\n\n
    \n
    Research topic:
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    \n Digital economy and Safety and harms\n\n
    \n
    Research publish date:
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    \n 30 November 2020\n\n
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    \n
    \n
    \n
    \n
    \n \n
    \n \n\n\n
    \n
    \n \n

    Abstract

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    The central aim of this work is to better measure and understand the state of competition in the UK now and in the future. Our ambition is that this report provides information and data to help inform policy, academic and public debate on levels of and trends in competition. In particular, we hope that this work will help to highlight where issues may warrant further analysis, as well as to assist the CMA, regulators and government to better target efforts towards improving competition.

    \n\n

    Citation

    \n\n

    CMA, The State of UK Competition Report (2020) [online] Available at: The State of UK Competition [Accessed 4 February 2022]

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    Link

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    https://www.gov.uk/government/publications/state-of-uk-competition-report-2020

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    \n The use of data by online services 2019 (OFCOM)\n

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    \n A research paper from OFCOM\n

    \n\n
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    \n
    \n
    \n
    From:
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    \n Competition and Markets Authority\n\n
    \n
    Published:
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    25 March 2022
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    Category:
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    \n Ongoing research\n\n
    \n
    Original publisher:
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    \n Ofcom\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet, Media and entertainment, Retail and digital commerce and Technology\n\n
    \n
    Research topic:
    \n
    \n Adtech, Advertising spend, Artificial intelligence, Data and AI and Data privacy, access and control\n
    \n \n \n Show 7 more\n \n
    \n \n Digital economy, General and vertical search, Measuring advertising effectiveness, News and publishing, Personalisation algorithm, Social media and instant messaging, and TV, video and on-demand\n\n
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    Research publish date:
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    \n 1 May 2019\n\n
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    Abstract

    \n\n

    Online services are becoming increasingly central to how people meet their communications needs, find information and access entertainment. However, as more of our daily interactions move online, this is being accompanied by growing public concern about online privacy and the collection and use of personal data. \nThis study aims to provide factual evidence on what data is gathered and used by online service and how. We examine the types of data used by online service providers (OSPs), discuss the mechanisms through which it is gathered and processed, and the use cases for data that translate into business benefits for OSPs.

    \n\n

    Citation

    \n\n

    Analysys Mason, The Use of Data by Online Services (2019). [online] Available at: The use of data by online services: an Analysys Mason report (PDF, 3.0 MB) [Accessed on 10 February 2022]

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    Link

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    https://www.ofcom.org.uk/__data/assets/pdf_file/0020/149141/analysys-mason-report.pdf (PDF, 3.0 MB)

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    \n Transparency in the Regulation of Online Safety: Research Report for Ofcom 2021 (OFCOM)\n

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    \n A research paper from OFCOM\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n Competition and Markets Authority\n\n
    \n
    Published:
    \n
    25 March 2022
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    \n
    \n
    \n
    \n
    \n
    \n\n\n
    \n
    \n
    \n
    \n
    \n
    Category:
    \n
    \n Ad hoc research\n\n
    \n
    Original publisher:
    \n
    \n Ofcom\n\n
    \n
    Research area:
    \n
    \n Advertising and marketing, Future connectivity and internet and Technology\n\n
    \n
    Research topic:
    \n
    \n Adtech, Artificial intelligence, Data and AI, Data privacy, access and control and Digital economy\n
    \n \n \n Show 3 more\n \n
    \n \n Internet usage and attitudes, Personalisation algorithm, and Safety and harms\n\n
    \n
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    \n
    Research publish date:
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    \n 1 May 2021\n\n
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    \n \n
    \n \n\n\n
    \n
    \n \n

    Abstract

    \n

    In February 2021, Ofcom appointed PA Consulting to conduct a literature review of existing transparency schemes and reporting policies, and the extent to which they could be applied to improve online safety within a regulatory regime. Our priority for this research project was to answer the question: What models of transparency exist or have been suggested for use in transparency locally and internationally in other sectors, and online safety in particular? \nThis work was commissioned as a concise study to identify and summarise the primary mechanisms of transparency to inform approaches for transparency initiatives in online safety. To achieve this, we followed an agile, mixed-methodology approach using a combination of a desk-based literature review, supported by interviews with regulators, thinktanks and academics from international organisations including the UK, USA, Australia, and the Netherlands.

    \n\n

    Citation

    \n\n

    PA Consulting, Transparency in the Regulation of Online Safety: Research Report for Ofcom (2021) [online] Available at: Transparency in the regulation of online safety (PDF, 2.1 MB) [Accessed 10 February 2022]

    \n\n

    Link

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    https://www.ofcom.org.uk/research-and-data/internet-and-on-demand-research/online-nation

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    \n Alcohol duties: payment enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Call or write to HMRC for help with paying Beer, Wine and Cider Duty.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
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    Phone

    \n\n

    Wine and Cider Duty payment and returns

    \n\n

    Call HMRC with questions about Wine and Cider Duty payments and returns.

    \n\n

    Telephone: 03000 592 688

    \n\n

    Opening times: Monday to Friday, 8:30am to 4pm. Closed bank holidays.

    \n\n

    Beer Duty payment and returns

    \n\n

    Call HMRC with questions about Beer Duty payments and returns.

    \n\n

    Telephone: 03000 583 920

    \n\n

    Opening times: Monday to Friday, 9am to 4pm. Closed bank holidays.

    \n\n

    Beer Duty Direct Debits

    \n\n

    Call HMRC with questions about Direct Debit payments for Beer Duty.

    \n\n

    Telephone: 03000 583 920

    \n\n

    Opening times: Monday to Friday, 9am to 4pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Beer Duty

    \n\n

    Write to HMRC and send your Beer Duty return and payment to this address.

    \n\n

    You do not need to include a street name or PO box.

    \n\n

    Couriers should use a different address.

    \n\n

    \nHMRC Payments Beer Duty
    HM Revenue and Customs
    BX9 1XE
    United Kingdom\n

    \n\n

    Wine Duty and Cider Duty

    \n\n

    Write to HMRC and send your Wine Duty and Cider Duty returns and payment to this address.

    \n\n

    You do not need to include a street name or PO box.

    \n\n

    Couriers should use a different address.

    \n\n

    \nHMRC payments Climate Change and Alcohol Duties
    HM Revenue and Customs
    BX9 1XL
    United Kingdom\n

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    Related content

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    Guidance

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    Updates to this page

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    \n\n \n \n\n", "outcomeCount": 658, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10624, "settleDelayMs": 10000, "auditMs": 1455, "totalMs": 12698, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-kSlP/Q7kQdewv9cU2BVN1A==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n Childcare Service helpline\n

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    \n
    \n\n
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    \n Contact HMRC if you need help applying for Tax-Free Childcare, applying for free childcare if you're working or using your online childcare account.\n

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    \n
    From:
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    \n HM Revenue & Customs\n\n
    \n
    Published:
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    14 May 2025
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    Online

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    Ask HMRC online
    \nAsk HMRC’s digital assistant to find information about:

    \n\n
      \n
    • applying for Tax-Free Childcare or Free Childcare for Working Parents
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    • reconfirmation of your eligibility
      • \n
    • managing your childcare account
      • \n
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    You can also find out information in your personal tax account.

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    Phone

    \n\n

    Call HMRC if you need help:

    \n\n
      \n
    • applying for Tax-Free Childcare
      • \n
    • applying for free childcare if you’re working
      • \n
    • using your childcare account
      • \n
    \n\n

    Before you call

    \n\n

    This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

    \n\n

    Telephone: 0300 123 4097

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    Textphone: 0300 123 9232

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

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    Find out about call charges

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    Related content

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    Guidance

    \n\n\n\n

    HMRC contacts

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    Updates to this page

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    \n Complain about HMRC\n

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    \n
    \n
    \n \n

    Contact HM Revenue and Customs (HMRC) as soon as possible if you have a complaint about their service, for example because there were unreasonable delays.

    \n\n
    \n

    This guide is also available in Welsh (Cymraeg).

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    \n\n
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    You should continue to pay tax while your complaint is being dealt with. If you stop or delay your payments you may be charged interest or penalties.

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    When to make an appeal instead of a complaint

    \n\n

    If you believe your Self Assessment penalty is incorrect, you should submit an appeal for a late filing or payment penalty instead. Appeals allow HMRC to review the decision made when a penalty has been issued.

    \n\n

    For a decision about a different tax, you can request an appeal or review. This includes:

    \n\n
      \n
    • bills or penalties
      • \n
    • a decision about tax relief
      • \n
    \n\n
    \n

    If you make a complaint when you should be asking for an appeal or review, it will take HMRC longer to respond.

    \n
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    You must only make a complaint if you’re unhappy with the service you received from HMRC, for example:

    \n\n
      \n
    • delays in processing
      • \n
    • poor communication or behaviour
      • \n
    • mistakes in handling your case
      • \n
    \n\n

    Before you complain

    \n\n

    If you do not need to complain, there are other ways to contact HMRC. You can also check when to expect a reply from HMRC.

    \n\n

    If you’re an agent, use the Tax agents handbook to find information about HMRC’s Agent Account Managers service and dedicated helplines.

    \n\n

    HMRC cannot investigate when a complaint is currently being investigated by the Adjudicators Office or the Parliamentary and Health Service Ombudsman.

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    If you’re complaining about PAYE or Self Assessment

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    If you’re an individual you may be able to use the webchat service to resolve your issue before you make a formal complaint.

    \n\n

    How to complain

    \n\n

    Complain online

    \n\n

    You’ll need to sign in to use this service. If you do not already have sign in details, you’ll be able to create them when you sign in for the first time.

    \n\n

    You’ll be told when you sign in if you need to prove your identity. This is to keep your details safe and usually involves using photo ID like a passport or driving licence.

    \n\n

    You can:

    \n\n\n\n

    Complain by phone or post

    \n\n

    You can also complain by phone or post. You’ll need:

    \n\n
      \n
    • your National Insurance number, Unique Taxpayer Reference (UTR) or VAT number
      • \n
    • your full name, address, phone number and email address
      • \n
    • details of what happened and when
      • \n
    • to say how you’d like your complaint resolved
      • \n
    \n\n

    If you need extra support with your complaint

    \n\n

    Tell HMRC when you complain if you need extra support with your complaint because of a health condition or your personal circumstances.

    \n\n

    If you need someone to complain on your behalf

    \n\n

    You can ask someone else to complain for you. You’ll need to authorise them to deal with HMRC on your behalf before they can make a complaint for you.

    \n\n

    What happens when you complain to HMRC\n

    \n\n

    HMRC will review your complaint. They will investigate what happened and what should have happened. This is called a ‘first tier’ review.  

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    \n

    HMRC will not treat you differently to anyone else because you’ve made a complaint. They will handle your complaint fairly, confidentially and investigate the issues thoroughly.

    \n
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    HMRC will consider refunding any reasonable costs directly caused by their mistakes or delays. Costs can include:

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      \n
    • postage
      • \n
    • phone charges
      • \n
    • professional fees
      • \n
    \n\n

    Keep your receipts if you want a refund.

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    If you disagree with the outcome of the first tier review

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    You can ask for your complaint to be reviewed a second time. This is called a ‘second tier’ review. 

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    You can either do this online or by post using the address provided during the first tier review.

    \n\n

    A different person will review your complaint, look at how your complaint was handled at the first tier review and let you know the outcome.

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    The decision from the second tier review is final. You will not be able to ask HMRC for another review.

    \n\n

    If you disagree with the outcome of the second tier review

    \n\n

    You can ask the Adjudicator’s Office to review your complaint. HMRC will tell you how to do this.

    \n\n

    This service is free and independent of HMRC.

    \n\n
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    You can only ask the Adjudicator’s Office to look at your complaint if you’ve had a first and second tier review from HMRC.

    \n
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    If you disagree with the Adjudicator’s Office

    \n\n

    You can ask your MP to refer your complaint to the Parliamentary and Health Service Ombudsman.

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    \n Related content\n

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    \n Construction Industry Scheme: payment enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Call or write to HMRC for advice on how to make Construction Industry scheme payments.\n

    \n\n
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    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
    \n
    \n 9 June 2025\n — \n See all updates\n \n
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    Phone

    \n\n

    Call HMRC for advice on how to make Construction Industry Scheme payments. Have your Accounts Office reference number with you when you call.

    \n\n
    \n

    HMRC does not take payments on this phone line.

    \n
    \n\n

    Telephone: 0300 200 3401

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    You can also find out information in your business tax account.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Construction Industry Scheme deductions are paid through PAYE, find out more about how to pay employers’ PAYE.

    \n\n

    You do not need to include a street name, city name or PO box when writing to this address.

    \n\n

    Couriers should use a different address.

    \n\n

    \nHMRC
    Direct
    BX5 5BD
    United Kingdom\n

    \n\n

    Related content

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    Guidance

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    HMRC contacts

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    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 9 June 2025\n — \n \n Show all updates\n \n
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      The information about industrial action between 23 December 2024 and 6 June 2025 has been removed as the action has now ended.

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      First published.

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    \n Deferred National Insurance contributions: payment enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Call or write to HMRC for help with deferred National Insurance payments if you have more than one job.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    \n
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    Phone

    \n\n

    Call HMRC for help with your deferred National Insurance contribution payments.

    \n\n

    Before you call

    \n\n

    This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

    \n\n

    Telephone: 0300 200 3500

    \n\n

    Outside UK: +44 191 203 7010

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Get help with deferred National Insurance contribution payments

    \n\n

    Write to HMRC to get help with deferred National Insurance contribution payments.

    \n\n

    Couriers should use a different address.

    \n\n

    \nNational Insurance Contributions and Employer Office
    HM Revenue and Customs
    BX9 1AN
    United Kingdom\n

    \n\n

    Pay your deferred National Insurance

    \n\n

    Write to HMRC to pay your deferred National Insurance. Include your payment slip and a cheque.

    \n\n

    Couriers should use a different address.

    \n\n

    \nNational Insurance Contributions and Employer Office
    HM Revenue and Customs
    BX5 5BD
    United Kingdom\n

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
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    \n\n
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    Updates to this page

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    \n\n \n \n\n", "outcomeCount": 628, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10643, "settleDelayMs": 10000, "auditMs": 1396, "totalMs": 12659, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-gvYPRKgzNZS1B70z0+6ajg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n\n

    \n Excise Movement and Control System: online services\n

    \n
    \n
    \n\n
    \n
    \n

    \n Call HMRC for help with registration and enrolment on the Excise Movement and Control System (EMCS) online service.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
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    From:
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    \n HM Revenue & Customs\n\n
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    Published:
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    14 May 2025
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    Phone

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    Call HMRC for help with registering, enrolling and logging into the Excise Movement and Control System online service.

    \n\n

    Telephone: 0300 200 3701

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    Outside UK: 00 44 3000 575 989

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
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    \n\n
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    Updates to this page

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    Published 14 May 2025
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    \n\n \n \n\n", "outcomeCount": 588, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10610, "settleDelayMs": 10000, "auditMs": 1321, "totalMs": 12549, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-6uKmE9pa9BRnX2S3zIZVOw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n Miscellaneous payments: enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Call or write to HMRC for help with payments for tax, penalties and enquiry settlements that have a reference beginning with an 'X'.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
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    From:
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    \n HM Revenue & Customs\n\n
    \n
    Published:
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    14 May 2025
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    Phone

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    Call HMRC for help with payments for miscellaneous tax, penalties and enquiry settlements.

    \n\n
    \n

    Only use this number for payments not covered in the GOV.UK guides for paying HMRC, and if your payment reference starts with an ‘X’.

    \n
    \n\n

    You can also find out information in your business tax account.

    \n\n

    Telephone: 0300 200 3854

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Write to HMRC for help with payments for tax, penalties and enquiry settlements that have a reference beginning with an ‘X’.

    \n\n

    You do not need to include a street name, city name or PO box when writing to this address.

    \n\n

    \nHMRC
    DMB 601
    BX9 1JH
    United Kingdom\n

    \n\n

    Find out the address to use if you’re using a courier instead of Royal Mail.

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
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    Updates to this page

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    \n\n \n \n\n", "outcomeCount": 640, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10619, "settleDelayMs": 10000, "auditMs": 1387, "totalMs": 12621, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-WVO9Ruj77RUZX5qOcfUirA==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n New Computerised Transit System: testing services\n

    \n
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    \n\n
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    \n

    \n Email HMRC if you're a software developer testing the New Computerised Transit System.\n

    \n\n
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    \n
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    \n
    \n
    \n
    From:
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    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
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    Email

    \n\n

    Only use these email addresses for NCTS testing.

    \n\n

    Give the test declaration number used from the test pack and the Local Reference Number (LRN) or Master Reference Number (MRN) in your email, if you have them.

    \n\n

    Send EDIFACT messages for NCTS GB tests: nctstradgb@smtptest.hmce.gov.uk
    \n
    \nSend EDIFACT messages for NCTS Italy tests: nctstradfo@smtptest.hmce.gov.uk
    \n
    \nSend a manual intervention message: NCTS.tradertestteam@hmrc.gov.uk
    \n
    \nIf HMRC needs to contact you about anything confidential they’ll reply by phone or post.

    \n\n

    Find out about HMRC service availability and issues.

    \n\n

    Related content

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    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
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    Updates to this page

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    \n\n \n \n\n", "outcomeCount": 601, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10621, "settleDelayMs": 10000, "auditMs": 1392, "totalMs": 12625, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-buU1QKJiueNpAKuQIEZRUg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n Non-UK residents: payment enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Contact HMRC if you live outside the UK permanently and need help paying your UK tax.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
    \n
    \n 16 July 2026\n — \n See all updates\n \n
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    Online

    \n\n

    Send a question about your tax affairs and repaying the tax you owe
    \nYou’ll need to sign in to use this form. If you do not already have sign in details, you’ll be able to create them.

    \n\n

    You can also find out information in your business tax account.

    \n\n

    Phone

    \n\n

    Self Assessment, PAYE and VAT

    \n\n

    Call HMRC if you live outside the UK permanently and need help paying your:

    \n\n
      \n
    • UK Self Assessment tax bill
      • \n
    • UK PAYE tax
      • \n
    • VAT
      • \n
    \n\n

    Telephone: 0300 322 7657

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Annual Tax on Enveloped Dwellings, Non-resident Capital Gains Tax, Stamp Duty Land Tax and Corporation Tax

    \n\n

    Call HMRC if you live outside the UK permanently and need help paying your UK:

    \n\n
      \n
    • Annual Tax on Enveloped Dwellings
      • \n
    • Non-resident Capital Gains Tax
      • \n
    • Stamp Duty Land Tax
      • \n
    • Corporation Tax
      • \n
    \n\n

    Telephone: 0300 322 9206

    \n\n

    Outside UK: +44 300 322 9206

    \n\n

    Opening times: Monday to Friday, 8am to 5pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Write to HMRC if you live outside the UK permanently and need help paying your UK tax.

    \n\n

    You do not need to include a street name, city name or PO box when writing to this address.

    \n\n

    \nInternational Debt Office
    HM Revenue and Customs
    BX9 1QH
    United Kingdom\n

    \n\n

    Find out the address to use if you’re using a courier instead of Royal Mail.

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n\n
    \n
    \n\n
    \n
    \n

    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 16 July 2026\n — \n \n Show all updates\n \n
    \n
      \n
    1. \n \n

      The link to send a question to HMRC about your tax affairs and repaying the tax you owe has been updated.

      \n
      2. \n
    2. \n \n

      First published.

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    \n\n \n \n\n", "outcomeCount": 703, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10627, "settleDelayMs": 10000, "auditMs": 1432, "totalMs": 12681, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-wVH2oTPXZKZw+o6KMRH4Dw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 9, "errors": 1, "warnings": 8, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n\n Skip to main content\n\n
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    \n\n

    \n Off-payroll working (IR35): enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Contact HMRC for help with enquiries about the off-payroll working rules.\n

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    From:
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    \n HM Revenue & Customs\n\n
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    Published:
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    14 May 2025
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    Phone

    \n\n

    Call HMRC for:

    \n\n
      \n
    • help with enquiries about the off-payroll working rules
      • \n
    • a full run-through of the Check Employment Status for Tax (CEST) tool
      • \n
    \n\n

    You can also find out information in your business tax account.

    \n\n

    Before you call

    \n\n

    This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

    \n\n

    Telephone: 0300 123 2326

    \n\n

    Opening times: Monday to Friday, 8:30am to 4:30pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Write to HMRC for help with enquiries about the off-payroll working rules.

    \n\n

    \nHM Revenue and Customs
    IR35 Customer Service Unit
    S0733
    Newcastle Upon Tyne
    NE98 1ZZ
    United Kingdom\n

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    Related content

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    Guidance

    \n\n\n\n

    HMRC contacts

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    Updates to this page

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    Published 14 May 2025
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    \n Payment problems: enquiries\n

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    \n

    \n Contact HMRC if you’re having problems making a payment.\n

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    From:
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    \n HM Revenue & Customs\n\n
    \n
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    14 May 2025
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    \n 19 December 2025\n — \n See all updates\n \n
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    Online

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    Ask HMRC’s digital assistant to get help if you’re having problems paying what you owe for:

    \n\n
      \n
    • Self Assessment
      • \n
    • VAT
      • \n
    • employer’s PAYE
      • \n
    • Simple Assessment
      • \n
    • Corporation Tax
      • \n
    \n\n

    If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser if they’re available.

    \n\n
    \n

    The HMRC adviser will not be able to transfer you to another webchat team.

    \n
    \n\n

    You can also find out information in either your:

    \n\n\n\n

    Phone

    \n\n

    Self Assessment payment

    \n\n

    Call if you have missed your Self Assessment payment deadline.

    \n\n

    Telephone: 0300 200 3820

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    VAT payment

    \n\n

    Call if you have missed your VAT payment deadline.

    \n\n

    Telephone: 0300 200 3831

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Employer’s PAYE payment

    \n\n

    Call if you have missed your employer’s PAYE payment deadline.

    \n\n

    Telephone: 0300 200 3819

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Simple Assessment payment

    \n\n

    Call if you have missed your Simple Assessment payment deadline.

    \n\n

    Telephone: 0300 322 7835

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Corporation Tax payment

    \n\n

    Call if you have missed your Corporation Tax payment deadline.

    \n\n

    Telephone: 0300 200 3840

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

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    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 19 December 2025\n — \n \n Show all updates\n \n
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      \n
    1. \n \n

      Phone line opening times over Christmas and New Year have been added.

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    2. \n \n

      Information if you've missed your Simple Assessment payment deadline has been added.

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      First published.

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    \n \n Guidance\n \n\n\n

    \n Claim a refund if you've paid tax on your savings and investments\n

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    \n
    \n \n
    \n
    \n\n
    \n
    \n

    \n If Income Tax has been deducted from your savings and investments, get a refund using form R40. \n

    \n\n
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    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    11 May 2023
    \n
    Last updated:
    \n
    \n 13 November 2025\n — \n See all updates\n \n
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    You can claim a tax refund using this form if your:

    \n\n
      \n
    • gross income from savings and investments is £10,000 or less
      • \n
    • gross income from land and property is £10,000 or less
      • \n
    • net income from land and property is £2,500 or less
      • \n
    • income from foreign dividends is within this year’s dividend allowance\n
      • \n
    \n\n

    Do not use this form to claim back tax if:

    \n\n\n\n

    Before you start

    \n\n

    You can make a claim for the current tax year and the previous 4 years. You need to submit a separate application for each tax year.

    \n\n

    You’ll need to give details of your income from:

    \n\n
      \n
    • employment, pensions and state benefits
      • \n
    • interest and dividends
      • \n
    • trusts, settlements and estates
      • \n
    • land and property
      • \n
    • foreign sources
      • \n
    \n\n

    To find this information, check:

    \n\n
      \n
    • your P60 or P45
      • \n
    • bank and building society statements
      • \n
    • letters you’ve received from the Department for Work and Pensions
      • \n
    • income statements from trusts and estates
      • \n
    • dividend vouchers
      • \n
    \n\n

    Claiming a refund of tax deducted from interest

    \n\n

    To get a refund of tax that was deducted from interest, you need to give evidence of the tax you’ve paid.

    \n\n

    Send us a document from the company that paid you showing the:

    \n\n
      \n
    • gross interest
      • \n
    • tax deducted from interest
      • \n
    • net interest
      • \n
    \n\n

    If you do not have this, you can request it from the company that paid you.

    \n\n

    You must send the document by post, to:

    \n

    \nPay As You Earn
    HM Revenue and Customs
    BX9 1AS
    United Kingdom\n

    \n\n

    If your claim is for any other type of repayment, do not send us evidence. We’ll contact you if there is anything we need.

    \n\n

    Claiming on behalf of someone else

    \n\n

    You must apply by post to claim on someone else’s behalf. Start your claim online and you’ll get a link to the postal form.

    \n\n

    Complete the form with their details and sign your own name in the declaration.

    \n\n

    If you want the repayment to be paid to you, find out how to receive tax repayments on behalf of others.

    \n\n

    Make your claim

    \n\n

    Get all of your information together before you start.

    \n\n

    Start now

    \n\n

    After you apply

    \n\n

    We’ll contact you once we’ve processed your claim — check when you can expect a reply.

    \n\n

    We’ll let you know whether you’re entitled to a refund. If you are, we’ll tell you how it’ll be paid.

    \n
    \n\n
    \n \n
    \n

    Updates to this page

    \n
    Published 11 May 2023
    \n Last updated 13 November 2025\n — \n \n Show all updates\n \n
    \n
      \n
    1. \n \n

      The R40 notes document within the online tool has been updated.

      \n
      2. \n
    2. \n \n

      The R40 notes document within the online tool has been updated.

      \n
      3. \n
    3. \n \n

      Guidance for Payment Protection Insurance (PPI) claims has been removed, and replaced with guidance for claiming back tax deducted from interest.

      \n
      4. \n
    4. \n \n

      Interactive guidance has been added to replace the existing PDF version of the R40 form and the associated notes.

      \n
      5. \n
    5. \n \n

      The R40 notes have been updated.

      \n
      6. \n
    6. \n \n

      Information has been added to confirm the details that must be provided to claim tax back on interest paid on a Payment Protection Insurance (PPI) claim. An updated R40 form, and information on what to do when claiming on behalf of someone else from 30 April 2024 has been added.

      \n
      7. \n
    7. \n \n

      Added Welsh translation.

      \n
      8. \n
    8. \n \n

      Information about Payment Protection Insurance (PPI) claims has been added. HMRC will accept digital signatures on the R40 print and post form.

      \n
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    9. \n \n

      We have updated the link to form R43.

      \n
      10. \n
    10. \n \n

      Added translation

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      11. \n
    11. \n \n

      First published.

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    \n
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    \n Sign up for emails or print this page\n

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    \n \n\n \n \n \n Contents\n\n
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    \n Related content\n

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    \n Report suspicious HMRC emails, texts, social media accounts and phone calls\n

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    \n\n
    \n
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    \n Contact HMRC to report a suspicious email, social media account, phone call or text message that mentions HMRC.\n

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    From:
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    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
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    \n 24 November 2025\n — \n See all updates\n \n
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    You can check a list of genuine HMRC contacts to help you decide if a suspicious email, phone call, text or letter could be a scam.

    \n
    \n\n

    We may share your email address and phone number with other organisations to close down scams.

    \n\n

    Online

    \n\n

    Suspicious phone calls

    \n\n

    Use the Report a suspicious HMRC phone call online service to tell HMRC you’ve received a phone call you do not think is genuine. You’ll need to give your email address or sign in to use the service.

    \n\n

    Email

    \n\n

    Suspicious emails

    \n\n

    Forward suspicious emails to HMRC’s phishing team: phishing@hmrc.gov.uk then delete them.

    \n\n

    HMRC will only ever email you about a tax rebate or ask for personal or payment information from an email address that ends in hmrc.gov.uk.

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    Suspicious social media accounts

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    Email details of suspicious social media accounts to: branddefence@hmrc.gov.uk.

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    We never use social media to:

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      \n
    • offer a tax rebate
      • \n
    • request personal or financial information
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    \n\n

    Phone

    \n\n

    Suspicious text messages

    \n\n

    Forward suspicious text messages to 60599. Text messages will be charged at your network rate.

    \n\n

    HMRC will never send a notification of a tax rebate or ask you to disclose personal or payment information by text message.

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    Related content

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    Guidance

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    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 24 November 2025\n — \n \n Show all updates\n \n
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      \n
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      The email address to report suspicious HMRC-related social media accounts and messages to has been updated.

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      First published.

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    \n Transfer files securely with HMRC: enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Call or email HMRC for help transferring files securely.\n

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    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
    \n
    \n 7 July 2026\n — \n See all updates\n \n
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    Email

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    Email HMRC to get help with the Transfer files securely with HMRC service: filetransfer.support@hmrc.gov.uk

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    Phone

    \n\n

    Call HMRC to get help with the Transfer files securely with HMRC service.

    \n\n

    Telephone: 03000 597 222

    \n\n

    Outside UK: +44 3000 597 222

    \n\n

    Opening times: Monday to Friday, 9:00am to 5:30pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

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    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 7 July 2026\n — \n \n Show all updates\n \n
    \n
      \n
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      The email address to contact HMRC to get help with the Transfer files securely with HMRC service has been updated.

      \n
      2. \n
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      The name of the service has changed from the ‘Secure Data Exchange Service’ to ‘Transfer files securely with HMRC’.

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      First published.

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    \n Self Assessment: payment enquiries\n

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    \n Contact HMRC for advice on how to make Self Assessment payments.\n

    \n\n
    \n\n
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    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
    \n
    \n 30 July 2026\n — \n See all updates\n \n
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    Online

    \n\n

    Pay your Self Assessment bill online
    \nThe quickest way to pay your bill is online.

    \n\n

    Other ways to pay your Self Assessment bill online

    \n\n

    You can pay using:

    \n\n\n\n

    Single or composite CHAPS payments

    \n\n

    You can make a single or composite CHAPS payment for more than one Self Assessment reference (called a ‘multiple’ or ‘composite’ payment).

    \n\n

    If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

    \n\n

    Phone

    \n\n

    You cannot pay your bill using this number. If you need help submitting your payment you can call us.

    \n\n

    You’ll need your Self Assessment Unique Taxpayer Reference (UTR) when you call.

    \n\n

    Telephone: 0300 200 3401

    \n\n

    Outside UK: +44 15 0647 6066

    \n\n

    Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    If you cannot pay online you can post a cheque with your Self Assessment payment slip.

    \n\n

    Make your cheque payable to ‘HM Revenue and Customs only’.

    \n\n

    Write your 11-character payment reference on the back of the cheque. This is your 10-digit Unique Taxpayer Reference (UTR) followed by the letter ‘K’.

    \n\n

    You can find your UTR:

    \n\n
      \n
    • in your HMRC online account\n
      • \n
    • in the HMRC app\n
      • \n
    • on the payslip with your paper statement from HMRC, if you still get paper statements
      • \n
    \n\n

    If HMRC sent you a payslip, include it with your cheque. Do not fold the payslip or cheque or fasten them together.

    \n\n

    Your payment may be delayed if you do not fill in your cheque correctly.

    \n\n

    You can include a letter with your payment to ask HMRC for a receipt.

    \n\n

    You do not need to include a street name, city name or PO box when writing to this address.

    \n\n

    \nHMRC
    Direct
    BX5 5BD
    United Kingdom\n

    \n\n

    Find out the address to use if you’re using a courier instead of Royal Mail.

    \n\n

    Related content

    \n\n

    Guidance

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    HMRC contacts

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    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 30 July 2026\n — \n \n Show all updates\n \n
    \n
      \n
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      Information about how to pay by cheque has been added to the 'Post' section.

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      First published.

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    \n Statutory Payment Dispute Team\n

    \n
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    \n
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    \n Phone or write to HMRC if you think your employer is paying you the wrong amount of statutory pay, or if you disagree with their decision not to pay you statutory pay.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
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    Phone

    \n\n

    Call HMRC if you think your employer:

    \n\n
      \n
    • is paying you the wrong amount of statutory pay
      • \n
    • has wrongly decided not to pay you statutory pay
      • \n
    \n\n
    \n

    Only contact HMRC if you have not been able to resolve your issue with your employer.

    \n
    \n\n

    Telephone: 0300 322 9422

    \n\n

    Textphone: 0300 200 3212

    \n\n

    Opening times: Monday to Friday, 8:30am to 5pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Write to HMRC if you think your employer:

    \n\n
      \n
    • is paying you the wrong amount of statutory pay
      • \n
    • has wrongly decided not to pay you statutory pay
      • \n
    \n\n
    \n

    Only contact HMRC if you have not been able to resolve your issue with your employer.

    \n
    \n\n

    You do not need to include a street name, city name or PO box when writing to this address.

    \n\n

    Couriers should use a different address.

    \n\n

    \nStatutory Payment Dispute Team
    PT Operations
    North East England
    HMRC
    BX9 1AN
    United Kingdom\n

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
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    Updates to this page

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    \n Tax credits: payment enquiries\n

    \n
    \n
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    \n Call or write to HMRC if you have had a 'notice to pay' an overpayment of tax credits and cannot pay the full amount.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
    \n
    \n 11 May 2026\n — \n See all updates\n \n
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    Phone

    \n\n

    Call HMRC if you’re finding it hard to repay a tax credits overpayment — you may get more time. You’ll need your tax credits reference number.

    \n\n
    \n

    If you have already been contacted by HMRC or a debt collection agency acting on their behalf, contact them using the details they’ve given you.

    \n
    \n\n

    Telephone: 0300 200 3800

    \n\n

    Opening times: Monday to Friday, 8am to 5pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Send a cheque and your payslip to this address if you cannot make a payment any other way.

    \n\n

    You do not need to include a street name, city name or PO box when writing to this address.

    \n\n

    \nHMRC
    Direct
    BX5 5BD
    United Kingdom\n

    \n\n

    Find out the address to use if you’re using a courier instead of Royal Mail.

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
    \n
    \n\n
    \n
    \n

    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 11 May 2026\n — \n \n Show all updates\n \n
    \n
      \n
    1. \n \n

      The phone number to call HMRC about repayments of tax credits overpayments has been updated.

      \n
      2. \n
    2. \n \n

      The phone line opening times have changed from 8am to 6pm to 8am to 5pm.

      \n
      3. \n
    3. \n \n

      First published.

      \n
      4. \n
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    \n \n\n\n \n\n\n \n \n\n
    \n
    \n\n \n \n\n", "outcomeCount": 642, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10622, "settleDelayMs": 10000, "auditMs": 1408, "totalMs": 12650, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-Y5oessHwnX7F/exWUAaMwA==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 9, "errors": 1, "warnings": 8, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n\n Skip to main content\n\n
    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n\n

    \n VAT: overseas repayments for non-UK businesses enquiries\n

    \n
    \n
    \n\n
    \n
    \n

    \n Contact HMRC about reclaiming VAT paid in the UK if your business is based overseas.\n

    \n\n
    \n\n
    \n\n\n\n
    \n
    \n
    \n
    \n
    \n
    From:
    \n
    \n HM Revenue & Customs\n\n
    \n
    Published:
    \n
    14 May 2025
    \n
    Last updated:
    \n
    \n 16 October 2025\n — \n See all updates\n \n
    \n
    \n
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    \n
    \n\n\n
    \n
    \n\n
    \n \n\n\n
    \n
    \n \n

    Email

    \n\n

    Email HMRC about reclaiming VAT paid in the UK if your business is based overseas: newcastle.oru@hmrc.gov.uk

    \n\n

    HMRC will only correspond with you by email where you have given us permission to do so.

    \n\n

    Email agreement

    \n\n

    When we receive your application for VAT refunds, we will send you a copy of the ‘email disclaimer’. Once you’ve read this and accepted the contents, this agreement will apply to all future correspondence on that enquiry.

    \n\n

    For a new enquiry or if a period of 12 months or more has elapsed since the last email was sent, we will issue a further ‘email disclaimer’ and ask for email agreement again.

    \n\n

    Agents

    \n\n

    You must provide a letter of authority from your client agreeing that you may act on their behalf. This is in addition to the email agreement, which must be accepted by both you and your client.

    \n\n

    To protect your data, there are certain confidential items which HMRC is prevented from providing by email. If we need to contact you about anything confidential this will continue to be done by phone or post. You can read our scams and phishing guidance to find out how to avoid and report internet scams and phishing.

    \n\n

    Phone

    \n\n

    Call HMRC if your business is based overseas and you have already submitted a claim for VAT paid in the UK.

    \n\n
    \n

    Call the VAT: general enquiries helpline for help with repayment eligibility or the repayment application process.

    \n
    \n\n

    Telephone: 0300 322 9279

    \n\n

    Outside UK: +44 (0) 300 322 9279

    \n\n

    Opening times: Monday to Friday, 8:30am to 4pm. Closed bank holidays.

    \n\n

    Find out about call charges

    \n\n

    Post

    \n\n

    Write to HMRC about reclaiming VAT paid in the UK if your business is based overseas.

    \n\n

    \nHM Revenue and Customs - Compliance Centres
    VAT Overseas Repayment Unit S1250
    Benton Park View
    Newcastle upon Tyne
    NE98 1YX
    United Kingdom\n

    \n\n

    Related content

    \n\n

    Guidance

    \n\n\n\n

    HMRC contacts

    \n\n\n\n\n
    \n
    \n\n
    \n
    \n

    Updates to this page

    \n
    Published 14 May 2025
    \n Last updated 16 October 2025\n — \n \n Show all updates\n \n
    \n
      \n
    1. \n \n

      Information added on who to contact for repayment eligibility or help with a repayment application.

      \n
      2. \n
    2. \n \n

      The opening times shown on this page have been updated to Monday to Friday, 8.30am to 4pm. Closed bank holidays.

      \n
      3. \n
    3. \n \n

      First published.

      \n
      4. \n
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    \n

    \n Related content\n

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    \n \n\n\n \n\n\n \n \n\n
    \n
    \n\n \n \n\n", "outcomeCount": 690, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10615, "settleDelayMs": 10000, "auditMs": 1439, "totalMs": 12676, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-q8aYsqnC+QGqglofYg7uJw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 9, "errors": 1, "warnings": 8, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n\n Skip to main content\n\n
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    \n \n\n\n\n
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    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Adoption service registration (Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register to provide an adoption service in Wales.\n

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    \n
    \n\n \n \n\n", "outcomeCount": 550, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10616, "settleDelayMs": 10000, "auditMs": 1354, "totalMs": 12585, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-d9MZVTesaEBqx3MitQU1Zg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n Licence\n \n\n\n

    \n Adult placement service registration (Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register to provide an adult placement service in Wales.\n

    \n\n \n\n
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    \n
    \n\n \n \n\n", "outcomeCount": 550, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10632, "settleDelayMs": 10000, "auditMs": 1298, "totalMs": 12568, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-0ExMavAKD0qmjIWKs5wiOA==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
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    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Adult placement services registration (Northern Ireland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n Registration details for businesses in Northern Ireland offering adult placement services.\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Health and Social Care Regulation and Quality Improvement Authority (RQIA) website\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    Register with the Health and Social Care Regulation and Quality Improvement Authority (RQIA) if you run an adult placement service in Northern Ireland.

    \n
    \n\n

    If you operate or manage more than one service, you must make a separate application for each.

    \n\n

    Conditions

    \n

    As part of your registration with RQIA, you must complete an AccessNI enhanced disclosure form. AccessNI supply criminal history information on people who want to work with vulnerable adults.

    \n\n

    The enhanced disclosure form and guidance are available from the RQIA website.

    \n\n

    There is a separate fee of £30 for for completing the enhanced disclosure.

    \n\n

    How to apply

    \n

    Application forms and guidance are available on the RQIA website. You can also call or email the Registration Team for information.

    \n\n
    \n

    RQIA Registration Team
    \nregistration@rqia.org.uk
    \n(028) 9051 7500

    \n
    \n\n

    Fees

    \n\n

    The is no fee for registering with the RQIA, other than the £30 for the enhanced disclosure.

    \n\n\n\n
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    \n
    \n\n \n \n\n", "outcomeCount": 588, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10632, "settleDelayMs": 10000, "auditMs": 1317, "totalMs": 12579, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-ZpTO2i6qgKQDtT2LjWwwFA==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
    \n
    \n
    \n \n
    \n
    \n
    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Adult placement services registration (Scotland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n Register with the Care Inspectorate to provide registered adult placement services in Scotland\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Care Inspectorate website\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    Register with the Care Inspectorate to provide registered adult placement services in Scotland.

    \n
    \n\n
    \n

    The Care Inspectorate is also known as Social Care and Social Work Improvement Scotland (SCSWIS).

    \n
    \n\n

    You can apply as an individual or an organisation. You should apply as an organisation if you’re a partnership.

    \n\n
    \n

    If a manager will run your service, you can’t be registered until your manager has been appointed.

    \n
    \n\n

    Conditions

    \n

    You need to be a member of the Protection of Vulnerable Groups (PVG) Scheme. The Care Inspectorate carries out checks through the PVG Scheme with Disclosure Scotland for applicants who aren’t already members.

    \n\n

    You will also need to provide details for 2 referees. These can be:

    \n\n
      \n
    • a previous employer who has employed you for at least 3 months within the last 5 years
      • \n
    • a person who has known you for at least 1 year
      • \n
    \n\n

    How to apply

    \n

    Complete the online application form, or contact the enquiries line for an application pack.

    \n\n
    \n

    Care Inspectorate Enquiries Line
    \n0845 600 9527
    \nFind out about call charges

    \n
    \n\n

    The Care Inspectorate will carry out background checks, including a check with Disclosure Scotland.

    \n\n

    Registrations can be:

    \n\n
      \n
    • granted ‘unconditionally’ - where no further action is asked for by the inspectorate
      • \n
    • granted ‘subject to agreed conditions’ - where the inspectorate asks for changes to be made
      • \n
    • refused
      • \n
    \n\n

    Fees

    \n

    You must pay a fee when you apply. Paying the fee doesn’t guarantee registration and the fee is not refundable. Registered care services must also pay an annual fee.

    \n\n

    Details of the application fee and the annual fee are on the Care Inspectorate website.

    \n\n

    Displaying your registration

    \n

    If your registration is approved, you will be emailed a certificate. This must be displayed so that it can be read by everyone who uses the service and their carers.

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    \n\n \n \n\n", "outcomeCount": 646, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10626, "settleDelayMs": 10000, "auditMs": 1419, "totalMs": 12666, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-ZTza6rp+AQ3WKuaeINcHDA==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Apply for a River Thames accommodation licence\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n Get a licence to build, change or retain a structure on or in the River Thames.\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n\n

    \n
    \n
    \n\n
    \n
    \n \n

    You need a River Thames accommodation licence to build, change or keep any structure:

    \n\n
      \n
    • on, in or over the river, for example a jetty, boom, pontoon or piling
      • \n
    • that cuts into the river bank, such as a dock or slipway
      • \n
    \n\n

    It is valid until you move or change the structure.

    \n\n

    You must display the accommodation licence plate on the structure.

    \n\n

    There is an annual fee for the licence, which runs from 29 September each year.

    \n\n

    Licences cannot be transferred. You must get a licence if you buy or live in a property with a structure.

    \n\n

    Before you build a new structure or change an existing structure, contact the Environment Agency to discuss your plans.

    \n\n
    \n

    Environment Agency
    \nEmail: enquiries@environment-agency.gov.uk
    \nTelephone: 03708 506 506
    \nMonday to Friday, 8am to 6pm
    \nFind out about call charges

    \n
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    \n\n \n \n\n", "outcomeCount": 581, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10623, "settleDelayMs": 10000, "auditMs": 1349, "totalMs": 12590, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-OY7ZbIYVyeO71xwd6cnoPw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
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    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Booking office licence (Scotland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n To take bookings for 4 or more taxis and/or private hire cars in Scotland, you need a booking office licence from your local authority\n

    \n\n
    \n \n
    \n \n
    \n !\n \n Warning\n You cannot apply for this licence online. Contact your local council.\n\n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You need a booking office licence for operating premises that take bookings for 4 or more taxis and/or private hire cars.

    \n
    \n\n

    Conditions

    \n\n

    You must have a licence for the premises where the bookings are taken. The licence can be in the name of an individual person, a partnership, limited partnership or limited company. You must also name the person responsible for the day-to-day management of the office.

    \n\n

    Once you are licensed, you must keep records of:

    \n\n
      \n
    • every booking made from your premises
      • \n
    • the registration number of the vehicle hired and the name of the driver for every booking
      • \n
    \n\n

    You must also make sure that the vehicles and drivers you use have the correct licences.

    \n\n

    The council may add local conditions for granting or renewing licences.

    \n\n

    How to apply

    \n\n

    Get an application form from the local council for the area where your business operates. You will have to pay the local fee for a new licence or a renewal.

    \n\n

    You must display a notice in or near your premises for 21 days from the date you make your application stating:

    \n\n
      \n
    • that you’ve made an application for a licence
      • \n
    • the particulars specified in your application
      • \n
    • that any objections to your application must be made to the council, how they must be made and the deadline for doing so
      • \n
    \n\n

    You must then send a certificate to the council stating that you’ve advertised notice of your application.

    \n\n

    A licence usually lasts for 3 years, after which you’ll need to renew it, following the same process.

    \n\n

    Penalties

    \n\n

    The police or local council can inspect your premises at any reasonable time. You must allow them in. You must also be able to produce any records that you should be keeping under the terms of your licence, otherwise you’ll be guilty of a criminal offence.

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    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Bookmaker's premises licence (Scotland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need a licence in Scotland to operate as a premises based bookmaker from your local authority\n

    \n\n
    \n \n
    \n \n
    \n !\n \n Warning\n You cannot apply for this licence online. Contact your local council.\n\n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You need a premises licence from your local licensing authority to operate as a premises-based bookmakers.

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    \n
    \n
    \n
    \n \n
    \n
    \n
    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Bookmaking office licence (Northern Ireland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n If you use premises to take off-course bets in Northern Ireland you need a licence from the local magistrates' court \n

    \n\n
    \n \n
    \n \n
    \n !\n \n Warning\n You cannot apply for this licence online. Contact your local council.\n\n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You need a licence from the local magistrates’ court if you use premises to take off-course bets.

    \n
    \n\n

    You can only get one if you already hold a bookmaker’s licence.

    \n\n

    You may have to pay Machine Games Duty on any gaming machines on your premises.

    \n\n\n
    \n
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    \n\n \n \n\n", "outcomeCount": 532, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10630, "settleDelayMs": 10000, "auditMs": 1308, "totalMs": 12552, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-X1ZLgatGBN7sIpp0/QAPJw==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
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    \n
    \n \n
    \n
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    \n\n \n\n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Care at home services registration (Scotland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register with the Care Inspectorate to operate care at home services.\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Care Inspectorate website\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You must be registered with the Care Inspectorate to provide registered care at home services in Scotland.

    \n
    \n\n

    Apply online, or by contacting your local Care Inspectorate office for an application pack. You will have to pay a registration fee when you apply.

    \n\n

    The Care Inspectorate will check your premises, staff and management before they approve the application. You must be able to prove that you meet the relevant National Care Standards.

    \n\n

    Conditions

    \n\n

    You must:

    \n\n
      \n
    • provide a detailed introductory pack to explain your service to users - including the aims of the service, the support provided, fees information, complaints procedures and your recent inspection report
      • \n
    • have adequate management and staffing arrangements in place - you must show that carers receive quality training and have knowledge of policies and procedures, that management is supportive and reliable and that the recruitment process is comprehensive and includes the relevant assessments and criminal checks
      • \n
    • have in place written adult placement agreements with users to define the service and set out terms of the contract
      • \n
    • draw up a personal plan for users which includes a mutually agreed tailored plan with a nominated member of staff, and is regularly reviewed
      • \n
    • provide a clean, accessible and secure environment
      • \n
    • provide a service that can be tailored to each individual’s personal and social preferences
      • \n
    • demonstrate competence with aids and equipment for users
      • \n
    • have systems in place to protect users - such as risk assessments, and protection from bulling or harassment
      • \n
    • demonstrate respect for the social, cultural, religious beliefs and private lives of users
      • \n
    • make sure that care workers help with the nutritional needs of users (eg assisting with food shopping or cooking when required) and healthcare provision
      • \n
    \n\n

    The Care Inspectorate will make sure you follow the care standards after registration through ongoing evaluation.

    \n\n

    You must follow any conditions attached to a registration. You must display your certificate - or a copy of it - in a prominent place in any premises you have.

    \n\n\n
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    \n
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    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Care home service registration (Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register to provide a care home service for adults or children in Wales.\n

    \n\n \n\n
    \n
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    \n\n
    \n \n
    \n
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    \n\n\n
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    \n \n\n\n \n\n\n \n \n\n
    \n
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    \n
    \n
    \n
    \n \n
    \n
    \n
    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Domiciliary care service registration (Northern Ireland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to be registered with the Health and Social Care Regulation and Quality Improvement Authority (RQIA) to operate a domiciliary care service in Northern Ireland\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Health and Social Care Regulation and Quality Improvement Authority (RQIA) website\n\n

    \n
    \n
    \n\n
    \n
    \n \n

    If you operate a domiciliary care service in Northern Ireland, you must comply with the Minimum Standards for Domiciliary Care Agencies, The Domiciliary Care Agencies Regulations (Northern Ireland) 2007 and be registered with the Health and Social Care Regulation and Quality Improvement Authority (RQIA).

    \n\n

    If you wish to operate or manage more than one service, you must make a separate application for each organisation.

    \n\n

    You must comply with any conditions attached to a registration.

    \n\n

    If you fail to comply with the requirements, you may commit an offence.

    \n\n\n
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    \n \n\n\n \n\n\n \n \n\n
    \n
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    \n
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    \n \n
    \n
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    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Fostering service manager registration (Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n It is a legal requirement for fostering service managers in Wales to register with Social Care Wales.\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on Social Care Wales\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    Regulated social care services in Wales that breach service regulations by employing unregistered social care workers risk enforcement action by the Care Inspectorate Wales.

    \n
    \n\n

    How much it costs

    \n\n

    Fostering service manager registration costs £80.

    \n\n

    After your first year of registration to remain registered you must pay an £80 annual fee.

    \n\n

    Every 3 years to remain registered you must submit a renewal application and pay the £80 renewal fee. There is no annual fee when your renewal is due. Only one fee is payable each year.

    \n\n

    How long it lasts

    \n\n

    Registration is for up to 3 years. After that you will need to renew or your registration will lapse which means your name will be removed from the register and you cannot legally practise in Wales.

    \n\n

    How to appeal

    \n\n

    Subject to meeting the eligibility criteria, those refused registration can appeal to a Registration Appeals Panel. If not satisfied with the outcome of this process, you may be able to appeal to the Care Standards Tribunal.

    \n\n

    Details about appeals process, including timescales, are provided in decision letters.

    \n\n

    Public registers and databases

    \n\n

    Search the register of social care workers in Wales.

    \n\n

    What happens next

    \n\n

    Applications take up to 12 weeks to be processed.

    \n\n\n
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    \n\n \n\n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n General Aviation Report notification (Northern Ireland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You may need to notify the police if you are operating a flight arriving or departing at an undesignated port in Northern Ireland\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Police Service of Northern Ireland (PSNI) website\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You may need to notify the Police Service of Northern Ireland (PSNI) if you are operating a flight arriving or departing at an undesignated port in Northern Ireland.

    \n
    \n\n

    This applies to flights to or from the Channel Islands, Isle of Man, Great Britain or the Republic of Ireland. If your flight does not leave Northern Ireland you do not need to notify the PSNI.

    \n\n

    An undesignated port is one which a captain or pilot could not reasonably expect to be met by the PSNI or the UK Border Agency. In Northern Ireland the designated ports are:

    \n\n
      \n
    • George Best Belfast City Airport
      • \n
    • Belfast International Airport
      • \n
    • City of Derry Airport
      • \n
    \n\n

    How to apply

    \n\n

    Download a General Aviation Report notification form from the PSNI website.

    \n\n

    Completed forms must be submitted, by the captain or pilot of the aircraft at least 12 hours in advance of the flight arriving or departing, to the Police Belfast Regional Control:

    \n\n
    \n

    Police Belfast Regional Control
    \nGAR@psni.pnn.police.uk

    \n
    \n\n

    The form must also be forwarded to the National Customs Unit:

    \n\n
    \n

    National Customs Unit
    \nncu@hmrc.gsi.gov.uk

    \n
    \n\n

    Fines and penalties

    \n\n

    You may be imprisoned and/or fined if you do not follow notification rules.

    \n\n\n\n
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    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Pollution data reporting (Scotland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to report your annual emission releases to the Scottish Environment Protection Agency if you are a business regulated by a pollution and prevention control permit (PPC)\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Scottish Environment Protection Agency website\n\n

    \n
    \n
    \n\n
    \n
    \n \n

    If you are an operator of a business in Scotland regulated by a pollution prevention and control permit (PPC), you may have to report your annual emission releases to the Scottish Environment Protection Agency (SEPA) for inclusion in the Scottish Pollutant Release Inventory (SPRI).

    \n\n

    Part A permit holders - businesses that have the potential to cause emissions to land or water, or larger volume emissions to the air - must report to SEPA at yearly intervals and immediately inform them of any accident or incident that may affect the environment. When reporting you must include the following information:

    \n\n
      \n
    • your NIC number
      • \n
    • the name, address and permit number of your site
      • \n
    • company details - including contact details
      • \n
    • levels of pollutants to air, water, waste water, land and off-site transfers
      • \n
    \n\n

    You must report using the SPRI reporting form in either electronic or paper format.

    \n\n

    Permit holders may be requested at any point by SEPA to provide information on their emissions or discharges.

    \n\n\n\n
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    \n \n\n\n \n\n\n \n \n\n
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    \n\n \n \n\n", "outcomeCount": 577, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10624, "settleDelayMs": 10000, "auditMs": 1404, "totalMs": 12645, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-m8PYCjXAUVy3GUsK4ne/cg==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Hairdresser registration (England)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You may have to register with your local council in England if you run a hairdressing or barbers business, so that they can check you're following health and safety rules\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n
    \n\n
    \n\n \n\n\n\n \n
    \n\n \n \n\n\n\n\n
    \n For example SW1A 2AA\n
    \n\n\n\n \n \n
    \n\n \n\n \n\n\n\n

    Find a postcode on Royal Mail's postcode finder

    \n
    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    Check with your local council to find out if you need to register to run a business as a hairdresser or barber in England.

    \n
    \n\n

    You may have to register with your local council so that they can check you’re following health and safety rules. They may charge you a fee and inspect your premises before they give you a certificate of registration.

    \n\n

    If you do need to register, you’ll need to display a copy of your certificate where it can be easily seen by your customers. Your council will also tell if you need to display a copy of any local byelaws.

    \n\n

    Health and safety

    \n\n

    Even if your council doesn’t need you to register, you’ll still have to comply with local byelaws relating to:

    \n\n
      \n
    • making sure your premises are clean, well lit and properly ventilated
      • \n
    • taking precautions against infection or contamination
      • \n
    • making sure your staff work hygienically and use equipment efficiently
      • \n
    • getting public liability insurance cover
      • \n
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    \n
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    \n \n\n\n\n
    \n\n \n\n
    \n \n \n\n\n\n\n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Register as a number plate supplier\n

    \n
    \n
    \n
    \n
    \n \n\n

    From Driver and Vehicle Licensing Agency

    \n\n \n\n
    \n
    \n
    \n \n

    Register with the Driver and Vehicle Licensing Agency (DVLA) if you want to sell or make number plates.

    \n\n

    If you have a subsidiary company, it must register separately from the parent company.

    \n\n

    Register online

    \n\n

    You need to apply online to register as a number plate supplier.

    \n\n

    If you need help registering online

    \n\n

    Contact the DVLA Registration Plate Register helpline.

    \n\n
    \n

    rnps@dvla.gov.uk
    \nTelephone: 0300 123 0797
    \nFind out about call charges

    \n
    \n\n

    Register by post

    \n\n

    Fill in form V940 if you only have one place of business.

    \n\n

    You’ll also need to fill in form V940/1 if you have more than one place of business.

    \n\n

    Where to send the forms

    \n\n

    \nThe Register of Number Plate Suppliers
    DVLA
    Swansea
    SA99 1DB\n

    \n\n

    Fees and charges

    \n\n

    There is a one-off fee of £40 for each place of business you register.

    \n\n

    Fines and penalties

    \n\n

    If you do not register, you could be fined up to £5,000.

    \n\n

    What you must do if you make or supply plates

    \n\n

    British standards

    \n\n

    Vehicle registration number plates must conform to British standards. If they do not, you could be fined up to £2,500 and be banned from supplying number plates.

    \n\n

    Trailer registration plates do not need to conform to British standards.

    \n\n

    Keep records

    \n\n

    You must keep records of the number plates you supply. If you do not, you could be fined up to £1,000 and be suspended from the register.

    \n\n

    Records must include:

    \n\n
      \n
    • the registration number
      • \n
    • the customer’s name and address and entitlement to the number plate
      • \n
    • a number that can be used to trace a customer and is taken from an original document from an accepted form of ID, such as a driving licence or V5C
      • \n
    \n\n

    You must keep records for 3 years. You must let DVLA, the police and Trading Standards see these records if they ask.

    \n\n

    Report changes to DVLA\n

    \n\n

    You must report changes to register details to DVLA within 28 days of the change, or be fined up to £1,000. This includes if you stop supplying number plates.

    \n\n

    Download the INF195/2 information leaflet, which covers the legal obligations of number plate suppliers, the information you must keep and a sample record sheet for number plates.

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    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Register cattle (Northern Ireland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You must register all your cattle individually with the Department of Agriculture, Environment and Rural Affairs (DAERA)\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Department of Agriculture, Environment and Rural Affairs (DAERA) website\n\n

    \n
    \n
    \n\n
    \n
    \n \n

    If you keep cattle, you must ensure each animal is individually registered with the Department of Agriculture, Environment and Rural Affairs (DAERA) in Northern Ireland.

    \n\n

    To register your animals you must apply to the relevant body for a passport. The relevant body must receive the application within a total of 27 days from birth.

    \n\n

    All identification tags must be in the correct format. They must be approved, show the letters ‘UK’ followed by your 12 digit number that is unique to the herd and the animal. Unused tags must be securely stored. You must not alter, deface or obliterate tags.

    \n\n

    You will normally receive a passport within 7 days of applying.

    \n\n

    If you import an animal from within the European Union (EU), you must apply for a passport within 15 days of the animal arriving at the holding destination.

    \n\n

    If you import an animal from outside the EU, you must apply for a passport within 15 days of tagging the animal.

    \n\n

    You must submit a passport application for bison calves within seven days of birth, although you can defer their tagging for up to nine months if you do not move them from their holding of birth, or separate them from their dam.

    \n\n

    Conditions

    \n\n

    You must keep identification documents and produce them on request. If an identification document is lost, stolen, destroyed or illegible, you must apply for a replacement within 14 days of becoming aware of this. Fees may be payable. If you find the original, you must return it to the relevant authority within seven days.

    \n\n

    You must comply with any notice requiring you to surrender identification documents or movement cards.

    \n\n

    You must also ensure that you:

    \n\n
      \n
    • Accompany each animal with its valid passport when moving between holdings. Each passport must be given to a new keeper and if sold through a market, the market operator.
      • \n
    • Tag bovine animals and notify bovine births, movements and deaths to the Cattle Tracing System within the legal deadlines.
      • \n
    • Keep an up to date herd register for your cattle.
      • \n
    • Ensure that the conditions of the General Licence for the Movement of Cattle are complied with when any movements are made. There is an obligation in the licence for keepers to inspect any cattle being moved for signs of foot and mouth disease. If you find any evidence of the disease, you must immediately notify your local Animal Health Divisional Office. If you do find evidence of disease, the cattle movement licence is invalid, and you are not allowed to move any animal kept on the premises.
      • \n
    • Do not move untagged cattle from a holding.
      • \n
    • Replace all removed, lost or illegible tags within 28 days.
      • \n
    • Do not apply unapproved tags or duplicate identification codes.
      • \n
    \n\n

    You must not falsely alter or deface an identification document, obstruct an inspector or fail to provide assistance, information, documents or records, or provide false/misleading information. You must not use an identification document for any animal other than the one issued it. You must provide any information required to an inspector or BCMS on request.

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    \n
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    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Register a hairdressing business (Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You may have to register a hairdressing or barbers business with your local council in Wales so that they can check you're following health and safety rules\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n
    \n\n
    \n\n \n\n\n\n \n
    \n\n \n \n\n\n\n\n
    \n For example SW1A 2AA\n
    \n\n\n\n \n \n
    \n\n \n\n \n\n\n\n

    Find a postcode on Royal Mail's postcode finder

    \n
    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    Check with your local council to find out if you need to register to run a business as a hairdresser or barber in Wales.

    \n
    \n\n

    You may have to register with your local council so that they can check you’re following health and safety rules. They may charge you a fee and inspect your premises before they give you a certificate of registration.

    \n\n

    If you do need to register, you’ll need to display a copy of your certificate where it can be easily seen by your customers. Your council will also tell if you need to display a copy of any local byelaws.

    \n\n

    Health and safety

    \n\n

    Even if your council doesn’t need you to register, you’ll still have to comply with local byelaws relating to:

    \n\n
      \n
    • making sure your premises are clean, well lit and properly ventilated
      • \n
    • taking precautions against infection or contamination
      • \n
    • making sure your staff work hygienically and use equipment efficiently
      • \n
    • getting public liability insurance cover
      • \n
    \n\n\n
    \n
    \n
    \n\n
    \n
    \n \n
    \n\n
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    \n
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    \n \n
    \n \n\n\n \n\n\n \n \n\n
    \n
    \n\n \n \n\n", "outcomeCount": 566, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10600, "settleDelayMs": 10000, "auditMs": 1409, "totalMs": 12635, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-bAdcCb094mimo/u559gu2w==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 6, "errors": 1, "warnings": 5, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
    \n
    \n
    \n \n
    \n
    \n
    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Register as a physiotherapist\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You must register with the Health and Care Professions Council (HCPC) to practice as a physiotherapist or physical therapist in the UK\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Health and Care Professions Council website\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You must register with the Health and Care Professions Council (HCPC) to practice as a physiotherapist or physical therapist in the UK.

    \n
    \n\n

    You can only call yourself a physiotherapist or a physical therapist if you’re registered with the HCPC.

    \n\n

    Fines and penalties

    \n\n
    \n

    You could be fined up to £5,000 if you call yourself a physiotherapist or a physical therapist and you’re not registered with the HCPC.

    \n
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    \n
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    \n\n\n
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    \n
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    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Register to practise as a veterinarian\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You must register with the Royal College of Veterinary Surgeons to practise as a veterinarian in the UK\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Royal College of Veterinary Surgeons website\n\n

    \n
    \n
    \n\n
    \n
    \n \n

    To practise as a veterinarian, you must register as a member of the Royal College of Veterinary Surgeons (RCVS) under one of these lists. These are the:

    \n\n
      \n
    • general list
      • \n
    • Commonwealth list - for those holding a Commonwealth qualification
      • \n
    • foreign list - for those holding a foreign qualification
      • \n
    • temporary list
      • \n
    \n\n

    You must provide evidence of your qualifications and any other information required by the RCVS.

    \n\n

    You must pay a registration fee.

    \n\n

    Fines and penalties

    \n\n

    The RCVS will investigate and you could be removed from the register if you are:

    \n\n
      \n
    • convicted in the UK or relevant European country of a criminal offence
      • \n
    • found to have acted in a disgraceful or unprofessional manner
      • \n
    • found to have provided misleading or false information on your application
      • \n
    \n\n

    Your name will not be reinstated to the register unless a disciplinary committee agree to it. Applications for your name to be reinstated cannot be made for at least 10 months after you have been removed or suspended from the register.

    \n\n

    You could be guilty of a criminal offence and liable to a fine if you:

    \n\n
      \n
    • claim to be a vet when you’re not
      • \n
    • practise as a vet without registering with the RCVS\n
      • \n
    \n\n\n\n
    \n
    \n
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    \n\n\n
    \n \n
    \n \n\n\n \n\n\n \n \n\n
    \n
    \n\n \n \n\n", "outcomeCount": 596, "darkModeScanned": false, "requestedColorScheme": "both", "scanContext": { "viewport": { "width": 1280, "height": 800 }, "viewportPreset": "desktop", "colorScheme": "both", "browser": "chromium" }, "mediaQuerySupport": { "darkMode": false, "reducedMotion": false, "highContrast": false, "forcedColors": true, "reducedTransparency": false }, "snapshotFallbackUsed": false, "timings": { "navigationMs": 10644, "settleDelayMs": 10000, "auditMs": 1433, "totalMs": 12698, "loadedFromSnapshot": false }, "duplicateFailedCount": 0, "uniqueFailedCount": 2 }, "equalAccess": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "accesslint": { "executed": false, "error": "page.addScriptTag: Executing inline script violates the following Content Security Policy directive 'script-src 'self' www.google-analytics.com ssl.google-analytics.com stats.g.doubleclick.net www.googletagmanager.com www.region1.google-analytics.com region1.google-analytics.com www.google.co.uk analytics.google.com *.analytics.google.com www.google.com www.gstatic.com *.ytimg.com www.youtube.com www.youtube-nocookie.com 'nonce-YJLkq0Jn33Zqo7p71Lg7xQ==''. Either the 'unsafe-inline' keyword, a hash ('sha256-KqJA1m/a7A+KctYBKJR75bChscDI9FIV+NeO58+zJmA='), or a nonce ('nonce-...') is required to enable inline execution. The action has been blocked.", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "qualweb": { "executed": false, "error": "Skipped (not requested)", "counts": { "passed": 0, "failed": 0, "cantTell": 0, "inapplicable": 0 }, "failedRules": [], "passedRules": [], "failures": [], "outcomeCount": 0, "uniqueFailedCount": 0, "duplicateFailedCount": 0, "crossEngineOverlapCount": 0 }, "reflowRisk": { "executed": true, "result": "passed", "description": "No horizontal overflow detected at 320px width", "overflowAmountPx": 0, "helpUrl": "https://www.w3.org/WAI/WCAG22/Understanding/reflow.html", "error": null }, "semantica11y": { "executed": true, "summary": { "total": 7, "errors": 1, "warnings": 6, "suggestions": 0 }, "issues": [ { "severity": "warning", "rule": "aria-landmarks", "element": "\n \n \n\n Skip to main content\n\n
    \n
    \n
    \n
    \n \n
    \n
    \n
    \n\n \n\n
    \n \n \n\n
    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Registration of independent healthcare service (Scotland)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register with Healthcare Improvement Scotland (HIS) to provide and independent health care service.\n

    \n\n
    \n
    \n
    \n
    \n \n
    \n\n

    \n Apply for this licence\n

    \n\n

    \n \n\n \n Start now\n \n \n \n \n\n\n on the Healthcare Improvement Scotland (HIS) website\n\n

    \n
    \n
    \n\n
    \n
    \n \n \n
    \n

    You must be registered with Healthcare Improvement Scotland (HIS) if you wish to provide an independent healthcare service in Scotland.

    \n
    \n\n

    Independent healthcare services are private or voluntary services outside the framework of the National Health Service and currently include:

    \n\n
      \n
    • independent hospitals
      • \n
    • voluntary hospices
      • \n
    • private psychiatric hospitals
      • \n
    \n\n

    How to apply

    \n\n

    To register your service, you must either:

    \n\n
      \n
    • complete the online application form on the HIS website (you’ll need to create a new user account if you haven’t registered a service before)
      • \n
    • contact HIS for an application pack
      • \n
    \n\n
    \n

    Healthcare Improvement Scotland (HIS) helpline
    \nTelephone: 0131 623 4300
    \nFind out about call charges

    \n
    \n\n

    \nHealthcare Improvement Scotland (HIS)
    Elliott House
    8–10 Hillside Crescent
    Edinburgh
    EH7 5EA\n

    \n\n

    When completing the application form you must provide details about your business (sole trader, company, charity, etc) and your service, such as staffing levels, suitability of premises and arrangements for infection control. You must also provide details of any manager you intend to appoint to run that service.

    \n\n

    You will need to enclose various documents with your application, including accounts, a business plan, insurance certificates, recruitment policy and plans of your premises. A full list of documents required can be found at the back of the application form.

    \n\n
    \n

    You must pay an application fee of £3,620.

    \n
    \n\n

    Note that you must also complete a further application form (Part 5 - Quality of the service) before your service can be registered. However, this will be completed during the registration process and HIS will provide guidance on this.

    \n\n

    Conditions

    \n

    HIS will only grant your application if they believe you are fit to run a healthcare service - eg haven’t gone into bankruptcy or been imprisoned for an offence carrying a jail term of three months or more.

    \n\n

    HIS will also carry out background checks, eg for details of criminal records or inclusion on children’s or vulnerable adults’ lists.

    \n\n

    It takes approximately four months to process an application.

    \n\n

    If your application is granted, you will be issued with a certificate of registration which you must display in each set of premises from which your service is provided.

    \n\n\n\n
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    \n \n\n\n \n\n\n \n \n\n
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    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Registration of independent health care service (England and Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register with the Care Quality Commission or Healthcare Inspectorate to run an independent health care service (eg private hospital or clinic) in England and Wales\n

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    \n
    \n \n
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    \n
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    \n\n \n
    \n \n\n\n\n
    \n\n \n\n
    \n \n \n
    \n
    \n \n
    \n \n Licence\n \n\n\n

    \n Secure accommodation service registration (Wales)\n

    \n
    \n
    \n
    \n
    \n \n\n

    \n You need to register to provide a secure accommodation service for children in Wales.\n

    \n\n \n\n
    \n
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    \n\n
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    \n Apply for this licence\n

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    How much it costs  

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    What you’ll need to apply  

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    What you need to supply when you apply for any VTS licences depends on what type of application you’re making. See the Maritime and Coastguard Agency’s (MCA) VTS application form for full information.

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    How long it lasts  

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    You’ll need to revalidate your VTS certification logbook at least every 5 years.

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    If you’ve supplied an email address to the MCA, you will receive an email stating that your application, and any supporting documents you have sent, have been received.

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    \n Adapting to coastal erosion - evaluation of rollback and leaseback schemes in coastal change pathfinder projects\n

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    \n This project seeks to provide evidence of whether rollback and buy / leaseback schemes are feasible and desirable options for local authorities affected by coastal change.\n

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    From:
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    \n Flood and Coastal Erosion Risk Management Research and Development Programme and Department for Environment, Food & Rural Affairs\n\n
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    23 February 2021
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    Category:
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    \n Policy, governance and funding\n\n
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    Topics:
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    \n Adaptation, Asset performance, Behavioural change, Coast, Coastal erosion, Community participation and Partnership working\n\n
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    Project status:
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    \n Completed\n\n
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    Project code:
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    \n FD2679\n\n
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    Date of completion:
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    \n 31 March 2015\n\n
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    Documents

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    Adapting to coastal erosion - evaluation of rollback and leaseback schemes in coastal change pathfinder projects - technical report (1.5MB) PDF

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    If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email: defra.helpline@defra.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

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    Details

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    Objectives

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    This project seeks to provide Defra and other organisations with evidence of whether rollback and buy / leaseback schemes are feasible and desirable options for local authorities affected by coastal change. These schemes are likely to be considered where traditional coastal defences are not deemed appropriate or affordable.

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    Five Pathfinder projects that have investigated rollback as a coastal adaptation option were considered in this study:

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    • East Riding of Yorkshire
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    • North Norfolk
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    • Scarborough
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    • Scratby
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    • Waveney
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    The project investigates the take up of rollback schemes and the success of the schemes where they have been implemented.

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    This report aims to provide:

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    • evidence as to whether rollback and buy / leaseback are possible options for local authorities affected by coastal change where the Shoreline Management Plan (SMP) recommends a policy of managed realignment or no active intervention
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    • useful evidence on rollback and buy / leaseback for local authorities working through their options
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    • options for new approaches for local authorities adapting to coastal change
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    Outcomes

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    Evidence from the Pathfinder projects suggests that rollback is a feasible adaptation option so long as the right policies and mechanisms are in place. Rollback options may also be cost-beneficial based on the economic assessment.

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    Buy-in at the community level can be more difficult to achieve. However, effective communication can increase awareness and understanding of the options available in the wider context of coastal erosion issues.

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    The problems encountered by the Pathfinder projects provide valuable lessons for other local authorities in terms of potential issues and how to overcome them.

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    This project ran from 2014 to 2015 at a cost of £41,476.

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    Updates to this page

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    Published 23 February 2021
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